My app charged me and gave me updates i did not want, My app charged me and gave me updates i did not want

I was on make a zombie and purchased two .99 updates. I then scrolled down to see if i wanted to get any more, and i saw that it had said "sold out!" next to the expensive ones. I went to see if they had charged me and they did. I only get gift cards on christmas and on my birthday and other holidays. I had gotten 27 dollars and have bought very little and should have had about 21$, yet there there was 15$. I want my money back, they can take back the update packages.

You'll have to contact Apple support. I contacted them recently about some in-app purchases and received a prompt response, as well as a refund in about one business day.

Similar Messages

  • HT204266 I updated an app and got charged €100 how can I undo the update and get my money back?

    I had log me in and seen that there was an update so I gave my password and loaded the update on my iPad ,
    I just got notification that I have been charged €100 for this
    I want to reverse the up grade as I don't use logmein that often and can do without it.
    I am willing to do delete it altogether even though I paid for the original version in the first place,
    What can I do?
    I would appreciate your advice.

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I have a 2nd gen ipad. Since the latest ios update my ipad will not charge when hooked up to my computer running windows 7 and even though it shows that it syncs in Itunes, it will not download any apps. It just seems to skip that part.

    I went to the apple store and they hooked up my ipad to a mac and it showed that it was charging and that apps would download. My ipones, touches, and ipods are not having any problems, just this ipad. It seems to be since I updated to the new ios. You can't even do a restore on it because it doesn't recognize it. It shows up top that it's doing that but nothing happens on the ipad. The computer seems to recognize the ipad, itunes recognizes it. It acts like it is communicating with it but it doesn't download anything and won't charge when it's hooked up to the USB port. THe Apple store says there is nothing wrong with this ipad which is about 6 mths old. So what now?

    Most USB port do not supply enough current to charge the iPad.

  • HELP WITH APPLE ID!! LOST PREVIOUS ACCOUNT TO NEW ONE, AND CANNOT UPDATE APPS!! WAS ALSO CHARGED £2 TO VERIFY CARD!! iPOD TOUCH NOT LINKED TO NEW ACCOUNT

    I started my first Apple ID a few years back, at which point Google hadn't changed their email addresses from '@googlemail.com' to 'gmail.com'. So when this option became available, I decided to change my email to '[email protected]', instead of the older and more tedious to write '@googlemail.com'. There were no problems, everything worked as expected.
    I've recently changed my password everywhere, and one of the places was my Apple ID. I was taken to the site: "https://appleid.apple.com" where I found the 'Manage my account' link. I successfully changed my password.
    The 'Apple ID and Primary Email Address' caught my eye. It had always frustrated me that my Apple ID was the "old" email address from Google... and previous attempts to change this proved unsuccessful. It always stated that the (newer) '[email protected]' was already in use, which I put down to it being the same Google account. But this time it seemed to work. I received an email saying "Welcome to the iTunes Store", and since then I've had non-stop problems.
    At first I though that the only problem was going to be that I couldn't download/update apps on my iPod touch, or download anything on the iPod's 'iTunes' store. I've managed to link my new account with the iPod so that I can download new apps on it, but every time I go to update an app, it automatically assumes that the Apple ID is my old account: '[email protected]'. I thought that this would be fine, just a minor inconvenience, that I could go to my computer, update the apps there, then sync the iPod and everything would be dandy.
    I looked around and found myself at the IFORGOT site of Apple's. I've tried having an email sent to the 'older' Apple ID '[email protected]', but no email has come through, and I also tried the other option of answering security questions... the first thing it asks is your date of birth, and as far as I know, I only have one of those. However, it told me my DOB was incorrect. My old account no longer seems to exist!!
    I tried updating the apps on my computer for the first time today, went to the 'Apps' tab on the left of iTunes and clicked the link saying '131 Updates Available'. This took me to the iTunes store as always, but when it had finished loading, it read: "No updates are currently available. To check for updates for another Apple ID, sign in with that Apple ID."
    Because all of the apps I downloaded were on my old Apple account, none of them exist as far as my new account is concerned. My old account no longer exists, so I have no option to sign in to that and update them. My collection of apps is far too large for me to even consider just downloading them all again! As well as apps not existing, my iPod touch is not linked to my new Account. I understand I could restore my it so that it would then be linked to it, but actually, I don't want to have to arrange the homescreen again, and re-connect to all the WiFi connections I've already made. Those are all saved in the backup that is updated when it is synchronised.
    Someone please help!! I don't know what to do, and I don't know how to get hold of Apple!!
    Thanks for reading.

    That is way too much to read.
    Why did you start a new account?
    You apps and other purchases will always be tied to the accoutn from which they were purchased.  You will have to update them using the user id and password on the accoutn from which they were purchased.
    The charge was very likley a authorization hold and will be removed.
    iTunes Store & Mac App Store: About credit-card authorization holds
    You can click "Support " at the top of this page, hen click the link under "Contact Us' if you need to contact itunes support.

  • My friend gave me ipod touch with all his accounts, i created new accounts but when i went on the appstore and tried to update apps installed by him,i was asked his account's password! i dont know his password.how can i use my account to update apps?

    my friend gave me ipod touch with all his accounts, i created new accounts but when i went on the appstore and tried to update apps installed by him,i was asked his account's password! i dont know his password.how can i use my account to update apps?

    You can't.  Apps and really all content purchased/downloaded through one Apple ID is forever tied to that Apple ID.  In the case of Apps they will always request that Apple ID to update as they are licensed to that Apple ID.
    In reality, the Apps were licensed to that Apple ID by the developer.  And cannot simply be given away to you for you to use.
    He should have wiped the iPod clean so you could set it up for your use without any of his accounts or purchased content as you are not really licensed to any of those Apps.
    Your friend should have followed this support document before giving the iPod to you:
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  • IPod Touch (2nd Gen) not charging properly and apps won't update

    Hi, I'm not really sure if or how these problems can be linked, but I thought I'd put them together just in case...
    My first problem is that my apps aren't updating properly.  When I try to apply the updates, I get the "waiting" come up but then it just resets having done nothing, sometimes needing me to switch my iPod right off and on again before I can use the app again.  I tried connecting my iPod up to my computer to apply the updates through iTunes and it seemed to work, but none of them actually updated.
    Having connected to iTunes and tried to sync everything, I also got an error message saying that the apps couldn't be synched due to not being able to determine what apps were on my iPod.  However, they were all sitting there looking like they had synched.
    The second part of the problem is that my iPod doesn't seem to be charging properly anymore.  The battery doesn't seem to be lasting as long as it should and I've noticed that sometimes when I'm charging it, I get the symbol come up that means it's running from the mains, when it should actually still be the symbol to show it's currenty charging, so I'm wondering if the problem is that it's not charging properly some of the time rather than the charge isn't lasting long enough.
    If anyone's got any ideas how to resolve any of this I'd really appreciate it
    Thank you
    amethystar

    Sounds like your power receptacle jack may be bad. See repair options in link below.
    Troubleshooting 101
    Some topics covered
    -Basic troubleshooting steps
    -Hard reset instructions
    -Manual restore instructions
    -Hardware troubleshooting
    -Preventive Maintenance
    -Anti-theft & recovery tips
    -Battery-saving tips
    -Repair options
    -Contacting Apple
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
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  • Why is my iTunes card being charged to update free apps without my authorization? And how do I stop this?

    Why is my iTunes card being charged to update free apps? And how do I stop this? I bought it to use for music now it is used up!

    Haven't you heard... there is no such thing as a free lunch
    iTunes Store: About In-App Purchases
              http://support.apple.com/kb/HT4009

  • HT5957 When I tapped the update for ios 7.0.2 my ipad just has an itunes app centre page with the a charge lead and an arrow from the charge lead pointing to the itunes app. I cant do anything with it. I switch it off and on and it goes straight to the sa

    When I tapped on the ios 7.0.3 update, my screen went blank then an itunes app appeared centre page with a charge lead and an arrow pointing to the itunes app. When I switch it off and on again it just back to the same screen. been like this for 6 days now. Can anyone help?

    1)  Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
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    http://support.apple.com/kb/ht4097
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    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
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    Restore from Backup  >  http://support.apple.com/kb/ht1766
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    Make sure you have the Latest Version of iTunes Installed on your computer ( v 11.1)
    iTunes free download from www.itunes.com/download

  • I updated my payment option details for app store and was charged with Rs. 60 twice. why did that happen?

    i changed my app store from canada to india and for that i'd to update my payment option details for app store and was charged with Rs. 60 twice. once the day i added the card details. and then another one 3 days later. why did that happen?
    i read soemwhere that it automatically gets credited back within 3-5 working days.
    waited for more than 7 days but no credit was given back.
    m feeling bad that i got charged without making any purchase.

    Each time that you add or change the card details on your account (and possibly also if you change your name and address, as the card needs to be registered to the same name and address as on your iTunes account) you will be charged a temporary store holding charge to check that the card details are valid and that the card is active, but it should disappear within a few days or so (the amount of time that it takes will vary by card issuer) : store holding charge.
    Give it a few more days, and if it still hasn't disappeared then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I just up dated to the new ProCamera App 3.1.2 from the South African Itune Store and got charge R7 for a free update.

    Can some one please explain why I'm being charge for a free update?

    Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
    Anything else I could try, or am I doomed!
    All of your help is much appreciated, thanks

  • HT1174 I'm trying to update my iphone 4 with the new iOS6 and in the middle of updating it gave me an error35, how am I able to update my phone in order to get certain apps?

    I'm trying to update my iphone4 with the new iOS6 and in the middle of udating it gave my an error 35, and I would like to figure this out so I can download the apps i need?

    What version do you currently have?
    If you have iOS 5.0 or later, do not update through iTunes if possible; update over Wi-Fi if you have it. Just go to Settings > General > Software Update.

  • My sister inlaw gave me her iphone3 and when i try to update a app it says that i must sign into her accound when i have already created my own apple id n put it in, how can i avoid that from happening/ change it?

    my sister inlaw gave me her iphone3 and when i try to update a app it says that i must sign into her accound when i have already created my own apple id n put it in, how can i avoid that from happening/ change it?

    You should do this to make this your iPhone and remove her info...
    If desired, move photos/videos off the Camera Roll: http://support.apple.com/kb/HT4083
    If desired, backup the device to iTunes or iCloud: http://support.apple.com/kb/ht1766
    Then, on the device...
    Settings > Messages > iMessage > Off
    Settings > FaceTime > Off
    Settings > iCloud > (scroll down) Delete Accout (this only unregisters and deletes it off the device)
    Settings > iTunes & App stores.  Tap the AppleID and sign out.
    Settings > General > Reset > Erase All Content and Settings
    Unregister the device at https://supportprofile.apple.com
    More Info... http://support.apple.com/kb/HT5661

  • I install at the new update cc2014 but for some reason in my computer appear double app the old one and the new  but the new dose not gave the setup that I have in my old version! What happen ?

    I install at the new update cc2014 but for some reason in my computer appear double app the old one and the new  but the new dose not gave the setup that I have in my old version! What happen ?

    Seriously, I doubt that your answer helped Erik.  He has two issues.
    He installed the new program and has a double icon folders with software. One for the new &  one for the old.  (I have this same problem.)
    He must have attempted to open one of the products and no longer see his personal settings transferred over.  (The install will ask to have those settings migrating, but you have to accept it. eh, I could be wrong; but, that what i remembered doing.
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    In addition, I have tried to uninstall the older by clicking on the application's manager icon.; Unfortunately, it shuts down at each attempt.  Therefore, I am unable to un-install the old product or the new. 
    Possibly, we were hoping that the new product would be simply updated if an old recent was already installed. 
    Instead, the installation simply created a new icon and the new folder with product.

  • The screen isn't working on my ipad2.  It's fully charged and is keeping time and showing which apps need updates, but I can't do anything because the touch screen isn't functioning.

    Has anyone had a problem with their iPad touchscreen not working?  Mine is fully charged, keeping time, and showing me there are apps that need updates, but I can' get the touchscreen to work.  I've turned it off and on several times and connected it o my laptop hoping it would "unfreeze", but nothing seems to work. Any ideas?

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    Resolve these most common issues:
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        •    Touch screen not responding
        •    Application unexpectedly closes or freezes
    http://www.apple.com/support/ipad/assistant/ipad/
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    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
     Cheers, Tom

  • HT1414 I tried to do an update in the settings mode and now my ipad is frozen with a black screen with itunes app in the middle and showing to plug in the charger. Nothing is happening and tried turning off device and still nothing.

    Ipad locked up while trying to do an update. Don't know how to fix and can't use ipad at all. Black screen with itunes app in the middle of screen and it shows picture of charger that it wants me to plug in. Nothing works.

    You are in recovery mode, you need to restore it through iTunes on your computer. Follow the article you linked from.

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