MSI GT683 -Graphics problem = computer fried several times

Question

hello..
first i would like to say sorry for my bad english.
i brought a MSI GT683 for little over 2 years ago because i wanted to play D3. the first 3-4 months i was playing battlefield3 because d3 was not release yet and the laptop was working with no problems. when i startet playing diablo3 i startet to experience hard FPS drop. from runing 100+ FPS it would drop to 5 fps for 10 secs every minute. after 2 weeks the laptop just shut down and i sent it to repair shop. they told me the grapiccard was fried. so after 1 month i got it back and began playing D3 and it worked fine for 2 weeks until it startet FPS drops again and 2 weeks later the laptop shut down again and again i sent it to the repair shop. and they told me the grapiccard and memory was fried. when i got it back 1 month later i decided to not play diablo3 again (what actually was the reason i brought the laptop) after the insurance ran out i fear to play games with average grapic
i have never had an MSI before this. but i used so much money on this laptop so its hard for me to see my little brothers  6-7 year old  computer runs better than my expensive laptop.. this expercience with MSI gaming laptops has really disapointed me because my friends said i should buy an MSI because they where build for gaming.. i feel i have paied 1500 euros to play league of legends
does anyone with the same laptop (MSI GT683) have had any problems like that ?
Regards
Daniel
a dissapointed gamer :(

Answer 1

If you have reason to believe that the repair center did not repair or diagnose the laptop properly, then you have the full right to claim the repair under warranty even when Warranty is expired, up to 6 years after Purchase in Europe. The issue however is, that 6 months after purchase the burden of proof lies with the buyer.
In other words, if you can proof that the problem with your laptop is not caused by you(mishandling, user error, etc) then the retailer has to take it in for repair under warranty.
So the question is, have you been using the laptop on surfaces that it is not intended for? IN example, are you using the laptop on your bed, your lap etc while its venting and heating ports are closed off? Thus not allowing any fresh air to come in?
Have you meddled with the fan speeds of the laptop?
Edit : Take in mind though that this EU directive is very hard to proof and stores, unless you literally press them with a copy of said directive, will try to get out of it and even if you show them directive they may still opt to go with the countries sales of goods act.
edit 2 : The directive in question is 1999/44/EC.