MPB problems and Apple service

Few months ago my MPB (1,83Ghz model) got a few problems. First one fan, then other fan, then superdrive failure, then "logic board" noise, then HDD noise.
I was back in USA just one week before warranty ends, and I took my half-working mac to Apple store. The "Genius" recognized only superdrive and right fan problem. He said that he gave a close look to every detail (took him a 5 minutes, BTW) and that all other is just fine.
So, right now I'm out of warranty with a "logic board" noise,left fan not working and roaring HDD.
Can someone please give me an address where I could "report" that Genius from Apple store, and hopefully get my mac fixed?

You could contact Apple Customer Relations and tell them your story. Since the problems occurred before your warranty ran out and you can document your visit to the Apple genius which did not fix all the issues, you might be able to get repairs under warranty because the problems occurred under warranty. As always, be very nice and polite--and good luck!

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3gs no service after updating to ios 5 tried network reset, reset all settings and even restoring from back been with out phone for 3 weeks now need help telus cant find network problem and apple has bad customer support please help!!!

my 3gs has no service after updating from ios 5 tried resetting network settings, resetting all settings and restoring from back up on itunes.
telus cant find any network problems and apple is difficult to deal with.please help 3 weeks with no phone and $70 a month not happy.

I have been having a similar problem for the last few days.Without warning the signal will just completely duck out leaving the device searching for several minutes before settling on a no signal message.
Sometimes restarting the device, toggling data and 3g settings or toggling Airplane Mode will set things right. However, a lot of the time I've been left without a working phone.
I don't believe this is a SIM issue, as I had to change my SIM only one month ago for another signal related problem. Again any help would be appreciated here as well.

What is the best DNS server for iCloud and Apple services?

Hello. Im wondering what is the best DNS server to use with iCloud, and apple services.
Does apple have a dedicatrd DNS server?
I read a couple of articles stating that the google DNS servers like 8.8.8.8 and 8.8.4.4 slow down apple and facebook services.
Did a couple of tests like iTunes streaming and found out that its true in some cases.

Not always!
Found what i was shearching for:
http://www.who.is/dns/icloud.com/

My Macbook and Apple Service

Well, my list of issues are:
1. Screen Mis-aligned when closed
2. 'Moo' noise
3. CPU temp hits 87 at load and sits at 67 (moo range) when idle.
4. CPU Whine which is only apparent on AC and can be stopped by opening photobooth or turning a core off/loading the core.
Told apple technical this. Was i offered a replacement? (even though i have had it 3 days) NO
I was told to either take it to an apple service centre and have them look at it or a full refund then i can buy another one if i wish. Why can i not just be shipped a new one?
So its down to the service centre tomorrow and to see what they think! Pretty poor and to boot no one i speak to speaks good english its really poor!

the bigger question is....is there anypoint getting a new unit?
Will it make any difference? They all seem to have various small issues!

Imac problems and Apple Genius

Hi All,
I posted a thread about my new iMac freezing and not responding and many of the people from the Apple discussion gave me great advice and support. Unfortunately, even though we repaired the permissions the computer froze up again and a call to Apple support had me doing a reinstall and archive to try and resolve the problem.
After talking to the Apple care tech, he said that it was not normal for the iMac to be freezing the way it was, I requested to I take the computer back to the Apple store that I bought it from. The tech connected me to the store and I made an appointment for Tue. at 10am.
After explaning to the Apple Genius what was going on he ran some diagnostics and told me that the hardware passed all the tests and as far as he could tell. When I questioned him as to why we were having so many problems and all the Mac owners I talked to on the discussion forum said this was very unusual and Macs are extremely reliable.
His reply was that the people on the forum didn't know what they were talking about because they are not Apple employees and didn't have any training. I was amazed by his comment and when I asked him if he was suggesting that it's common for Macs to freeze up and not work properly he started back peddling and said it was uncommon.
I left the computer for more extensive testing but I'm not at all impressed with the Apple Genius that I met and I'm even less confident that my iMac will be fixed properly. I've never had a computer that crapped out when it wasn't even two months old and after dealing with the Mac genius I'm less than pleased with my foray into the Apple computer experience.
Roger9070

Hi Boece,
Here are the specs 20" iMac, Core 2 Dou proc 2.16 GHZ, 1 gig ram, 250 gig HDD, 8X Superdrive, Airport wireless, wireless keyboard and mouse, and I'm not sure what videocard is in it.
It has OS X 10.4.9, standard programs that are installed iLife, iWorks, Toast 8, and Mac Office, plus I just re-downloaded software updates from Apple due to the reinstall and archive.
As for how the computer was dealt with during the freezes and lockups my wife called Applecare and they walked her through powering down the computer via the on and off switch no other method would work.
As the computer was rebooting they had her hold down a key combination that included R and P and she verified and repaired the disk permissions. My wife asked if having to many programs opened could cause this because the computer was running very sluggish if she was working in word and opened Safari, he said no.
After repairing the permissions and checking the HDD my wife asked what permissions were and why they would do that he told her what they were, she still doesn't understand exactly what they are, he said he didn't know why but that it was uncommon on such a new Mac and said if it continued we might have to reinstall OS X.
The following two weeks we had occasional freezes ups and a reboot or force quit would normally resolve the issue but then this past Saturday the Mac locked up and again we could not login in shutdown, or restarted. She waited until I got home and then we again called Applecare and they had me put the OS install disk #1 and power down the system with the on off switch unplug the power cord plug it back in and then turn the system on holding down the C key. After the mouse and keyboard were recognized we walked through a couple of setup screens and then went to options and did a install and archive keeping the network settings.
While doing this I explained to the Applecare tech that we had been experiencing problems from the beginning and they were getting progressively worse and asked him if it would be possible to bring it in to the store for a full checkup I felt that something was definitely wrong with the Mac and wanted to resolve it quickly and get our Mac back up and running.
If you check my other posts you'll find another one about the Mac freezing and locking up which I posted after the first major problem. Dealing with and building Windows PC's I've found many times that forums and discussion groups are great places to research a problem because many times someone else has experienced the same or similar problems and a fix or work around can be found.
What I learned from this was that this is not a common problem and other users felt it "could be" a hardware or software issue but was most definitely not a normal thing for any Mac. I've also found that people in these forums are more inclined to give an unbiased and honest opinion based on "their real world use of the product" than someone who is involved in the business.
Being new Mac users we have very little "real world" experience with a Mac but according to the few people we know and those that responded on this forum our problems were not something that is to be expected from any Mac let alone a brand new one and as far as I'm concerned it is something that should be resolved swiftly and to our satisfaction. A brand new product that is not functioning properly is unacceptable no matter who makes it or what it is and the company should fix or replace it without question.
I have only been on this forum for a very short while but so far all the users have been helpful and encouraging and I'm hoping to learn from those who have much more experience than me with OS X and Apple computers in general. Unfortunately, my experience so far hasn't been quite what I'd hoped for with my iMac and my wife and I are concerned that this matter isn't being handled the way it should be so far and this is very disappointing to us given the excellent reputation that Apple has with many others.
Thank You, Roger

New email webpages have same old problem and Customer service doesn't exist

Why is it so tediously hard to find what/where to click to get to my email sub-accounts? You brag that we can have multiple accounts but you overlook making it simple to find their location on your site!!
And your customer service is by far the worst I've experienced between Direct TV, Dish and Verizon Fios. Dish was the best.
Verizon has gotten so huge as to resemble the old AT&T, and some services are being ignored. So the cure is to chop you up.

#1 Go to http://www.verizon.net/central/appmanager/portal/vzcentral
#2 Log-in as need be, as the primay account holder.
#3 Go to My Account.
#4 Near the bottom, you can create / delete Or enable/disable certain feature of a sub account.
#5 Log-out, as the primay account ownwer
#6 Go to e-mail. Now you can log-in your sub account, if your sub e-mail account is enabled.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

HT204053 I changed my Apple ID on all my devices and Apple services but iCloud still shows my old Apple ID. How can I get it to update?

I changed my Apple ID on all my devices and services but iCloud still shows my old Apple ID. How can I get it to update?

I asked the Apple Tech support people and their advice worked for me, it's a setting on the iPad itself. see below.
Follow the below instructions to sign in with your new account name.
1) From the home screen, tap Settings
2) Tap Store
3) Tap Sign Out
4) Tap Sign In
5) Enter your current account name "xxxx" and your password and tap OK.
If you are still unable to change the sign in name on your iPad, please sign into your account on your computer and then sync the iPad so the changes will be updated.
good luck

BT Infinity Problem and Atrocious Service

Hi everyone, first time poster, registered last week, hope someone can help me.
I've had BT Infinity since it arrived in my area last year, I was previously a very happy BE subscriber, but switched to BT when FTTC came to my area. All has gone well with my connection until a week ago, when it started to become very patchy, to say the least. My setup is as follows:
1) White BT Infinity Modem
2) HH3 plugged into the modem
3) A Netgear 8-port unmanaged switch plugged into the HH3. I did this because of curiously dire performance from the second HH3 ethernet port
4) Family laptops, iPad, iPhones etc use Wifi of various flavours through the HH3
5) My Xbox 360 connects via Cat5e cable to the switch
6) My PC/server/Media Centre connects via Cat5e to the switch
7) My NAS (Synology Cubestation) connects via Cate5e to the switch
All has been well until a week ago, when the Broadband connection became patchy, for both Wifi and ethernet connections. Sometimes the connection would come back by itself, sometimes only when I rebooted the HH3 and modem. This got worse over a day or two, until I had no broadband connection at all.
The timeline from then is as follows:
1) Thursday 3-Nov @ 6:15am - I phone BT Infinity support and report a fault. I confirm an appointment for Friday am, between 8am and 1pm. I login to BT.com and am able to see this appointment. My wife organizes to take the day off from work to attend, unpaid (she's a yoga teacher).
2) Thursday 3-Nov @ 1pm - my wife arrives home to discover that a BT engineer has come and gone, leaving a "coudn't get in" card. Note, this was not a scheduled appointment.
3) Thursday 3-Nov 2pm - I phone BT Support, and they confirm that an engineer will attend the following day, as planned. I'm worried there may be a problem with this, because of the unplanned visit. They have no explanation for the earlier unplanned visit. They tell me they have spoken to "BT Wholesale", and they confirm the Friday visit is still on. I login to BT.com and still see the planned appointment, by also see another appointment added for 11:39am that day, a record of the unannounced visit.
4) Friday 4-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
5) Friday 4-Nov 1.30pm - I call BT India to report that no engineer attended the appointment. They have no explanation for this, except to apologise, and suggest it may have been some confusion with the engineer. They make another appointment for Saturday 5-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. I arrange to take Saturday morning off work, unpaid (I'm a contractor).
6) Saturday 5-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
7) Saturday 4-Nov 1.15pm - I call BT Support to report that no engineer attended the appointment. They give me a lovely apology, and tell me that "BT Wholesale" cancelled the appointment. They cannot tell me why I didn't receive a notification, or why they couldn't tell me this earlier. They make another appointment for Monday 7-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. My wife arranges to take a second day off work, unpaid.
8) Monday 7-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
9) Monday 7-Nov 13:30 - No BT engineer attended this morning. This is the third missing appointment in a row.
I have a few questions:
a) Is this normal and acceptable BT service?
b) What do I need to do to get an engineer to my house?
c) How do I get my broadband working again?
d) How do I escalate the whole affair to someone who can do more than just apologise?
(SMBK)
Solved!
Go to Solution.

My "Download IP Profile for your line is -38717 Kbps"
Therefore Max download speed I could achieve is 38Mbps
My "Upstream Rate IP profile on your line is - 2000 Kbps"
And my Max upload speed is 2Mbps
Artificially capped/reduced due to the Infinity Option 1 that I have. My line checker estimates upload capability of 11Mbps)
Have a look at THIS POST for an example of what the test result looks like.
And HERE for screen shots.
If you haven't run the BT speedtester before and therefore do not have your IP profile... perhaps you have some speed test results from other sites that you can compare.
For example my before and after Infinity results from http://www.speedtest.net/
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Many problems and Apple Support isn't coming up with answers

Bought an apple tv yesterday. Am not happy.
I was on the phone with a tech for 2 hours yesterday. He had to guide me through upgrading it's software. But he couldn't resolve the problem I have with renting a movie on apple tv. Had me send an email to support!!!!!
Pictures and music sync and work fine. What doesn't is this:
1. Attempting to play a purchased tv show (sync'd from iTunes) on apple tv, after I select the tv show on the apple tv interface, apple tv gives me the following message "apple tv is not authorized to play this content."
2. Apple TV does not allow me to rent movies, it gives me an error message that it does not recognize my apple id or password. I assure your, after many tries with the tech rep on the phone, I know I didn't type it in wrong.
3. Apple TV is not able to access iTunes to authorize sync'ing a movie I rented on iTunes. I don't think this is even sych'ing. Please don't tell me that iTunes rented movies are not enabled to be sync'd (not a feature?).
4. Apple TV searches on YouTube gives the error message "content not found cannot communicate with YouTube please try again later."
Apple TV does play trailers for the movies available to rent. I expect this means it is able to download this off the internet.
So anyone want to try to beat apple's supports next 24 hour window for suggestions. It will be very much appreciated.
Other details:
cable internet (tv, tele, internet all in one package)
Airport express (cable modem goes direct to the Airport express)
iMac sunflower OSX 10.3.9 (yes I know its old (5 years), but it still works fine - directly connected to airport via cat5a ethernet connection, no airport )
MacBook OSX 10.4.11 connects via airport.
Canon MX300 connected to airport express via USB.
I'm in NY with a USA apple id.
Computer was purchased and used in the UK before I moved back to the USA
Thanks,
Dan
Message was edited by: longtalltexan

I had such a strange experience.
I bought 2 160GB ATV's to replace my original 40GB. One worked, right out of the box using wireless.
The other, using wired Ethernet couldn't connect to Apple store to rent movies as described in many posts.
I tried putting it on wireless. I tried removing WEP. I downloaded the newest update. I reset the machine by taking out the power for 1/2 hour and then coming back.
I gave up after 2 hours.
I took it to the apple store today and replaced it and the new one worked right out of the box in wireless mode. Go figure.
Apple support was useless.
--Jeffrey

Mac book and Apple Service - a secret

My middle row of letters from g,h,j,k,l, have stopped working. Went to Apple Store and they said "no worries, its a hardware problem. We'll replace the keyboard but because your model is from 2009, we have to replace the entire top. $300." I said OK. Got a call yesterday, and it will be $1200 dollars. "We must repair your cracked screen as a matter of liability. Now it's $1200." YIKES.
FYI: I then called an approved Apple Repair store. "We'll fix whatever you want fixed. No, we won't replace the screen if you don't want us to." $200 to replace the keyboard.
Although Apple Store didn't say anything about an alternative, there ARE alternatives.

Sorry to hear this experience. I recommend you to complain to Apple about this Apple Retail Store > http://www.apple.com/retail/feedback Apple takes note of your feedback about Apple Retail Stores to get the best experience, and of course, take it to the reseller to get it repaired

ISO 7 has problems and Apple doesn't respond...

This is pathetic, no responses from Apple. You download the new iso 7 and it screws up your devices. Now my iBook does not have a dictionary. I guess Apple is using us the customers as ginny pigs. Then you have problems that you probably know you're going to have and they don't respond. Pathetic. We miss Steve...

Are you saying that if you are reading a book in iBook that if you tap a word, you don't get the option to define it? I just tried this and got the option for a definition.

IMac ghost display problems (and apple technicians weren't able to solve)

Hi,
So my problem here is quite weird. I tried researching the forum for something like this, but nothing really came close to whats happening to my iMac.
I have an Intel-Based iMac, 24 inch screen.
I bought it on 2008. Since late 2008/early 2009, i had these weird "letters" underneath all my pictures. I work with photography/video editing, so this was very annoying, yet i kept ignoring, since the rest was working fine.
Then slowly the iMac ran slower, more sluggish-y. Like if all life was sucked out of it, sort of description.
Then, 2 months ago, there was a total failure of the HD. I was lucky to be able to back up all, before it didnt let me even enter the computer. It would just think for hours.
I brought it to the technical support near to my home, and i also told them about those weird "letters" on the left side of my screen. They said it was due to my hard disk, and i was, ok...since the hard disk had a failure.
They did a check up, and yep, the hard disk was k.o, evidently. They replaced the hard disk, and told me all was fine.
It did "seem" fine for the first couple days. No more running slow, no weird letters that would distort my pictures (for example, i could see my iTunes music list underneath a picture i was working on photoshop, or a video i was displaying!).
After a couple of days...same story started again. The left side of the screen was flooded by all underneath (open windows, the desktop icons, the texts i had open on safari, basically anything would appear translucently underneath any image or video i would open). Then, flash player would crash every 3 videos, blank cd's would get automatically ejected so i couldnt burn any cd, computer would run slow etc... etc...
So i cleaned up my computer, did a back up, erased all, and ready to bring it up to technical support again. And misteriously, all symptoms disappeared. So i explained to them what happened, and they said probably it was the graphic card.
I thought finally my problem was solved.
24 hrs later, i got an email that my computer was fixed. That it was only a hard disk "permits" issue, and they solved it.
I have had the computer for 3 days, and the screen problem is starting again, and now the permits are perfectly fine in my computer, and nothing comes out as wrong in the diagnostics tool!!!!
I didnt even work with the computer, but now i can see my itunes list through the safari window, as grey letters....kinda 3D, popping out. Its very weird. And i cant capture it because when i take a screen capture, it all appears fine.
Left side of screen is the affected. And no, its not a condensation issue.
Also, i can see some lines when i start up the computer. On the grey screen portion of the start up.
I dont know what it can be anymore. I know this is a long post, but i had to explain all what happened to it.
Any help would be great.
Thanks

You might want to clean up your profile. An iMac G5 will not run Mac OS X 10.6.4!
My experience with things appearing on screen but not in a screen capture is that it is on the display itself and not involving the GPU.
I think that you have image persistence, similar to CRT burn in. It is caused by having the same image appear in the same location over long periods of time, like a Safari window always in the same location, or an iTunes window, etc. The pixels get stuck showing that image.
There are different little apps that folks have developed to get the pixels unstuck. Google LCD image persistence and you can find a number of them.
Here is one suggestion;
http://www.jscreenfix.com/
Dah•veed

Magsafe problems and apple care

Hello folks,
It seems like my Magsafe power adapter has finally kicked the bucket. I noticed that the portion of cord nearest to the brick that gets plugged into the wall started melting and frayed wires became visible in the exposed jumble of internal stuff. The area where is melting/fraying occurred is also slightly (ever so slightly) brown. I have apple care on my mac book pro, are these kind of things covered by warranty?
Also I have discontinued using the adapter and am running only on battery power (two hours left!)

Folks,
This is just a follow-up. I took my Macbook Pro and frazzled/melted Magsafe connector to my nearest Apple Store, which happens to be in Shibuya Tokyo. They exchanged it for a new one, almost no questions asked. Except the clerk did ask if I was "injured" by the melting. Apple care, best warranty ever, even works overseas!
Oh and it seems like wrapping the cord of the Magsafe may contibute to the melt downs. According to the clerk, I mean Genius' explanation one shouldnt wrap the cord around the Magsafe when stowing it. Hmm....

TS1398 I have never had a problem with Apple. After the 7.02 update, my Wifi grayed out and would not turn on. Now my Wifi turns on but it will not connect. I even typed in the name and it still won't connect. I have tried all of apple's solutions.

I have tried all the solutions apple has offered online. I will not reset my phone to factory settings unless it is a last resort. What is Apple doing to fix this? I had my last Iphone last for more than 2 years and I hve had this one less than a year. My Wifi was greyed out and now it's on but won't connect or locate any networks (but if I keep switching it on and off it will freeze on me again). Does Apple have plans to fix this problem because I refuse to purchase a new phone?
Are there any other new solutions to try in fixing the Wifi that doesn't require freezing or heating up the phone or switching to airplane mode and resetting the network settings as well making sure it's up todate or changing the apostrophe in the phone's name? My phone has never been dropped or damaged. Everyone around the world seems to be having this problem and Apple does not seem to be making a move to fix it? I use this phone for everything and 4g will only last so long before I reach my monthly limit. Please help!!!!!!!!!

that makes no sense... it was only doing an update... if that's the case it should have promted me to back up first if this is even possible... there is a program that says it can recovery anything that hasn't been written over yet.. so would this not work? http://www.iphone-data-recovery.com/iphone-data-recovery.html or would the apple store be able to recover it??? i've done plenty of data recovery on computers... why wouldn't it be possible on an Iphone... does apple seriously not care about thier customers at all??? how about thier employees that are gonna get more than an earful tomorrow when I walk in there store??? No wonder samsung paid 2 million to apple in pennies when they got sued... (how does it feel to be screwed with apple?!)

I am using Apple iphone 3gs and having a problem of no services after inserting sim card

I am using Apple iphone 3gs and having a problem of no services after inserting sim card, how to resolve it?

Follow this article below it will tell you step by step what to do.
http://support.apple.com/kb/ts4429
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MPB problems and Apple service

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