Missing time in HR

one of our employees has requested for a leave in ESS but then his manager was resigned ,so the items remain missing in started state.
But the requests raised by him after a few days are again sucessfully processed by the new manager.
so what i feel is that can i process the dialog step thru swia and make administrator forward to the new manager so that he can approve the requests 
but the issue is will the times be recorded now.
wen i test in the dev environment i see the status of the workitem still in the process mode even after processing the request by the new manager(forwarded)?

I think this completely depends on the Workflow Template. Please check from where this status is getting value. Are you using a custom screen to process the request. If yes please check the code there. There should be a condition that checks the agent. I am quite sure that there is something in the code. Please check the code on the method that is getting executed when manager is trying to process the request. You will surely get your answer.
Thanks
Arghadip

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