Messages in SCOT.

Hi all,
there are some messages in SCOT which are sent by the background job scheduled with report SWN_SELSEN.
These messages are in error as the receipient address is not valid.
These messages looks like some kind of status messages informing about the delivery of new work items.
I want to stop this messages coming in SCOT.
Please help me to stop these messages occuring in SCOT. These messages doesn't serve any purpose.
The text of the message is as below.
Status received for this document:
     New work items in your Workflow inbox
Sent on:
     02.09.2010 10:34:28
Sent by:
     Workflow (at the rate ) astellas.com
Status for Recipient Thilo.Pfeuffer ( at the rate )astellas.com:
     Message sent to Thilo.Pfeuffer( at the rate )astellas.com
KR,
Vithalprasad

Hello,
You could stop the SWN_SELSEN job if you're sure you don't want any of those notifications.
Check SLG1 for a log of its run to give you an idea of where it's coming from.
You can use SWNCONFIG to disable the notifications if you can figure out which particular one it is.
It would be better to fix the address settings for that user; people often want emails informing them of workitems.
regards
Rick Bakker
Hanabi Technology

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Error in Message Alert /SCOT

Hi All,
I have configured the alert Message in the development and also in the Quality , In development it is working fine but in the Quality i am not able to get the mails in my inbox. Here are the few things that i have configured:
1. Created and Checked the user id in the SU01.
2. Checked the transaction SMICM, i found that there is the error but there is no description about where the error is.
3. Checked in the SCOT transaction-utility-services-SMTP.
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5. Checked ST22 dum analysis but there is no dump.
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Yah i have the message in the SOST transaction,
here is the message : No delivery to , as recipient unknown
=======================================================
No delivery to , as recipient unknown
Message no. XS802
Diagnosis
The message from the node could not be delivered to recipient as
the recipient is unknown.
System response
Processing was ended normally.
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=======================================================
NOTE::::I have changed my company NAME to ABC
this only says that the address is not correct but i have checked this one several times but the address is exactly as i have provided in the development.
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Hi, the send messages in scot for FAX is showing error but it has succussfully received at the destination.we are using topcall for fax service . we have verified as there is no line disconnection infax. what could be reason for this .

Hi Krishbasis,
Sorry for late reply.
I would request you to do complete verification of SCOT configuration. Below are the steps:
1. Please check what is the default domain you have mentioned. SCOT--> Settings->Default domain.
Here you have to maintain the domain name properly. It should be like xyz.local.
2. Please check SMTP configuration: Double clicking on SMTP node you should check Mail host is proper
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3. Under "Supported address Types" option "Internet" should be checked. Go to respective Set button
Here in Address area try giving * or specific to the address you will be sending mail.
4. Check if you have scheduled the "Send Jobs". Its in "Settings -->Send Jobs". You can schedule the job for
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5. For testing you can use tcode: SBWP. From there you can send test mail to the desired address
(check your organization policies before sending mail to external mail ID).
While triggering "New Message" from SBWP, please select recipient type as "Internet Address".
6. To check the status go to tcode: SOST and check if it is delivered. You can try reprocessing once more.
But before all these things you have to ensure that your server IP is included in SMTP server. You can check with
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SCOT mail waiting

HI Forum,
We have problem in SAP SCOT..there are more 600 mails are waiting.i already run the program RSCONN01 every 10 minutes but still prb is same..we have execute start send process in scot but no solutions..default domain is set ..please help.
Tejendra
006590876045

I solved my SCOT SMTP e-mail issues. Here are my solutions
1. Emails were not delivered after so many hours,
2. So many e-mails waiting in SCOT queue with status "In Transit"
Solution.
We are at SAP Netweaver, but the concept is pretty similar in ECC and 4.6 I am using the SAP SMTP Plugin.
First what the messages in SCOT mean
Completed
Number of successfully completed send orders, that is, the messages
were sent to the recipients.
Error
Number of send orders that were not successfully completed, that is,
the messages could not be sent to the recipients.
In transit
Number of send orders that are currently in process outside of the
R/3 System, that is, the messages have been transferred to the
external nodes by the SAPconnect send process but neither a positive
nor a negative status message has been received.
Waiting
Number of send orders that are currently still within the R/3
System, that is, the messages have not yet been registered by the
SAPconnect send process. (Waiting send orders are not yet assigned
to a node, therefore only the values for the higher-level scheduled
lines 'Address type' and 'System/Client' are displayed.)
The values in the last two columns (Duration in transit, Duration
waiting) refer to the average processing times (in hours and minutes)
for the respective send orders. The processing time period is defined by
the following events:
Duration in transit
Time from the transfer of the message to the external node to the
receipt of the first status message reporting the delivery or
non-delivery.
Duration waiting
Time from the creation of the send order by an R/3 application to
the transfer of the message to the external node by the SAPconnect
send process.
===============
You need to turn of the waiting of a receipt in SCOT
Thi is under Scot => Settings => Confirmation of Receipt
Choose "SAP connect does not expect a receipt fro Internet Mail"
So those in 'Transisit" did send, SAP is just saying "I never received a receipt' You can ignore them.
Now using tcode SOST you can adjust the time manually, but here comes SMTP Time Settings as to the root cause of the dealy.
I am working a large Military Project so we use UTC
But the systems are in the East Coast and run in UNIX under EST (Eastern Standard Time)
So my emails , even though I sent them at 1pm would only be delivered at 6pm as EST is 5 hours behind UTC.
Now timezones are set in tcode TZAC
So I set my systems Time Zone as UTC - 5 (to subtract the 5 hours) which = EST where our systems are at.
UTC is nice as it avoids the daylight savings times issues
So yes, SAP SMTP Plugin converts all e-mails to the timezone of the server, not the user.
Tcode SOST will show you this.
Note your locatl time
Send a Short Message System => Short Message
choose a email account such as your work e-mail and choose 'Internt Address"
Now check SOST and note the time on the email. if it is different that is a Time Zone Problem.
In short your timezones of SAP and Host must match or SMTP will delay x number of hours that the time zones differ.
Enjoy
Kelly

How to send mail using HTML format using tags

Hello experts,
I am currently using FM SO_NEW_DOCUMENT_SEND_API1 to send e-mails to our users' Outlook accounts. Now, I converted its document type from 'RAW' to 'HTM'. I enclosed my texts in HTML tags. But the problem is, I cannot see a thing when I check my message in SCOT. It just opens internet explorer and thats it. Anyway, Below is my code:
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 'Dealer :' <fs_del_entries>-kunnr '-'
 <fs_del_entries>-name1 ''
 INTO lv_contents
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 SEPARATED BY space.
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 INTO lv_contents
 SEPARATED BY space.
 mailtxt-line = lv_contents.
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 'Contact person:' <fs_del_entries>-zcperson
 ''
 INTO lv_contents
 SEPARATED BY space.
 mailtxt-line = lv_contents.
 APPEND mailtxt.
 CLEAR: mailtxt, lv_contents.
 CONCATENATE: ''
 'Contact number:' <fs_del_entries>-zcnumber
 ''
 INTO lv_contents
 SEPARATED BY space.
 mailtxt-line = lv_contents.
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 CLEAR: mailtxt, lv_contents.
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 EXPORTING
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 document_type = 'HTM'
 put_in_outbox = 'X'
 commit_work = 'X'
 TABLES
 object_header = mailtxt
 object_content = mailtxt
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 EXCEPTIONS
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 document_not_sent = 2
 document_type_not_exist = 3
 operation_no_authorization = 4
 parameter_error = 5
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 OTHERS = 8.
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Message was edited by: viraylab

Hi,
Check this...
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/5931ff64-0a01-0010-2bb7-ff2f9a6165a0
Regards
vijay

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Some one has suggested Cycos MRS as a solution, this fits in well with us because they also claim the product can be used for EP application CTI (SAPphone) integration .
Has anybody ever used this product or achieved inbound sms to SAP without writing there own gateway on middleware.

Hie
I know this may sound really strange that I am asking for a guide that you probably did 3 years ago.
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Broadcasting issues

Hi
I have the following issues in the broadcasting.
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Dear Anne,
I am assuming there is some problem in your web template. May be there is some settings problem.
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This is sneak preview ABAP system (700) running on windows.
I have
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Hi Ajay,
Try applying this note.
1015628 Documents with status 'Send time is not yet reached'
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SAP_BASIS 700 SAPKB70012.
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Thanks all,
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telnet {SAP application server} 25000
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Hi,
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Hi Mahantesh,
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&CRM Service Process.User    =
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In order to test I go to Transaction data->Actions:
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Thanks and regards
Raul

Service Desk Settings, Automatic Email at status change of messages

Hello experts,
I need your help about this:
I am configuring Service Desk Specific Scenario Settings -> Automatic Email at status change.
I made the configuration suggested as described SAP Note 691303. Also I configured the status profile SLFN0001 in transaction DNO_CUST01, and the Action profile SLFN0001_STANDARD, both for the SLF1 (Service basis message), but still when we change the status of messages, the email is not generated in SCOT, overview of send orders.
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SCOT is correctly configured and working OK.
Business partners emails are mantained too.
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Hello. Thanks to all of you for your comments. I am answering to your questions below:
Have you assign proper partner function to every status in action?
I do not know where can I make this assigment. I am thinking that this may be the cause. Please I kindly ask you to give me orientation about this.
Have you defined condition for defined action?
Yes, the condition was defined thru SPPFCADM. Now, I wonder if this must be configured for CRM_ORDER application as described in note 691303, or for DNO_NOTIF ??
Have you maintained user deatils on identification tab in BP?
Yes, the Business partners and emails adresses were correctly mantained.
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I supose that for Service desk messages we must configure SLFN, and not SLF1. Right?
In DNO_CUST01, we have SLF1. We have not made any configuration in DNO_CUST04, it is still as original standard. Please let me know if we are right.
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We want to send email notifications to the message creator about the status change of service desk messages.
Thank you very much.
Best regards.
Hector Longarte.

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Hi Folks
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Regards
Waz

Hi Folks
Thanx for sending me your answers. I found the solution to this.
The solution lies in the activation of some services in SICF.
List of services can be found at the following link in the Pre-requisites section:
http://help.sap.com/erp2005_ehp_03/helpdata/EN/27/9a793426cea749b18fa409565c3dee/content.htm
Thanks & Regards
Waz

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