Multiple-feed error

unable to resolve Multiple-feed error, printer picks-up large stacks of paper & jams. Difficulty opening rear cover (sticks), however, once open the bunch-up paper requires pliers to remove.  In an earlier warranty calls to tech. support in India,  I was instructed to return the printer for replacement. But I was diagnosed with cancer, in 2009 unable to follow through & comply due to medical complications, was discharged from Memphis Hospital in 2014 . What are my present options? Is there a manual paper feed option, bypassing paper tray? Thank You!

Hi , I understand that you are having issues with the printer pulling in multiple pages at the same time. I will certainly do my best to help you. I am very happy to see that you are doing better. Best of luck with your recovery. Unfortunately this model doesn't have a priority tray for single sheets. Please try these solutions:
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
so they are touching the paper stack without bending. I checked out the Laserjet Color Pro CM1415fnw printer in our lab. Try these steps to see if it may help.Turn off the printer and disconnect the power cable. Remove the paper tray and flip up the jam access door. Look inside where the paper tray was, at the back area, in the middle. You will see two little white rollers. Make sure they are moving freely and I would clean them with a damp cloth and then dry them off again. Open the back access door and check for any rollers also need to be cleaned. Try running a cleaning page through the printer.From the Home screen, touch the Setup icon.
Touch Service.
Touch Cleaning Page. What type of paper are you using? You may Contact HP Support to inquire about the trade in options or service. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Please let me know the outcome. Thank You.
 

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