Monthly Creative Cloud subscription payment has nearly doubled without notice

I have had a Creative Cloud subscription since it was introduced. Since November, the monthly payment has nearly DOUBLED. Why is this, and why wasn't I notified before this happened? I don't use all of the software, and cannot justify a nearly 100% increase in payment for the service.

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How can I download printable invoices for our monthly Creative Cloud payments?

This is killing me. How can I have spent almost an hour and yet for the life of me, cannot find anywhere on the Adobe site that will let me view, print, download invoices for our monthly subscription payments? I go to My Orders, but all that is there is our initial Creative Cloud subscription payment. Can't find previous months payments anywhere.
Why is this so difficult?
Every month or so our accounts department is on my back asking for the invoices so they can match it up with the company credit card records. And every time, this is an issue.
Most companies we work with send an invoice paid email with the invoice attached as a PDF. Isn't that better than the standard Confirmation: We received your Adobe Creative Cloud payment email that gets sent out? What good is it if we can't find any reference for such payment?
Sorry guys, I'm just really furious that I am wasting so much time on such a menial task while I have deadlines looming.
Also, it's been over 30 minutes and I'm still waiting for the 9 minutes web chat said it would take for an operator to get back to me.

Hi Mversion76,
This thread might be helpful
http://forums.adobe.com/message/4498407#4498407#4498407#4498407
-Dave

My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
Pattie

Trial period has expired for legit CS6 Creative Cloud subscription??

Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaC

The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

I recieved 2 emails comfirming my subscription to creative cloud, will i be charged double?

I recieved 2 emails comfirming my subscription to creative cloud, will i be charged double?

Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
Arun Kumar: I am sorry but this option is no more working, you can Copy the Chat transcript from your end.
Arun Kumar: Is there anything else I can help you with?

Your system cannot process payment for Creative Cloud subscription

Greetings,
your system cannot process my payment for Creative Cloud subscription.
I'm using Citibank VISA card with 3D-Secure technology. Your system just responds - couldn't process payment...

I've tried 4 of my credit cards. It doesn't work.

Creative Cloud subscription won't renew

On May 7th I renewed my Creative Cloud subscription and yet still have not been able to access any of the applications I had installed. I continue to get the "Renew Your Subscription" pop up but when I go to my account it says my renewal payment has been processed. I was able to download on my second computer first time apps.
Any help or suggestions?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

URGENT!!! CS6 programs keep saying "trial expired" even though I have a Creative Cloud subscription.

Hello,
My CS6 programs keep saying that the trial edition is expired, even though I payed for my Creative Cloud subscription.
I have a deadline tonight, and really REALLY need indesign to work!!!.
Please help me!!
I already tried the License Recoverer. Did not work, not even after a reboot and pressing 0...
Arteau / Kezumi

I'm having the SAME PROBLEM!!!
I know for a FACT that it is NOT something on my system because it ONLY happens with InDesign… ALL of the rest of the software from Creative Cloud works PERFECTLY.
I signed up for Adobe Creative Cloud on October 31, 2012 and I checked… my monthly payment was successfully made on Dec. 30th, so it SHOULD be up to date and working.… yet when I try to launch InDesign, instead of opening, I get a window that says,
"Your Trial Has Expired… Become a member…, etc".
My only choices from the Application Manager at this point, are to select the "Join Now" button… (Even though I've already joined)… OR I can select the "License This Software" button… WHICH I've already done SEVERAL TIMES previously. But if I do select this button, it APPEARS to Activate my Subscription… AGAIN.
At this point, after I select the "Close" button from the "SUBSCRIPTION ACTIVATED" window… I get ANOTHER window, saying that I have 0 days remaining to use the InDesign Trial software, giving me the option to BUY NOW, and there is also a button to "Start Trial" or another "License This Software" button…
If I select the "License This Software" button… it will once again APPEAR to Activate my Subscription… AGAIN. But then it once again gives me this same window again… starting the WHOLE process over and over and over again.
I tried running the update to InDesign, to see if this would resolve the problem… but it STILL gave me these SAME annoying windows over and over and over. I un-Installed InDesign and downloaded it again but it still does the SAME THING OVER AND OVER.
I've downloaded and used Photoshop, Illustrator, Muse, and Dreamweaver from Creative Cloud… some were downloaded BEFORE I downloaded InDesign and some were downloaded after I had the trouble with InDesign but NONE of the other software gives me this problem. It's ONLY with InDesign.
PLEASE HELP!!! I have a big job due and all of the work that I've already completed on this project was done with the so-called "Trial" version and I can't even open the file with my old version of InDesign. So I'm STUCK without it… It worked GREAT until this "TRIAL" period ran out… I subscribed before I ever downloaded ANY of the Creative Cloud software, so I don't know why it was EVER consisdered a TRIAL to start with.
Thanks for any help you can give!
~Kim

Creative Cloud subscription in New Zealand

Yes I know, not many people care about NZ, and definitely not Adobe, but I wanted to start this thread to at least get my voice heard.
I am unable to purchase a creative cloud subscription in NZD. The only option I have is to buy in AUD. This is wrong on so many levels:
1) the AUD price includes local tax, which I am not supposed to pay because I don't live in Australia
2) I am unable to claim GST back in NZ, because I was charged in AUD
3) Every time my credit card gets charged, I have to pay conversion charges
Apart from the unfortunate exchange rate, I also have 3 additional charges added to the final price, just because I live in NZ. Adobe, seriously, you have to sort your stuff out. This is unacceptable.
If there is no NZD purchase option, why not give us the choice at least which currency we want to pay in? What's the difference? Since there is no local retail operation here, what does it matter? If I could buy in USD, at least there is no tax included in the price. (and it would be a lot cheaper too)
I just spoke to one of the Adobe resellers here to ask if I could purchase a subscription through them and the answer I got was:
"It is only available direct through Adobe. The Cloud is pretty much direct competition from Adobe against our box product "
Not a happy camper.

Creative Cloud certainly seems to be available through resellers in the US. Even Amazon has a prepaid 3 or 12 month subscription available (I guess you're just buying a coupon which is then used to credit the account on Adobe.com):
http://www.amazon.com/Adobe-Creative-Membership-Pre-Paid-Product/dp/B007W7A1OY/ref=sr_1_1? ie=UTF8&qid=1336991606&sr=8-1
Also, Adobe's FAQ on Creative Cloud states it will be sold retail:
Where can I purchase a Creative Cloud membership?:
Memberships to Creative Cloud are available through Adobe.com and select retail and online stores. Find a store in your area.
When you buy at a retail or online store, you will have the choice of a prepaid 3-month or 12-month membership.
I don't live in NZ anymore, but I can imagine the annoyance of having to pay GST via Australia, and not being able to claim that in NZ. Seems like a signifcant oversight from Adobe.

I had been getting prompts to buy Acrobat XI Pro when I have a full Creative Cloud subscription

I had been getting windows popping up when I would open a pdf file in Acrobat that I need to purchase it when I have been paying approximately $54 a month for Creative Cloud! I would just close out the window because I have a Creative Cloud subscription that covers Acrobat. Now I cannot even open a pdf file at all because I got the message that my trial period of Acrobat has run out!!!
How can I fix this??

Hi Chris,
On the trial period screen of Acrobat, please select 'License this software' and use your Adobe ID to license it.
The subscription is linked to your Adobe ID.
Please let me know if it worked for you or not.
Regards,
Ravi

Single-app vs creative cloud subscription

I subscribe to Dreamweaver CS 5.5, but want to change to Creative cloud subscription. My single-app subsc. has 3 months left of its one year subsc. time. How du I do this painless???

You should contact Adobe Customer Service, they will help you cancel your Dreamweaver subscription and migrate to CCM. You might qualify for the introductory promo rate but would need to do the migration before August 31, 2012.
per the Creative Cloud FAQ
I am an existing Creative Suite 5.5 subscriber. What will happen to my account when CS6 becomes commercially available? Do I need to cancel my existing subscription if I upgrade to a Creative Cloud membership?
If you are an existing CS suite edition or Photoshop Extended subscription customer, your subscription will automatically be migrated to a Creative Cloud membership with the same plan type:
One-year subscribers will transition to a one-year Creative Cloud membership at the promotional rate of US$29.99/month. This price is valid through your existing contractual period. No action is required on your part.
Month-to-month subscribers will transition to a month-to-month Creative Cloud membership at the current monthly rate. If you wish to change your plan type or upgrade to a one-year Creative Cloud membership at the promotional price, contact Adobe Customer Service.
If you are an existing CS5.5 subscriber to an individual product other than Photoshop Extended, you will maintain your existing plan type at the current CS6 subscription rate. You are also eligible to upgrade to a one-year Creative Cloud membership at the promotional rate of US$29.99/month; if you wish to do so, you will need to cancel your existing subscription and purchase a one-year Creative Cloud membership by August 31, 2012. Contact Adobe Customer Service.
-Dave

What happens if you cancel a creative cloud subscription but are still getting charged?

Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
How do we go about cancelling this original subscription all together so this doesn't happen?

The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
Please respond to private message sent to you.
Regards
Rajshree

After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability

After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability to use the software that was loaded to my PC?

Short answer: yes.
See also http://www.adobe.com/products/creativecloud/faq.html#general-info
If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud.

Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

Addendum: I can find this on Adobe's Acrobat DC FAQ page:
Can I get Document Cloud services if I’m an active Creative Cloud Member?
Yes. Many Creative Cloud plans include Acrobat Pro DC with Document Cloud services. Explore Creative Cloud plans.
However, if I follow the link to Creative Cloud plans, there is nothing to tell me whether Acrobat Proc DC is included in any of the plans. My plan is a yearly individual at $49.99/month.

Can I transfer my Creative Cloud subscription to another Adobe account?

Hello,
How do I transfer my account to another email address that already has an Adobe account? We are a business and have a Creative Cloud subscription setup to a specific email address. We want to transfer this license to another employee as the existing one was laid off. How do we go about doing this?
Thanks!

Hi JimmytheBullet,
If you are a Creative Cloud for Team user then you can simply remove the user from Admin console and invite another to be the team member. If it is Creative Cloud individual subscription then I am sorry to say but you cannot transfer the account to another.
regards,
Abhijit

Monthly Creative Cloud subscription payment has nearly doubled without notice

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