My 6th gen Ipod nano does not show up in Itunes or in My Computer

I do not think that this is a problem with my computer because I own an older 5th gen nano and have never had problems with it before. Both my computer and Itunes has no problem seeing the older Ipod right now. I have followed the troubleshooting guides and I'm still stumped on why my new Ipod won't appear. I've read several disscussions and haven't found the fix yet. My newer Ipod has been connected to another computer before but I don't know whether it was a Mac or a PC, and I believe that is the problem. I was thinking maybe it would help if I completely reset my Ipod, I don't mind losing any music, but I have no idea how to if I can't connect it to my computer. Please tell me how to reset it to facory settings or if you think that something else will work I'm completely willing to try that too. Thank you.

Thanks for a reply
The cable that I'm using came with my 5th gen nano. The 6th gen Ipod shows that it's connected but the computer doesn't see it, so I don't think that it's the cable.
I did try this before when looking at the troubleshooting guide and nothing happens. It just resets and then the Ipod screen tells me that it's connected to the computer. It still is unseen by Itunes and no where to be found in my computer.
I don't have another computer to plug it into at the moment but I may be able to visit a friend that owns a decent PC in a few days. If that doesn't work out I will be getting a new lap top in a week and I'm hoping that it will work on that, but it won't be a Mac. So, let's say it works when I plug it into one of these computers, should I reset my Ipod from there or is there something else I should do?

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Hi there Ireneclover,
You may find the troubleshooting steps in the article below helpful.
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
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For anyone else having this problem, I found this solution to work. Try this first:
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f) If still not works, try re-install iTunes. Go into the Unstall Programs (in Control Panel) and uninstall everything that says Apple, and uninstall Bonjour. With the fresh
install of iTunes, everything came back and is should work. Hope it helps.
<Link Edited by Host>

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Thanks for a reply
The cable that I'm using came with my 5th gen nano. The 6th gen Ipod shows that it's connected but the computer doesn't see it, so I don't think that it's the cable.
I did try this before when looking at the troubleshooting guide and nothing happens. It just resets and then the Ipod screen tells me that it's connected to the computer. It still is unseen by Itunes and no where to be found in my computer.
I don't have another computer to plug it into at the moment but I may be able to visit a friend that owns a decent PC in a few days. If that doesn't work out I will be getting a new lap top in a week and I'm hoping that it will work on that, but it won't be a Mac. So, let's say it works when I plug it into one of these computers, should I reset my Ipod from there or is there something else I should do?

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sprinklsgirl

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