Modify the message in workflow emails

Hello,
I have a a criteria workflow that notifies an 'approver' whenever content is checked into Content Server. I want to customize the notification email that is sent to 'approver'.
I talked to Oracle Support and they said they cannot provide support for customizations.
I know that the templates being used are in C:\oracle\ucm\server\shared\templates, and are reviewer_mail.htm and reject_mail.htm.
How can I accomplish this?
-Mitch

Not sure about workflow code, as I have not done much. but specifically about the template files look to
http://download.oracle.com/docs/cd/E10316_01/cs/cs_doc_10/documentation/developer/using_components_10en.pdf
(this is 10g documentation but will be applicable for 11g templates and the 11g docs probably are similar or the same)
Chapter 2 talks about the wizard.
chapter 8 page 23 talks about template files. It shows you where the default directory is (do not modify the files as I mentioned before) and in that source directory is a file called templates.hda which is the system pointer file to all the templates. It probably is discussed in that chapter 8. Search for the file name and the grouping of data around that will tell you the Template name (not file name but the UCM "name" for the template for mail).
Then with the wizard you can use that UCM name to create a new Template file (automatically created by the wizard) and edit it to have the standard code over ridden (not changed in the source files and thus subject to destruction by patches).

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