Modifying forms in Service Manager using Authoring Tool

Question

When you modify a form like Change Request or Incident Request and add something like a check box with a label or a drop down of some sort, or even a free text box, do you also need to create some kind of mapping so the new value you are adding to the
form gets stored in SQL? Someone once told me that if you modify a form and add something like a new check box with a label, it will automatically get stored in SQL.

Answer 1

When you add a new control to a form, like a checkbox or textbox, you need to bind it to a property of your backing class. Binding, in this case, is the "mapping" you mentioned. After you have bound your control to a property, updates to the bound
property will automatically be stored in SCSM/SQL.
So, no, simply adding a control to a form does not automatically store it in sql. You need to bind that control.
Use existing controls on the form as a template for how to configure your new controls.
For example, notice that TextBox.Text properties have a "binding". On the Incident form, the Title textbox is bound to the "Title" property of the incident class.
A Checkbox control's "IsChecked" property will be bound to a Boolean class property.
Non-interactive controls, such as labels, do not need to be bound (unless you want to bind them for display purposes..otherwise, just put whatever static text you want in them).
Read up on WPF and MVVM to get an idea what binding means and why it's a good thing :)