Restrict Delta Load of Service orders in CRM
Hi,
<u>For the Techie guys in CRM:</u>
Can anybody please let me know how to Restrict the Delta load of Service Orders coming in CRM version 4.0 .
The Bdoc type coming is CRM_SO_DMBDOC.
Thanks,
Shobhit
You should be able to achieve this by doing some filter settings in R3AC1, isn't it?
Regards,
Kaushal
Similar Messages
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Error while changing Service Order in CRM
Hi,
After creating Service Order in CRM, i click on change mode, it shows the following error:
An error occurred in system ECC during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
Enter the business area (Notification E KO 136)
Characteristics for Controlling object have errors (Notification E IAOM 034)
What needs to check in R/3 to process this successfully to create an Internal Order in ECC referring this Service Order.
tnx in adv.
rgds,
baluHi Balu,
You can refer to the note 966289 which talks about this problem if a service order template is used.
Thanks
Abishek -
Initial Load of Service Order by loading histor. prices (w/o Pricing P.)
Hi Experts,
in our actual proyect we need to load historical service orders into the system via report. No our problem is if we shut of the pricing procedure the prices are set in the report are not taking into account. The result is that the products in the tickets are with 0,00 Euros. If we do not shut of the pricing procedure the prices are loaded which are assigned to the products.
But we need to load the tickets with the prices that are included in the report. How can we do that? Someone has an ABAP Example.
Best Regards
OliverSolution not necessary anymore.
-
Creating R/3 service orders from CRM
Hi Experts
I am working on an scenario in the Interaction Center WinClient where complaints can be registered concerning iobjects. For now, we have made the design using activities, where the objective is to simple register complaints. However we would like to have direct integration between the complaints filed as activities and service orders in R/3.
We have thought about two possible approaches to do this. One by creating a service order in CRM as a follow to the activity described above using the action profile, and the transferring the service order to R/3. However we feel this might be a little complicated due the fact that using services orders in CRM requires more configuration. The second approach consists on creating an Action Box of the Interaction Center WinClient that calls a PM transaction in R/3 where I can directly register the service order in the R/3 system.
Does anybody have any ideas on what would be the approach?
If somebody have any ideas on how to create a service order in R/3 from CRM would be very helpful and will be rewarded with points.
If you have any documents that might be useful for the configuration I would really appreciate that help. My e-mail is [email protected]
Thanks for allHi Alberto,
The second way though it looks simple but has lots of functionality gaps.
Jst imagine, if service head wants to know the number of compaints being served completly, or what are the types of complaints and what are the services we offered, or link between complaints and service orders.
This would not be achieved in the second senario.
Better go ahead with the first solution, and it hardly requires much of the configuration, also u would be able to do all the analysis.
Best Regards,
Pratik Patel
<b>Reward with points!</b> -
Middleware - Delta load is not working from CRM to R/3
Hi Experts,
Our client is using SAP-R/3 4.7 and CRM 5.0
Connectivity was established via Middleware and initial load of Customizing objects and Master data( Customer and Material) was finished successfully.
Now if i create any Customer or Product in R/3 they were replicating to CRM(Delta load), but this delta load is not working in CRM to R/3 direction.
In CRM Administration console( Transaction code - SMOEAC) R/3 site was maintained and subscribed for Publications - All Business Partners, All Business Transactions and All Business partner Relationships.
Can anybody help me out that why Delta load is not happening from CRM to R/3 Direction.
Thanks in advance
Nadh.Hi Nadh,
for BPs check PIDE settings once agiain, i hope u ve already downloaded all mandatory obects for BP, because u already told that replication from r/3 to crm is ok, so check once again PIDE settings (CRM to R/3),
for Products u ve to manual upload only
for Products
This may be necessary because the data is required in the OLTP System for a number of logistical processes such as procurement, inventory management, billing, financial accounting, controlling.
cheers
Ranga -
How to create service order in CRM
Hi All,
Now I can create a service plan. I want to know how to create a service order in CRM. Then I can get service plan from solution manager side for testing. Could anyone tell me how to do that on system ICT/ICP?
Thanks a lot.Hi Vincent,
If you are only talking about creating of service orders in SAP CRM, you can follow this path: [Create Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/c697d376f24869a755dcf83bbbc9d2/frameset.htm]. This will tell you the overall process along with the items which are necessary to create service orders.
[Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm] will also give you a very comprehensive overview on Service Orders and its creation.
But I'm still not clear with the system details that you mentioned here. What is ICT/ICP? And what kind of Service Plan data are you expecting from Solution Manager? Is this a SAP CRM Setup for a Demo or are you show casing this solution for some mid-sized clients or customers?
Hope this helps.
Thanks,
Samantak. -
No initial load of Customers, Material and delta load of Sales Orders.
Hi Experts,
I am facing a very troublesome issue. I am not able to setup the Middleware portion for initial and delta loads. I read a lot of documents and corrected a lot of things. finally, the connectivity is done with R/3 and CRM. Initial load of all objects is successful (as per Best PRactices guide). Customizing load is successful.
But after now I have these open issues for which I am unable to find any answers (am really exhausted!!):
- Customer_main load, it was succesful, but no BP's of R/3 are available.
- Material, it failed in SMW01, SMQ2, the errors are:
Mat. for Initial Download: Function table not supported
EAN xxxxxxxxxxxxxxxxxx does not correspond to the GTIN format and cannot be transferred
EAN yyyyyyyyyyyyyyyyyy does not correspond to the GTIN format and cannot be transferred
Plant xx is not assigned to a business partner
- Sales order, it shows green bdoc, but error segments says "No upload to R/3" and the order does not flow to R/3.
We had our system setup 3 years back for data transfer and Middleware. But few things changed and connectivity stopped. I did all that again now, but am not yet successful. Any inputs will be greatly appreciated.
Thanks,
-PatHi Ashvin,
The error messages in SMW01 for MAterial initial load is :
Mat. for Initial Download: Function table not supported
EAN 123456789000562 does not correspond to the GTIN format and cannot be transferred
EAN 900033056531434 does not correspond to the GTIN format and cannot be transferred
Plant 21 is not assigned to a business partner
I have done the DNL_PLANT load successfully. Why then the plant error?
Some of the messages for BP:
Messages for business partner 1331:
No classification is assigned to business partner 1331
For another,
Partner 00001872(469206A60E5F61C6E10000009F70045E): the following errors occurred
City Atlanta does not exist in country US
Time zone EST_NA does not exist
You are not allowed to enter a tax jurisdiction code for country US
Validation error occurred: Module CRM_BUPA_MAIN_VAL, BDoc type BUPA_MAIN.
Now, the time zone EST is assigned by default in R/3. Where do I change that? I do not want to change time zones as this may have other impacts. Maybe CRM I cna change this, not for sure in R/3. City check has been deactivated in R/3 and CRM, still the error.
Till these 2 are not solved, I cannot go into the Sales order loads.
Any ideas will be greatly appreciated.
Thanks,
-Pat -
Service order on CRM application is not working fine
1. We have recently moved from 8.48.16 to 8.51.15 on CRM 8.8 .
2. One of the deleivered feature on CRMUPG is not working. Navigation is as given below.
a) http://mstn-v-iscdev2/psp/CRMUPG/?cmd=login
b) click on " service order " on left hand side.
c) Enter service order id (2000136) in Service Order id.
d) click on " Insert IOP Facilities " in requested facilities section.
e) After clicking CSOS link in facilities column on IOP Facility pane.
The CSOS data is not reflecting in requested Facilities section.
Plz check the issue and help the earliest.
Details :- IE 8
In Another environment,when i click on CSOS.
I can see javascript:submitAction_win0(document.win0,'MSI_FACILITYNAM$0'); in below panel.
while in the environment where i am facing issue show
javascript:hAction_win0(document.win0,'MSI_FACILITYNAM$0', 0, 0, 'CSOS', false, true);Hi,
How have you defined the property "WAS host" for the portal system that you have created for the back-end?
You might get this error if the way you have defined this WAS host property and the way you are calling the portal are different. For example, if your WAS host property is "<hostname>:<portnumber>" and you are calling your portal as "localhost:<portnumber>", then you will get this error.
Also are you connecting to your portal using the fully qualified domain name? Don't call the portal simply as
<i>http://<host>:<port>/irj</i> but call it as http://<host>.<domain>:<port>/irj.
Regards,
Satyajit. -
How to prevent the replication of service order from CRM to R/3
Hi,
I create a service order and it displays in SMW01. Does it mean that system tries to replicate it from CRM to R/3? I have deleted the subscription in SMOEAC while publication of BUS_TRANS_MSG can't be deleted. Is there any other configuration affecting the replication from CRM to R/3?
BR,
ROBERTHi Robert,
The replication to R/3 will not happen if you dont have a R/3 site maintained in smoeac. This itself should be enough as it wont know which R/3 should the data be transferred to. Hence the data will not get replicated to R/3.
The bdoc that you see in SMW01 does not mean that data will get replicated. it just indicates what has been created in CRM.
Thanks,
Abishek -
Integration of Service order from CRM to ECC
Hi Experts,
We are working on CRM 7.0.
My requirement is that when user connects to call centre for any complaints(Billing etc) in CRM Interaction centre ,service order need to get triggered in ISU.
My questions:
1) What will be the best possible option for registering complaint(Service ticket ,Service order etc) in SAP CRM
2) How can we triggered service order in ISU when service ticket or service order is generated in CRM by call centre agent
Do we need custom enhancement or Configuration will be enough
Regards
NikhilHi Nikhil
1. Compaints (CRMC) is best for registering complaints
2. Use actions to trigger the next document such as a service order.
Ravi Laxman -
How can we restrict users from marking service orders as deleted
Hi,
Please guide me :
Is it possible to restrict users (who are having authorization of marking service orders as deleted) from marking some service orders as deleted, if they have not created these service orders?
In other words, requirement is : only the person creating the Service Order should be authorized to delete.
Please guide.
Thanks and RegardsThere are many BADI and EXITS available, you have find the appropriate place to put your code.
USER - EXITS
CNEX0013 Order: Cust. enhancement: Default item category comp. assgmt
CNEX0026 Customer enhancement for general inspection of material
CNEX0027 Customer enhancement: Plant, storage loc. finding for comp.
IWO10004 Maintenance order: Customer check for order completion
IWO10005 Maintenance order: Cust.-specif. determination of profit ctr
IWO10006 Maint. order: Fcode exclusion through cust. enhancement
IWO10007 Maint.order: Customer enhancement - permits in the order
IWO10008 Cust. enhancement: Determination of tax jurisdiction code
IWO10009 PM Order: Customer Check for 'Save' Event
IWO10010 Maint. order: Cust. enhancement for determining WBS element
IWO10011 Maint. order: Customer enhancement for component selection
IWO10015 Maintenance order: F4 Help for user fields on operation
IWO10016 PM Order: Cust. enhancement to check operation user fields
IWO10017 Determine external order number by customer logic
IWO10018 Maintenance order: User fields on order header
IWO10020 Maintenance order: Automatically include task list
IWO10021 Automatic task list transfer when creating order from notif.
IWO10022 Determine calendar from user exit
IWO10023 Service order: Change header data for advance shipment doc.
IWO10024 Service order: Changes to items for advance shipment
IWO10025 PM/SM order: Finding responsible cost center
IWO10029 Inclusion of bill of material in PM/SM order
IWO10030 Preset Fields for Event Object
IWO10031 Hide personnel number in PM/SM order
BADI
Name of a BAdI Definition
ARC_PM_ORDER_CHECK
ARC_PM_ORDER_DELETE
ARC_PM_ORDER_PREPROCESSING
ARC_PM_ORDER_WRITE
ARC_PM_QMEL_CHECK
ARC_PM_QMEL_DELETE
ARC_PM_QMEL_PREPROCESS
ARC_PM_QMEL_WRITE
IWO1_ORDER_BADI
IWO1_PREQ_BADI
IWO1_SCREEN_MODIFY
IWO1_TL_INTEGRATION
IWO1_TL_INTEGRATION2
Edited by: Manish Bisht on Jul 11, 2009 9:27 AM
Edited by: Manish Bisht on Jul 11, 2009 9:28 AM -
Restrict access to modify Service Orders operations within IW32
Hello experts,
We have a challenge due to our certifications programs. We allow certains users to create services orders and make the selection of the task list via IW31. They also have access to IW32 so that they can release the order later on.
I am looking for a way to block their capability to modify operations informations (wc, texts, prt,etc). So far I have explored few avenues but I am still not convinced.
Option 1:
-use a BADI (WORKORDER_UPDATE) and functions CO_BT* to track detail fields that were changed
-this involves a good development
Option 2:
-use BADI IWO1_ORDER_BADI method AUTHORITY_CHECK_AUART_ACTIVIT
-I couldn't find authorization object for my need...
Option 3:
-a check on changes docs being created or apparently there is a field VBKZ we could use to identify a object change...
Would you have faced the same requirement?
Thank you for your time.
Francois PaquetHi Pete, I am glad to receive an answer from you! Your other answers helped me on some other requirements.
We have given a try to this badi and as per the documentation it works well to hide information. We will see if we can push other parameters than set invisible because we still want the information to remain visible.
Thank you.
Francois P. -
How to get the Attachment ID for Service order in CRM
Hi Guys,
I need to delete the attachments in Service order; can I use the FM CRM_ICSS_DEL_ATTACH_OF_OBJECT?
This FM required in Attachment ID as input, could you please any one help me.
Thanks,
Gourisankar.I have never used this function module before, but looking at the coding, I don't think this will serve your purpose.
I think it might be better to use method(s) from class CL_CRM_DOCUMENTS.
Via the GET_INFO method you can retrieve the documents you need and using the DELETE method should delete these object. I did use the GET_INFO method etc. but we haven't deleted any objects. But according to the name of the method, it should DELETE the documents. -
Message in service order in crm
Hi,
I want to debugg the service order.
After creation of service order, iam able to see the log.
If click the log, a pop window appears with warranty check.
I want to to debugg the program to find the action.
can you tell table messages log, and actions for this message.
Example:
Please can you tell the relevant action for following.
service order:
Message log:
Ref object:Header data.
Message text:valid warranites were determined.
if i click on this message, it will open a pop window, with warranty details.
please can you tell which action is triggering.
ThanksHello,
Errors in account determination occurs because of following reasons:
The account assignment group in the customer master record of the payer has not been maintained.
The account assignment group in the material master record of a billing item has not been maintained.
Customizing of account assignment has not been set up correctly.
Controlling Area settings is not correctly done.
Regards,
Rajendra -
The delta load for generic machine in CRM doesnt run.
When the machine was dismantled from a location and installed on a different Functional location. The changes didnt download to CRM. Even the request load fails for the same. The machine is a generic Machine.
In R/3, the queue is in STOP status and gives the error Generic stop set on activation.
User had changed the Functional Location for a Generic machine in R/3. The changes didnt upload to CRM. Even the request load failed to upload the changes.
The Idoc is failed on R/3 , it gives the error message - Generic Stop Set.
Thanks in advanceHello Mohammed,
I have also met with this issue in the past, and I have resolved it by steps described in this link: http://scn.sap.com/docs/DOC-56972
Hope it helps.
Best regards,
Jerry
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