.mov files are grey and not able to import

Help. I download files from my Contour helmet cam into my Imac but can't import them into Imovie because they're grey. Some earlier files are black and "loadable" ... what's up? Is there some importing ritual I screwed up?

I read similar posts about this problem and am having it myself with my Powerbook G4 550Mhz running OS X 10.4.5. I have 768 MB of RAM and a 60 gig HD so I know it's not memory that's the problem. Happened only when I recently upgraded iTunes. I tried the proposed fix about removing the CD Info.cidb file but it didn't work for me. Any other proposed solutions that someone has heard of? This is a real bummer as I've not had a single problem with this Powerbook in the 3+ years I've had it.

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About itunes match, i replaced my iphone 5 at the store on sun, music are gone and not able to sync

at the title,
i was replaced my iphone 5 due to camera problems,
then i cant gte my itunes match on my new iphone 5 again,
all the music are gone, and not able to sync,
also, i tried to disable and enable over and over again the service on my iphone, still not able to do that,
forced power rebooted, problem is not solved...
so that is why i hope you guys can help me solve my problems,
and i want my music back,
so much thanks

After the first install of iOS8 my iPhone5 locked up with a picture of a cord connected to a device linking to iTunes. After taking my iPhone5 to the Apple Store, an Expert was able to get my phone operational again. However, when I returned home I found I no longer had options in iTunes to SYNC or BACKUP my iPhone5. I suspect that ITunes does not recognize my IPhone any longer. For the past 1.5 years I have no problems updating or syncing my iPhone…it was only after I upgraded to iOS8 last week.

Music I purchased on I Tunes is not available when I open ITunes in I Movie. I Movie says those files are "protected" and not accessible. What does that mean and can I change them to "unprotected" so I can use them in IMovie?

Most of the music that I purchased on I Tunes I bought and downloaded on my old I Mac which I replaced with this I Mac about 9 months ago. When I"m using I Movie on this I Mac and try to open I Tunes tab in I Movie, most of the files are not accessible because I Movie says those fields are protected. What does that mean and can I change those files to unprotected so they show up in my music in IMovie?
This I Mac is OS X version 10.9.5 Maverick, 2.7GHz Intel Core 15 processor, 8GB 1600MHz DDR3 memory.

Your older iTunes music purchases included DRM software to prevent sharing.
iTunes Store: iTunes Plus Frequently Asked Questions (FAQ) - Apple Support
For some money you can get it removed and get a better quality file to boot.

Apps that he used to have are gone and not able to reload them.....anyone know how to fix this problem? He wants Bowling....he has 1st version 4.2.1

I'm confused....the company has bought many apps and now they are gone on the older version of iPods...I have very unhappy clients with Special Needs that want to be able to use the apps they've had.....this should not be an issue for them:-(....give them back their apps! Please and thank you:-)

feochadan wrote:
Thanks to this board, my problems were solved! This thread can probably be deleted.
The point of this board, being a peer to peer forum, is so that people can learn how to resolve issues that others have already gone through. Please let us know how it was resolved so that others in the future with the same issues can be assisted.

Pdf files are downloading and not opening

Firefox on Android was; when viewing a web page with a link for a PDF would simply prompt you to open with, I select Acrobat and it opens.
Now, the PDF ALWAYS downloads - not acceptable.
This was working as expected just 2 weeks or so ago; what's changed?
PS - I did try the PDF add-on which sort of works, but performance is so bad it is unusable.

Thanks Philipp.
I was using FF with a local web site canned on the SD card of my tablet, and it has a lot of PDF collateral for quick viewing when there is no Wi-Fi.
Firefox was the only Android Browser that worked with a local web site fully contained on the SD card or Local storage. Bummer.

I used a partitioned HDD for time machine, using a partition already containing other data files. I am now no longer able to view that partition in Finder. Disk Utility shows it in grey and "not mounted". Any suggestions of how to access the files?

I used a partitioned HDD for time machine, using a partition already containing other data files. I am now no longer able to view that partition in Finder. Disk Utility shows it in grey and "not mounted". Any suggestions of how to access the files? Does using time machine mean that that partition is no longer able to be used as it used to be?
HDD is a Toshiba 1TB, partitioned into two 500GB partitions.
OS X version 10.9.2

Yes, sharing a TM disk is a bad idea, and disks are cheap enough so that you don't need to.
Now
Have you tried to repair the disk yet

Canon HF200 and Final Cut Express 4 - not able to import movie files

Hello,
I have a Canon HF200. I have a 16 GB Duracell "pro photo" flash card. When I first connected my camera to my computer and clicked on "log and transfer" all of the movie clips on my card showed up in FCE 4. I did not import them at this time, however.
Now when I connect the camera, only newer videos taken with the camera show up as importable in FCE. Essentially, while the older videos remain on the card, I cannot access them and import them into FCE.
I am not able to import the files, which are saved as .CPI and .MTS files by simply dragging or using the log and transfer option.
If anyone can help me with this problem and tell me how I can retrieve the movie files I would really appreciate it.
Thanks a lot.

Do you own a card reader? Use that instead of the camera to transfer your files. If not, try using disc utility (or toast if you have it) to duplicate the memory card to a disc image (you can burn it to dvd if you want a back up of the original files) and then use the disc image to log and transfer.

I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.

I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.
Help!
Thanks, Mark

Unfortunately, the error message gives no details about what codec might be missing or what it needs.
If the file can't be opened in QT, it only means you cannot use the QT "Inspector" window to check what compression formats were used to create the file. It does not mean you can't use the Finder "Information" window to check on the compression formats or use a third party media information window (e.g., like VLC which will open many compression formats not supported natively by QT) to determine what kind of data is included in the MOV wrapper. If the file cannot be opened in any app, it is usually a good sign that the file itself is corrupted.
It's a stupid error message. Apple should do better than that.
Error trapping is quite extensive but there are still many areas which require human oversight. The message is telling you that either the container has a problem (e.g., not properly terminated, non-standard, or corrupted) or that one or more of the compression formats used is not supported by your current codec component configuration or that the data was encoded using non-standard settings or preferences not supported by QT or that the fourCC code does not match the data contained in the file or that there are timecode inconsistencies, etc., etc., etc. In short there are a near infinite number of possible problems for which it would be very difficult/nearly impossible to program error trapping depending on your sourcing of content and how you process it before it reaches the player app. Think of it like trying to play a BD disc in an DVD player.
I'll call Apple support when I get a chance.
Chances are good that they will end up sending you back here. In any case, it is often a good idea to post a sample file for examination by other QT users. At the very least, they should be able to tell you if the sample file will play on other systems which would indicate whether or not the file itself is bad and under the best of circumstances whould allow them to examing the file in detail for various common problems.

Using Maverick, when I try to add music to a movie, I get a message that the files are protected and unavailable. How do I unprotect them?

I recently downloaded to Maverick. Now when I try to add mucis from iTunes to a movie I am making, I get a message that the files are prtected and unavailable. This never happened to me before. How do I correct this problem?

Well, it sounds as if you are trying to violate copyright protections - trying to use music that you purchased for individual use in a way that is not permitted.
The fact that you were able to do this before would not change the fact that it is not allowed.

I saved a word file onto my imac. when i go to open file in documents with pages the file is grey and unable to open. the workable files are highlighted in bold. is there a way to open this file????

i saved a word file onto my imac. when i go to open file in documents with pages the file is grey and unable to open. the workable files are highlighted in bold. is there a way to open this file????

THis is safe for Mac's? Sorry, I have just never heard of this site before.
And there are literally tens of thousands of sites of which I've not heard, too. Not this one.
It's legit. There are lots of links in Apple Support Communities to the LibreOffice web site, as well as others that are legitimate open-source developers of options to buying MS Office, such as NeoOffice and OpenOffice. I have Open Office installed on one of my older Macs that can't run Office 2011 and it is rock-solid.
I've been here too long to start posting bogus urls now.

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

haben
From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
presets there for the QuickTime choice there.
What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30) or something else? Do you know if this camera is recording with a variable or
a constant frame rate?
Please review and consider and then we will decide what next.
Thank you.
ATR

Iphoto allows you to share photos by selecting them and then emailing as an attachment. I'm not able to do that now, curser isn't appearing in the email address box when I attempt to address my email. Photos are attaching but not able to include an addr

iphoto allows you to share photos by selecting them and then emailing as an attachment. I'm not able to do that now, curser isn't appearing in the email address box when I attempt to address my email. Photos are attaching but not able to include an address.

Windows Phone 8.1 is so full of surprises and opens the Windows Phone faithful up to a new world of apps.
Video editors and
file managers are just some of the new app categories possible thanks to Windows Phone 8.1. We’ve seen an official video editing app from Microsoft already, but today we finally get Files – the official file manager for Windows Phone.

Initially I had downloaded Document 2 (Free) application to view my doc, ppt and xls files. I was not able to edit the files so there was an option for upgrade the Document-2 free to paid version. I have upgraded the Document 2 application.

Initially I had downloaded Document 2 (Free) application to view my doc, ppt and xls files. I was not able to edit the files so there was an option for upgrade the Document-2 free to paid version. I have upgraded the Document 2 application. But on my iPad now there are to application present Docemnt-2 (Free) and Document-2. I am not able to open any existing document using the upgraded version of application. How do I connect all the existing txt,PPT,XLS doccument to the new upgraded Document-2 application and then to edit it on my iPad.

As suggested I had deleted the free application and did a hard restart the iPad. I have again copied the document using iTunes. But I am not able to edit any document using this app. Document 2 (paid version) supports editing features of the txt/ xls /ppt files. Is there any problem while loading the Document 2 app. If I reload then do I need to purchase again?

Not able to import .mov files in pre elements 8

Hi,
Using Pre elements 8 not able to import .mov files ,images stored on external drive (WD)
whenever we import it shows icon in premiere elements 8 about the clip but whenever we drag and drop it onto the timeline it opens the add media window again and if we cancel it we get message --could not locate the some files.
Able to import all kind of supported files images,videos in premiere elements 8 stored already in the computer internal hard drive.
changed the scratch disk, in pre elements 8, to internal c: drive (os).
All the files from the same camera.
Please advice, why it is doing like this.
Vinay

What type of camcorder did this video from?
Version 8 is generally not compatible with video from still cameras, and this video must be converted before it can be edited.
Also, remember that video editors do not actually add your media clips to a project but build connections to them. In other words, once you add a clip to a Premiere Elements project, you MUST maintain a connection to the clip's location. So, if you're connecting to video clips on your external drive, you can not remove your external drive from your computer or this connection will be broken.

When I try to import mov files into iMovie'08 (7.1.4) the files are greyed out. Any suggestions?

When I try to import mov files into iMovie '08 (7.1.4) the files are greyed out. Any suggestions?

Hi Appleman - thanks for your guidance.
OK RealTime Inspector: Dimensions of my clips - as I don't know which bit this is I will list everything under Inspector, including Format:
00117
00117
33.30
Format:MPEG-4 Video, 1280 x 720 millions
AAC, 2channels, 44100Hz
FPS29.97
Data Size2.57GB
Data Rate 10.20 Mbits/s
Current size 1280 x 720 pixels (Actual)
And re the types of tracks you mention that iMovie '08 can't import, I don't much about film clips so haven't yet made sense of this, tho I do see that the clips are organised into chapters, so presumably this is 'chapter tracks'?
Thanks - I'll await your further instructions :-)

.mov files are grey and not able to import

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