Modules licenced along with CSF...(Contact Center??)

Hey guys,
I'm starting now a project which involves (besides financials and logistics modules) Field Service (with CSP), Depot Repair and Service Contracts. My problem is that I'm not so sure if CSF includes the Contact Center functionality. Contact Center is specific to Teleservice, but here we haven't sold those licenses too. As far as I have studied, and asked around....I have found no clear answers :D. So, does anybody know licensing details regarding CSF?
Thanx a lot,
Andreea

To get Contact Center functionality, you need to license Teleservice.

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HT2518 I migrated from a PC to a Mac Book Pro. The contacts transferred over to the Mac along with many contacts that I had deleted sometime ago. Also some contacts did not transfer at all. How can I perform a correct and up to date migration of my cont

I migrated from a PC to a Mac Book Pro. The contacts transferred over to the Mac along with many contacts that I had deleted sometime ago. Also some contacts did not transfer at all. How can I perform a correct and up to date migration of my contacts?

well no reply from the community. sniff- do i stink!? - probably a little bit. If i have lost all that data then I'm gonna really really pong.
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Error with the Contact Center Simulator

Hello All,
I am trying to use the Contact Center Simulator (CCS) with the IC WebUI in SAP CRM 7(IDES).
I have done all the settings as per SAP Help and the Blog: How to Configure Contact Center Simulator User Interface (CCSUI)n
When i try to use the CCS i am running into a issue.
This is the sequence of steps -
1 - I start the CCS and then then i login to the IC WebUI and in the CCS i can see the Agent with status "Not Ready".
2 - I change the status in the IC WebUI to "Ready" but the status in the CCS doesnot change to "Ready" and remains "Not Ready"
Tried installing different version of JRE (1.4.xx and 1.3.xx) but no change.
Activated the ICI trace and the error message is see in the ICI is
Http Outgoing Request - Http/1.0 401 Unauthorized
Logon Failed
Call of url http://<servername>:8004/sap/bc/bsp/sam_sess_queue/sam_session_queue_cntrler.do terminated due to error in logon data
Note
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I checked SICF and all the required services are activated.
So not sure whats the cause of the error.
Any help/suggestions will be greatly appreciated.
Cheers
Subu

Hi Subbu,
I have a similar problem , I'm able to view in CCS this message : Currently no agents are logged on to CCS , how do we proceed forward , i logged to WEB UI and the status is Ready but i'm not able to see the same status in CCS..
Appreciate if you can publish your solution in this thread ...
Thanks,
Satish

Direct CTI Integration with Oracle Contact Center Form

Hi,
We are on 11.5.10.2 and we are trying to implement the "Direct CTI Integration" solution that Oracle suggested to enable Screen Pop in contact center form based on data coming from a third party CTI. In our case we are using Genesys TServers for CTI.
In this document (The equivalent R12 document is on metalink titled DIRECT CTI Integration - Oracle EBS Contact Center & Third Party CTI [ID 734902.1]), Oracle solution involves little to no coding from the Oracle Apps side other than a few profile setups. We are not able to get started on this because we did not find some of the profile options. And the forms did not have the changes that Oracle said it should have. Obviously, we need to apply some patches but not sure which one.
I am wondering if there are any users and customer who have implemented a similar solution that can help us get started.
Thanks.
Regards,
Venkat

It has been a while since we did a test of the Direct CTI integration at my company. We are on a 12 release so the patches are included, unfortunately I can't help there.
Word from the Wise: Be Prepared....
The only development on the Oracle side that was necessary was the configuration of the profile settings. You select a port in the settings which will then instantiate an http listener on the user's thin client.
The development on the CTI side is intensive....you must code an http listener on your client CTI to enable two way communication between the Oracle thin client and your 3rd party CTI client (most likely residing on the desktop of the user PC, in my case, Cisco CTIOS).
Unless Oracle has since changed their model, you cannot just send a blind screen pop to the Oracle client due to the required 2 way communication. There are a lot of request/response's involved (registers, readys, etc). While it is absolutely necessary for an HTTP listener to exist on the Oracle side, I believe that it is unnecessary to have the level of communication required from the 3rd party CTI. The CTI needs the call control, I just don't believe that Oracle needs to know about it.
If I have incorrectly interpreted or understood the model/options, I hope someone can correct me.
Thanks,
Derek

How can I print the Album name along with the Contact Sheet created from the photos it contains?

I have my photos organized into albums. I would like to print a contact sheet for each album, but would like it to include the album name. This seems like a very basic part of organizing, but it's not overly apparent how to do it. I would also like to resize the caption font on the contact sheet, too. Any suggestions?

Thanks for your replies.
When you say "book creation," are you referring to the Photo Book option? Unless I can create a custom template, that seems somewhat limiting, as there are only a few templates to select from.
I'm trying to come up with a method to manage headshots of staff, the printout of which would be distributed to hotel and security personnel while our group travels (the included Photo Book templates are not appropriate for a straight-up, columnar layout like this requires). My thought was to keep each department's headshots in its respective Album, which could then be quickly printed and distributed. Staff for each department rotates in and out on a regular basis, and the Elements Organizer seemed like a good way to quickly add, caption and place into each Album the appropriate pictures. Contact Sheet printing seemed to be a quick way to accomplish this, but I was hoping to get the Album name (i.e. department name) at the top of the printout.
I printed the contact sheet to a PDF (I have Acrobat Pro XI), then inserted it into a Word doc, as you suggested. While it does allow for headers, etc. it does add a couple of additional steps to the process, but more importantly, I'm finding that the image captions in the PDF are blurred, and not crisp enough to read easily (it may be better if I had font control in the PE Contact Sheet).
So maybe I need more of a desktop publishing app (more than I was wanting to spend), but the Organizer gives me a good process for quickly managing my photos.
Any other suggestions or comments would be greatly appreciated.

Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati

Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

With Anirudh Ramachandran and Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Anthony,
Thanks for the question.
This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
Trigger creation:
144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 440
http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 839
http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
Keep the questions coming
Cheers,
Abhiram Kramadhati

CONTACT CENTER + SOCIALMINER HW

Hello,
I'm proposing to a customer a Call Center system with Cisco Unified Communications Manager, Cisco Unified Contact Center Express and Cisco SocialMiner (for about 50 agents).
I have read that:
Cisco will support SocialMiner deployment on any hardware provided SocialMiner is installed within the Cisco provided VMWare OVF.
So I was thinking of offering 2 x UCS-C200M2-VCD2 with CUCM, Contact Center and SocialMiner corresident in both machines. Is this a valid configuration? If not, what could it be the cheapest option?
Thank you very much.

All products support these servers (@ given versions), but you must determine which OVAs will be used and map them against capacity of these servers. For example, the SocialMiner OVA is 4 vCPU taking 1/2 the CPU capacity of a C200M2 alone (2 x 4 core CPUs = 8 vCPU capacity).
You can find all necessary guidance here: http://www.cisco.com/go/uc-virtualized

I want to upgrade my iphone and want to make sure that all my phone and email contacts along with my photos and music get transfered to new phone. How do I go about doing that?

I want to upgrade my iphone and want to make sure that all my phone and email contacts get transfered along with my photos, videos and music to new phone. How do I go about doing that?

http://support.apple.com/kb/ht2109

Terms of payment in sd module along with the fico interface

Explain breifly abou the terms of payment in sd module along with the fico interface?

Hi,
See the the SAP documentation of Daylimit.
For terms of payment which depend on whether or not the baseline date is
after or before the 15th of the month, you can define a two-part payment
term under the same terms of payment key. The terms of payment key is
expanded by the day limit entered here. Thus there are two entries in
which different terms can be specified.
In your case,
if rbkp-bldat is between 1st and 5th of the month, extract
data related to t052-ztagg = '05'.
If rbkp-bldat is between 6th and 20th of the month, extract
data related to t052-ztagg = '20'.
if rbkp-bldat is between 21st and end of month, extract
data related to t052-ztagg = '31'
Regards
Vinod

CTI Problem in inbound call scenario with Siemens OpenScape Contact Center (CMS)

Hello Experts,
we are working on a SAP CRM 7.0 EhP 2 with CTI to a CMS from Siemens (OpenScape Contact Center).
The basic integration works perfect, so that agents get informed about incoming calls in their Interaction Center UI and so on.
Currently we have a problem with handling of incoming calls:
When the agent is available (workmode 'ready') and he does not accept the call, the next available agent in the queue gets the call.
So far, so good. The problem is that the calls, the agent did not accept, do not disappear in the upper right corner. They are counted up to 5 and a timer starts counting up to 600 seconds. When the 600 seconds are reached, the agend gets disconnected from the communication channel, too.
(In case the agent talkes a call again, this counter is reset to again)
Is there any possibility to avoid the signalization of unaccepted calls from CRM side (generally)?
How could we prevent the agent from disconnection after 600 seconds and 5 unaccepted calls from CRM side?
Thanks in advance!
Kind regards
Martin
Message was edited by: Joaquin Fornas

Hi Yoro,
do you click on a physical phone button or on the button in the WebUI.
As far is i know, the OpenScape Contact Center does not support hang up funktionallity of the related button in the WebUI.
If you do not use wrapup time (which is used to give the agent time for the data maintenance before he continues receiving calls) the Counter shoud end after the call.
It seams that the OpenScape does not work propperly.
For more details you can take a look into the Log:
Transaction CRM_ICI_TRACE
You have to set the User Parameter CRM_ICI_TRACELEVEL to value XXX to enable the logging.
Good Luck!
Kind regards,
Martin Gaschk

How to download a module pool program along with its screens ,includes etc

Hello Experts,
How can I download a module pool program along with its screens ,includes etc to my presentatio0n server and then upload it back when needed.
When I searched , I got a program which is satisfying my partial requirement because it only downloads
the module pool program first(ie.just the main program) and then the include needs to be downloaded to the system separately.Screen and statuses wont be downloaded.
Is there a way to download all the objects for the corresponding program store in some format and then upload it back when required.
Please Help.

Hello,
Go to the layout of the modulepool to be uploaded or downloaded. choose the menu path utilities->upload/download.
The same file which is downloaded can be used to upload
1.the screen flow logic and
2.layout
Using this you can upload as well as download
Cheers,
Vasanth

Cisco UCM with Third Party Contact Center Solution

Hi all, hope everyone is well.
Anyone out there running Cisco UCM with a third party contact center solution ? would love to hear your experience on this subject.
Thanks in advance !!
Danny

I have not heard of any sucessful stories, which vendor are you considering and what would you not go with UCCE/UCCX?
I used to work for Rockwell (Aspect today) which attempted to integrate their Business Contact Solution with CUCM (back on 3.3) and it worked OK for low volume calls, but never had any customer adoption.
I have not heard of any other known ACD vendors integrating with CUCM.
Chris

If client uses all the APO modules along with ECC then what is the CIF role in DP

Hi All,
As per my knowledge if the client is using only SAP ECC and DP then CIF does not play any role but what about if client uses all the APO modules along with ECC then what is the CIF role in DP ?
Thanks in advance ..

Hi Vinod,
i am aware all the above details what u mentioned.
Generally i am extracting the historical data from Excel to BI in DP- @ my project.
But if the data is in SAP ECC then do we need to use CIF to extract the data to BI in DP... so what is the role of CIF in DP if client uses only DP module? and if the client uses all the APO modules then what is the role of CIF in DP especially ?....awaiting for ur response....
Thanks.

Scxi 1126 frequency measurement along with other scxi modules

I want to measure frequency signal using sxci 1126. I have gone through the example code for sxci 1126. I am using NI-DAQ and Labview 7.1.
The example code is applicable when am acquiring only from 1126. I have to acquire data also from 1102 102B along with 1126.
In the example code along with AI config.vi and Ai Start.vi there are two additional vi's like AI paramete.vi and AI Trigger config.vi I understand that they are used for reading from 1126. My worry is how this is going to affect my acquisition from other scxi modules as all the modules are in multiplexed mode.

Hi Bipin,
Looking at your code, I see that you are still using Traditional DAQ. Since you have LV 7.1, you can take advantage of the new features of DAQmx.
With DAQmx, you can create a virtual task that includes all of the different types of measurements you want to make. Once you set up the task in MAX, you can place it on the block diagram and automatically generate the code necessary to execute this.
To do this, open up the Measurement and Automation Exlporer (MAX). Select "Data Neighborhood" from the tree on the left. Then click the button labeled "Create New." Create a DAQmx Virtual Channel. Follow the series of menus to set up your first type of acquisition (1126 frequency measurement). When you are
done creating the task, you can add the second type of measurement to that same task. In the task config page, you will see a white box with the name of the channel you just created in it. Above the name you will see an "Add" button. Click on this button and follow the menus to set up your second measurement (1102 module).
Once they are set up, save the task and open LabVIEW. Place the DAQmx Task Name constant on your block diagram found in All Functions >> Data Acquisition >> DAQmx... the task name constant is a purple colored box. Clicking on the box once its on the block diagram will expand a menu that will let you choose your task. Once selected, right click on the task name and choose Generate Code >> Example. This will automatically generate the code necessary to run the tasks. Simply hit the run button and enjoy!
Thanks,
Sal

Modules licenced along with CSF...(Contact Center??)

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