Moved House - Broadband not working - Netgear rout...

Hi,
I moved home over the weekend, and got a text from BT this morning stating that the broadband is now connected.
Have set up everything as it was in my old house, and broadband cannot be connected.
The Netgear router has all lights ok, except the internet one, which is red.
My laptop and ipad can both see the home network, so the router is available, but it seems that it cannot resolve the DNS.
I have not changed any settings, as I was told to just 'plug and play'  -it would all work as it does now.
Two calls to BT help have been less than helpful, both instructing me that the router is broken which is rubbish.
Does anyone know what the problem could be?
thanks
Kris

Hello,
Internet light red on Netgear routers can mean that CHAP authentication has failed. What have you got for the ADSL username or password? According to this document:
http://bt.custhelp.com/app/answers/detail/c/346,401,407,409/a_id/644
You should use the BT username that they originally sent you:
You also require your BT Broadband username. This was given to you at the time you orderd broadband and is usually made up of [email protected] where 'your' equals your first name and 'name' equals your surname, for example [email protected] BT Broadband does not require that you enter a password to connect, but some routers won't connect to the Internet without a password. If this is the case, enter the word BT.
Hope this helps,

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