MSS - PCR - launch JSP form from action box

We have a PCR (leaver request) which is workflowed to an administrator to carry out the HR action. One of the options in the Action Box is to view the form - we're using JSP forms for this (we're using NW04 SP11). I've configured the ISR according to the SAP notes to be able to launch the JSP form for the administrator to view the form.
When we click the Display Form option the portal is launched as expected, the user logs on, but then a blank screen is displayed - ie not the form...
The URL that is generated is http://<portalserver>:<port>/irj/portal/<portalcomponent>?SCENARIO=ZCLR&REQUEST_NO=000500000165&MODE=DISPLAY&IFV=P
Has anyone set this up successfully and can offer any advice?
Regards
Ross

Hi Suresh,
Thanks for your suggestion, but it still isn't working - the portal is launched with this url but just stops at the user's start page in the portal. We're on 46C. Any other suggestions? Does the portal user (for the administrator) need anything to be able to view the jsp form?
http://sapportal:50000/irj/portal/zhcm.leaverrequest.default?SCENARIO=ZCLR&REQUEST_NO=000500000168&MODE=DISPLAY&IFV=P
Cheers
Ross

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