Siebel Hangs up when changing the status of service request

Hi,
We are facing this typical problem since last 2 weeks. When closing the SR, CRM hangs for random(unable to detect a pattern till now) SRs.
The steps we follow to an SR is:
1. Enter the SR #
2. Change the status to "resolved"
3. Type the resolution in "resolution" text field and click on white space.
4. A new row gets generated with status "unscheduled"
5. Place a check mark near the newly generated row.
6. Change the status of the SR to "closed"
Now, some SRs get stuck at step 3. When clicking on white-space, CRM hangs.
We've tried everything from clearing IE cache / temp / cookies / increasing temp file size (to 5000 in IE6 and 1024 MB in IE7)
Even set-up a fresh system but no avail.
Even changed the primary internet link to secondary one but no help.
On top of that the SRs which make IE hang seem to be appearing randomly. Sometimes I can close 20 SRs at a stretch and sometimes 1-2 SRs get hanged every 4-5 SRs.
Once in a while an error pops up: "The selected record has been modified by another user since it was retrieved. Please continue (SBL-DAT-00523)"
No one else was working on the SR when such errors came.

You can ave a runitme event or workflow triggered that can generate such behavior.
First increase logging on your object manager (evtloglvl :) ) and look at any error message.
Second assess with your development team what automation has been setup ranging from script, Business Services, workflow to assist you in troubleshooting.
Best Regards
Evtloglvl

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Hi Expert.
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You can ave a runitme event or workflow triggered that can generate such behavior.
First increase logging on your object manager (evtloglvl :) ) and look at any error message.
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Best Regards
Evtloglvl

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I'd like to tell you that, we are using a shared transport directory and the transport management system is configured properly.
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Hi Gajesh,
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Siebel Hangs up when changing the status of service request

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