Milestone Error when changing the status of service request.

Hi Expert.
I got an issue where service request is displayed with an error "Item 10: Start and end dates must be identical for a milestone date".
I took around 200 service requests and observed that in the change history, the response profile of the contract was changed. We also observed that whenever service request contain these errors, automatic change of status is not happening.
Unfortunately I'm not able to reproduce this error in Quality system.
Kindly advice on how these errors can be resolved and how these can be reproduced.
Thanks in advance.

You can ave a runitme event or workflow triggered that can generate such behavior.
First increase logging on your object manager (evtloglvl :) ) and look at any error message.
Second assess with your development team what automation has been setup ranging from script, Business Services, workflow to assist you in troubleshooting.
Best Regards
Evtloglvl

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