Mountain Lion purchased from Mac store will not download. 'Downloading' simply stays greyed out for hours. Nothing I do changes it. I am running OS 10.6.8 on a 2010 Mac Mini. What do I do now?

If you are looking at the front page of the App Store and you are seeing the "downloading" message on the right under Quick Links.
Try this... Go into the "Purchases" section in the top bar of the App Store find ML in the list you are presented with. Does it say Resume? If so click the button and it will change to Pause. You may have paused it previously and forgot.
If not then do as Csound1 suggested and simply wait for it to finish
Jerry

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Movie Purchased From iTunes Store Will Not Sync

I purchased Cars from the iTues Store on Feb 4th in preperation for the TV release. I just hooked up my new TV yesterday and was sadly disapointed that cars will not sync to the TV. I get an error message that reads, "Cars cannot be coppied to Apple TV because it cannot be played in this Apple TV." What Gives? I am afraid to buy more movies from the iTunes Store for fear that they will not work. Is this something I can resolve or did I just loose my money?
iBook 1.42 GHz Mac OS X (10.4.9)

I would be nervous doing this as a test. I have recently reformatted my machine and when trying to play my purchased tracks, I got alerts saying that I had used another slot of my allowed 5 devices. This puts me at 5 now for most of my music. I wold be really mad if I had to re-download all my music over again. As it stands now one more reformat or an iPod Upgrade and I am out of luck!
Apple if your listening, 5 authorized uses is not enough!
(this is a whole other topic)
I guess I am going to give up on this topic. Thanks for the help those that tried to help. I guess it was not meant to be. sigh

Recent purchases from ITunes Store will not copy to IPod

I am running Vista and have taken all downloads available that I am aware of. I just purchased some new music from the ITunes Store. I am getting this message:
"Some of items in the ITunes Library (those are the new items) were not copied to the IPod because you are not authorized to play them on this computer."
Any help would be appreciated!
P.S. I can see the new music in the library, but it won't copy over with the rest of the music.
Thanks,
Ken

Not a matter of the song file typ but the iPod's hard disk format > iPod for Windows Software 1.0: How to Format iPod's Hard Disk

Songs that I recently added to my iTunes (not purchased from iTunes store) will not sync with my iPod touch 4th generation. How can I fix this?

I typically download my music directly from youtube. I have never had any issue when it came to putting it on my ipod touch (4th generation). However, today, I downloaded a couple of songs, added them to my iTunes (11.1.4). When I hit "sync" it said at the top that it was "Synching iPod: Steps 1of 3." It went through these steps incredibly quickly, a matter of seconds really, and I went to check it they had synced. They had not. I tried this several times before uninstalling and reinstalling iTunes. Even with the re-install, it does not work. I am wondering if it is because these songs were not downloaded directly from the iTunes store. i tried downloading a song from the iTunes store and it is currently in my iPod, so I know that it is able to sync music. I just started using this version of iTunes as I just installed it on the laptop I just bought (windows 8).

Was the iPod setup via iTunes on this computer?
Setup via wifi?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
Do the songs play in iTunes?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method

HT204266 Downloaded & paid App Store for OS 10.8 (Mtn Lion); purchase page indicates "error" & will not download. Help?

Downloaded & paid App Store for OS 10.8 (Mtn Lion); purchase page indicates "error" & will not download. Help?

Welcome to the Apple Support Communities
Press Shift key on boot, delete Mountain Lion installer from Applications, open App Store > Purchases and download OS X. If it doesn't help > http://www.apple.com/support/mac/app-store/contact

After install of Mountain Lion I have no facetime. It is nowhere in hd and ap store will not allow download. Will I need to re-instal ML in order to get it back??

After install of Mountain Lion I have no facetime. It is nowhere in hd and ap store will not allow download.
Will I need to re-instal ML in order to get it back?

Where are you, geographically?
I might suggest:
Give this a try:
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
After this is completed download and install 10.8.4 Mountain Lion Update v10.8.4 (Combo).
If this doesn't work, then reinstall Mountain Lion:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

I have thousands of songs dowloaded from my cds and purchased from itunes that will not play. It states the file cannot be found. What happened to them and where are they?

I have thousands of songs dowloaded from my cds and purchased from itunes that will not play. It says file cannot be found. What happened and where are they?

When songs cannot be found, it's either because they have been moved from the original location that you told iTunes, renamed or deleted.
So have you:
renamed songs?
moved them to a different loaction on your computer since you imported them into itunes?
deleted them since you imported them?
stored you iTunes library on an external drive? If so, that drive needs to be on and ready every time before you start iTunes.
... or is another programme renaming or even moving them, such as Windows Media Player? (It has been known to if you let it.) Did you previously use Windows Media Player?

I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
Matt

WHen I put music onto my devices I will have some songs that will play, while others will be grey and can not be played....also I find that when I purchase an album from iTunes all songs from the album will not be downloaded...

WHen I put music onto my devices I will have some songs that will play, while others will be grey and can not be played....also I find that when I purchase an album from iTunes all songs from the album will not be downloaded...

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
If necessary
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1848 I have an I-phone and my music purchased from i-tunes will not transfer onto my new computer.

I have an I-phone and my music purchased from i-tunes will not transfer from my I-phone to my new PC.

See Recover your iTunes library from your iPod or iOS device.
tt2

My ipod gen 3 is frozen after the latest update from itunes,it will not power on or restore without error.Itunes is up to date,changed usb ports,even uninstalled and reinstalled all apple software, error 1601 during restore

My ipod gen 3 is frozen after the latest update from itunes,it will not power on or restore without error.Itunes is up to date,changed usb ports,even uninstalled and reinstalled all apple software, error 1601 during restore

Hello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H.

Some of the videos i purchased from i tunes will not play on my desktop i tunes

Some of the videos I purchased from the itunes store will not play in my desktop Itunes

Hi New York Mike,
If you are having issues playing purchased video in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden

Downloading Mountain Lion upgrade from App Store failed

I'm upgrading my wife's iMac from Snow Leopard 10.6.8 to Mountain Lion. Just tried to download the Mountain Lion upgrade from the App Store. I paid for it, clicked on the download, the little icon did it's fancy leap down to the application bar at the bottom of the page, and the item in the app store said it was downloading as well as the white bar beneath the icon in the app bar at the bottom of the screen. Nothing happened. I left the computer and came back about ten minutes later. The app store had crashed. Rebooted it. Tried the download process again. Same result.
I paid about $20 for the system software upgrade so I would like, if possible, to use the app store item if I can. Is there a solution without a trip to the Apple Store to buy the system upgrade?
John Kendrick

Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.

ITunes says i've purchased music but it will not re-download and it is not showing up in my purchased area

I bought Demi Lovato - "Unbroken" along with multiple other music purchases but this is the only album that does not show up in my purchased area or has the feature of re-downloading when i search it into iTunes. I have a new laptop and even on my old laptop which i purchased it on, it is not re-downloadable or even re-purchasable. I am using the exactly the same iTunes iD. It is in my itunes on my old laptop but I can't download or purchase it again onto my new laptop eventhough it says it has already been purchased but it doesn't show up in my purchased area. Also, i go onto my old laptop and i meet the same problem. Hope you understand this, thanks

Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
Are you sure you meet the requirements? It is not possible to purchase Mavericks because it was a free download. However, you no longer can download Mavericks since the release of Yosemite. If Mavericks works on your model, then so will Yosemite. Frankly, though, for a computer that age I would stick with Snow Leopard. It will allow you to use any older PPC applications none of which will work in Lion or later. Snow Leopard will perform faster for you on that model.

Mac app will not resume downloading

We purchased the Starwars lego app game and it will not resume downloading. It has been over a month with no response???

App Store issues shoud be asked here:
https://discussions.apple.com/community/mac_app_store

Mountain Lion purchased from Mac store will not download. 'Downloading' simply stays greyed out for hours. Nothing I do changes it. I am running OS 10.6.8 on a 2010 Mac Mini. What do I do now?

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