Message in service order in crm

Hi,
I want to debugg the service order.
After creation of service order, iam able to see the log.
If click the log, a pop window appears with warranty check.
I want to to debugg the program to find the action.
can you tell table messages log, and actions for this message.
Example:
Please can you tell the relevant action for following.
service order:
Message log:
Ref object:Header data.
Message text:valid warranites were determined.
if i click on this message, it will open a pop window, with warranty details.
please can you tell which action is triggering.
Thanks

Hello,
Errors in account determination occurs because of following reasons:
The account assignment group in the customer master record of the payer has not been maintained.
The account assignment group in the material master record of a billing item has not been maintained.
Customizing of account assignment has not been set up correctly.
Controlling Area settings is not correctly done.
Regards,
Rajendra

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Error while changing Service Order in CRM

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After creating Service Order in CRM, i click on change mode, it shows the following error:
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Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
Enter the business area (Notification E KO 136)
Characteristics for Controlling object have errors (Notification E IAOM 034)
What needs to check in R/3 to process this successfully to create an Internal Order in ECC referring this Service Order.
tnx in adv.
rgds,
balu

Hi Balu,
You can refer to the note 966289 which talks about this problem if a service order template is used.
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I am working on an scenario in the Interaction Center WinClient where complaints can be registered concerning iobjects. For now, we have made the design using activities, where the objective is to simple register complaints. However we would like to have direct integration between the complaints filed as activities and service orders in R/3.
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Hi Alberto,
The second way though it looks simple but has lots of functionality gaps.
Jst imagine, if service head wants to know the number of compaints being served completly, or what are the types of complaints and what are the services we offered, or link between complaints and service orders.
This would not be achieved in the second senario.
Better go ahead with the first solution, and it hardly requires much of the configuration, also u would be able to do all the analysis.
Best Regards,
Pratik Patel
Reward with points!

How to create service order in CRM

Hi All,
Now I can create a service plan. I want to know how to create a service order in CRM. Then I can get service plan from solution manager side for testing. Could anyone tell me how to do that on system ICT/ICP?
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Hi Vincent,
If you are only talking about creating of service orders in SAP CRM, you can follow this path: [Create Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/c697d376f24869a755dcf83bbbc9d2/frameset.htm]. This will tell you the overall process along with the items which are necessary to create service orders.
[Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm] will also give you a very comprehensive overview on Service Orders and its creation.
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Service order on CRM application is not working fine

1. We have recently moved from 8.48.16 to 8.51.15 on CRM 8.8 .
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Details :- IE 8
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Hi,
How have you defined the property "WAS host" for the portal system that you have created for the back-end?
You might get this error if the way you have defined this WAS host property and the way you are calling the portal are different. For example, if your WAS host property is "<hostname>:<portnumber>" and you are calling your portal as "localhost:<portnumber>", then you will get this error.
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Hi Robert,
The replication to R/3 will not happen if you dont have a R/3 site maintained in smoeac. This itself should be enough as it wont know which R/3 should the data be transferred to. Hence the data will not get replicated to R/3.
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Purchase Requisition from CRM Service Order

Hello Everybody,
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Best regards,
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Hi Anup,
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Hi sushant,
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http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
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Creating service orders in R/3 from CRM

Hi Experts
I am working on an scenario in the Interaction Center WinClient where complaints can be registered concerning iobjects. For now, we have made the design using activities, where the objective is to simple register complaints. However we would like to have direct integration between the complaints filed as activities and service orders in R/3.
We have thought about two possible approaches to do this. One by creating a service order in CRM as a follow to the activity described above using the action profile, and the transferring the service order to R/3. However we feel this might be a little complicated due the fact that using services orders in CRM requires more configuration. The second approach consists on creating an Action Box of the Interaction Center WinClient that calls a PM transaction in R/3 where I can directly register the service order in the R/3 system.
Does anybody have any ideas on what would be the approach?
If somebody have any ideas on how to create a service order in R/3 from CRM would be very helpful and will be rewarded with points.
If you have any documents that might be useful for the configuration I would really appreciate that help. My e-mail is [email protected]
Thanks for all

Already answered

Ho to setup internal order in R/3 for CRM originated Service order.

Hi
I am working on SAP CRM Service.I have created Service order in CRM,Once Service order saved how internal order will create in R/3(There is already R/3 and CRM connectivity)for Spareparts consume and finance controling posting.Is there any Settings to be required for settingup internal order,or does it required to setup similar CRM order type in R/3. how can we do that.Please respond to this.Early Response will be rewarded immediatly.
Regards
Vikram

Hi Vikram,
You will have to replicate the same order type, item category and it's determination in R/3 SD as well , also the number range will have to be mapped accordingly so that when a service order is created in CRM it gets replicated in R/3 and corresponding sales order and internal order are generated from R/3.
Hope this helps
Regards
Raj

Message in service order in crm

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