Miniscule Repairs at the Apple Store?
Hi everyone,
I have ADD about my Macbook Pro that I've had for two years now and I have to resolve these two really stupid problems.
1. My dog jumped up and scratched my "S" key so there's a big ugly indentation/scratch. If I take it to the Apple Store, will they replace it without charging me for a new keyboard?
2. You know those plastic sticky things on the bottom that stop Macbook Pros from moving around? There's four grey ones on the bottom. One of mine fell off. Can I buy these somewhere or will they repair it at the Apple Store? It just causes problems when moving my laptop because it scrapes against the desk.
A Google search of "macbook pro foot" turned this up:
http://www.welovemacs.com/0761070.html
But at $29.95 for 4, they're mighty proud of them. I think I'd try the local hardware store and look for peel and stick cabinet door bumpers or something like that.
If you're still under warranty, then Apple really should replace the foot at no charge.
You also might try checking with an Apple Authorized Service Provider. Someone who works on Macs might have have some spare parts or even a parts computer, and might be able to sell you or even give you a foot and a keycap.
Good luck!
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My imac took some damage while being repair at the Apple Store
I figured I'd post here since I'm not exactly sure where this would fall under.
Two days ago my imac started having Hard Drive problems. After doing everything I could possibly do to recover what I could (which wasn't much) I took it in to the Apple Store to Diagnosed and Fix. The Mac Genius came to the same conclusion as I about the state of the Hard Drive and was even able to help me get more stuff off of it. This morning I went back to pick it up and had a mac genius boot it up and check it out. Functionally everything is working great with the imac now. It has a new HD and the machine as a whole seems to be running faster and cooler now BUT...
On the aluminum case on the top left-hand side are three sharp serrated notches in the casing. It almost looks like someone stabbed the top of the case with a screw driver or something similar. I know for a fact they weren't there before because at least once a day I run my hand across the outer edge of the case to sweep up any dust that might be building out around the memory ports, disc drive bay and above the isight (it's more of a habit then anything).
I'm just not sure what to do about it. Looking at the repair report papers they listed the condition of my imac as "normal wear and tear" even though it was in fact in pristine condition (I'm a bit OCD where it concerns my computers). So if I were to take it back, it might be their word against mine.
I'm just so frustrated at this point. It's like taking your car in to have an alternator changed and then getting your car back in perfect running order only to find that they dented it in three places. Any advice on the matter would be greatly appreciatedLiving in New York I've visited all three now actually four stores many times and must say my experience has always been a positive one. I find most of the people knowledgeable and if not theres usually someone there that knows the answer to your problem. I had a problem with a skipping iPhone and I went to the store multiple times and what was a simple solution was overlooked and wrongly diagnosed by numerous people. That happens with many complex products. Luckily I figured it myself but then again I might know more then most at the store.
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Hi. I was just wondering but does anyone know that if I didnt buy my IPhone4 from the Apple store could i still get it repaired for free? As I havent had it a year yet. If not, Could i still pay for it to get it repaired? How much are costs of damage? The charging port doesn't work on my phone at all and it hasnt been charged for over a week. I need a lot of help as im not very good with phones. All answers will be welcome. Thanks!
If it is not under warranty, then you can purchase an out of warranty replacement.
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http://www.apple.com/support/service/
All iphones have a one year warranty. -
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I just finishef talking to apple support and I was telling them I have a hairline crack and if it would be covered under my warranty if I got it fixed at the Apple Store but they told me it wouldnt be under warranty it'll be a accidental cost and I would have to pay averagely $109 and I've been reading discussion boards saying you don't have to pay for hairline cracks. So I was wondering if someone can ensure me if i would have to pay for the crack? Thank you
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Ipod repair from the apple store.
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Regards. -
Possible to get iMac repaired without going to the apple store?
i recently purchased a 24" imac and called apple to request a repair due to a stuck pixel in the middle of my screen, very distracting, and i got a case number but was told that i need to take it to an apple store to have it looked at first and then the store would send it out to apple. not a big deal except for the fact that the closest apple store is nearly a hour away. so my question is, has anyone been successful in getting a prepaid box sent to their house for a non-portable instead of having to drive it to the apple store first? Thanks
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They could, yes, once they examine the situation. A tech on the phone can only guess based on your description, so the tech at the store may come up with a different determination once he/she sees the system.
Also, there are also some "authorized service centers" that come up when i do a search on apples website... should i try one of those or just stick with the apple store?
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So it's your call. If there's a service center near you and you want to try them, it might be worth the time, at least to call them and discuss the situation and see what they think. -
I recently had to replace my 2009 Macbook Pro's hard drive. I had the apple store upgrade the OS to Mountain Lion while it was in being repaired. I want to restore all of my old data and files. If I perform a restore from Time Machine, with a date prior to having the hard drive replaced, will it revert back to the old OS?
No, it won't revert to the prior OS X but you you may have third party apps installed that were compatible with Lion that may not be compatible with Mountain Lion.
App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS
After you restore from TM, check HD > Incompatible Software -
HT1438 How long does it take to repair a broken front panel of the iPhone 5 at the apple store?
How long does it take to repair a broken front panel of the iPhone 5 at the apple store?
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1. To customise the phone you had to open it. You could have done any amount of damage in there.
2. Apple do not repair iPhones, they replace them, and then use the handed in phone for refurbishment. You do not have an Apple iPhone usable for refurbishment, as you have changed major parts of it for non-Apple parts. -
Can I give my iPhone 4S to the apple store to repair the rear end camera?
I bought an iPhone 4s from the flea market. I discovered that the rear camera is blurry/foggy. I searched the serial number online and it said that my warranty has NOT expired yet. Is it possible for me to get my rear camera fixed if I go to the apple store tomorrow? How much will it cost? How long will it take? Sorry I'm new to this.
Apple would not fix the camera they would replace the whole iPhone. If the iPhone has no physical or liquid damage and no unauthorised modifications or repairs then you will get a replacement free of charge under the warranty.
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I had a repair done at the apple store where the replaced my hard drive and copied my other hard drive over to the new one. Everything is fine except the time machine wont reconnect to my old file and is trying create a new file but not there is not enough space for both files files? Do I need to do something to have it continue to update my old file instead of recreating a new one?
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If you're running Lion, and your backups were made to a directly-connected external HD (ie, not a Time Capsule or other network location), you may be able to get Time Machine to "associate" the new disk with the old backups. See #B6 in Time Machine - Troubleshooting, especially the pink box there.
If you're running Snow Leopard, you might be able to do a full system restore of your backups to the new HD. See Time Machine - Frequently Asked Question #14 for detailed instructions. That should leave a "trail" that Time Machine can follow to "associate" the new drive with the old backups. Unfortunately, that doesn't always work, and there's no way to do it manually, as there is with Lion. -
IPad security When taking to the Apple store for repairs
I'm taking my iPad to the Apple store today. I'm logged onto most of my social sites, etc. How do I make my iPad secure so no one looks at my photos or any other info like my emails when it goes in for repair.
Granted my experience was best buy, not an apple store, but I returned my iPad a couple of years ago because it had an issue. Best Buy exchanged it and before I gave them my old one I asked and they let me go in and 'erase all content and settings', which wiped it clean.
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If the employee balks, ask to talk to a manager and just tell them you want it wiped. You should have no issue at all. Honestly, I don't think they want access to your data any more than you want them to have it. -
Hello, into my ipod there got some water and it doesnt work. Is that possible to repair it in the apple store? Thanks!!!
Apple will not repair your iPod, instead they will exchange itfor a refurbished one for a fixed about. The price is listed here:
Apple - Support - iPod - Repair pricing -
Stuck in the Repair Bin of the Apple Store
Just wondering if anyone else has had their machine get "stuck" at the Apple Store waiting to be shipped to the repair depot.
My machine (CTO Dual 2.0) didn't have the CPU whine, had a touch of the inverter whine, but was otherwise fine. However, in the third week, it developed a problem with the ram attached to the video card (pretty interesting issue, actually) and the Mac Genius said it needed to be sent in... This was on a Friday at noon..
As of yesterday (Monday) the machine was still "waiting for shipment". I called last night and was told that it shipped out...but this morning, the online status page still showed "waiting for shipment". I called the store and was told that it didn't ship out last night but had, in fact, gone out this morning, but the online status page still hasn't updated...
I'm guessing/hoping that they didn't have the correct return box and that added to the delay (and praying that they didn't otherwise misplace my machine), but am concerned that the site hasn't updated...
Has anyone else experienced lags/delays like this?
Sigh...
Thanks.My first MBP was a whiner and it had a deffective superdrive. I sent it in with the lady telling me it would be no later than 2 weeks till a replacement came.
I checked the repair status online, and it said it was expected a month from the day I called it. So as you would guess I called back in much frustration and the man told me I would have to wait in the line like everyone else because they were so busy.
Even more frustrated I called again. This time a very timid lady was on the phone and I asked her to send me to the production department where I had to convince someone there that it was their fault and I shouldnt be punished for their mistake. I happily received my MBP 4 days later.
2 days later I wasn't so happy. The whine drove me mad and the pringle lid was just unacceptable. Instead of having Apple send me a replacement, I just demanded my money back and I would go to mystore and buy one myself.
The Sage Continues later this week! -
So my iPod touch 5th gen 32 Gb got cracked at the top (works) and is still under the year warranty (http://i.imgur.com/j83atSI.png)
I ordered it online through Apple.com and I have never been to the Apple store so I don't know the process of what I do when i get there (with an appointment i Know)
Well also do they even repair cracked screens (minor)? (http://support.apple.com/kb/index?page=servicefaq&viewlocale=en_US&geo=United_St ates&product=ipod&select=REPAIR_PRICING) is that information correctIf your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit
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