More XP Trade-in issues

I have a completely different issue with the XP trade-in program than I have seen elsewhere.
On Monday, I took two XP laptops to the Pflugerville, TX store for trade in. The customer service people were helpful and I left the store with two $75 coupons and two $25 gift cards.
Today, I went back to the store to purchase a computer and was told that I could only use one coupon at a time. The manager pointed me to fine print under "Cashier Instructions" that said "one coupon must be presented for each upgrade offer" claiming that this meant only one coupon would be accepted per CPU.
The terms and conditions of the offer in the ad do not list that, in fact they say "Limit of 3 trade-in transactions per person, per day. ", implying both that multiple coupons could be used and that this was a "TRADE-IN", not an upgrade. The paperwork I signed when trading in my laptops also did not have a limit on the number of coupons that could be used.
Unlike most people, my problem is that I no longer have my two working laptops and will have to shell out $75 more than planned to get a replacement.
I'm very disappointed in this program. I would have expected better from Best Buy.

Hello mnord,
It is certainly fantastic to hear that your initial experience with this promotion went so smoothly when you brought in your two working XP laptops to the Pflugerville, TX store. It’s discouraging to hear that you may have run into some trouble when you were attempting to redeem the rewards of this promotion when purchasing a new computer.
After reviewing the details available to me, I do not see why you shouldn't be able to use the coupons together. That being said, I am sending you a private message to gather some further information in regards to your experience. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

More tablet trade in issues

To Whom It May Concern:
I've seen several threads on this forum that have resolved issues that folks have been having with the tablet trade-in promotion. Unfortunately, I have one more issue to add to your workload.
I've tried twice now to trade in a tablet at the Winston-Salem store (Store 158). The first salesperson wasn't very knowledgeable at all about the tablet trade in promotion, and I was sent away empty-handed. The second salesperson was much more knowledgeable about the promotion, but was unable to trade in my tablet as it was not in Best Buy's system. I was disappointed by this news, as I had perused these forums previous to my second trip, and had seen several posts regarding "recycling" tablets that weren't showing up in the system, and recieving the $50 gift card and $50 towards the Galaxy Tab S.
I spoke to the store manager about my issue, and he confirmed that he didn't have any way to recycle my tablet and get me the $50 gift card and $50 off the Galaxy Tab S. I informed him of the language in the trade-in program, which specifically mentions ANY working tablet, but he once again insisted that he was unable to trade-in the tablet, or process it as a refund. It seems, from reading these forums, that this is a widespread issue, though I do appreciate that you folks do seem to be doing what you can to help your customers out.
The tablet that I am trying to trade in is a Hisense Sero 7 Lt. (specs:{removed per forum guidelines} I'll be monitoring this thread if you folks need any further information from me. I would like to note at this point, that I am in no way trying to get anyone in "trouble" over the issue I'm having. On the contrary, the Best Buy employees that I've enteracted with have been courteous and helpful, but simply not very knowledgeable about the tablet trade in program.
Thanks so much for your time.
Regards,
Tony
Solved!
Go to Solution.

Hi Tony,
I'm sorry to hear about the difficulties you encountered trying to take advantage of our current Samsung Galaxy Tab S trade-in offer at our Winston-Salem store. We expect in-store associates to be knowledgeable about these type of offers, as well as the redemption process, so it's disheartening to learn of situations where that expectation may not have been met.
As long as a tablet meets the minimum requirements of this promotion, then it does not matter whether or not the model is immediately recognized by our trade-in database -- a process is in place to ensure customers are still able to receive the offer. Those minimum requirements are:
The device must power on
The device must have a legible serial number
The device cannot have a cracked screen
The device cannot have any water damage
The device cannot be a Barnes & Noble Nook or eReader
That being said, I've passed word of the situation along to the store's on-site management team. If you haven't already done so, I'd encourage you to stop by the store at your earliest opportunity and to speak with a manager on duty. I have confidence that they'll be able to help you find a resolution.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Re: More XP Trade-in issues

Had very similar issue, traded in 3 working XP laptops, and was only allowed to use 1 coupon. and after being told I could only use 1 they would not give me back the other 2 laptops as they were already processed. I am basically out $150 on this deal. not a good promotion for me!

Good afternoon derekfritz,
Having traded in three laptops running Windows XP, I can imagine you were very excited to get your hands on three $75 coupons from our promotion! It’s regretful to hear that you may not have been aware of the restrictions with the coupon, including that only one coupon could be used per laptop purchased.
Unfortunately, we would be unable to accept all three coupons you have in order for you to purchase one laptop. I can understand why this could possibly be quite frustrating for you, and I am deeply grateful that you have shared your feedback in regards to our Windows XP trade-in promotion. If you should need any further assistance, please feel welcome to reach out to me!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Firefix sad:"Copy/Cut/Paste is not available in Mozilla and Firefox. Do you want more information about this issue?" But,I can do the that from Opera...What should I do?

Copy/Cut/Paste is not available in Mozilla and Firefox.
Do you want more information about this issue?
That's what Firefox sad to me...I was Rich text editing,but I can
not use copy paste on.
I did the same site and Rich text editing with Opera,
and there was no problem.
I love Firefox,and I want ti use it,but if this is not posibile to do in Firefox,I must go with Opera from now on.
Pleace,responde to me,I need to fix a problem.
I hope you understanded my Engish!
Thank you...

Try to use the keyboard if the buttons on the web page aren't working.
* Copy: Ctrl+C or Ctrl+Insert
* Paste: Ctrl+V or Shift+Insert
* Cut: Ctrl+X or Shift+Delete
See:
*http://kb.mozillazine.org/Granting_JavaScript_access_to_the_clipboard
*https://addons.mozilla.org/firefox/addon/allowclipboard-helper/

Copy/Cut/Paste is not available in Mozilla and Firefox. Do you want more information about this issue?

Copy/Cut/Paste is not available in Mozilla and Firefox.
Do you want more information about this issue?
Yes!

https://support.mozilla.com/en-US/kb/Clipboard+not+working
This extension will help you set the necessary permissions - Allow Clipboard Helper extension: <br />
https://addons.mozilla.org/en-US/firefox/addon/852

Xbox 360 Trade-In Issue

I've rarely felt so insulted in my many years of retail work and patronage as I have felt today at Best Buy. As a former employee of the chain, both in retail and the Geek Squad, I am generally quite forgiving of any issues I have while shopping there.
The goal of my visit was to trade in my Xbox 360 to upgrade to the knew Xbox One. There was a promotion online to get some value out of my old system. The promotion was as follows:
"In store only. Trade in any working Xbox 360 or PS3 console and receive a $50 coupon toward an Xbox One. Trade in a working Xbox 360 250GB or Sony PlayStation 3 Slim and receive a minimum $100 gift card"
I had a mis-matched console, admittedly; it was a black elite with a 250 GB final Fantasy XIII hard drive. Since it didn't specify models, I thought I would still be eligible.
When I got to the line, there were two other people being helped. About 5-10 minutes go by and I still hadn't been recognized by staff, but they were busy so that's fine. The bag was fairly heavy and I kept having to shift around but I wasn't even asked if I would like to place it on the counter or anything. I thought that was lame, but maybe that's not their policy.
Eventually the girl at the counter finished helping her customer then said (either on her radio or to another coworker) that she couldn't help "this guy" (I'm guessing me) because she had to go on her lunch break. It was at this time someone did say someone would be with me shortly. I waited a bit until I was told to go around the counter to Geek Squad. Then we moved to another station because the first one didn't work. Then that one had a pad problem so I had to go back around to where I started. A little annoying, but nothing too bad.
We finally started examining the system. The lady pulled it all out and verified that it worked and had a 250 GB hard drive. Unfortunately, my console was not in their system at all. My console was refurbished by GameStop but still had the seals, but because it wasn't the color white (since the Final Fantasy version what white) I couldn't trade it in. Despite the fact it was still an Xbox 360 Elite. It was just the wrong color.
I politely asked if there was anything we could do. Any sort of trade. She said "nope" and shook her head. Feeling a little miffed I asked if I apologized for being a bother and asked if I could speak to the supervisor. She curtly informed me that she was the supervisor. Her tone agitated me but I was aware I was on the verge of being one of "those" customers, but I asked to speak to a manager nonetheless. I wanted to get something for this console because I really wanted to spend my money at Best Buy and not have to go elsewhere. So she goes to the manager and explains everything to him. He comes out and asks how he could help. I explain that I really wanted to trade in the system towards an Xbox One like it was advertised in the ad online. This is where I completely lose it in my head.
He looks me in the eye and asks if I would like to recycle it.
Really? Out of all of the possible things you could tell me, you offer to take my item and destroy it for me? I was so surprised, I bet my jaw dropped. I don't really remember because of the rage I was thrown into. No, I didn't yell at him or get too bent out of shape. I politely (as much as I could) say no thanks and ask for my console back. Astonished, I remarked that if this is the way they treat customers then I should return the Galaxy phones my wife and I just got four days prior. I don't know if it was his Commonwealth accent or what, but that way he said "You certainly have that choice" only seemed to enrage me further. I left and of course the girl gives me a sickly-sweet "have a nice day" which only made me more disgusted.
I really wanted that system and I will buy it next, but certainly not from Best Buy. We are even thinking about returning the phones we bought and going to Verizon direct (I already set some of that up), and we may close out our Best Buy Credit Cards. We were even planning on buying a laptop later this month because the Geek Squad protection ran out on our last one and its about to break. I won't be doing that again, I can assure you. I'm so upset that mere words cannot describe them. All I wanted was something for my old console so it wouldn't have to collect dust and all I received from their management staff was insults. Good job. Hope it works out for you. I doubt my words mean anything to you, but maybe some one will hear them and take heed. I hope so, at least, because I don't want anyone to go through what I had to today.
Solved!
Go to Solution.

Hello guiltl3ss,
There is never a circumstance where it is appropriate for our associates and managers to be anything but respectful of you and our other customers. I apologize for your having to cope with such unprofessional behavior.
I was glad to read that your concerns have been taken care of, however. Please know that I'm grateful that you took the time to share your experience. If I can be of further help, please let me know.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

More Aperture/iPad syncing issues

Each time I create a new project or album in Aperture, I have trouble getting the images to the iPad when I sync. I sometimes need to sync several times until the images are recognized and imported to iPad. I do have the albums designated manually, rather than all, which means I have to sync and then sync again after I check the checkbox for the new album. I understand that, but sometimes I have to go back into Aperture to make sure the previews are updated. If I choose to update the previews for a project, Aperture will usually tell me that they're already up to date, but often they will not show up on the iPad, even after I check the appropriate box for the album in iTunes. Sometimes I get good results if I delete the previews and regenerate them in Aperture.
The second problem is the sort order. Even if I have "sort by filename" selected in Aperture, they do not show up in this order on the iPad--despite what the support article says about this. They appear to only show up in Date order. I've tried repeatedly resetting the sort order, but it does not change on the iPad. Sometimes I have to delete the album from the iPad, (uncheck the album in iTunes and sync again), then recheck it and sync yet another time. This does not always work, however.
It is very frustrating. The interface between Aperture and the iPad is very wonky. I often have to sync repeatedly, just to get the photos on the iPad and even then they're usually in the wrong order.
Aperture appears to have two types of previews: "previews" and "sharing previews," but "sharing previews" don't seem to appear in the documentation. I've noticed that, even when Aperture says the previews are up to date, when I exit the program, it will sometimes (but, maddeningly, not always), give the message, "updating sharing previews" before quitting. I cannot figure out how to force this, however. Sometimes opening and closing Aperture several times will cause it to do this, but I can't be sure.
iTunes seems to have its own process in which it "optimizes" images for importing to the iPad. Like Aperture's mysterious "sharing previews," "optimizing" does not show up in the iTunes documentation or help files.
This process either needs to be improved, or at least documented so users can understand how to avoid these problems.

1. Some people have reported slow syncing with anything but the iPad's own USB cable (e.g. using a US cable from an iPhone/iPod). Try different cables
2. More work - disable iTunes syncing completely, then re-enable a bit at a time, e.g. one movie at a time, one playlist at a time, one photo album at a time. There are periodic reports of syncing issues caused by a bit of media that's been corrupted, and this (tedious) approach allows you to identify where the problem might be.
3. If that fails, do a clean restore back to factory settings, then progressively re-enable syncing as above.
Hope this helps

Trade in issues (5th time trying to get a response)

Is anyone going to call me about the $180 I am being shorted via my trade in?5 different communications have gone unanswered.It is extremely apparent that I am not the only person being ripped off.Even though Verizon uses a third party,they should still stand behind their name. I have proof of a working phone, and now am being told it doesn't work. Something isn't adding up. Send me back my phone if you won't pay up

This is a peer-to-peer forum, not Customer Service. So we can't do anything about your trade-in. Verizon reps occasionally pop into threads and respond, but they seem to only respond to posts marked as a question, and yours isn't.
And I hate to continue to be the bearer of not-so-good news, but there's quite a few threads/posts on this forum with the same issue as yours.

Foreign Trade Data Issue

Hi All,
    I have a problem while creating billing document.
System is showing that"Foreign trade data is incomplete".Because customer belongs to foreign country.I am maintaining country in customer master data:General tab page.
Is it required to map foreign trade if the customer belongs to country other than India?
If we give country other than India than during creation billing document: in foreign trade/customs:organization tab page: number of foreign trade data and FT basis doc. cat. is coming automatically. But if I maintain IN in customer master record it is not coming.
So my question is how to solve this so that if I maintain country other than IN in customer master record than I can able to create billing document and release it to accounting..
Points will be awarded for a helpful answer.
Thank and regards.
Ashis Patnaik
Mobile:+91-9849130601

Hi,
Listed below are the areas of Customizing you need to check to ensure you have fully maintained the foreign trade master data, check objects, and proposal objects.
Because the systems defaults depend on settings in Customizing, the more fully you maintain this data, the more complete the data in the purchasing and sales documents will be, and the more efficient the system will be to use.
You can access the Implementation Guide (IMG) to customize your area of interest via your project from the SAP standard menu by choosing Tools - AcceleratedSAP - Customizing - Edit Project.
In the IMG, make entries in the appropriate items in the checklist below to ensure that the Foreign Trade application component is prepared for use.
Check out the foll settings:
This checklist applies to configuring objects for both inward and outward processing.
       1.      Number range
Sales and Distribution - Foreign Trade/Customs - Define Number Ranges
       2.      Commodity codes and import code numbers
Sales and Distribution - Foreign Trade/Customs - Basic Data for Foreign Trade - Define Commodity Codes/Import Code Numbers by Country
       3.      Procedure
¡        Definition
Sales and Distribution - Foreign Trade/Customs - Basic Data for Foreign Trade - Define Procedures and Default Value - Define Procedure
¡        Sales and Distribution (SD) default value
Sales and Distribution - Foreign Trade/Customs - Basic Data for Foreign Trade - Define Procedures and Default Value - Define Procedure Default
¡        Materials Management (MM) default value
You maintain this value in the purchasing info record on the Purch. org. data 1 (Purchasing organization data1) screen.
       4.      Business transaction type
¡        Definition
Sales and Distribution - Foreign Trade/Customs - Basic Data for Foreign Trade - Define Business Transaction Types and Default Value - Define Business Types
¡        SD default value
Sales and Distribution - Foreign Trade/Customs - Basic Data for Foreign Trade - Define Procedures and Default Value - Define Default Business Type (SD)
¡        MM default value
Sales and Distribution - Foreign trade - Basic data for foreign trade - Define business transaction types and default value - Define default business transaction type (MM) (Table T604)
       5.      Mode of transport
¡        Definition
Sales and Distribution - Foreign Trade/Customs - Transportation Ddata - Define Modes of Transport
¡        MM default value
Maintained in the vendor master on the Purchasing data screen
       6.      Customs offices
¡        Definition
Sales and Distribution - Foreign trade - Transportation Data - Define Customs Offices
¡        MM default value
Maintained in the vendor master on the Purchasing data screen.
       7.      Control of import data screens
Sales and Distribution - Foreign Trade/Customs - Control Foreign Trade Data in MM and SD Documents - Import Screens in Purchasing Document
       8.      Countries
General Settings - Set Countries - Define Countries
       9.      Currencies
General Settings - Currencies - Enter Exchange Rates
for master rec., refer the foll. site.
http://help.sap.com/erp2005_ehp_03/helpdata/EN/93/74440d546011d1a7020000e829fd11/frameset.htm
Hope it would help.
Regards,
Siddharth.

Forein trade data issue

Hi All,
I have the following scenaro:
My client is a EOU(Export Oriented Unit)
Its only plant is in India.
All customers are export customers.
e.g. US.
So we are maintaining country US in customer master data:General Data Tab Page.
But after creating billing document when i am going to save it :
1) The billing document is saved.
2) But It is telling foreign trade data is incomplete.So I cant able to release it to accounting.
Here there is no foreign data configuraion(for my client).
So I will be solve this problem.
Its very very urgent.
Points will be awarded for helpful answers.
Regards
Ashis Patnaik
9849130601

Hi Patnaik,
I think you have done the proper settings but a glance.
Please give me some more information to resolve this with error message.
Upto sales order:
1. Did you maintained foreign trade data tabs in material with Comm./imp. code no.
     Export/import group, PRODCOM no, Country of origin,Region of origin,data for         legal control?
2. Did you maintained foreign trade data in the material master?
3. Have you done proper route determination?That should    appear in the sales order.
If you have not maintained the data pls maintain in those tabs and that should be properly configured.
In delivery document:
Header: pls verify whether these details are populating or not. If all the data is filled properly then traffic light comes as green in foreign trade/ customs tab
1. Handling: Mode Of Trnsprt-Border
                     Domest Mode Of Transp.
2. Geograpy:   Office of exit
                       Export customs off.
                        OfficeOfDestination
3. Organisation: Number of foreign trade data
                           Delivering country
                           FT basis doc. cat.
                          Reference document number
Item Level:
1. Comm./imp. code no in legal categorisation
2. origin/destination/business tab: Ctry of origin, Region of origin, Dispatch ctry, Export procedure, BusTransactType,
3. organization: Number of foreign trade data, Item,Delivering country, FT basis doc.cat.along with green traffic signal.
If this is useful pls reward some points.
Thanks&Regards,
satheesh

Exporting more than 200 pics issue

Im having an issue exporting more than 200 pics in aperture. If I try to do any more than 200 pictures at one time the export pop-up menu does not appear
Any know why?
Thanks!

That is often a symptom of inadequate RAM. Try upgrading to 8 GB RAM if you have not done so. Beyond that we need lots of very specific hardware and workflow info to help you to troubleshoot your individual setup.
HTH
-Allen Wicks

Windows xp trade in issues

I brought in a laptop with a working battery, no screen crack, and a valid serial number. According to multiple replies on these forums, this laptop should qualify for the trade in program. However, I was denied the trade in because the screen was partially dim. I explained that this laptop should still qualify according to the best buy customer service representative replies on this forum, to which I was still denied. This inconsistency is frustrating, as I would like to support best buy and this program. Any help to correct this issue would be appreciated.
My local best buy store is in fargo, ND. Thank you for your assistance.

Hi Tradeinhelp,
I greatly appreciate you wanting to support the Windows XP upgrade program, as it revolves around recycling. Recycling is an extremely important part of a sustainable future, so I commend you for being on board! This program is meant to allow our customers to trade-in their older XP laptops for a discount towards newer technology, as well as shed a positive light on getting rid of your old technology. I apologize that your recent experience in the Fargo store resulted in frustration.
Generally in this scenario, we would reach out to store leadership and gain further understanding around why your trade-in would have been denied, which can take some time depending on how busy the store is. However, today is the last day of the promotion. With that said, I would highly suggest going back to the Fargo location and asking to speak with a manager. From what it sounds, your computer may be eligible for the promotion as a dim screen isn’t listed as a reason for ineligibility.
Thank you for sharing your concerns with us on the forums, and I hope the store leadership team at the Fargo location is able to take another look at this before the promotion ends!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Alarm no more working - NO DST issue

Hello!
i had my alarms set up for some months now.
yesterday i changed my daily alarm (monday to friday) for a few minutes.
since then the alarm does no longer work, wether i set it one hour earlier nor later.
is there another possibility to disable the alarms?
i cant think of anything i did what may cause this problem

Hi ,
thank you, but I tried all points / links since yesterday several times , i can deinstall 5 from 6 apple softwares, i can not deinstall Apple Software Update due an issue with an MSN Software package and i have to contact the owner of the software. Is that maybe the problem ? Also, if i try connect to the itunes store there comes always the error message 42408.
I dont know what I should do...i having no more ideas, nothing is working: no connection to the itunes store, no connection to the ipod, the ipod could not read on itunes, still on the ipod display the cable with the connection sign to itunes.
I think I have to bring the ipod tomorrow to the genius bar and ask them to restore my ipod touch.
Its an nightmare.....
Stephanie

This may be more of an OS issue than a Curve issue but here goes. How do you remove the installed apps list on my 8530's AppWorld?

I have never purchased any apps yet but I have tried quite a few and now I'm stuck with this list of more than 20 apps listed in the Uninstalled section of my 8530's Blackberry App World.
As they are ALL free apps that I tried and DON'T installed on my phone for one reason or another, I would like to remove any existence of these apps from my phone and/or my App World Account.
Any suggestions would be welcome.
Regards
Evil Dave of Canada
What Part of 'Evil' do you not understand?

Hello,
What you ask cannot be done. The AppWorld servers forever remember every app you download to your BB, free or not. Consider the alternative...if those were paid apps and RIM did not retain the purchase record, then when you want the app back later, you'd have to pay again...not a good situation I'd think.
And, before you say it...I agree...I think that they should be able to differentiate between free and fee-based apps. But, they don't. That's just the way it works.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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More XP/SATA install issues: What am I doing wrong?

Dear all,
Before I begin, I want to say that I've read and re-read the RAID setup FAQ several times. Please don't tell me simply to read the FAQ.
This is my setup:
K8N Neo Plat
A64 3200 1MB L2 CG Rev.
512MB PC4000 Ballistix
R9800 Pro
2 x 80GB SATA Seagate Barracuda
530W Fortron PSU
This is my second K8N Neo Plat. I had the following same issue with the first one. The above setup is all I have connected when I try to install XP Pro SP1.
I first went into BIOS, enabled all appropriate SATA/RAID options (using ports 3/4), exited, setup my RAID O, exited, and went back and set HD Priority to the RAID in BIOS.
That said, I loaded from XP CD, did F6, loaded everything off the floppy, but at the end of the load screen, instead of "Starting Windows", I get:
"Setup either detected multiple disks in your machine that are indistinguishable or detected raw disks. Setup has corrected the problem but a reboot is required.
"Setup cannot continue, press any key to restart"
So, I figure okay, it could be a fluke, so I go back through and load XP again, and this time I get past the blue load screen and am able to setup partition, format, and copy files.
Upon Reboot, I hit F11 to make sure my RAID will boot. When it does, however, I get this error instead of the normal XP Setup:
"Windows could not load because of a computer disk hardware configuration problem. Could not read from selected boot disk. Check boot path and disk hardware."
This is where system hangs. Why is this all happening? I have followed the FAQ word for word, but the stupid thing just will not load from my RAID.
Frustrated. Please help
Odie

Hi Odie 812,
I'm no expert on this either, but I have gotten mine working, and there a number of steps I would consider relevant. It sounds like you've done the first 4 steps perfectly, and so this may be "teaching my grandmother to suck eggs". You should probably just jump straight to the drivers issue in (5).
However, I'm going to spell out all the steps for clarity for other users. I would re-check all stages up to 5 anyway, just to be sure.
1) Check and double check that the settings in BIOS are correct. That is, you need to set your RAID and SATA array up under "Integrated Peripherals" in at least 3 places:
a) Under "onboard device" the relevant SATA interfaces need to be enabled (either or both SATA 1/2 or SATA 3/4).
b) Under RAID Config, you need to set RAID as "enabled"
c) Under RAID Config, you then need to specifically enable the 2 or more SATA interfaces you are going to use for your array.
2) Make sure that after you have restarted that neither of the 2 drives now appear in the initial "detecting devices" screen. After this has passes, the NVIDIA RAID config setup should appear instead, allowing you to press F10 and enter setup.
3) set up the array, and make sure it is recognised as "good".
4) Go back into BIOS and ensure the array is recognised and is the first item in the boot list.
[This appears to be exactly what you did to date. If so, all well and good.]
5) Set up Windows using the appropriate drivers.
Here's where the problem is likely to lie. I never got a floppy disk with the Mobo and tried to install first using the drivers that came on my CD. These did NOT work, and Windows just saw 2 unpartitioned HDDs, which it did not want to install to (similar to your comment below).
So, what drivers should you use? Well, I extracted the IDE drivers from the 4.24 NVidia drivers package (you can extract directly using Winzip) and ensure that all the drivers in the IDE/WinXP directory are copied to a floppy (or CD) for booting at F6 in Windows setup.
However, I have recently found out that the IDE drivers in the MSI 5.03 package appear to be later ones than in the NVidia package. Som my current inclination would be to use these.
I hope this helps,
David

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