Multiple Agents in WF

Question

Hi All,
I am having a issue to send the mail to 2 more people along with the agent. Here is how my WF runs;
1. Creator chooses a agent from his inbox.
2. The workitem goes to the agent chosen.
Requirement: At this point when the workitem goes to chosen agent . But we also want the same workitem to be sent to 2 more people along with the agent selected.
Option1: I did look around and found we can do multiple line container element. But that will not work in our case because in that case if first agent opens it will disappear from other. We want it to be in their inbox no matter what.
Please let me know if i can do this in any way.
Thanks in advance,
Karuna.

Answer 1

Hi Karuna,
Please use a multiline container element. ( Create a multiline container element if you do not have in the wokflow container ).
Now populate the multiline container with user ids ( you must add leading 'US' to each user id ).
Now in the send mail step choose 'Organization Object' as Recipient type.
Then choose 'Expression' and use the multile container element( press F4 and select multiline container element ).
For example 'AGENTS' is a multiline container element and have the following values.
USXXXXX
USYYYY
USZZZZZ
now send mail step will send mail all three users ( XXXX, YYYY, ZZZZ ) at a time.
Hoping that this will help you.
Thanks and regards,
SNJY