Most Terrible Shopping Experience in Store #558

On 8/2/2014 my husband and I went to the Best Buy AVENTURA FL (Store 558) to purchase Ipad Air because we saw the flyer that it was in promotion from 8/2 to 8/4. I also planned to buy a charger for my cell phone.
I asked a female employee to get two black 16G Ipad Airs out of cabinet for us, one for me and the other for husband. When she was checking out the first ipad, I gave her a "10% off one single item coupon" from USPS moving package. She scanned the coupon and it worked. Before I swiped my credit card, she said she want to talk with her manager to see if he accept this coupon or not. When the store manager came up to the counter, he asked me where did I get the coupon. I told him that I got it from USPS when I changed my address online. My husband also got one because he moved out with me. After he verified the coupon, the manager told me that the Ipad Air was on sale and could not be combined with any coupon. He said since the female employee already scanned my coupon, he will accept that coupon. But for the second ipad for my husband, he would not accept any coupon. My husband agreed and said he don't want to buy his ipad air as long as I can get one.
To our supprise, the female employee void out my transaction and put both two ipad airs back into the cabinet. Therefore, I told her that I still want my ipad and asked her to continue my transaction. The female employee did not answer me. Instead, she gossiped with other employees and then went to find the manager. I could not hear what she told the other employee, but after she said something to the manager, the manager came to me saying "I'm not going to sell anything to you. You must leave the store". I was shocked at his reponse, I immediately asked "Why not?" He responded "The reason is I do not allow coupon on sale items". I argued back trying to get a valid reason becasue I could not accept his response as a valid reason to be denied shopping " Didn't you allow the coupon for one ipad just now? Also, even you don't allow coupon, you have no right to let us leave the store." He repeatedly said "I have the right to let you leave and you must obey".
At that point I knew it was useless to continue arguing with him, so I asked the manger for his name card. His name is Shakir (removed per forum guidelines). I told him I would file a claim for this unfair and unreasonable treatment. I tried to get the name of the female employee also, but Shakir refused to give me more information and pushed me out the store. He even told the guard to "make sure they could not be able to get back into this store".
Never in my life have I been turned away from a store, denied from buying something. Expecially I am preganent, and I felt my baby kicking me inside when I was pushed out the store. I felt a lot insulted and could not help to cry after back to my car. I had no idea why Best Buy give manager such right to treat customers in this way. Maybe it is becasue my husband and I are Asian, minor in US.
I believe not every Best Buy employee were trained to be work in this way. But for Aventura Best Buy store, most reviewers in google and yelp only give this store one star and claimed this store as the worst Best Buy store they ever been to. I do not want more people to get unfair treatment in the fure, so I make a decision to file a formal complaint to Shakir and that unnamed female employee. Hope someone can tell me how to file a claim and help me get a better explenation and apology. Thanks.

Hello CCLiu,
Visiting your local Best Buy store to purchase an exciting new product like an iPad Air should be fun and exciting, not a cause for conflict and unhappiness. There is never a time when it is appropriate for our store managers or staff to be anything but respectful of you and our other customers. I very much regret that you had to cope with such unprofessional behavior.
I'm at a loss to explain why your transaction was handled the way it was, but I would like to work with you and the store leadership toward a mutually satisfactory resolution if at all possible. To that end, if you would send me a private message that includes your full name and preferred contact telephone number, I will do my best on your behalf.
Please know that I'm grateful that you brought your experience to my attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Terrible shopping experience about my Ideapad Ultrabook U410

I write to complain about the poor product and bad service of Lenovo. I purchased my laptop on the lenovo.com in September, 23th, 2012. The order # is [Moderator Note: Edited to protect privacy.]. I strongly dissatisfied with the product and service of Lenovo for the following reasons.
First of all, the laptop I purchased from Lenovo is in bad quality. It has two hardware problems since I had it.
The first one happened within one month since I owned it. I found the laptop was very hot when it worked. I thought it would be the problem of the fan. I called the technical service center for help and request a return or replacement. They told me it was a minor problem that may not be caused by the fan and I did not need to return it. They did something online for me and told me the problem was solved. At the same time, they persuaded me to update my warranty. I bought it and I thought I can use the laptop without any other problem since then. But in the following weeks, I found that the computer still heated when it worked. I gave them a second call and they realized it should be something wrong with the fan. I request a replacement or return and they said if it was caused by hardware problem they can make a return or replacement for me. I thought I can replace it so I cancel the updated warranty I previously bought because I think it may not shift to the new computer. For this problem, I waited for about one week for someone came to fix it. The man who fixed it told me he could just fix problems but not make determination for replacing a laptop for me. I am urgent to use a computer so I accepted him to fix it for me.
The second problem comes out Last Friday (Mar. 15, 2013). I could not enter the windows system even though I did not do anything on my laptop before then. I called the service center again and she asked me to use the one key recovery. We found that it did not work even though I choose the one key recovery. I requested again to replace it or return it. But the staff rejected and asked me to talk with her supervisor. I talked with a supervisor and he told me the senior supervisor will call me within 3 days. I waited for the call for four days so far and no call from Lenovo. I wrote email to saleservice of Lenovo to complain the problems and they told me their supervisor would call me within 24 hours. I did not receive the call either. I have been waiting for their solution for about one week and the problem is still there. I am urgent to use my computer because my study materials which I need to prepare for two important examinations coming soon are in the computer. In addition, I could not access my online courses without a computer.
The second reason is that the service of Lenovo is terribly bad! First, I have wasted lots of time on dealing the poor computer. For the first problem, I called the support center at least five times and spent about 30-60 minutes for a call. What I got is not solution but persuading me to update the warranty. For the second problems, I have wasted four days to wait for support but I still do not know who can help me and where I can ask for help. The supervisor told me I have to wait for three days until they get a solution. But they did not call me. I wrote email to them and they told me they will call me within 24 hours. They did not either. When I called the technical support center, they told me they just provide technical support. When I called the sale service, they told me I should contact the technical support center if anything wrong with the computer. No one took the responsibility of the bad quality or the terrible service. As a customer, I have to pay for the poor product and bad service, and even lots of time on it. I have wasted about one month totally on the problems of the computer even though I have had it only for six month. Terrible experience! No one actually cares about my problem.

Hello icelovecool,
I am sorry to hear about your problems with the U410. It must be extremely frustrating. I am a volunteer here and do not work for Lenovo, but I will see if I can find someone to help you.
ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro
If you find a post helpful and it answers your question, please click the "Accept As Solution" button.
Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.
Microsoft MVP - Consumer Security
SpywareHammer

Awful shopping experience and potential massive system flaw on Preorder Consoles

Hello, I wanted to take the time to write a lengthy post as it seems BB Corporate is active here and tends to take the feedback given here seriously to document my terrible shopping experience recently at BB store #293 in Rockville, MD.
To give some background about myself, I am an ITPro that has very fond memories of buying some of my favorite tech toys through the years from BB when I first started getting paychecks in High School and I'm now in my mid-30s with considerably more spending power. Even with the rise of online competitors like Amazon and Newegg, I still had a soft spot for BB and their big box presentation while local competitors like CompUSA and CC fell by the wayside. I was happy to see BB make a comeback in recent years and their RewardsZone (MyBB) rewards system has been a mostly trouble-free experience since its inception.
Over the last few years, I tended to make a lot of my big ticket purchases at BB due to the flexibility of their no interest financing, or the option to get 5-10% rewards on purchases paid in full, enough to qualify me for various levels of Elite membership ($2500-3000 spent per year). I was on track again for similar spending this year with the purchase of a Surface Pro 3 for my girlfriend, which I paid in full to receive the 10% in rewards for ~$90 in Reward Certs.
We decided to check out the new consoles as well, and she favored the white edition PS4 so we went ahead and pre-ordered the white PS4 Destiny bundle on Aug. 29 2014 on a whim. I took the option to pay it in full to get the benefit of the 10% rewards and was assured by the sales rep Jesse that the 10% rewards wouldn't be a problem when I picked the console up after the promotion ended, because I had already paid in full.
So we came back on Destiny launch day, 9/9 and it was perfect, great in-store experience that you simply cannot get buying online. Walked in, Jesse was there again and had the console under the counter and even the local Sony rep was there, talking up the game and console. Best part was they started throwing SWAG on us, PS4 lanyard, Destiny Bundle T-shirt and apparently there was even a free Gamers Club Unlocked membership I didn't even know about (I do a lot of research on my buys but again, this was bought on a whim) that was active, so I really felt great about my purchase with a fantastic in-store experience. We went ahead and picked up Last of Us Remastered too, since we loved it on PS3 and we got 20% off with our new Gamers Club membership!
But that's when things started to go downhill. Apparently there was a new employee working that day that Jesse was training, I am not sure if that was where things were missed, or what, but Jesse has provided me great service in the past so I don't really fault him here. We also wanted to apply the $95 in certs to the transaction that would have totaled around $463, so with the original prepaid amount of $450 minus the $95 in certs, we should have been owed ~$80 back to the card.. Instead, I was asked for my BB Credit Card again and it was swiped thinking that was to get the ~$80 back on the card, but apparently it charged the card again for the balance of $463 minus $95 in certs. I thought the transaction was a bit off, but figured they would just reverse the original $450 prepaid amount to charge the new transaction.
Fast forward a month, on 10/11, I checked my BB Credit Card statement to pay off the PS4 and was shocked to see an interest charge. In 3-4 years of having this card, I have never been charged interest once. It was a non-trivial amount of $13 and I traced it back to the 8/29 pre-order for $450 that I thought was reversed in-store. I was then even more shocked to see the 2nd $364 transaction on the card, so I had essentially PAID FOR TWO Playstation 4 consoles!
So I immediately gathered up all my documentation (CC statements, RZ print outs, pre-order and in-store pick up receipts) and headed back to Best Buy. It was a Saturday so things were busy, but the initial CS reps were responsive and tried to help with the situation. The problem is, no one knew how to fix it. Apparently, there is/was a *MASSIVE* glitch in BestBuy's point of sale system where you cannot apply both a preorder AND a RW Cert to a single transaction. The system applies/attaches the preorder to the transaction but does not reduce the balance by that amount, because it is overwritten by the Reward Zone cert transaction. It took at least 1 hour for 2 knowledgeable and extremely helpful tech managers (Alan and a woman I believe named Sheila) who almost immediately identified and acknowledged they had seen this problem before. They also said the sales reps should have known this.
The problem was they kept insisting they could not simply return/void out the in-store 9/9 transaction of ~$363 because it was over 1 month and closed. They also said they could not simply refund the $450 prepaid amount because the system was showing it was already applied to the in-store pickup transaction, even though the receipts, my CC statement all clearly show the in-store transaction was NOT reduced by the $450 prepaid amount.
Now here's where things get ugly, one manager, Nucleo, was called over and simply did not have any intent to help. One of the employees I would prefer not to name said they believed he just didn't know how to fix the problem and they would prefer to just go to their General Manager, Dave. Dave was busy on Saturday, I am sure, so it took him some time to come over, but he genuinely seemed interested in fixing the problem. Together with Sheila, they came up with the solution of voiding out the in-store transaction manually, and then scanning a return for a $15 accessory item to make me whole on the interest I was charged. They also said the prorated portion of the Reward Zone Certs of ~$87 would be refunded to my BB account within a few days.
I thought that would be the end of it....until I checked my BB account a few days later and was shocked to see I had a NEGATIVE balance in RZ points. Voiding the in-store transaction of $363 without refunding the $87 in RZ certs left me in a negative balance! Again, I made my way to the Rockville BB store with all documentation in hand and this time, I packed up the PS4, which I had seldom-used at this point because I simply did not feel the transaction was completed. I fully intended to just return the system and either wash my hands of this transaction, or return it and try to complete the transaction from scratch.
This time, unfortunately, the GM Dave was not on duty, it was only Nucleo. Sad to say, he actually provided better customer service when he tried to ignore the problem. This time, he tried to indicate it was MY FAULT that I allowed myself to be charged twice, asking "what I want to know is, if you paid for it why did you let us charge your card again?". I replied that it was a FLAW IN BB's SYSTEM and that I assumed HIS employees knew what they were doing because I simply do NOT PREORDER consoles on a weekly, monthly or even yearly cycle. At this point, both of our voices and tempers were escalated, it was one of my most unpleasant in-store experiences especially knowing I was being wronged and this person Nucleo had no intention of trying to fix the problem caused by BB's system. In all of this transaction, this dealing with Nucleo is the only reason I am writing this post now, I feel everyone else did their best to try and fix the problem, but this guy is just in the wrong business because his customer service skills are awful. Ultimately the visit ended with no resolution, the employees that had been helpful throughout (Alan, Amber, and one other tall younger man) insisted the certs of $87 would get credited back in a few days and the credits for the original $450 prepaid would also come but may take longer after they spoke with MyBB reps on the phone.
So I waited patiently for another 2-3 weeks and the points from both the prorated $87 rewards (original $95) and the estimated 2250 points ($45) from the 10% $450 prepaid amount had still not yet arrived. When they didn't, I took a different tack and contacted MyBB Elite. The rep was responsive and understanding, and it took a good 10 minutes for her to get her bearings while I explained the situation. I also provided all of my documentation and she was able to verify and document it in her notes. She immediately re-issued or pushed through the $87 in Reward Zone certs from the refunded in-store transaction while I was on the phone, and said the remainder $450 was also in process and should come through in 5-8 business days.
I had to call 2 more times, both times the reps insisted the $450 prepaid was still in process and approved, but it was most likely the same glitch that prevented the prepaid from being applied properly, it simply could not get points attached to it because it was counted as part of another transaction. The 3rd time I spoke with a supervisor/escalation rep and they said the transaction would be funded.
Finally, I called up again a few weeks ago and was at my wit's end because I still did not see a resolution. Somehow, this rep was able to push the amount through which was $45. It was unattached to the original transaction as just Customer Satisfaction. Throughout this experience, I do feel everyone was interested in trying to get this resolved for me except for Nucleo, who really tried to make me feel like this entire ordeal was MY FAULT. The BB rep on the phone apologized and said she hoped this had not impacted my willingness to shop at BB in the future, but I answered frankly, that it has impacted my willingness negatively, as there was numerous deals on various tech toys and gifts in the last few months that I simply did not feel good about making at BB due to this experience.
I wanted to post this so that you can use this feedback as it shows how quickly someone's opinion and preferences can change on a single bad shopping experience. And while I am not one who is going to take a faux-stand and say I will never shop at BB again, I will certainly look at more alternatives rather than going to BB for certain buying habits in the future. Oh, and someone should speak with Nucleo, he is absolutely in the wrong line of business.
Thanks for reading! I will be happy to provide any documentation or member # via PM for your verification if you are interested. Some of the dollar amounts are rough/estimated as this transaction is now so old it no longer appears on my recent 3 month history.
Regards,
Jerry

Dear Jerry,
Thank you for coming to us on the forums and sharing your recent tribulations around this purchase. I can fully empathize with your disappointment in the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Any frustration this lengthy experience may have caused you is completely understandable. For something that seems like it should be so simple from a customer standpoint like correcting rewards points, can sometimes not be so cut and dry on the other side of things.
I had the pleasure of being a manager in our stores for a couple years before I came to work at the corporate level. There were interactions that challenged my knowledge level and my patience in that time, but I was always working to educate the customer and leave them feeling heard and appreciated. This should be the goal of all of our managers to express through their words and actions with our customers. My apologies if you didn’t witness this in your exchanges with Nucleo. I can fully empathize with your disappointment with the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Using your email address you supplied here on the forums, I was able to verify your interactions with our phone support and that your points issue appears to have been corrected. This process should not have taken as much effort and follow up on your part as it did.
The information regarding the preorder points issue you described has been documented here for review by the appropriate business teams. Your feedback has also been passed along to the General Manager at the Rockville, MD (store 293) location to be used for coaching and training with his team. Please don’t hesitate to reach out to us with any other questions or concerns. I am genuinely sorry that this occurrence has damaged your inclination to come to Best Buy for your technology needs, and I hope you will continue to visit our stores in the future. Your loyalty is much appreciated.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

IPhone 4 and AT&T shopping experience

My iPhone 4 and AT&T shopping experience
Some of you will most likely think I am crazy but I was up on Monday night thinking about purchasing my new iPhone 4. Sometimes I get excited over the little things in life but I really enjoy my iPhone. I was scrolling all the news sites, reading all the articles about the new iPhone 4 and iOS 4. I ended up going to bed sometime around 2:00 a.m.
Tuesday started off with a text from my boss who is also a iPhone fan. He was telling me at 7:30 a.m. that he had completed his iPhone purchase and that the AT&T system was very slow. He also told me that he decided to have the phone shipped to his house. At this point I am mad because my boss ordered his iPhone before me. I knew I should have gone over the night before and disconnected his internet.
I started my iPhone purchasing adventure around 9:00 a.m. only to find out that AT&T was down. I tried the Apple website and was shot down. I am not sure the exact time but about 1 ½ hours later AT&T was up and running again. I was getting excited again. I logged in and selected my new iPhone and was proceeding to check out when I got an error message. AT&T website was telling me I couldn’t ship my new iPhone to a PO Box and that I needed to update my address before I could proceed with my order. After thing for a long time about what to do next. I decided that going down to the AT&T store was my best choice.
That drive as fast. The local AT&T store is not too far away. I walk in the door and was greeting by a young lady that put my name on the list. To my surprise I only waited about 10 minutes to see someone. I told the man that I was here to purchase two iPhone 4 today. One for me and one for a friend. I was surprising my friend with a new iPhone. The Man told me he would need to do the purchases separately. About 20 minutes later I walked out the door with two receipts for my two new iPhones. I was very excited. This was the first time I saved up the money and was able to pre-order my iPhone. I had planned for the last 4 months and I was going to be like all the other crazy people out there.
I called all my iPhone friends and asked them if they got there order in. I even encouraged a few to get the new iPhone explaining to them how awesome the new camera feature was. For me, I was buying the iPhone for the camera. It is amazing how may picture and videos I take now. All of them on my iPhone. The new camera will be awesome.
Fathers day was the day. This will be one of those fathers day I wont forget for a long time. I was at home, the kids were swimming and I was checking my email. I got 2 emails from AT&T. Both told me that my orders were canceled and I needed to contact AT&T for further assistance. At this point I almost fell out of my chair. After composing myself, I proceeded to call AT&T in hopes that I could get this issue resolved. I was on the phone for a very long time. The Lady I spoke to told me that there was nothing she could do. She told me my order was canceled because I used a DEBIT card to do my preorder. I was very frustrated at this point because no one told me I couldn’t use a DEBIT card. She called the store and and the store wasn’t very helpful. The store told her that everyone was told they required a Standard Credit Card for all preorders. You know, the ones that charge you interest and that you can never seem to pay off. Besides that fact that I don’t have any Credit cards, because I was a good by and got rid of them all 15 years ago. I used the only cards I have and own, my DEBIT card. I have a two checking accounts and I put my iPhone money in the second account so that the money would be there for the entire process. My phone call was over and I was told to take up the issue with the store manager. She told me there was nothing she could do for me. Very frustrated at this point. I asked to speak to a supervisor. A few minutes later I was transfer to a supervisor, I explained my issue and he told me there was nothing he could do.
At this point my fathers day was ruined and my iPhone 4 dreams were over. The only thing I could do was start the entire process over or call the store manager on Monday.
On Monday afternoon I called the local AT&T store (Turlock, CA). I asked to speak to the store manager (Mathew). I told him my story and he proceeded to look up my order. He again, reassured me that he was telling all his employees every ten minutes that they are not taking DEBIT cards. After explaining to him that his efforts seemed to have failed because I was able to purchase not one but two iPhones using my DEBIT card. I also explained to him that the failure in the process was his store. His store was the reason my order was canceled and I needed him to do something about it. The more I talked to him the more I felt he didn’t care about my issues. He was coming a crossed as very cold and had no solutions for me. The more I prodded him the less and less he cared. Finally, he told me he would make a few phone calls and would see what he could do for me. He told me he would call me back on Wednesday.
At this point, I think I will FRAME my two receipts and hang them on the wall so I can be reminded everyday how AT&T don’t care about its customers. I will also print my two cancelation letters and include them in the frame. It is sad how the large corporations don’t seem to care anymore about the individual. They only seems to are about the 600,000 iPhones that were sold that day.
At this point I am very sad and upset. It is amazing how I planned for the last Four months to purchase my phone on preorder day so that I could be like all the other crazy iPhone fans out there and get my new phone on the first day. I am starting to realized that there is not going to be an iPhone for me on Thursday.
Today is Wednesday and I am dreaming that the local AT&T (Turlock, CA) manager will give me a call with good news. I was hoping he would tell me that he was going to set a phone aside for me because of the horrible experience I have had so far. Most of the day has come and gone. So I picked up the phone about 2:00 pm and call the AT&T store, I asked to speak to Mathew. He proceeded to tell me that there was nothing he could do for me. Again, I was getting the feeling that he really didn’t care about my issues and concerns. I have hit a brick wall and my day was going down hill. I am surprised how my emotions were getting the best of me. I was surprised how not getting my iPhone would affect me. Come on, this is only a phone.
My day just got worse. My two friends just sent me a test message saying they just got there iPhones in the mail. Come on, it is only Wednesday and they already have them. Now they are sending me all sorts of messages about how cool the new iPhone is and how excellent the new camera works. Bah humbug, I didn’t respond to any of them. I was so completely upset at this point. Again, I was amazed as to how much this whole ordeal has upset me.
One last try, I called the AT&T customer service. The lady was very nice to me and told me that she would help me but I know it wasn’t going to end well. In the end on Wednesday afternoon, I was shot down again. I decided it was time to move on or find something else to do. So I went to the movies and watched “The Karate Kid”. After the movie was over, I went home and went to bed. I think I ended sleeping for 12 hours before I got up on Thursday for work. Sometime during my evening, I figured I would try to plan another order for a new iPhone. Even though I am ****** at AT&T, I still want an iPhone. To my amazement, they wont let me, they are experience technically difficulties.
Thursday morning. Today is the big iPhone launch. Normally every morning I turn the TV on and watch the news in the morning while I get ready for work. Today, no TV. I didn’t want to hear about all the new iPhone excitement. I am having a very bitter day.
I am having a very bitter day but I love Apple products. After getting to work, I took a few minutes to try and preorder my phone again. And again, AT&T was broken. When started this process on June 15. I had huge hopes and expectations to get my new iPhone on June 24. Today is the 24 and I will be very luck if I can get my new iPhone by July 15. I am not sure when or if I will bother to purchase a new iPhone. I am not sure if I even care anymore.
I am still ****** and will be ****** for a long time to come. AT&T has shown its true side again. I am only one person and AT&T has millions of customers. Sometime you need to remember the small people out there.

update...
I am not one to give up. So I called AT&T today. Now they are telling me they canceled my order because they were unable to fulfill my order. Basically, AT&T told me they sold out so they canceled my order so I can proceed to reorder again. It took them 4 days to realize this. I will be lucky if I get a new phone by Christmas. I am sure they will find a way to cancel my order again.
Again, I argued, how is this my fault. I placed my order at the store around 11 a.m. Pacific time. My friend ordered his phone online sometime after me. He got his but my order was canceled. AT&T tried to explain to me that they sold over 600,000 phones, almost 500 per minute during there peak. Again, I asked, how this was my fault.
I can understand over selling the phone. It is a great product. There is no reason to cancel my order. You adjust my order and tell me you will let me know when my phone will be in. I would have been mad that my phone was going to be late but I would have survived. At least I would be getting one.
At this point, I have no order and AT&T or Apple website will allow me to order one. I just want to get in the QUEUE for one.
Frustrated.

Unpleasant shopping experience for speakers

Hi, I have a very unpleasant shopping experience in your local store.
I bought a pair of speakers and found there are actually manufacture defects (I have the photos in hand)
and then I went to your store for exchange the speakers.
Unfortunately, I received three pairs with manufacture defects in different places,
and then I asked for exchange for the fourth pair, I don't know if I reach the exchange limit or not.
Your staffs didn't inform me at all.
Then one the the staff in the store helped me ordered a new exchange pair,
I also promised this is the last pair and I will keep it, no matter the quality of the speakers.
But soon after I left the store, I received an email said the store pick-up is not availible. What?
I was just told that I can have a new replacement but you suddenly noticed me I can not have a new order
by email, not face to face. Why didn't you tell me when I am in the store?
Then I emailed your customer service but nobody replied for two days!
Today I went to your store directly, after a long time the store manager went to tell me, he didn't allow anymore exchange. The words are really unacceptable. Why didn't they tell me this before? They don't even discuss with me how to do and and they directly refund me, I didn't want to get any refund, I want to keep the speakers!
I don't want refund so my only choice is to pick up an open box speakers home
because I want the speakers.
After I took the speakers home, I found a label from you on the box which states "OPEN BOX, 594.99, Commet: a scratch on it". It is funny and unacceptable, really uncomfortable, I PAID 629.99+tax for the speakers and finally I took back a pair of speakers with labelled value 594.99+tax. Is it not very strange? The manager had never mentioned an option to reduce the price of the speakers. What's wrong? I took back a defective speakers by paying higher price?
If you are not allowed to make anymore replacement, you should at least match the price you labelled for a defective item. I can keep the speakers but you don't think you need to refund the price difference?
Thakn you

Hi there dinonib,
Finding issues with a set of speakers one after another would be utterly frustrating! I’m sorry to hear that’s been your experience and that after multiple exchanges you may have been provided an open box unit that you paid regular price for.
Generally, open box units should be clearly labeled for any cosmetic issues or missing accessories, and then priced accordingly. It is odd that you wouldn’t have been provided a refund for the price difference if you were ultimately provided an open box unit that was priced lower than the regular units.
Using the information you registered with the forum, I was able to locate your multiple exchanges. Sadly, I was unable to locate the transaction in which you would have been provided the open box unit as our open box items should be indicated by an open box ID, also known as a license plate number. This would be listed as the “LP #” on a receipt.
With that said, I am sending you a private message to gather further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Reservation not getting created from shopping cart for stores order.

Hi experts,
Reservation not getting created from shopping cart for stores order,process used is some custom BADI.Extended classic scenario is the procrss .
Please help me
Thanks in advance.

Hello,
please check below wiki:
Determination of the follow-on document type
Regards.
Laurent.

Best video and audio converter that contains most format at mac app store

Dear All;
What is the best video and audio converter that contains most format at mac app store?Can you suggest any on Mac App Store?
Regards;

I use Wondreshare's dvd ripper. I travel for a living, so the $60 or $70 I spent to rip my entire dvd collection onto an external hard drive that I can take anywhere I go. Their software isn't available in the App Store to my knowledge but I have had it for a couple years now without any trouble.

Terrible Customer Experience at both the store & call center!

I’ve just had the worst customer service experience at Version Wireless. Absolutely TERRIBLE!
I upgraded my plan to the unlimited shared plan to avoid wireless overage charges. I attempted this through the Verizon application but I had concerns because it kept timing out. I tried to call into the call center but after waiting on hold for 30 minutes I hung up and gave the app another try. When I logged back on it looked like the change was made but I kept getting overage messages. I figured this was an old message from before and would go into my local Verizon store when I got back into town to verify.
A week later I got back into town and went to my local Verizon store for help (10/22/12). I had a terrible experience. I was greeted at the door and my name was taken down. I sat there and waited, and waited… I finally approach a Verizon employee to ask if they could just help me real quick. I was quickly dismissed, he said he could not help. So I waited even longer… Finally, the door greeter came up to me again and asked if I’ve been helped. I said no of course… He said it looks like he forgot to add my name to the list.
Finally, after an hour of waiting, I was seen. The Verizon person who assisted me confirmed my plan did change but noticed I was billed overage. She said I'd have to call into the call center to discuss my plan further and why I was charged overage (frustrated)!
So, I called the call center again, got passed around… Finally got a rep who said this was all my fault. She said “I” asked to plan to start NEXT MONTH, not this month which was totally false. I explained to her the situation with the application timing out but she said it’s still my fault. I asked to speak to her manager… I get her manager on the phone (Teresa) and she empathized with my situation and apologized for the error but said since the bill cycle just closed she could only offer a 40% discount. This is just crazy… How does a company know they’re wrong only offer a 40% discount on the overage for their mistake?
Long story short, I did not take the 40% as that is just a slap in the face. I’m in the process of escalating this to their executive level to see if they can listen to my story.
Terrible! Verizon may have the most 4G LTE Coverage but the WORST customer service by far! “Customer is always wrong!”

First of all, I assume you mean unlimited minutes and texting since Verizon does not offer unlimited data anymore.
How is Verizon wrong or "know" they are wrong. YOU did not "speak" with anyone from Verizon who told you the change had in fact taken place. YOU, instead, looked online and it "appeared" the change had been made even though you were still receiving overage messages. YOU assumed it must be an old message. At this point YOU still had not gotten confirmation that your new plan was in effect, although YOU continued on as if it had.
And YOU think that "Verizon" is wrong. It seems that YOU were the one who was wrong. I would take the 40% if you can still get it.
It seems that they are offering you a discount even when they don't really need to. How is THAT bad customer service?

Most Wonderfully Terrible Ordering Experience

I'm so glad I tried to come back to Verizon and pre order the iPhone 6 tonight.
After trying to complete an online order twice that errored out at the very end of the process I called customer service hoping to get some help. After waiting a few minutes I was assured that the online chat help would be better suited to help out with my problem. So I waited a couple more minutes to get some help for a rep and she asked me to try the order one more time. I completed the process from start again and got the same error. She asked me to clear my cookies and everything should be all set. After completing the order for the 4th time, surprise, same error. The next solution was to try another browser. I'm not going to humor you with completing an online order on Internet Explorer or Firefox. If it doesn't work on Chrome, the most popular consumer browser by far, I'm not going to bother placing an order that takes 5 minutes to complete for a 5th time. I called customer service the first time hoping that someone could just help me complete the order just to be pushed off to the online chat because they would be better suited to complete my order.
Thanks for nothing. This is one of many reasons I left verizon in the first place.

A simple call to sales would have gotten the order placed.
Oh Firefox is not the difficult to use. And Google Chrome is by no means the number one browser on the market.
I don't like the Windows Browser but use Firefox and Chrome.
You could try using Safari or even Opera Browsers. If one browser decides not to function properly.
Good Luck

Most Pathetic Service Experience - Sony

Dear Sir,Greetings for the Day !!!! I wish to highlight few point regarding the poor service standards of Sony India that I have experienced in past few days after purchasing a Sony Z1 handset – refer to the attached bill. The facts are as mentioned below: I bought a Sony Z1 handset from Reliance Store on 23rd June 2015, the set was brand new and working well.Just after one week I started facing the problem of voice getting echoed whenever I speak to anyone.I raised the issue on your Facebook page and a solution was offered to me online. I tried the solution still the problem was persisting.I visited your authorized Service Centre “ SAI Service Centre” at Faridabad – one of the most pathetic and horrible service experience I had in my life till date.Refer to the job sheet to witness the quality of your service center and its employees – How come my mobile which is purchased in June 2015 can be out of warranty????My handset which was brand new with zero scratches – how come they have written scratched. Later when I insisted I will not sign this job sheet then they have manually written – phone is in good condition – refer to the attached job sheet.When I asked how many days it will take to repair – they told me that they can’t comment on the same. It can take days or even months. No estimated date has been mentioned on the Job sheet as well.No stand by handset was provided despite of the fact I requested for the same.Till date no stand by handset has been given.Even today when I have called up the service center to find out by when I can expect my mobile back – they still have no confirmation.Apart from the technical facts mentioned above it goes without saying the staff is ill-mannered – don’t know how to speak to a customer. Do not know their own processes and threatening to the customer. Your webpage says – “Everything we do, is to move you emotionally” - Is this the way to move a customer emotionally. I work for Reliance Retail and we sell your products from our stores – this transaction has really put me in dilemma can I really trust a brand like SONY????? I expect a reply on this mail with resolution of my complaint to my satisfaction. I hope I will hear from you………………………………………….. Thanks & Regards,Bhupendra Rana

I'm sorry to hear that but this is a user based forum, you have to contact your local Xperia Care http://support.sonymobile.com/global-en/contactUs/

Terrible Transfer Experience - 10+ hours with bad customer service

I've been a Verizon Fios customer for 3 years. For the most part service has been good, though there were a few instances where I've lost internet and cable for no apparent reason for a few days here and there. However, my experience with Verizon Fios over the past few days has been a nightmare. I called Verizon a few weeks ago to tell them that I was moving from an apartment on the 5th floor of my building to an apartment on the 7th floor in the same building. Additonally, I wanted to sign a 2-year contract for phone, tv, and internet. This process went smoothily and my service to my old apartment was to be cut off on 8/10/2012 while the same day my new apartment went get the Triple-play deal on the same day (8/10/2012).
The day finally arrives and Verizon goes 1 for 2 by shutting off my old apartment service (at 6am no less) while not activating my new service. I was told that a servicemen was to be sent between 1pm-5pm. At 4:00pm I call Tech support to check on the status of my order, and they tell me that there are "engineering problems" in my building and there are not enough "ports" for my service, but that a technician is on his way; he's just running late. 6:30pm rolls in and still no contact from a technician or anyone. I call again, 45 minute wait, talk to another support person who tells me the techician is still coming; just running late. It's now 10pm and I call Tech support again. I get tossed around from department to department (Tech Support, Sales, Fiber-Optic installation) and finally I'm told that the "engineering problem" will be resolved in the morning 8/12/2012.
The next morning, 8/12/2012, 11am, no contact at all so I call Tech Support again, 35 minute wait. They now tell me that no technician will be coming out because there's a "serious engineering problem" and they try to schedule me for 8/16/2012. I say that's unacceptable, and that I need a technician out that day (8/12/2012). My customer support puts me on hold for 20 minutes, comes back on the phone, only to hang up on me. I stop trying to call Tech support, and head out of my building around 4pm and right in front of my building is a Fios technician. He says that he's there for another apartment! I ask him about the "serious engineering problems" they're having in my building. He has no idea what I'm talking about and when asked if he'd take a look at our apartments connection, he declines. So at this point, I know I've previously been lied to about my techinical issues and that they couldn't send out a technician until 8/16/2012.
Extremely frustrated, I call customer service tech support again, 45 minute wait, and I talk to Michele who tells me that my order is still pending (yea I figured that) but that it's in the system as only phone and TV, no internet! So it just keeps getting better! She fixes the order to reflect tv, phone, internet and and then connects me to Fios "elite" customer service, to reschedule my technician appointment, and to talk about compensation (first mention of this). I talk to Carolyn{edited for privacy} (SP?) at Elite customer service and she says she is talking to dispatch to get a technician out that day 8/12/2012. I get put on hold for 40 minutes and then Carolyn comes back on the phone to say that she'll give me a call back when a technician has been dispatched. I give her my cell number and say goodbye. Hours go by and no call back. I call back customer service, immediately ask for "elite" customer service. I get put in touch with Ms. C{edited for privacy}. I ask to be put in touch with Carolyn, but Ms. C{edited for privacy} has no idea who I'm talking about. I tell Ms. C{edited for privacy} my story (pretty angrily at this point). I request that she tell me the employee numbers of the people that have worked on my account the past couple of days so that I can make a formal complaint. Ms. C{edited for privacy} tells me my account has only been notated once (the 10pm call I made on 8/10/2012). Ms. C{edited for privacy} offers to reschedule my technican but offers first again 8/16/2012. I say no way, and then she offers me 8/12/2012. I accept reluctantly. I also inquire about the compensation Carolyn mentioned, and Ms. C{edited for privacy} says that she can't discuss that until installation is complete. Ms. C{edited for privacy} says she'll call me Monday (8/13/2012) to make sure installation went accordingly I ask Ms. C{edited for privacy} for a direct line of contact so I can call her. She gives me the number 443-436-3954. I ask her "Are you sure this is a direct line and I won't be on hold for 45 mintues". She says of course. Turns out this number is a voice mailbox number and doesn't put me in touch with anyone.
Sunday 8/13/2012 rolls around. Our techinican shows up on time (hallelujah!!). Lloyd, our technician, is the first Verizon Fios representative who's on top of his stuff. He quickly deduces that the "serious engineering problem" was simply that the people that lived in the apartment before us did not cancel their subscription. Therefore, they were taking up the "port" we needed for service. Lloyd does his job, and in under 2.5 hours. We have TV and internet, but no phone because Lloyd's technical support needs to do some things on their end.
So the tally at the end of this awful expereience:
1) 10+ hours of calling customer service, tech support, fiber optic installation, sales, and "elite" customer service.
2) Over 5 hours of wait time.
3) Spoke with 12-15 representatives with 3-4 different stories for my problem.
4) Complete failure of communication from Fios.
5) TV and internet installed 2 days late
6) Phone still uninstalled
7) Too many lies to count
I am debating if I should just switch at this point, but I'm not sure if Verizon will penalize me (like they haven't done enough already!) . Anyone know if there's a grace period at which to cancel without penalty? Also Moderators, can you please have someone from your "super duper elite" customer service call me cause this issue is still not resolves and I still need to file a formal complaint either with your corporate office or my state business bureau.
Exhausted,
Mike

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How is "most helpful" determined in App Store Reviews sort field?

How is "most helpful" determined in each apps Reviews sort field In the App store? I use this field to help make decisions. I like to see how buyers feel about their purchases. But, as a buyer, I've never been asked which review I consider most helpful.
I'm finding some really poor apps with high ratings. Help, please! If this has already been answered, I was directed to begin a new discussion. Thanks!

Yes, most people download from there iOS device. But there are over 1,000,000 who Do it from there computer.
In the itunes store.

Help me, my credit card was hacked to shop at apple store

Dear Sir,
I'm a master card holder in China, but now i'm on business trip in Bellevue, US, and I found my credit card has been hacked this morning. Then I called the bank to freeze my card and asked the stuff where did the card had shopped, then your website apple store is one of the online platforms, the detail is:APPLE STORE R425 SESERRIS(PARISFRA).
I don't know what did the thief buy with my card, but I do know the total money is 1450 EUR and the time is NOV. 1th 04AM 19minutes in US Time.
I didn't do any online shopping 8 hours ago, last night I was sleeping in my apartment in bellevue, and I don't even know your web site before this happened. 1450EUR means 2 of my salary monthly, and I really need them back to me. Would you please help me?
Please please reply me as soon as possible, I need to know what I can do to get my money back or cancel the bill? you can call me at any time.
Thanks for your time.
<Personal Information Edited by Host>

You need to talk to your bank. They should be the ones to reverse the charge.

Most application shown in vi store for E6-00 fail ...

Hello
Most of the applications shown even in vi store for E6 fail for my E6 phone..Is that a common problem of specific to my phone. I tried updating my phone software to latest one but this problem is still there.
Can anybody help me with this

@animeshabb
Is this will all free applications or just those than run under Qt?
Happy to have helped forum with a Support Ratio = 42.5

How to shop the global store

I'm finding iTunes quite frustrating at the moment. I live in the UK and like Japanese music.
Some Japanese music is a available on iTunes UK, but bands like Glay (probably best described as the U2 of Asia) isnt available, yet on ping I am able to follow the lead guitarist.
As I understand it I can change the ITunes region, but to be able to shop Japan I would have to have a Japanese credit card. It just seems ludicrous as im buying on the net - it must have something to do with iTunes territory profit marking.
As a consumer I just want to buy world music - does apple have a solution for this...anyone else experiencing this problem?

I'm answering one last time and then I'm done. From This Business of Music (10th Edition) (by M. William Krasilovsky and Sydney Shemel) (and thanks to the Mimico Kid for the reference) :
The difficulty of establishing workable business models for digital files (...) extends to where they are sold and where they are played. This is the issue of territoriality, and it is an illustration of how the Internet makes it necessary to reexamine basic assumptions that have been taken for granted (...).
(....) In the music business the primary problem is that copyrights are national and therefore specific rights are tied to national laws and the interpretations of national courts.
(.... T)hough we can one day hope to see the development of common standards with respect to copyright, the fact that the music business is building upon a history of nation-specific contractual relationships means that the goal of universal international standards is not, for the forseeable future, a practical one.
(...) Adding to the difficulty (...) the copyrights themselves may have been assigned to different companies in different territories. The best hope for a cleaner start and a simpler future is worldwide recognition that digital uses are in fact - and should be in law - totally new.
The content owners don't like cross-border sales of CDs either, but there's nothing they can do to stop such sales since laws involving resale of physical goods prevent any content owner from blocking any reseller from exporting and selling to another country. The content owners can, though, and do stop cross-border download sales, and require that any download store acquire licenses individually for each country of sale. There is nothing any download store can do about that, so they must negotiate licenses separately in each country, and that's often not possible.
No need to respond further. Apple's not listening here and I'm through with the subject.

Most Terrible Shopping Experience in Store #558

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