Move order from status: AWAITING RECEIPT (push through invoice manually)

Dear all,
Our Oracle super user is in sunny Australia and we are stuck.
I am trying to move a 3rd party order from Awaiting Receipt to Closed (to push through the invoice manually).
Can someone please help?
The order was placed using a partner chanel, it has been shipped and delivered, however the status has not moved... I hope this makes sense.
Thank you.
Andreea

Im assuming that you mean that the order is in "Awaiting Shipping" when you say "Awaiting Receipt".
First check to see if the order has been shipped in Oracle. Use the Shipping Transactions window to query delivery lines for that order and find the status of the delivery lines. If they are in "Unreleased", "Released to Warehouse" or "Staged -Pick Confirmed", then the order has not been shipped in oracle. You must then complete the ship confirm process in Oracle.
If the delivery line status says "Shipped" then the order has been shipped in Oracle but the "Interface Trip Stop" process has not been run for that delivery. Run the Interface trip stop for the delivery to complete this step.
After that, run the Workflow Background Process for item type OM Order Line if it is not already running.
If the order line still doesnt close, review the Workflow Status of the order line for any errors.
Once the order line is closed, run The Autoinvoice program in Receivables to create the invoices (if not already running).
Hope this helps.

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