Mgmt Job is Hung with Status 'Running'

hi experts,
This is 10.2.0.4
The Database console shows that a job is still 'Running' after 18 hours. I'm sure it is stuck or the gui is misrepresenting the Status.
I ran this but it did not reset the job's status:
exec mgmt_job_engine.stop_all_executions_with_id ('9C63982533044C729667669DCD4BC847');
Job still shows 'Running'.
Thanks for any ideas. John

I'm unable to determine the session ID. I dont see anything related in Windows Task manager processes, not the database itself. V$session does not have a row that is related to this.
We have Oracle Support for this system so I will submit it to them. I'll post back here when I have it resolved. This has happened once before and I want to finally fix it correctly.
Thanks for your ideas. John

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