Multi monitor issues with resolution(?)

At a customer I have got a really strange and annoying problem. The customer has got a Hyper-V VM with 2012 R2 Server as a RDS server aka Terminal Server.
One user has got issues with his multi monitor setup. The connection settings seems to be OK. It is set to full screen and the checkbox for the multi monitor configuration is enabled. Theoretically this works because the user sees a correct setup with one
primary display and one secondary display. The settings itself are correct.
1. Primary display: 1680*1050
2. Secondary display: 27" 1920*1080
The display settings on the client are nearly the same except that the numbers of the two monitors are different (those numbers you get when you click identify at the resolution change window). On the Windows 7 client the primary display
number 2 and the 27" has got the number 1. On the Terminal Server the primary display has got the number 1 and the 27" display has got the number 2. But the corresponding resolution at the display number is correct.
Now the problem. Everything seems fine, the desktop is expended. But when the user is "touching" the top or bottom edge of the screen the display is scrolling (in full screen) - like in a 3D game scrolling over a map. The user told me that
both screens are scrolling equally at the same time. I am not sure but the user told me that if he is going to the bottom the CLIENT task bar appears. Changing the task bar of the client to fixed the user told me that the task bar will always show up. - Strange
that CTRL + ALT + BREAK does not work.
I tried to press CTRL + ALT + BREAK twice, changing the resolution to a fixed value and back to full screen again, changing the primary display to the new 27" monitor, adding smart sizing:i:1 to rdp file and upgrading the Intel HD
4600 laptop graphic drivers (must be downloaded from Lenovo :/). NOTHING helped :(.
But this strange behavior does not exist on the client. Opening two programs (simple notepad e.g.) on each display and maximize them and moving the mouse the screen borders won't show this problem. It only exist on the remote session.
Now the "funny" part. If I connect with Team Viewer to the client the problem disappears as long as I am connected. If I disconnect the problem shows up again.

Hi,
This is most likely a problem with the local machine's graphics driver and monitor configuration. I would suggest trying different things like removing and re-installing the display adapter and its drivers, removing the second monitor/restarting/adding
the second monitor back, adjusting the multi-monitor settings in display properties (changing between extending the desktop to the second monitor and not), undocking/restarting/docking, changing between different modes using Fn key on laptop (if laptop), etc.
The behavior under Team Viewer is likely because the graphics configuration is different when the driver is active.
I wish I could give you more precise instructions on how to resolve the issue. I have seen this behavior (panning desktop, multi-monitor config not exactly right) probably 3 times over the last 5 years, always with a laptop, and I had to "play"
with the settings before it finally went back to normal. The instances I have seen it occur did not involve Remote Desktop specifically.
-TP

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Thanks t.

T,
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http://forums.adobe.com/message/1540485#1540485
This bit of information in relation to GPU and OpenGL features and
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it doesn't affect my setup, it might be of interest to others who may
have missed it too.
Excerpt from
http://www.adobe.com/go/kb404898
Q. Does Photoshop take advantage of dual-GPU display cards?
A. Not at this time.
Q. Why can't Photoshop take advantage of more than one display card?
A. When you move an image window between two monitors that are
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Hi Jon,
I'm looking into this issue but it will take me some time to provide a reply.
In the meantime I noticed that you have 3 monitors with 1x 55' and 2x27' - please have a try to only connect 1x27' monitor and see if issue persists.
Also please try to change the screen resolution to a lower size and see if issue persists.
Both suggestions are not solution, I just would like to know if it is related to multiple monitor or screen resolution.
If you have any feedback on our support, please send to [email protected]

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EndSubSection
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Durzo wrote:
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