Have I been mis sold or am I missing something?

I'm confused. I called bt for a quote for phone tv and broadband. I was quoted for the tv essential package. I can't remember conversation but obviously I confirmed sport channels were included as this justifies the price in my eyes from leaving sky.
Fast forward and I have it all up and running but no sport. Called the other day, spoke to technician who said he couldn't activate it so he transferred me to another department. Lady told me she had ordered it and I'd get it on my tv within 48 hours. 4 days later I've no sport so called again. Again I'm told he can't activate it so transferred me to same department.
Now she has just told me that sport is not included on the tv in my package as I don't have infinity, only on the app. She said I have not been mis sold as I wasn't told I could get it on the tv. But how am I to know that I could only have it on the app, why wouldn't the guy say to me on the phone that I'd only get it on the app or website?? On the bt main page where you choose your package, it states that bt sport on bt tv is available as a bolt on. When you then click on start my order, it states that this bolt on is free.
This has now been referred to another department so they can listen to the original sales call. I've also asked them to listen to the call 4 days ago when the other bt woman told me she had activated the sports on my tele. I am very confused and wondering have I missed something very simple here or are they advertising it badly?

Hi Emilydel,
Welcome to the community forum. I can take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Feel like I have been mis-sold. Can I cancel?

Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?

TomB360 wrote:
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
Off course you can, anyone can cancel a contract anytime they like.
I think your question should have been "Can I cancel my contract without having to pay cancellation charges." Thats debateable
toekneem
http://www.no2nuisancecalls.net
(EASBF)

HT4623 I have an iPhone 4 and for some reason I'm not able to update the software. I go to Settings then General but it doesn't even have a Software Update option. Am I missing something?

I have an iPhone 4 and for some reason I'm not able to update the software. I go to Settings then General but it doesn't even have a Software Update option. Am I missing something?

With iOS 4, the only way to update your software is connected to iTunes. OTA (over the air) updates were not available until iOS 5. You will need to connect your iPhone to a computer and use iTunes to download and install the iOS updates on your iPhone (at least until your iOS version is 5.0 or higher).

HT1386 Connected ipad to computer and downloaded 2 apps that aren't showing up on my ipad. Says they are downloaded on itunes, but I don't see anything on my ipad. I have synced it several times. Am I missing something?

Connected ipad to computer with usb and downloaded 2 apps that aren't showing up on my ipad. Says they are downloaded on itunes, but I don't see anything on my ipad. Tried downloading AGAIN and it says the same thing. Downloaded but don't see them on the ipad. I have synced it several times. Am I missing something?

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Just deleted a lot of pictures on my iphone and still some how have 4.2gb I only have 628 photos no extra albums am I missing something here?

Just deleted a lot of pictures on my iphone and still some how have 4.2gb I only have 628 photos no extra albums am I missing something here?

iCloud backup automatically saves your pictures, but you only get 5GB. What i'd reccomend is that you put those pics on flickr or Facebook, so you can access them anywhere, and i know at least facebook has auto upload as an option, so that any time you take a picture, it saves it to that.
Goals: Choose FB, Dropbox, Picasa, or Flickr, then enable auto upload.
In settings-icloud-storage and backup, deselect camera roll.
End result: Photos available anywhere, backed up safely, and your phone backs up.

Mis-sold - bad cold call sale

Hi everyone.
I'm going through a long and painful process to try to sort out a package I have been mis-sold.
Someone from BT outbound cold called me and sold me a package of BB and BT Vision which was supposed to be as good value as my current Orange Broadband (EE) which I'd had for years (AND was very happy with!).
It turns out just about every element was wrong in terms of price, contract, performance etc. Complete load of lies told to me on the original call to get me to sign up. Now I'm trying to get what I was actually promised and it's taking an age!
I think I'm now on Level 3 escalation (whatever that means) and every time it takes the ususal '10 working days'!
Anyone else been a victim of this and managed to get what they were promised?
Advice appreciated - thanks!

Hi Nigelt,
Welcome to the forum. Please could you send me in your details using the "Contact Us" link found in my profile? I would like to take a look at the details of your complaint.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Am new to mac. Just purchased downloaded adobe photoshop elements and in order to open it, it wants a serial number. I downloaded it, so I don't have a redemtion number or a serial number. Obviously I am missing something; however I really do want to t

Am new to Mac. Downloaded Adobe Photoshop Elements and am trying to open it but they want a redemption code and a serial number. Since I downloaded it I don't have either of those but apparently I am missing something because I can't use it unless I enter that info and I don't know where to find it. Can you please help me figure this out. If I purchased the software I would have the serial number but as I said, I purchased and downloaded. Marianne

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Contract mis-sold. Terrible customer service from a supervisor-no clear way to make a complaint

After being a good customer for a year and a Verizon Wireless customer for 5 years, numerous issues with Verizon Fios have surfaced.
1) Representative totally mis-informed about the contract
When I took out a contract with Verizon FIos a year ago, I had not wanted to have a contract because they only option available was for 2 years and I knew that the lease for my apartment was only for 1 year and in all likliehood I would be moving. I was told by the representative that there would be no problem if I took out a 2 year contract because I could simply transfer the existing contract to wherever I moved with no issue.
Fastforward a year and I'm moving, call Verizon to make the transfer and i"m told, that actually i'm effectively cancelling my existing contract and re-starting as a new customer. This means that my bundle has gone up $10 a month and I would have to start another 2 year contract.This completely contradicts what I was told a year ago. I would never have taken out the 2 year contract if I had known this.
2) Terrible customer service from someone who is a supervisor
This morning I spoke to a representative and after she said she couldnt address my concerns about being mis-sold the contract, I asked to speak with a supervisor. How he handled the call was incredibly unhelpful and rude - I dont understand how someone at a supervisor level can have that kind of attitude. First he tried to indicate that it was my fault for not being clear with the representative last year (before he knew the full facts), he did not take show any recognition that being mis-informed about a contract is a significant issue. When I asked him how to make a complaint he told me to go to verizon.com/contact. I did this while I was on the phone with him and told him that there was no clear way to make a complaint, I was told "I am a supervisor, I cant sit here on the phone with you and take you through it step by step" - I was not asking for step by step help, I assumed that as a supervisor he would know which wa the right section to click on. He then basically made it sound like I was an idiot and I was told that every other customer seems to find it intuitive (which judging by other comments on this forum about the contact piece of the site is not actually true).
3) Impossible to file an official complaint through normal channels
There is no email address to which you can send a complaint (according to the team on the phone). On the verizon.com/contact page, there is no option for making a complaint. When you type in a question about making a complaint nothing comes up. This seems ridiculous and makes it seem like Verizon is not interested in hearing customers feedback.

Hi customer11201,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Mis Sold - What Now???

Having signed up to BT Infinity 2 package with BT TV etc, I finally got my line connected on the 18th February. On signing up, I got notified I should expect 73.4mb down and 20mb up. Line got connected and couldnt get above 30 down and 4.5 up. Rang BT and got told initially "tough, thats good speeds for your line". When I kicked off they finally agreed I should have an Openreach Engineer to visit - free this time because I am still a new customer, which was really good of them - and he has now told me that my line is maxxed out at the the heady speeds of 43.2 down and 13 up. To say I am p*ssed off with this is an understatement and I now want out of the contract due to misleading information at sign up and being mis sold the package.
To be told on the phone that although I was told that I would get 73.4/20 I cant complain because 43 is well within an acceptable range of the upper limit is an absolute joke. Dropping nearly 40% off my initial sign up speed?? Really???
So I want advice on what course take next - was told today by some cheeky BT Options CSA that "you are in a contract, so you will have to pay to get out of it" is not on. I am guessing raising a complaint with OFCOM is probably going to be the only way out of this.
Forgot to mention - at no point during the signup was I told I what range my speeds may be apart from the initial 73.4/20. If I had been told that I could maybe end up with only a max speed of 43, i would never have went ahead and would have went with the Virgin deal that was on offer.
Solved!
Go to Solution.

Complaining to Ofcom will do you no good. They do not deal with individual complaints. If you were wanting to complain you would need to go through the BT complaints procedure and after it has been exhausted you ask for a deadlock letter then take it to the ombudsman.
However rather than doing all that you would be better to try and get your problem resolved.
The speeds are sold as "up to" and not "as" or "guaranteed". You should be getting the speed between those shown in the Range A estimate, that is between 54Mbps and 73Mbps. As you are clearly not getting that it would appear there is still a problem with your connection.
The estimater takes into account your distance to the cabinet and would reflect this in the estimated speeds, Even if the line is 700 meters from the cabinet to your house you should still be getting better than what you are getting. See graph for a rough guide distance to speed.
While the engineer may have replaced the entire line from the cabinet to your house I have my doubts.
You need to contact BT again and inform them of this and don't be fobbed off with "that is as good as you'll get" or anything else.

Mis-sold and mis-led

Are there any more people out there who feel they have been mis-led and mis-sold a package?
Before I moved from orange I spoke to a bt operator who told me that I would be able to browse the internet/use the PS3 everyday for gaming without any fear of using all my 10GB allowance,
Now this is my 2nd month and twice they have contacted me saying I would be reaching my limit.....funny enough I havent used the PS3 at all /no downloading and because my speed is so slow I cant watch any tv/youtube etc so WHAT may I ask is taking all my limit.
I believe that I have been mis led and so before I look into legal action have any of you been DUPED

Cliffiord wrote:
I too, have been mis-led. The Broadband useage in option 1 is 10mb and I was told that this would be more than enough for my needs. Hiowever, it is ony just over halfway through the month and I am told that I will only have less than 3mb left. IU am told that I can up date my allowance but it will cost much more than my original tesco Broadband. I wish that I had not joined bt! Not only that but bt are suggesting that I go straight into Option 3 with unlimited useage at £25! This is £8 more than my previous Broadband provider. Unfortunately the only give me 7 days(which has long past) to cancel. This is poor and not only that I AM STUCK WITH THIS VERY EXPENSIVE SYSTEM FOR 18 MONTHS!!!! My motto: " Pay cheap...get cheap" - serves me right. WHAT A RIP OFF!!!!
Hi. Welcome to the forums.
Just for info the usage values are in GB, e.g. option 1 is 10GB.
It does depend on what you are using your connection for. Can you give an indication of use ? Smartphones, games consoles, catch up or streaming TV, skype video chat etc ?
You can check your usage using the online usage monitor (up to a day in arrears and given at midnight the previous day). See my shortcuts (link below) options 14d-14j.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance. Have tried doing so from multiple browsers.
Please let me know how to download the trial version.
Thank you.

Try downloading Acrobat Pro XI using below link. Then try to installing it once again.
Download Acrobat products | Standard, Pro | XI, X

"...installer has been mis-configured" issues - LOG INCLUDED

Hi all,
I have an Acer Aspire laptop running Windows 7 Home Premium 64 bit.
I am trying to udate Picaboo X and everytime I open the application I get this error message:
"Sorry an error has occured.
This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Here is my installation log from Adobe AIR:
[2013-11-21:11:33:35] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86
[2013-11-21:11:33:35] Commandline is:
[2013-11-21:11:33:35] No installed runtime detected
[2013-11-21:11:33:40] Relaunching with elevation
[2013-11-21:11:33:40] Launching subprocess with commandline c:\users\michael\appdata\local\temp\aire10d.tmp\adobe air installer.exe -ei
[2013-11-21:11:33:44] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86
[2013-11-21:11:33:44] Commandline is: -stdio \\.\pipe\AIR_6088_0 -ei
[2013-11-21:11:33:44] No installed runtime detected
[2013-11-21:11:33:44] Starting silent runtime install. Installing runtime version 3.9.0.1210
[2013-11-21:11:33:45] Installing msi at c:\users\michael\appdata\local\temp\aire10d.tmp\setup.msi with guid {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}
[2013-11-21:11:33:49] Runtime Installer end with exit code 0
[2013-11-21:11:33:49] Elevated install completed
[2013-11-21:11:33:52] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2013-11-21:11:33:52] Runtime Installer end with exit code 0
[2013-11-21:11:33:53] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86
[2013-11-21:11:33:53] Commandline is: -installupdatecheck
[2013-11-21:11:33:53] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2013-11-21:11:33:55] Performing pingback request
[2013-11-21:11:33:55] Starting runtime background update check
[2013-11-21:11:33:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.9.0.1210/update
[2013-11-21:11:33:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.9.0.1210/update to C:\Users\Michael\AppData\Roaming\Adobe\AIR\Updater\Background
[2013-11-21:11:33:55] Runtime update not available
[2013-11-21:11:33:55] Unpackaging cancelled
[2013-11-21:11:33:55] Runtime Installer end with exit code 0
[2013-11-21:11:34:22] Application Installer begin with version 3.9.0.1210 on Windows 7 x86
[2013-11-21:11:34:22] Commandline is: -update "c:\program files (x86)\picaboo x\picaboo x.exe" "C:\Users\Michael\AppData\Roaming\com.picaboo.Picaboo.A382D4714709B456C4E0088DFC1F7243AF9 EBF75.1\Local Store\#ApplicationUpdater\update.air" 11.0P
[2013-11-21:11:34:22] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2013-11-21:11:34:23] Installed app (com.picaboo.Picaboo.A382D4714709B456C4E0088DFC1F7243AF9EBF75.1) located at c:\program files (x86)\picaboo x\picaboo x.exe
[2013-11-21:11:34:24] Unpackaging file:///C:/Users/Michael/AppData/Roaming/com.picaboo.Picaboo.A382D4714709B456C4E0088DFC1F 7243AF9EBF75.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\Michael\AppData\Local\Temp\flaC025.tmp
[2013-11-21:11:34:25] Application signature verified
[2013-11-21:11:34:25] Unpackaging/validation complete
[2013-11-21:11:34:25] The certificate of the installed app fails to match either the signature or migration signature of the AIR file
[2013-11-21:11:34:41] Launching subprocess with commandline c:\program files (x86)\picaboo x\picaboo x.exe
[2013-11-21:11:34:41] Application Installer end with exit code 9
I wasn't sure if it was AIR messing up or Picaboo X messing up. Any help would be much appreciated.

Turns out it was the Picaboo. I uninstalled and reinstalled and things are working properly.

Trying to download adobe acrobat, it says "this installer has been mis-configured"

Trying to download a trail for adobe acrobat on my mac and it keeps saying theres an error and "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." I want to try it ASAP so quick assistance needed, thanks Appreciate it

Phillip please remove your previous installation of the Adobe Download Assistant. Once removed you should be able to download and install the Adobe Download Assistant.
You may have some difficulty locating a page which offers it though as most of our trials are now offered through the Adobe Application Manager. You can use the same link for Photoshop Elements which is offered in the discussion referenced by Rave in message #5 to obtain a copy of the Adobe Download Assistant from there.
Alternately you can try the direct download option as offered by Rave and bypass the use of the Adobe Download Assistant.

BT Fibre - Mis Sold - Rip Off Product

BT Fibre - Mis Sold - Rip Off Product
We bought into the "Fibre" myth.
We are a rural location, so anything better than 2 Mbps is a bonus
PHONED BT sales, guaranteed 19Mbps download, so upgraded.
They installed, initially we had 29 Mbps, which we new would not last.
7 Weeks later we dropped to 19 Mbps
Then dropped to 12 Mbps
We have had several "engineers" test every thing, line, cabinet etc, etc, etc.
All tests prove our copper line to the "fibre" cabinet has no faults.
Engineers have tested from the main "In" socket to eliminate any problems within the property and can only get 12 Mbps now.
We now have 12 Mbps, but that is NOT the 19 Mbps we were promised on the phone by the BT sales person.
"Wholesale" have now informed us thats the best we can expect .......
Some points to consider:
1/ They now say its "up to 19 Mbps", what the heck does that mean?? (Its meant to be a 40 Mbps line) but due to distance, etc, etc, we can only get 12 Mbps now. (Even though we were getting 19 Mbps)
2/ 12 Mbps is not even close to the "Up to" 19 Mbps download
3/ "Up to" is the best excuse in the world, if I buy a car capable of 150 mph, and it does 80 mph, I do not buy ....
4/ The fact other ISP's quote "up to" is not a valid excuse for misselling
5/ Trying to find a valid number to explain/complain to is impossible
So bottom line is, we paid to upgrade, do not have the service guaranteed, cannot complain ........
Great ........ welcome to BT service
Beware

Not the ip address, I meant the IP profile that you can find out by running the speedtest at www.speedtest.btwholesale.com and choosing "Further Diagnostics"
If you found this post helpful, please click on the star on the left
If not, I'll try again

Re: Contract renewal issues - being mis-sold by BT...

I recently moved house and decided to carry my bt infinity services over to my new address. A conversation with a BT telesales girl clearly informed that I would not be locked into a new contract, I even got her to repeat this.
She proceeded to convince me to accept a "free" BT HUB 5, whereby I'd only have to pay the delivery charge. Again, I asked her to confirm I wouldn't be tied into anything as I wanted to shop around.
After an appalling performance from BT whereby they **bleep**-up my house move (missed appointment & wrong number assignment) I decided to go elsewhere.
I now have a BILL from BT for £81.71 (contract) + £65 (HUB box). I was mis-sold a contract and the BT customer care team are unwilling to help.
Anyone got any ideas? I have missed the cooling off period of 14 days from placement of order, but I am within 14 days of the order being complete.
Thanks,
Tremayne

Hi tremayne77,
Thanks for posting. Sorry for any confusion with the contract terms etc. imjolly has made a good point. The bill does look low for any held to term charges. I can look into this for you. Drop me an email with the details. You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Have I been mis sold or am I missing something?

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