MS SQL server is going down frequently(10 days of gap) with exception message: "A severe error occurred on the current command. The results, if any, should be discarded".

MS SQL server is going down frequently(10 days of gap) with exception message: "A severe error occurred
on the current command. The results, if any, should be discarded". We are facing this issue for past two month.But funny thing is server will be up automatically with out any service restart manually.  Also if we try to restart the SQL
server service manually then SQL server will be in a dead lock situation and it will not come up even if we wait for long time. Then we should do a windows server machine restart to
make the SQL sever up. As a suggestion from Microsoft to fix this kind of similar issue,
we have installed service pack 3 for SQL Server. But even after we are facing same issue.
Server Details:
Server OS: Windows Server 2008 R2
Two type of database servers are installed on server:
1. MS SQL Server 2008 R2
2. My SQL
Also Reporting server is configured for the purpose of generating SSRS report from a dot net website.
 NOTE:Immediately after the data retrieval/save, we are closing the connection explicitly by the
application.
we have checked the windows event log and below are the details:
Log Name:      Application
Source:        ASP.NET 4.0.30319.0
Application information:
    Application domain: /LM/W3SVC/5/ROOT-1-130718142067856406
    Trust level: Full
    Application Virtual Path: /
    Application Path: E:\WebSpaceFolder\ACSQuiK\Production\
    Machine name: DBSERVER 
 Process information:
    Process ID: 148
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE 
 Exception information:
    Exception type: SqlException
    Exception message: A severe error occurred on the current command.  The results, if any, should be discarded.
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
Log Name:      Application
Source:        Report Server Windows Service (MSSQLSERVER)
Description:
Report Server Windows Service (MSSQLSERVER) cannot connect to the report server database.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Report Server Windows Service (MSSQLSERVER)" />
    <EventID Qualifiers="0">107</EventID>
Could anybody can suggest any kind of fix for this issue? Thanks in advance.

Hi YesYemPee,
I have tried but still not clear about your issue, I would like you provide more details information about your issue based on below points to better analysis about the issue:
What action did you do and caused the error "A severe error occurred on the current command. The results, if any, should be discarded", did you run report on the web application or something else then the error happen?
If you rendering the report and got the error, please try to provide us more error information in the log files which path like:
C:\Program Files\Microsoft SQL Server\MSRS10_50.MSSQLSERVER\Reporting Services\LogFiles
If it is not the case in step1, Please try to provide SQL Server Error log(SQL Server Logs) and more details information.
If you still have any problem, please feel free to ask.
Regards,
Vicky Liu
Vicky Liu
TechNet Community Support

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      CONFIGURATIONFILE:             C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20120731_161013\ConfigurationFile.ini
      CTLRSTARTUPTYPE:               0
      CTLRSVCACCOUNT:                <empty>
      CTLRSVCPASSWORD:               <empty>
      CTLRUSERS:                     <empty>
      ENABLERANU:                    false
      ENU:                           true
      ERRORREPORTING:                false
      FEATURES:                      SQLENGINE, REPLICATION, FULLTEXT, DQ, AS, RS, BIDS, CONN, IS, BC, SDK, SSMS, ADV_SSMS, SNAC_SDK
      FILESTREAMLEVEL:               0
      FILESTREAMSHARENAME:           <empty>
      FTSVCACCOUNT:                  NT Service\MSSQLFDLauncher$SS2012
      FTSVCPASSWORD:                 <empty>
      HELP:                          false
      INDICATEPROGRESS:              false
      INSTALLSHAREDDIR:              C:\Program Files\Microsoft SQL Server\
      INSTALLSHAREDWOWDIR:           C:\Program Files (x86)\Microsoft SQL Server\
      INSTALLSQLDATADIR:             <empty>
      INSTANCEDIR:                   C:\Program Files\Microsoft SQL Server\
      INSTANCEID:                    SS2012
      INSTANCENAME:                  SS2012
      ISSVCACCOUNT:                  NT Service\MsDtsServer110
      ISSVCPASSWORD:                 <empty>
      ISSVCSTARTUPTYPE:              Automatic
      MATRIXCMBRICKCOMMPORT:         0
      MATRIXCMSERVERNAME:            <empty>
      MATRIXNAME:                    <empty>
      NPENABLED:                     0
      PID:                           *****
      QUIET:                         false
      QUIETSIMPLE:                   false
      ROLE:                          <empty>
      RSINSTALLMODE:                 DefaultNativeMode
      RSSHPINSTALLMODE:              DefaultSharePointMode
      RSSVCACCOUNT:                  NT Service\ReportServer$SS2012
      RSSVCPASSWORD:                 <empty>
      RSSVCSTARTUPTYPE:              Manual
      SAPWD:                         <empty>
      SECURITYMODE:                  <empty>
      SQLBACKUPDIR:                  <empty>
      SQLCOLLATION:                  SQL_Latin1_General_CP1_CI_AS
      SQLSVCACCOUNT:                 NT Service\MSSQL$SS2012
      SQLSVCPASSWORD:                <empty>
      SQLSVCSTARTUPTYPE:             Automatic
      SQLSYSADMINACCOUNTS:           Haansi-PC\Haansi
      SQLTEMPDBDIR:                  <empty>
      SQLTEMPDBLOGDIR:               <empty>
      SQLUSERDBDIR:                  <empty>
      SQLUSERDBLOGDIR:               <empty>
      SQMREPORTING:                  false
      TCPENABLED:                    0
      UIMODE:                        Normal
      UpdateEnabled:                 true
      UpdateSource:                  MU
      X86:                           false
      Configuration file:            C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20120731_161013\ConfigurationFile.ini
    Detailed results:
      Feature:                       Management Tools - Complete
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Client Tools Connectivity
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Client Tools SDK
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Client Tools Backwards Compatibility
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Management Tools - Basic
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       SQL Server Data Tools
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Reporting Services - Native
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Database Engine Services
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Data Quality Services
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Full-Text and Semantic Extractions for Search
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       SQL Server Replication
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Integration Services
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       Analysis Services
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Feature:                       SQL Client Connectivity SDK
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred during the setup process of the feature.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
    Rules with failures:
    Global rules:
    Scenario specific rules:
    Rules report file:               C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20120731_161013\SystemConfigurationCheck_Report.htm

    Please help. 
    I did what you suggested, but, still got error message to install SQL server data tools: Here is the log.
    Overall summary:
      Final result:                  Failed: see details below
      Exit code (Decimal):           -2068037632
      Start time:                    2014-09-29 15:05:38
      End time:                      2014-09-29 15:15:55
      Requested action:              Install
    Setup completed with required actions for features.
    Troubleshooting information for those features:
      Next step for SSDTBI_VS2012:   Use the following information to resolve the error, and then try the setup process again.
    Machine Properties:
      Machine name:                  MSBI
      Machine processor count:       4
      OS version:                    Future Windows Version
      OS service pack:               
      OS region:                     United States
      OS language:                   English (United States)
      OS architecture:               x64
      Process architecture:          32 Bit
      OS clustered:                  No
    Product features discovered:
      Product              Instance             Instance ID                    Feature                
                     Language             Edition              Version         Clustered  Configured
      SQL Server 2008                                                          Management Tools - Basic  
                  1033                 Express Edition      10.0.1600.22    No         Yes       
      SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Database Engine Services                 1033      
              Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            SQL Server Replication                   1033      
              Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Full-Text and Semantic Extractions for Search 1033                
    Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012      MSSQLSERVER          MSSQL11.MSSQLSERVER            Data Quality Services                    1033    
                Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012      MSSQLSERVER          MSAS11.MSSQLSERVER             Analysis Services                        1033  
                  Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012      MSSQLSERVER          MSRS11.MSSQLSERVER             Reporting Services - Native              1033        
            Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012                                                          Management Tools - Basic  
                  1033                 Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012                                                          Management Tools - Complete  
               1033                 Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012                                                          Client Tools Connectivity  
                 1033                 Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012                                                          Client Tools Backwards Compatibility
        1033                 Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012                                                          Client Tools SDK      
                      1033                 Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012                                                          SQL Server Data Tools    
                   1033                 Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012                                                          Integration Services    
                    1033                 Enterprise Evaluation Edition 11.0.2100.60    No         Yes       
      SQL Server 2012                                                          Reporting Services - SharePoint
                                                       11.0.2100.60    No         Yes    
    Package properties:
      Description:                   Microsoft SQL Server 2012 Service Pack 1
      ProductName:                   SQL Server 2012
      Type:                          RTM
      Version:                       11
      Installation location:         C:\9f7a58aa5d6d76ffe6be968a4ad339f5\x86\setup\
      Installation edition:          Express
      Slipstream:                    True
      SP Level                       1
      Patch Level:                   11.1.3128.0
    Product Update Status:
      Success: KB 2674319, KB 2793634
    Product Updates Selected for Installation:
      Title:                         Service Pack 1
      Knowledge Based Article:       KB 2674319
      Version:                       11.1.3000.0
      Architecture:                  x86
      Language:                      1033
      Title:                         SQL Server 2012 SP1 GDR Product Update
      Knowledge Based Article:       KB 2793634
      Version:                       11.1.3128.0
      Architecture:                  x86
      Language:                      All
      Update Source:                 MU
    User Input Settings:
      ACTION:                        Install
      ADDCURRENTUSERASSQLADMIN:      true
      AGTSVCACCOUNT:                 <empty>
      AGTSVCPASSWORD:                <empty>
      AGTSVCSTARTUPTYPE:             Manual
      ASBACKUPDIR:                   Backup
      ASCOLLATION:                   Latin1_General_CI_AS
      ASCONFIGDIR:                   Config
      ASDATADIR:                     Data
      ASLOGDIR:                      Log
      ASPROVIDERMSOLAP:              1
      ASSERVERMODE:                  MULTIDIMENSIONAL
      ASSVCACCOUNT:                  <empty>
      ASSVCPASSWORD:                 <empty>
      ASSVCSTARTUPTYPE:              Automatic
      ASSYSADMINACCOUNTS:            <empty>
      ASTEMPDIR:                     Temp
      BROWSERSVCSTARTUPTYPE:         Disabled
      CLTCTLRNAME:                   <empty>
      CLTRESULTDIR:                  <empty>
      CLTSTARTUPTYPE:                0
      CLTSVCACCOUNT:                 <empty>
      CLTSVCPASSWORD:                <empty>
      CLTWORKINGDIR:                 <empty>
      COMMFABRICENCRYPTION:          0
      COMMFABRICNETWORKLEVEL:        0
      COMMFABRICPORT:                0
      CONFIGURATIONFILE:             
      CTLRSTARTUPTYPE:               0
      CTLRSVCACCOUNT:                <empty>
      CTLRSVCPASSWORD:               <empty>
      CTLRUSERS:                     <empty>
      ENABLERANU:                    false
      ENU:                           true
      ERRORREPORTING:                true
      FEATURES:                      SSDTBI_VS2012, SNAC_SDK
      FILESTREAMLEVEL:               0
      FILESTREAMSHARENAME:           <empty>
      FTSVCACCOUNT:                  <empty>
      FTSVCPASSWORD:                 <empty>
      HELP:                          false
      IACCEPTSQLSERVERLICENSETERMS:  true
      INDICATEPROGRESS:              false
      INSTALLSHAREDDIR:              C:\Program Files\Microsoft SQL Server\
      INSTALLSHAREDWOWDIR:           C:\Program Files (x86)\Microsoft SQL Server\
      INSTALLSQLDATADIR:             <empty>
      INSTANCEDIR:                   C:\Program Files (x86)\Microsoft SQL Server\
      INSTANCEID:                    <empty>
      INSTANCENAME:                  <empty>
      ISSVCACCOUNT:                  NT AUTHORITY\Network Service
      ISSVCPASSWORD:                 <empty>
      ISSVCSTARTUPTYPE:              Automatic
      MATRIXCMBRICKCOMMPORT:         0
      MATRIXCMSERVERNAME:            <empty>
      MATRIXNAME:                    <empty>
      NPENABLED:                     0
      PID:                           *****
      QUIET:                         false
      QUIETSIMPLE:                   false
      ROLE:                          AllFeatures_WithDefaults
      RSINSTALLMODE:                 DefaultNativeMode
      RSSHPINSTALLMODE:              DefaultSharePointMode
      RSSVCACCOUNT:                  <empty>
      RSSVCPASSWORD:                 <empty>
      RSSVCSTARTUPTYPE:              Automatic
      SAPWD:                         <empty>
      SECURITYMODE:                  <empty>
      SQLBACKUPDIR:                  <empty>
      SQLCOLLATION:                  SQL_Latin1_General_CP1_CI_AS
      SQLSVCACCOUNT:                 <empty>
      SQLSVCPASSWORD:                <empty>
      SQLSVCSTARTUPTYPE:             Automatic
      SQLSYSADMINACCOUNTS:           <empty>
      SQLTEMPDBDIR:                  <empty>
      SQLTEMPDBLOGDIR:               <empty>
      SQLUSERDBDIR:                  <empty>
      SQLUSERDBLOGDIR:               <empty>
      SQMREPORTING:                  true
      TCPENABLED:                    0
      UIMODE:                        AutoAdvance
      UpdateEnabled:                 true
      UpdateSource:                  MU
      X86:                           false
      Configuration file:            C:\Program Files (x86)\Microsoft SQL Server\110\Setup Bootstrap\Log\20140929_150412\ConfigurationFile.ini
    Detailed results:
      Feature:                       SQL Server Data Tools - Business Intelligence for Visual Studio 2012
      Status:                        Failed: see logs for details
      Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
      Next Step:                     Use the following information to resolve the error, and then try the setup process again.
      Component name:                Microsoft Visual Studio Tools for Applications 2012
      Component error code:          0x80044000
      Component log file:            C:\Program Files (x86)\Microsoft SQL Server\110\Setup Bootstrap\Log\20140929_150412\VSTA2012_LangsSupport_Cpu32_1.log
      Error description:             VS Shell 2012 installation has failed with exit code -2147205120.
      Error help link:               http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3436.0&EvtType=VSTA2012_LangsSupport%40Install%400x-2147205120
      Feature:                       SQL Client Connectivity
      Status:                        Passed
      Feature:                       SQL Client Connectivity SDK
      Status:                        Passed
    Rules with failures:
    Global rules:
    Scenario specific rules:
    Rules report file:               C:\Program Files (x86)\Microsoft SQL Server\110\Setup Bootstrap\Log\20140929_150412\SystemConfigurationCheck_Report.htm

  • SQL Service Broker 2012: the connection was closed by the remote end, or an error occurred while receiving data: '64(The specified network name is no longer available.)'

    Anyone can help with the below issue please? Much appreciated.
    We have about 2k+ messages in sys.transmission_queue
    Telnet to the ports 4022 is working fine.
    Network connectivity has been ruled out.
    The firewalls are OFF.
    We also explicitly provided the permissions to the service account on Server A and Server B to the Service broker end points.
    GRANT
    CONNECT ON
    ENDPOINT <broker> <domain\serviceaccount>
    Currently for troubleshooting purposes, the DR node is also out of the Availability Group, which means that we right now have only one replica the server is now a traditional cluster.
    Important thing to note is when a SQL Server service is restarted, all the messages in the sys.transmission queue is cleared immediately. After about 30-40 minutes, the errors are continued to be seen with the below
    The
    connection was
    closed by the
    remote end,
    or an
    error occurred while
    receiving data:
    '64(The specified network name is no longer available.)'

    We were able to narrow down the issue to an irrelevant IP coming into play during the data transfer. We tried ssbdiagnose runtime and found this error:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    C:\Windows\system32>SSBDIAGNOSE -E RUNTIME -ID 54F03D35-1A94-48D2-8144-5A9D24B24520 Connect to -S <SourceServer> -d <SourceDB> Connect To -S <DestinationServer> -d <DestinationDB>
    Microsoft SQL Server 11.0.2100.60
    Service Broker Diagnostic Utility
    An internal exception occurred: Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.
    P  29830                                 Could not find the connection to the SQL Server that
    corresponds to the routing address tcp://XX.XXX.XXX.199:4022. Ensure the tool is connected to this server to allow investigation of runtime events
    The IP that corresponds to routing address is no where configured within the SSB. We are yet unsure why this IP is being referred despite not being configured anywhere. We identified that this IP belongs to one of nodes other SQL Server cluster, which has
    no direct relation to the source server. We failed over that irrelevant SQL Server cluster and made another node active and to our surprise, the data from sys.transmission_queue started flowing. Even today we are able to reproduce the issue, if we bring
    back this node [XX.XXX.XXX.199] as active. Since, its a high business activity period, we are not investigating further until we get an approved downtime to find the root cause of it.
    When we get a approved downtime, we will bring the node [XX.XXX.XXX.199] as active and we will be running Network Monitor, Process Monitor and the SSB Diagnose all in parallel to capture the process/program that is accessing the irrelevant IP.
    Once, we are able to nail down the root cause, I will share more information.

  • An error occurred while sending mail. The mail server responded: 5.7.1 [P4] Message blocked due to spam content in message

    I have been using Thunderbird for a couple of years. On Friday 10 Apr my home email account stopped sending either new messages or replying to incoming emails. In addition I have Thunderbird get my work email and I can send and receive email just fine. I can also send email from my android phone and via the web.
    The message that has started coming up is the following:
    An error occurred while sending mail. The mail server responded: 5.7.1 [P4] Message blocked due to spam content in the message.. Please check the message and try again.
    I have tried reinstalling Thunderbird but nothing changed, I tried changing the port from 25 to 587 to 465 but nothing changed. I do not understand what is going on as on Wednesday Apr 8 everything was working just fine.

    I have just tried ringing RCN and they tell me that because I am not using an RCN email as such they can not help but he suggested that it was a filter in Thunderbird but I have not set any filters and can not see if there are any or how to change them. The only way sending my website url right now is to make it not look like a url. Where do I need to look to solve this as I first wrote last week everything was fine.

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    an error occurred while trying to access the server, I keep getting this message when trying to convert, what is the problem, windows 7 user

    Hi williaml,
    It sounds like you may be trying to access one of the Adobe Document Cloud services from within Adobe Reader. If so, please log out and then log back in.
    If you're still having trouble, please try logging in via the web interface at https://cloud.acrobat.com.
    Let us know how it goes!
    Best,
    Sara

  • I cannot send mail. Been so for 2 days. Get the message: An error occurred while sending mail. The mail server responded: Access denied

    When I send message the reply is "Access Denied" and a bunch of gobbly-gook ending with please re-check message. What would I check for? The G-G is of absolutely no value to the human species.
    An error occurred while sending mail. The mail server responded: Access denied...3c61d9886161c1c1b119b169f84d0c00bd1d41014c8da58d391805d17cbcdccd89e9557dcc85058535d178217d0831cc6d65.... Please check the message and try again.
    So what now. Mozilla must be the offspring of Microsoft in that help NEVER HELPS, EVER.

    Hello,
    Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
    Note: ''This will temporarily log you out of all sites you're logged in to.''
    To clear cache and cookies do the following:
    #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
    #Under "Time range to clear", select "Everything".
    #Now, click the arrow next to Details to toggle the Details list active.
    #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
    #Now click the ''Clear now'' button.
    Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
    '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
    ''(If you're using an added theme, switch to the Default theme.)''
    If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br>
    If Firefox is not running, you can start Firefox in Safe Mode as follows:
    * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
    ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    When you figure out what's causing your issues, please let us know. It might help others with the same problem.
    Thank you.

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