My After Effects CS6 won't update from the Creative Cloud
Update Failed.
Download error. Please contact customer support.
Can anyone help me? I tried customer support and there was nothing. The support sucks.
Nevermind all I had to do was run it as admin. I'm dumb.
Similar Messages
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I keep getting errors when updating from the Creative Cloud (49)
I keep getting errors when updating from the Creative Cloud (49).
" Update Failed" and when I click on Learn More. The error messages says there is a download error with (49) I am signed on as administrator, so that shouldn't be a problem. I have Windows 7.Error 49 https://forums.adobe.com/thread/1491394
-and https://forums.adobe.com/thread/1353632
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Can I use my current CS6 Photoshop and After Effects plug-ins if I join the Creative Cloud?
I am interested in getting a Creative Cloud membership but am wondering if I will still have access to all of my CS6 plug-ins for Photoshop and After Effects?
you can still use your cs6 versions along side the cc versions.
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After Effects is missing from the Creative Cloud Desktop application
It took over 10min for me to get to this place just to ask a question...REALLY ADOBE, You can't make it easier for people to get help with your products? I'm into my 50th min trying to install a trial version of After effects on a PC. After updating and creating my Adobe Cloud account, After Effects is no where to be found. I'm really frustrated and may switch back to Final Cut Pro! Someone wanna tell me how to install After Effects. Ridiculous!
If After Effects does not show up in the Creative Cloud app then your system does not meet the System requirements | After Effects - Adobe. This question has been ask about two or three times a month since the Creative Cloud was announced. You can't blame Adobe that you didn't read the system requirements before signing up for Creative Cloud. Other apps may be compatible and you may be able to use CS6 by filtering the available apps like so:
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Hi,
After Effects CC won't update on both my computers.
Every time I try to install the AE CC update, the installer asks me to close AdobeCrashDaemon to continue.
After quiting AdobeCrashDaemon and checking Activity Monitor to make sure it's not running, the installer keeps asking me to close AdobeCrashDaemon.
I hope you can help me.
Thanks,
KristiaanHi Jeff,
I checked the installation log file and found the error notice:
ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/Frameworks/mc_dec_amr.framework/mc_dec_amr"(Seq 4)
I opened the folder Applications/Adobe After Effects CC, and can't find the rest of the /After Effects CC.app/ etc. path inside it.
What would be the next step to solve this?
Thanks,
Kristiaan -
AFTER EFFECTS CC WON'T UPDATE - Error U44M1P28
After Effects CC won't update, I have tried everything... Need this fixed ASAP, fed up!
if that's an 'update not applicable error', you should probably uninstall, clean and reinstall per http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
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Spinning gear appears and I won't connect to home from the Creative Cloud Desktop.
Spinning gear appears and I won't connect to home from the Creative Cloud Desktop.
Please follow the steps in:
CC Spinning Blue Wheel under 'Home' or 'Apps'?
Creative Cloud Desktop App stuck on blue spinning wheel after update.
Hope it helps you.
Regards
Rajshree -
When I downloaded Photoshop from the Creative Cloud, it did not include Adobe Bridge?
When I downloaded Photoshop CS6 from the Creative Cloud, it did not include a copy of Adobe Bridge. Adobe Bridge does not appear in the selections in my Adobe File Manager to download from the Cloud. How do I obtain a copy of Adobe Bridge?
Bridge is automatically installed with Photoshop, After Effects, InDesign, Illustrator etc. There is no specific option to install it.
Mylenium -
the apps wont open but are fully updated in the creative cloud manager menu, how do I get them to open?
I have the same problem. New CC subscription. After crashing trying to open a CS6 file. Premiere Pro will not launch. I have updated video drivers and Quick Time player. (PC, Windows 8.1. nVidia GeForce GT 750M) "Sorry a serious error has occurred that requires Adobe Premiere Pro to shut down..." Thanks.
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Why does Lightroom disappear from the Creative Cloud manager?
Today may be a special case. Now I have "Photoshop CS6", "Photoshop CC", and "Photoshop CC (2014)" on my list of apps. But Lightroom appears on the list of "try/install" as "try", even though I am paying for the Photoshop/Lightroom combination.
In weeks past, Lightroom would disappear from the installed list, and would not be anywhere on the list. I would have to quit the CC manager and restart it to have it rediscover my apps. No other application ever does this, just Lightroom.
Martin FishHi Martin,
Sign out from the Creative Cloud desktop app. Click here to know how.
Sign in back.
Sarika -
Problem Viewing and Opening Files from the Creative Cloud
I am using Photoshop Touch v1.7.5 on an iPad4.
When I try to open an existing file from the creative cloud not all of my files and folders are displayed. My list of folders appear alphabetically and stop at those starting with the letter L. Therefore I cannot open all of my files that have previously been uploaded to the cloud.
Is this a bug or am I missing something here?
If it's a bug, is Adobe working on it?
When can we expect an update?Here is a link to a conversation I started conceening this very issue.
Version 1.7.5 Manual Sync Failure
I Had concerns about this problem back in November.
It is apparently a bug. Since Adobe has no customer support for the Photoshop Touch app, those of us who primarily make use of the creative cloud and the app are paying for a service that at the moment doesn't completely work.
It is very frustrating that customers paying for a creative clould account and using the photoshop touch app have only this forum as a source of customer support. As a result, you can't depend on receiving information from someone who is actually an Adobe employee.
I hope that Adobe is working to fix this problem. However, we don't really know if or when that may happen because of the lack of information that is supplied. -
Launching Photoshop from the creative cloud
Sorry for such a simple question but how do I launch Photoshop from the creative cloud?
What operating system and version?
In general on a windows system there should be shortcut to Adobe Photoshop CC in Start>All Programs menu and on a mac go to your Applications folder and in the folder called
Adobe Photoshop CC double click on the Adobe Photoshop CC.app.
On a mac after photoshop cc is started you can go to the dock, right click on the icon for photoshop cc, click on Options and click on Keep in Dock, which will place a shortcut to photoshop cc in the dock.
On windows you can right click on the photoshop cc shortcut in the all programs and choose Send to>Desktop (create shortcut) -
How do I reinstall Adobe Acrobat XI Pro from the Creative Cloud? I was deleting another program and accidently deleted Acrobat.
Sweetmelissa63 for information on how to reinstall Adobe Acrobat XI Professional please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
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The dropdown menu from the Creative Cloud icon on the menu bar keeps giving me the following message: "Download Error" I quit and restarted the creative cloud app to no avail. Running Mavericks on a mid 2011 iMac.
Try below steps once
click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Make sure to open ~/Library not /Library ( there will be two Library folders )
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
Then launch Creative Could and check. -
How do I access photoshop and illustrator from the creative cloud on my i mac?
how do I access photoshop and illustrator from the creative cloud on my i mac?
Log in to your Cloud account to be able to download and install
Some general information
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
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