Mis-sold - bad cold call sale

Hi everyone.
I'm going through a long and painful process to try to sort out a package I have been mis-sold.
Someone from BT outbound cold called me and sold me a package of BB and BT Vision which was supposed to be as good value as my current Orange Broadband (EE) which I'd had for years (AND was very happy with!).
It turns out just about every element was wrong in terms of price, contract, performance etc. Complete load of lies told to me on the original call to get me to sign up. Now I'm trying to get what I was actually promised and it's taking an age!
I think I'm now on Level 3 escalation (whatever that means) and every time it takes the ususal '10 working days'!
Anyone else been a victim of this and managed to get what they were promised?
Advice appreciated - thanks!

Hi Nigelt,
Welcome to the forum. Please could you send me in your details using the "Contact Us" link found in my profile? I would like to take a look at the details of your complaint.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Have I been mis sold or am I missing something?

I'm confused. I called bt for a quote for phone tv and broadband. I was quoted for the tv essential package. I can't remember conversation but obviously I confirmed sport channels were included as this justifies the price in my eyes from leaving sky.
Fast forward and I have it all up and running but no sport. Called the other day, spoke to technician who said he couldn't activate it so he transferred me to another department. Lady told me she had ordered it and I'd get it on my tv within 48 hours. 4 days later I've no sport so called again. Again I'm told he can't activate it so transferred me to same department.
Now she has just told me that sport is not included on the tv in my package as I don't have infinity, only on the app. She said I have not been mis sold as I wasn't told I could get it on the tv. But how am I to know that I could only have it on the app, why wouldn't the guy say to me on the phone that I'd only get it on the app or website?? On the bt main page where you choose your package, it states that bt sport on bt tv is available as a bolt on. When you then click on start my order, it states that this bolt on is free.
This has now been referred to another department so they can listen to the original sales call. I've also asked them to listen to the call 4 days ago when the other bt woman told me she had activated the sports on my tele. I am very confused and wondering have I missed something very simple here or are they advertising it badly?

Hi Emilydel,
Welcome to the community forum. I can take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Contract mis-sold. Terrible customer service from a supervisor-no clear way to make a complaint

After being a good customer for a year and a Verizon Wireless customer for 5 years, numerous issues with Verizon Fios have surfaced.
1) Representative totally mis-informed about the contract
When I took out a contract with Verizon FIos a year ago, I had not wanted to have a contract because they only option available was for 2 years and I knew that the lease for my apartment was only for 1 year and in all likliehood I would be moving. I was told by the representative that there would be no problem if I took out a 2 year contract because I could simply transfer the existing contract to wherever I moved with no issue.
Fastforward a year and I'm moving, call Verizon to make the transfer and i"m told, that actually i'm effectively cancelling my existing contract and re-starting as a new customer. This means that my bundle has gone up $10 a month and I would have to start another 2 year contract.This completely contradicts what I was told a year ago. I would never have taken out the 2 year contract if I had known this.
2) Terrible customer service from someone who is a supervisor
This morning I spoke to a representative and after she said she couldnt address my concerns about being mis-sold the contract, I asked to speak with a supervisor. How he handled the call was incredibly unhelpful and rude - I dont understand how someone at a supervisor level can have that kind of attitude. First he tried to indicate that it was my fault for not being clear with the representative last year (before he knew the full facts), he did not take show any recognition that being mis-informed about a contract is a significant issue. When I asked him how to make a complaint he told me to go to verizon.com/contact. I did this while I was on the phone with him and told him that there was no clear way to make a complaint, I was told "I am a supervisor, I cant sit here on the phone with you and take you through it step by step" - I was not asking for step by step help, I assumed that as a supervisor he would know which wa the right section to click on. He then basically made it sound like I was an idiot and I was told that every other customer seems to find it intuitive (which judging by other comments on this forum about the contact piece of the site is not actually true).
3) Impossible to file an official complaint through normal channels
There is no email address to which you can send a complaint (according to the team on the phone). On the verizon.com/contact page, there is no option for making a complaint. When you type in a question about making a complaint nothing comes up. This seems ridiculous and makes it seem like Verizon is not interested in hearing customers feedback.

Hi customer11201,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

BT Fibre - Mis Sold - Rip Off Product

BT Fibre - Mis Sold - Rip Off Product
We bought into the "Fibre" myth.
We are a rural location, so anything better than 2 Mbps is a bonus
PHONED BT sales, guaranteed 19Mbps download, so upgraded.
They installed, initially we had 29 Mbps, which we new would not last.
7 Weeks later we dropped to 19 Mbps
Then dropped to 12 Mbps
We have had several "engineers" test every thing, line, cabinet etc, etc, etc.
All tests prove our copper line to the "fibre" cabinet has no faults.
Engineers have tested from the main "In" socket to eliminate any problems within the property and can only get 12 Mbps now.
We now have 12 Mbps, but that is NOT the 19 Mbps we were promised on the phone by the BT sales person.
"Wholesale" have now informed us thats the best we can expect .......
Some points to consider:
1/ They now say its "up to 19 Mbps", what the heck does that mean?? (Its meant to be a 40 Mbps line) but due to distance, etc, etc, we can only get 12 Mbps now. (Even though we were getting 19 Mbps)
2/ 12 Mbps is not even close to the "Up to" 19 Mbps download
3/ "Up to" is the best excuse in the world, if I buy a car capable of 150 mph, and it does 80 mph, I do not buy ....
4/ The fact other ISP's quote "up to" is not a valid excuse for misselling
5/ Trying to find a valid number to explain/complain to is impossible
So bottom line is, we paid to upgrade, do not have the service guaranteed, cannot complain ........
Great ........ welcome to BT service
Beware

Not the ip address, I meant the IP profile that you can find out by running the speedtest at www.speedtest.btwholesale.com and choosing "Further Diagnostics"
If you found this post helpful, please click on the star on the left
If not, I'll try again

Massive COMPLAINT: Mis-sold Infinity, cancelled bu...

Massive COMPLAINT: Mis-sold Infinity, cancelled but still billed, now no Broadband. Pitiful action by BT
My elderly mother was pressurized into buying BT Infinity in early July of this year (2013). I saw the error in this as she doesn't use broadband much, and she cancelled the order via the phone on 15 July.
However, a BT engineer did turn up at the home and she also received a hub in the post. She explained this to the customer services department and they sent an envelope to return the hub.
Subsequently, she has been charged for this and has received a bill and an automatic payment had been taken via direct debit.
Worryingly still her broadband is now not working since 27 July. Despite several calls to customer services, over 40 minutes in duration in some instances, and this has not been resolved. Despite promises for customer services to call back, nothing has been done to rectify this situation
I want you to look into this matter. Urgently.
I will copy in Ofcom and the ombudsman office as a matter of course

Hi there - welcome to the forum I'm sorry to hear of the problems you've had with your mother's account. If you click into my profile you should see a contact link to our webform under the "about me" section. If you fill this out with the relevant details of the account in question we'll check this out and get the issue sorted for you.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BADI triggered during sales order creation

Hi,
Can any one please let me know the BADI triggered during sales oredr creation and sales order change.
Thanks

<b>BADI for VA01:</b>
ALV_SWITCH_GRID_LIST     ALV: Customer Exit for Switch Grid to Li
BADI_ISPS_GRANT     BADI for IS-PS Grant Management
BADI_SD_DMC_ORDER     BADI for Dispute and Collection Manageme
BADI_SD_DPBP     Extensions in SD for DP90 with Billing P
BADI_SD_DSD_ORDER     BADI for Direct Store Delivery
BADI_SD_MENUE_FM     Menu Enhancement for Fund Management (FM
BADI_SD_MENUE_TPM     Menu Enhancement for TPM Retrofit
BADI_SD_SALES     General Enhancements for Sales Order Pro
BADI_SD_SALES_BASIC     Enhancements for Sales Order Processing
BADI_SD_SALES_ITEM     Enhancements for Sales Order Processing
BADI_SD_TAB_CUST_H     Tab Page for Own Details - Header Detail
BADI_SD_TAB_CUST_I     Tab Page for Own Data - Item Detail Orde
BADI_SD_TO_FM     Commitments Management in SD for Funds M
EHS_DG_002     EHS: Template Material Processing - Inte
EHS_PS_002     EHS: Call Report Information System from
EHS_PS_002     EHS: Call Report Information System from
EHS_PS_002     EHS: Call Report Information System from
SD_COND_ACCESS_A     Access in Pricing (replacement)
SD_KONV_SELECT     Addition to Data When Reading KONV
SD_PRICING_COPY     Enhancement for Copying Document Conditi
VBX_SO_SEL_CRITERIA     Batch Selection Criteria in Sales Order
<b>BADi for VA02</b>
ALV_SWITCH_GRID_LIST     ALV: Customer Exit for Switch Grid to Li
BADI_ISPS_GRANT     BADI for IS-PS Grant Management
BADI_SD_DMC_ORDER     BADI for Dispute and Collection Manageme
BADI_SD_DPBP     Extensions in SD for DP90 with Billing P
BADI_SD_DSD_ORDER     BADI for Direct Store Delivery
BADI_SD_MENUE_FM     Menu Enhancement for Fund Management (FM
BADI_SD_MENUE_TPM     Menu Enhancement for TPM Retrofit
BADI_SD_SALES     General Enhancements for Sales Order Pro
BADI_SD_SALES_BASIC     Enhancements for Sales Order Processing
BADI_SD_SALES_ITEM     Enhancements for Sales Order Processing
BADI_SD_TAB_CUST_H     Tab Page for Own Details - Header Detail
BADI_SD_TAB_CUST_I     Tab Page for Own Data - Item Detail Orde
BADI_SD_TO_FM     Commitments Management in SD for Funds M
EHS_DG_002     EHS: Template Material Processing - Inte
EHS_PS_002     EHS: Call Report Information System from
EHS_PS_002     EHS: Call Report Information System from
EHS_PS_002     EHS: Call Report Information System from
SD_COND_ACCESS_A     Access in Pricing (replacement)
SD_KONV_SELECT     Addition to Data When Reading KONV
SD_PRICING_COPY     Enhancement for Copying Document Conditi
VBX_SO_SEL_CRITERIA     Batch Selection Criteria in Sales Order
Regards,
Nilesh

Feel like I have been mis-sold. Can I cancel?

Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?

TomB360 wrote:
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
Off course you can, anyone can cancel a contract anytime they like.
I think your question should have been "Can I cancel my contract without having to pay cancellation charges." Thats debateable
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Cold Calling Liars.

It has been a while since I last popped in here but after the phone call I just had from BT I thought it only right to warn people of the utter rubbish being spouted by the people cold calling from 08009234349.
So Infinity has very recently been activated in my area and I am a happyish BT customer so I am not angry by someone phoning from BT to let me know that I can now get faster internet. Now I am not an idiot and I know what is what when it comes to computers and a home network I was also sat at my desk and opened up the BT sales page when the guy announced that he was from BT.
He went into the usual sales pitch and asked all the usual questions about my internet usage and all that and I asked him to cut to the chase and give me a price. So he says as a 1 off deal I could have infinty option 2 for £26 with no activation fee. He then asked what hub I have and after I replied that I have a home hub 3 he said that was great because I would not need to buy the home hub 3 or 4.
The standard deal fo infinty option 2 is for £26 you get
Option 2 infinity
No activation fee.
BT home hub 4
plus much more
and this guys is saying it is a 1 time deal and I wont have to pay for a hub or activation. Sorry BT but if you have to use these sort of tactics to get customers to sign up there and then it is a disgrace and I wonder how many unknowing customers you have conned into signing like that and yes I really do mean conned as it is made to sound like if you don't sign now it will be more expensive.

Well they had all of my information available to BT including my broadband usage so BT must have given a third party access to my info which I have never agreed too and I am on the list to prevent cold callers but again I guess that does not apply to BT.
Which ever way you look at it BT have lied and broken the trust between a customer and a service provider and I am certain it is not a isolated incident.
I have been a BT customer for over 10 years and have resisted the temptation to move to cable as they very poor customer service. I have been waiting for infinty and I was on the verge of ordering it but this has cast a shadow over that as now it looks like BT customer service is going the way of cable. I guess that the only viable options left are to either buy out the last few months of my contract or wait until the end of my contract and get fibre from Sky. Sad really because like I said at the start of this thread that I was a happy BT customer.

BADIs in Internet sales

Hi all,
I need list of BADIs in Internet sales plaese.
I have to do validation before internet sales order processed.
Thanks & Regards,
Shashikanth.

HI Shashikant,
List of BADIs is difficult, but i can provide this particular one.
You can check BADIs in Package CRM_ISALES.
You might be interested in BADI - CRM_ISA_BASKET_HEAD, CRM_ISA_BASKET_ITEMS, CRM_ISA_BASKET_TEXT.
These are called before & after saving the Order (header & item level).
-Liju

Change of Sold to Party in Sales order created with Reference to Contract

Dear Gurus
I want to change the sold to party in Sales Order created with reference to contract.
When I create a Sales order with reference to contract the system copies all the partner functions- Sold to, Ship to, Bill to and Payer alongwith other data.
However Sold to is marked as "Grey" and not changable, rest of the partners can be changed.
There is no subsiquent document created with reference to this Sales Order.
Please advice.
Thanks a lot.
Regards
Raghu

Hi ,
Please follow the below mentioned step.
1) Create a partner function letts say Authorized SP .
2) Assign all the possible authorised SP (customer) in the contract.
3) When you create sales order with reff to Contract. Put the customer for whom you wish to create a sales order in release partner tab.
Hop this will resolve our problem
Regards,
Krishna O

Bad Pool Caller - Blue Screen of Death

Windows Blue Screens of Death (BSoDs) happen whenever your computer encounters something it doesn’t know how to process, so it shuts itself down to prevent any damage. Sometimes BSoDs happen once and you don’t see them again when you restart — however, this isnt always the case and a BSoD may show up repeatedly.
In this article we will look at issues causing a bad_pool_caller BSoD. What has happened is that a thread in the laptop's processor has made a bad pool request. This means that it’s asking to use resources that are unavailable, nonexistent, or in use by another thread. It could also mean that the pool header is corrupted — regardless of the particular error, it, like most BSoDs, is caused by driver issues.
Drivers are what makes your computer work. Every device connected to your computer, and nearly every component inside it has a software driver that determines how Windows interacts with your device. When driver issues are encountered- which is fairly common on new operating systems like Windows 8 — it can cause a lot of problems, but, fortunately, sometimes there is an easy fix.
Recently Connected and Installed Device
Try to determine which device was last connected or installed before an error appeared. Often this can be a new peripheral device. Go to Device Manager (in the Control Panel) and find the driver for the recently connected peripheral device driver. From there, you can get Windows to search for updates, you can disable it, or you can uninstall it entirely. You can also disconnect the problem device and perform a system restore to before the device was connected and supporting software was installed.
Recently Installed Program
If your drivers aren’t the problem, a recently installed program may be the issue. If you can determine what program you installed that started this, uninstall it or perform a system restore to before the program was installed, and, after a restart, you should be good to go.
System Restore
Windows 7 and earlier
Windows 8
Any further issues that cannot be resolved may require your computer to be repaired.

Every time we try to connect his Nano it causes the PC to crash with this Bad Pool Caller message.
is the BADPOOLCALLER citing a specific file, Laurita? if so, what is it called? (exact spelling please.)
if it's not citing a specific file, let's try getting a minidump to the Apple engineers for a look.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
Find that file and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Change sold to party in sales order

hi all.
can anyone help me out in changing the sold to party in sales order where can we change
Thanks
sridhar

Dear sridhar
If no subsequent document is generated, you can change the sold to party in VA02. If delivery or invoice is generated, then you cannot change the sold to party in sales order. Either you have to reverse / cancel those subsequent documents or create a fresh order
thanks
G. Lakshmipathi

How to ATP check when sold to party in sales order is changed?..

Dear SD Gurus,
I have one issue with ATP check in my current project where I need to change the the Sold to party of the sales order for a valid business case. We are using production allocation method for ATP check which reduces the Open PA qty once the sales order is saved.
In the above scenario, once the Sold to party in sales order is changed, it redetermines everything and also goes through a ATP check which is cusing as an issue as it would again reduce the open PA qty for the same items in sales order for which are already taken into account. It would either reduce the open qty or propose the next date if it is no more available on that day.
This is a big issue for us. Also it deleted the texts that are maintained.
Does anyone know how to stop the ATP check in this (main issue) and also if possilble stop the deleteion of texts?
Thank you very much for your help in advance..
BR/
Ashutosh

Hello SAJU,
The ATP check is done automatically when sold to party is changed..the issue is how to stop it? beacause of production allocation , it would be incorrect to reduce the open PA qty once more for the sales order when sold to party is changed. So I would like to stop it. Is there any exit or paramater by which we can stop ATP check?
Thanks for your reply..
BR/
Ashutosh

Compare with my cost of goods sold account to my sales revenue account

Hi,
i want to compare with my cost of goods sold account to my sales revenue account.
After PGI my COGS a/c will be debited INVENTORY a/c will be credited so after sales my SALES a/c credit & customer a/c debit . I want to see what is the difference value of COGS a/c with respective billing Sales A/C
No doudt we can see in Profit of margin in billing doc. It is quite impossible to see all document in respective wise. Please give a solution for which i can know what is profit of margin with comparing values in both of Account.
Thank's
Abhay

Hi,
This is possible through CO-PA report. You can get the result per sales order.
Also the same can be achieved in FI as follows:
Outbound delivery document thr" VL01N is captured in "Reference field" of FI doc (BKPF-XBLNR) generated through delivery.
If the settings are done by SD person to capture the outbound delivery no. in "Reference field" of FI doc generated through Billing document (VF01), then there will be a common field to compare the documents in both accounts.
In transaction FAGLL03, select the account COGS & Sales revenue account. Once the report displays, sort or take sub total on this common field "Reference".
This will give you difference between COGS & Sales revenue per document.
Hope this resolves your query.
Regards,
Ashutosh

Why can't I download my acrobat subscription but you can bill quickly? & call sales & paul hangs up

why can't I download my acrobat subscription but you can bill quickly? & call sales & paul hangs up

Hi Josephine,
I am really sorry to hear that you are not able to download Acrobat. Are you getting any error while downloading it.
Regards,
Abhijit

Mis-sold - bad cold call sale

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