Missing Roles in workbook

The basis team installed the Enchancement Package on BW Sandbox last month.  When I tried to open the workbook, it only show only one role, but it should be showing others roles.   Also, when I tried to save a workbook and assign to a role, I do see the complete list of the roles.
On the SAP menu (backend tools), I do see complete list of the roles on the user menu.  I did check the user setting and its roles, and the roles are active (not expired).
I am wondering how to fix the problem, and I am wondering will the latest support pack for frontend will solve it or what other thing we need to do?

Hi Glenn,
Please check the following:
The settings in SSM_CUST defines a compress mechanism for the user menu
known as "Redundancy avoidance" and described in notes 357877 and 357693
Redundancy avoidance deletes easy access menu entries for doubled
transaction codes whenever SSM_CUST contains
1. an entry CONDENSE_MENU with PATH = 'YES' and
2. either an entry DELETE_DOUBLE_TCODE with PATH = 'YES' or no entry
DELETE_DOUBLE_TCODES, at all.
If you don't want doubled transaction codes to be deleted, then simply
add an entry DELETE_DOUBLE_TCODES with PATH = 'NO' into table SSM_CUST.
Please enter
DELETE_DOUBLE_TCODES with PATH = 'NO' into table SSM_CUST
and retest this issue...
many thanks
Orla.

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