MP Drivers An Error occurred while files were being copied 0001 0002

Afternoon,
Hope anyone can assist.
Okay here is a quick recap:
They did a system recovery on the laptop befor that the printer wasa working 100% after the recovery the printer did not want to work at all.
We have spoken to 5 different consultans from Canon. They say it is windows problem.
It does not install from canon links or CD what we have for the printer.
Canon Pixma MG2140
Here is the message it keeps repeating:
MP Drivers
An Error occurred while files were being copied 0001 0002
This is urgent as we have been struggling more than 3 Weeks.

Hi,
Do you have any anti-virus software installed? If you have, I would suggest you temporarily turn off these software, then try to install again.
And please do not connect the device to the PC until the driver installation is complete.
If the MP Drivers have been previously installed on the PC, unistall them first, maybe use the shortcut on the Start>Programs>Canon>MP Drivers menu, or via device manager, you can find instructions in Canon website.
Yolanda Zhu
TechNet Community Support

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