My best buy reward certificate not working on preorder?

This topic has been moved to our My Best Buy board under My Best Buy Gamer's Club for further moderation.

blue screen of death can be cause by several things:
hard drive failure, memory failure, virus in operating system files, and more
when you got a blue screen of death, next time that shows up, there's sometimes say "technical information" and blah blah blah blah. google that information up. sometimes they can tell you what exactly is wrong with it.
if you have restored your operating system several times already, and still getting "virus" that's causing blue screen of death, could be your RESTORE CD is F**K up.
ok that's one option, another one is:
1) reformat it AGAIN.
2) don't download anything, don't use bit torrent, dc-2
if u still get bsod and then do this:
buy this:
Model: WD2500BEVSRTL1 | SKU: 9024147it's an internal hard drive for xps laptop (sata)
swipe it out, install ur restore cd of operation on it
if u don't get bsod anymore, that means u're previous hard drive is a bad hard drive.
or just send ur laptop straight to manufacture, don't go through geek squad. lets see what dell says about it.

Similar Messages

Rewards certificates not working

When I try to use my certificates online right now it says "rewards information is currently unavailable. Is this happening for anybody else?

Hello everyone,
We are aware of an issue with redeeming My Best Buy™ certificates on BestBuy.com and are actively working to fix it. I do want to sincerely apologize for any inconvenience you may have experienced while trying to redeem certificates on BestBuy.com tonight, and once I have an update, I will post it here.
If you have placed an order on BestBuy.com and were unable to redeem certificates, then please send me a private message with your name, email address, My Best Buy™ ID #, and order # and I will see what I can do to help. If you have not yet placed an order because your certificates were not being accepted, then I would encourage you to submit the order so that you do not miss out on any of the products you wanted and then send me a private message.
You can send a private message by clicking on the blue button in my signature labeled "Private Message." This goes for any other members that may happen to read this thread and have experienced the same issue on BestBuy.com tonight.
Thank you for your continued patience!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Certificate not works when deploy the store app package by powershell

I request a web service with a pfx certificate in windows store app, it works well, but after I create a package by VS2013, and
deploy the app with powershell, access web service failed, seems the certificate not works. Any hints, suggestion ? My code as below:
string certRawData = StringEncryptionHelper.Decrypt(ConfigurationLoader.ApplicationSettings.CertificateData.RawData);
string certPassword = StringEncryptionHelper.Decrypt(ConfigurationLoader.ApplicationSettings.CertificateData.Password);
await CertificateEnrollmentManager.ImportPfxDataAsync(certRawData,
certPassword,
ExportOption.Exportable,
KeyProtectionLevel.NoConsent,
InstallOptions.None,
ConfigurationLoader.ApplicationSettings.CertificateData.FriendlyName);
CertificateQuery certQuery = new CertificateQuery { FriendlyName = ConfigurationLoader.ApplicationSettings.CertificateData.FriendlyName };
IReadOnlyList<Windows.Security.Cryptography.Certificates.Certificate> certs = await CertificateStores.FindAllAsync(certQuery);
certificate = certs.FirstOrDefault();
var protolFilter = new HttpBaseProtocolFilter { ClientCertificate = certificate };
var client = new HttpClient(protolFilter);
HttpResponseMessage result = await client.GetAsync(requestUri);

Hello Mosser lee，
As this issue is related to Development, it is recommended to post in the related MSDN forum.
The professionals there will be glad to help you.
https://social.msdn.microsoft.com/Forums/en-US/home
Thanks for your understanding.
Best regards,
Fangzhou CHEN
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Best Buy Appliance Delivery Not Doing What They Said They Would Do. Order Cancelled.

I recently purchased a refrigerator from bestbuy.com and chose the option to have it delivered on Tuesday the second of December (today). I received an order confirmation e-mail from best buy on the day of purchase (November 28) which stated the following (taken directly from the e-mail):
The scheduled appointment date of your item(s) below is Tuesday, December 2, 2014
We'll call you by 9PM the night before your appointment with an estimated arrival time window at the phone number(s) you provided at the time of purchase (with either live or pre-recorded calls).
Thank you for shopping with us.
Sincerely,
Karalyn Sartor
Vice President Customer Care
Yesterday, on Monday the 1st of December, I got a knock on the door from the Best Buy delivery team. They had my refrigerator and were here to deliver it. I was not ready for them to deliver the refrigerator at that time, at all, as I was not expecting it. I asked the driver to please deliver it on the scheduled date. The change in scheduling happened without a postive notification.
I checked afterward and saw that their was en e-mail sent during the evening of November 30 informing me that the refrigerator would be delivered on Monday the 1st. This e-mail was in my spam folder and I did not see it. I did not expect it either as I was under the impression that I would be called by phone prior to delivery (as stated in the original purchase confirmation e-mail). So some mistake/change in scheduling happened. Not a big deal to me.
Thirty minutes ago I called the 1-888 number mentioned in the e-mail to inquire about what time I could expect my refrigerator to be delivered. I was told it was rescheduled for December 20th, which is not acceptable to me.
I was told the earliest delivery date that they could honor would be for monday the 8th of December. That is unacceptable to me as well. I was advised I had no other options for delivery other than to receive it on the 8th of December, 6 days after the aggreed upon delivery date.
In the end I cancelled the order. As a customer I do not like to be treated this way (to be told one thing at first (delivery date and that I would be called by phone), to have that one thing change, and to not be told in a *reasonable* manner that the one thing had changed.
Best Buy customer service, If you would like to contact me you have my e-mail address. You also have my correct phone number for calling me, which your system verified when it looked up my order by phone. Until then, please consider me an unsatisfied customer that will look very closely at other buying options for all my future appliance and home electronics needs.
Thank You.
P.S. - The person I spoke to on the phone to inquire about and cancel my order was very courteous and professional.

To Whom It May Concern,
I posted earlier regarding a refrigerator delivery problem. http://forums.bestbuy.com/t5/Delivery-Installation/Best-Buy-Appliance-Delivery-Not-Doing-What-They-S...
I've since read a few of the other posts and think I see some common issues that many others have been having:
1. Not calling the customer. We (customers) expect someone will call us the day before a scheduled delivery date to confirm the item is being delivered and approximately what time to expect it. The confirmation e-mail you send even states that this will happen.
2. Not notifying the customer regarding changes. We (customers) expect someone will notify us if delivery dates are changed. This is especially important if the delivery date has been moved forward, as in my case. My particular problem would have been avoided entirely if someone from Best Buy would have notified me that the refrigerator I ordered would arrive one day ahead of schedule. An e-mail is not a good enough notification when you move the shipping date forward. How do you even know I have read/received it and will be home?
3. Not working with the customer. I've read a few forum posts where some mistake has happened, and now shipping is delayed by a signifcant amount of time (a week or more). If you (Best Buy) had some better way of working with whoever does your delivery for you, things would be better.
In my example the original delivery date was for today (Dec 2nd). You decided to deliver a day early on the 1st without making sure I knew you were coming on a differnet day than scheduled. So I wasn't ready. At this point I believe you (Best Buy) should have tried to correct this by rescheduling the delivery so that it happened on the original delivery date, December 2nd. You could have also arranged to deliver it later that same day, I would have been ok with that and had time to make things ready. Instead the delivery got rescheduled for the 20th of December by the system, and your customer service could only move it up to December 8. In a situation like this I think it would be better if you worked more with the customer (pay a driver an hour or two of overtime to get the goods delivered on the day you said you would or delay someone else who placed their order after I placed mine). Instead I was given one and only option, delivery on December 8.
In the end I took the other option, cancelling my order. You have lost my business on this sale and I now have a lower opinion of Best Buy as a company and a brand than I did before. This could have been avoided if you did any of the above three things.
Thank you for your time.

I want to buy Apple iPad 2 wifi cellular verizon from best buy. Will cellular work in pakistan with local Sim

HElp I want to buy Apple iPad 2 wifi cellular verizon from best buy. Will cellular work in pakistan with local Sim

US iPads are not locked to a carrier. Don't buy a Verizon or Sprint model, though.
Regards.

The BUY button does not work in iTunes

iTunes will not allow me to buy music. The BUY button does not work. I can drag a song to my Purchased folder and then the BUY button comes up in my Library! And then I can buy the song. However I want to purchase whole albums, not single songs.

It really makes it tough to troubleshoot when there is no error message. So what I'm saying is - I am sort of at a loss. Anyway, try this - close all apps on your iPad, reboot the iPad and then try again.
Tap the home button once. Then tap the home button twice and the recents tray will appear at the bottom of the screen. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

"buy now" button not working

"buy now" button not working... worked fine up until 2 days ago

If purchased in the USA... The warranty is only Valid in the USA.

I used to love my Best Buy Rewards mastercard

For probably the last 6 months+ if I made any of what Citibank considered suspicious charges they would freeze my card, turn down all purchases I attempted to make and leave a message on my home answering machine for me to call them. Some of these suspicious charges were for food purchases at places I go to frequently, Zappos which I shop at a few times a year, etc. It was embarrassing! Imagine being in line at the grocery store, department store etc and the cashier telling you your card was declined. I have been mortified. I finally called and complained and said this was unacceptable - their solution was to text me on my phone when they had a suspicious charge that had been attempted. I agreed that would be an improvement. Fast forward to today. I wanted to purchase my husband a $2200 gaming laptop from BestBuy.com - which was being shipped to my home address, in my name - and my card was declined. v First I check to make sure the number and expiration are correct - then I realize it is probably their crazy fraud protection. A couple minutes later I get a text that if I had attempted this charge I should reply back "1". I did that and received a message to try again. The purchase went through and although I was slightly annoyed at being delayed it was something that wasn't terribly inconvenient or embarrassing as it was online. Meanwhile, my husband gets home from work early today and calls me at work to let me know Citibank had called and needed me to call regarding potential fraud. I assured him I did not need to call them as I had already texted them. I then attempt to make another purchase to order flowers for a funeral - again declined!! I was speaking with the girl on the phone and told her that the credit card company would be sending me a text and then it would go through... we wait and nothing. Embarrassed by Citibank once again. I call Citibank's customer service line and they cannot help me unless I give them a reference code they left on my answering maching at home. Uggh!!! Not only did I have to wait for them to answer my call as I was placed on hold, but then I have to call my husband to get this code all so I can have the pleasure of talking to Citibank about why I cannot purchase these flowers. Evidentally the text is not enough. Even though i responded that the attempted charge was not fraudulent they still suspended my account after the charge went through. This is driving me insane!!!!! Why do they need to get me to tell them via text and also by calling them that the charge is not fraudulent? I think their process is nuts. I love having reward $$ to spend, but I think I will have to start using my amazon or Discover card and getting rewards that way as I cannot deal with this level of inconvenience and frustration. Please Best Buy try to get a more customer focused Bank to administer your accounts!!!

Hello User909807,
After having some close calls with fraudulent purchases on my own bank account, I know how scary it can be to know someone else other than you had your personal information, so it was nice to know my issuing bank was helping keep my identity safe. Having said that, it’s completely understandable why it’d be frustrating to discover you were unable to continue making purchases after confirming your identity via text, and I apologize if this caused any unintentional frustration.
While I’ll be sure to document your feedback regarding our partnership with Citibank, N.A., please know that they are the issuer of your My Best Buy credit card account. As such, I will be glad to share your concerns with our Citibank contacts so that they may contact you to discuss your account in further detail. Please know you should receive follow-up contact from them within the next 3-5 business days.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Rewards Elite Member was Lied to and severely mistreated by BESTBUY

BEWARE TO ALL CUSTOMERS WHO READ THIS.....Beware of lying BB salespeople and condescending BB Managers.
The following excerpts are my (an 'Elite' customer) attempts to open a dialog with the management at BESTBUY. A month has gone by now, I have sent the following information 7-9 times and this "company" has yet to reply. If you are a potential BB customer please read this and realize that when BB salespeople tell you something you must take their words with a grain of salt and all the while think of them as, well, Used Car Salespeople. If you are in fact BB Management you should know after reading this that I was one of those valued customers that you spend $MILLIONS$ each year to attract and do nothing to EARN. I have spent a ton O' cash over the last few years at BB on 3 Big Sceens, 2 i7 Computers, all of our iPhones, multiple office printers, 3 years of GEEK SQUAD memberships, 2 Kindle Fires, 2 iPad minis, 1 surround sound system, 2 BluRay players, Many software packages and finally ONE REMOTE CAR STARTER which is the reason for my initial query.
--THE FOLLOWING IS THE CORRESPONDENCE THAT I SENT REPEATEDLY TO BESTBUY--
Best Buy Management,
I have now sent 3 emails to your “Lisa.Smith” email address and after about two weeks have not yet received a reply. What do I need to do to get a reply from Best Buy. I’ve spent thousands of dollars (That’s $1000.00’s) and now feel that I am being severely disrespected by the management at Best Buy. I don’t make threats but I am very disappointed in that fact that I have been so loyal as a customer to a company that seems not to care about me as a customer at all. It’s odd that someone can spend so much money to a company thinking that such loyalty would be rewarded, only to be ignored and disrespected.
I am very well connected and respected in the media in St. Louis as well as in all social media and I do not want to use those platforms to air this out but I will if I don’t get a response from Best Buy.
The following is the entire initial email that includes what has transpired to this point:
Hi Lisa,
My name is Ken {removed per forum guidelines}. I am a “My Best Buy” Elite member and my acct.# is @@@@@. In the past I have purchased thousands of dollars worth of products from Best Buy. I have always been a loyal Best Buy customer and I’m writing you today to ask that I receive the same respect, loyalty and trust that I have given to Best Buy over the years.
Last December I went to the Best Buy on Watson Road in St. Louis, Missouri looking for an item for my wife for Christmas called a Viper 2-way Remote Start System, model number 4806v. I saw it at BestBuy.com. I went back to the area where you keep this item and the sales guy was really nice and helped me find the only one that you had left in stock. I told him that I wanted to have this installed in my wife’s car. I told him the year and model of the car, (2007 Toyota Rav 4) and asked if this was all that I needed or if I had to pay for installation. The salesman told me that their was no additional charge for installation. He said that all I needed to do is purchase the product and take the box home today. Give the present to my wife and then have her set up an appointment to have the remote system installed. He said that it could take as much as 3 hours and I was fine with that.
Today, my wife called the local Best Buy on Watson to set up an appointment to have the remote installed in her car and the sales guy on the phone told her that they could do it on February 23rd but there would be an additional charge of $250.00 since there were other parts that were needed to have this product installed in a Toyota Rav 4. My wife called me to tell me what was said and I then called and asked for a manager to discuss this issue.
A manager named Tim got on the phone. I explained everything to Tim as I have written in this email. After listening to me, Tim was very brief and simply said; “So, I can give you a refund for your purchase if you have the receipt.” I told him that I was happy with the product and my wife really wanted this in her car, I just needed to know how I could get it installed for the price that we originally agreed on. He asked if I remembered the salesperson’s name and I told him that I didn’t but was it listed on the receipt? He said “No the salesperson’s name was not listed on the receipt.” Tim said that I couldn’t get the item installed in my wife’s car unless I paid the extra $250.00 or I could get a refund. He added that if he gave 200 dollar installations to every customer who called and claimed they were told this then Best Buy would go out of business. I asked Tim if he was calling me a liar and he said no but I should understand why he can’t simply believe every customer who calls to complain. I asked him to be reasonable and let the installation go as originally agreed on and Tim said that he would not allow this but I could get a refund. I asked him if I could talk with someone higher up and he said that there wasn’t anyone higher up that I would be able to talk to. He said that those decisions stop with him. I told him that he was being very disrespectful considering all that I purchased from his location and he was silent for a second and then replied, “So, do you want a refund?” I told him not at this time but I would be calling his Corporate office and he replied with “Have a nice day.”
I then got online and found the BestBuy number “1-888-237-8289” and called it. I finally got to a live person who was very nice and they attempted to get me in contact with customer relations. The online salesperson kept coming back to me saying “don’t hang up I’m just trying to get a number to call.” She then told me that she was trying to get “Justin” on the phone to help me. After literally 15+ minutes Justin got on the line, he asked my name and then the phone beeped twice and hung up.
I was shocked but repeated the process above. After again waiting on the phone the online salesperson get me in touch with Customer relations. I started to speak to the person in CR and again, the phone beeped twice and hung up.
I tried a third time, explained everything in this email so far to the new online salesperson and she gave me the extension number to call if this happens again. It happened again.
I again called and asked the next online salesperson to connect me with x@@@. She said that they weren’t picking up but they were having some phone issues. She then gave me your email address and told me to tell you everything that I told her.
Here we are.
Please let me know what I need to do from here. If you look up my account you will see the extensive list of purchases that I have made from Best Buy. I believe that I have more than displayed my willingness to pay fair prices for good quality items but I will not be “bait and switched.” I think that the manager Tim had it wrong. He won’t go out-of-business if he helps qualified customers but he will if continues to treat good customers with such disrespect.
Thank You and I look forward to your reply.
Ken {removed per forum guidelines}
---POST NOTE-- For me, it's not about the $$$$ but about the way Tim talked to me and my wife. I have a wife and 11 and 15 year-olds. I estimate between them and I we will be spending well over $10,000.00 over the next four years for electronics and related services. The only question is will I be spending it at BEST BUY? After all of this, would you?
Please respond as soon as possible.
Thank You,
Kenneth {removed per forum guidelines}

Welcome to the forum, iChannel, and thank you for being an Elite My Best Buy member!
Minnesota winters can be bitterly cold, and I can imagine having a remote starter installed in my car would be amazing. It was very nice of you to purchase one for your wife, and I’m sure she was absolutely thrilled to have it installed. It’s regrettable to hear that some additional installation requirements came as such a shock to you though, and I truly apologize if we failed to properly explain the necessary costs associated with our car services.
When helping you figure out the essentials for a particular car installation, we go by a fit guide of sorts to provide you a cost estimate of the service. We do this by narrowing down the year, make, and model of your car and figuring out what components are necessary for the service you are wishing to purchase. It sounds like our associate who helped you find the stereo you were looking for may have been unaware of this guide, and consequently, may have provided you some inaccurate information regarding our services. This could explain why one of our certified auto technicians may have told your wife additional parts and payment were required to perform the remote starter installation.
No matter the situation though, our associates and managers should always be kind and courteous when assisting you, and I’m sorry if we were less than helpful when trying to work this out with you. It’s clear to me this situation has been far from ideal, and while I cannot erase what’s already transpired, I’d appreciate the opportunity to try to assist you. Please know I’ve sent you a private message to collect some further information from you to see what options we may have available to us. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the screen.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Canceled when my best buy reward cert. was used

I cancelled an order that I used a $5 reward cert on and only got back 125 points not all 250.
Solved!
Go to Solution.

Good morning golfer44,
Let's see what we can do about the remaining 125 points.
The certificates full point value ($5 = 250 points) should have reposted to your My Best Buy™ account 3 to 6 business days after you cancelled the order, and from what I can see, we are beyond 6 business days. With that being said, I will make sure the 125 points are added to your account. Please keep an eye on your account over the next 24 hours and you should see those points.
If for some reason you do not see the points post to your My Best Buy™ account by this time tomorrow or if you have any other questions, then please feel free to send me a private message and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us on the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy rewards card

Ok. I don't know where to start. But I would like to register my complain atleast some one to understand our -customer frustration. We went to best buy in harrisonburg virginia on 8 feb 2014 to buy samsung smart TV. The sales consultant was ok. We were talking abt F 7100 and F8000 and she was telling us there is not much difference except inbuilt camera and upgrading apps. But atlast my husband found one is dual core and other is 8000. Ok actually its not the issue. Bcz we were going to buy F series and we wanted to take advantage of 5% cash back, we want to make sure whats our limit since we hv nt used the card recently.We wanted to use best buy card and sales associate after trying our card said its expired and need to be applied newely. Time was close to 7.45 pm EST. Nikki the consultant did it online and at the end called citi bank and they wanted to talk to my husband after they talkd with him the rep fron citi bnk told Nikki of best buy to congratulate us bcz my husband aprcd to be platinum card holder with 6000 credit limit. We were happy and wanted to go for F 8000 and got 5 year protection plan all together around 3024 $ .Time was closer to 8.45 pm Est. Nikki was already getting restless. I dnt blame her bcz every ones nature will be the same around closing time. But when she tried to bill it .it came as the credit limit is only 750$. She tried two times and said its nt working. As we were concernd abt credit history we asked her to call citi bnk y it is like that. It took almost close to 2 hrs to resolve the issue from bnk side. We really nt happy with custmr service of citi bnk. And atlast their fault desk said SSN is keyed in wrongly from their side. But during that time Nikki was suportive and trying to redolve the issue. Manager josh was ok. Our point is my husband called citi bnk to file a complaint and he was in phone for 1 hr.After an hour they said SSN is keyed wrongly by best buy which I'm not sure. Bcz Nikki asked us to move from one side to another side secondary to key pad nt working. So I dnt know whether it could be BBY mistl. But my question is
1.if BBy did it wrongly when my husband spoke with bnk asdociate she asked for SSN how come their dydtem did not find it.ok
2. No matter what how the citi bnk approved it first time if SSN wrong
I have a 21 month old baby and he was crying and got fussy after 9pm. We live in staunton and drove 45 min to harrisonburg. When we came out of BBY it was close to 10.30 pm ESt then we drove home with hungry baby. CITI bnk just said to my husband its just a mistake and they can nt help it. And its BBy mistk. My husband spend 1 hr in phone with citi bnk suprvisor after we returned. Bcz we were very frustrated and tired. My husband felt so bad that he made me and my baby to suffer. More over our son was having cold and cough which worsen the situation.citi bank is not ready to answer for our frustration, time and how difficult was it with baby. We want to know wt BBY got to say abt this. My husband went to store again this morning bcz he had some work in there. And he explained abt his call to citibnk. BBY said they really don't hv anything to do with it. Hw come? If its nt for BBY product we would nt have applied for citi bnk card. Is it nt BBY duty to protect their customers? Above all this this morning the deal is changed that is yesterday we got a sound bar which is 349 $ but with F 8000 it is 80$ . But today for F 8000 you get samsung M7 spjr 349. $ completely free which is really disappointing us and me and my husband are really thinking abt returning the product as we have only set later this week for free delivery.
I hope atleast there shd be some one in BBY who understands our feelings, frustration and disappointment. I'm awaiting for a reply and nit just a sorry.
1. If BBY did it erongly

Hello Avab,
Thank you for reaching out to us on the forum! This is certainly an odd experience to say the least. I apologize if you feel the associate somehow caused the issues you have experienced with being approved for a Best Buy credit card. It would certainly be surprising to go from believing you were approved for such a high limit, to only being allowed to purchase such a low amount. Unfortunately I do not have access to reviewing your credit card account, as Citibank and Best Buy are separate companies. That being said, we do not have any influence over Citibank’s decisions or policies.
I would be happy to look into this by reaching out to Citibank, however, your husband would have to reach out to me directly with his name, phone number, and email address as it seems the card was opened under his name. Your husband may reach out to me by signing up on the forum and sending me a private message by clicking the link below in my signature, or by emailing [email protected] with “Attn: Tasha” in the subject line.
If you have any questions or concerns, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

SOAP Axis adapter_Encryption via Client Certificate not working

Dear Experts,
Could anyone please share the steps to enable encryption via client certificate in SOAP AXIS receiver adapter.
I am able to do the same using normal SOAP adapter but with AXIS framework the steps are not working.
I have come across few sdn links to configure axis framework for authentication using wsse security standard but this seems to be different as it requires user and password whereas with certificates we are not given any user/password.
Please provide some valuable inputs.
Thanks.

Hi Shikha,
see the -
Advanced Usage Questions
8. How can I configure a channel to use the encryption and ....
of the FAQ attached to the note -
1039369 - FAQ XI Axis Adapter
Regards
Kenny

Buy App button not working iTunes 10.6 Windows 7 (used to work)

Hello Community - color me stumped beyond compare...
I can no longer make purchases of apps (free or otherwise) using my Apple ID on iTunes 10.6.1.7 on Windows 7. It used to work as of Tue 10/2/2013 around 8pm. Later that evening it stopped working and hasn't allowed a purchase since. Clicking on FREE APP button or {PRICE} BUY APP button, visually makes the appearance that the button is clicked but doesn't do anything after that.
If I'm logged in to iTunes using my account - it visually makes the appearance that it the purchase button is clicked and does nothing. If I'm logged out, it visually makes the appearance that it is clicked and it doesn't ask for me to log in like it used to.
I've tried several solutions, all of them fails. I've conducted closed experiments, and still cannot isolate the solution.
Not wanting to go to iTunes 11, I upgraded to 10.6.3 (64x version) iTunes for Windows 7, and got the same non-responsive results.
I've had someone try to download on their system (they were using iTunes 11 on their PC) and it downloadeds using my Apple ID account.
I've rolled my PC's Win 7 system settings to a previous day when it was working, and it's still not working back to iTunes 10.6.1.7.
I've check iTunes diagnostics / firewall settings and although the iTunes diagnosis says: "Windows Firewall is on." AND it says "iTunes is NOT enabled in Windows Firewall." this is not accurate as iTunes is showing firewall enabled in Windows. (see image)
I've reset my modem/router (which is wired to this PC)... still no downloads.
I'm just stumped - anyone else experiencing similar issues or has anothe idea for solution?
I've ask for Apple's help but have not heard anything in 24+ hours, so I'm reaching out to the community.
Thanks in advance!
PS: The downloads have also stopped on an older laptop using my ID on an older iTunes using wireless to the same modem/router whereas downloads used to work on that laptop.

UPDATE: Welp - my solution was downloading iTunes 11; it restored the ability to purchase items. On the minus side I already miss coverflow, but on the plus side my appnabbing hobby is back on track... 240 downloads later. Missed out on 20 travel apps and a smattering of some others that went free and went back to sale price during the 2+ day "outage", but that's alright - they'll be back to free in another 2 years.
The rest of iTunes 11 is not as bad as I thought; it will take some time getting used to it. You might miss coverflow display view as you only get TILES view or LIST view to choose from. Also, within the Apps Library it does not give you a count of the number of highlighted apps like iTunes 10 did. I'm sure that was an oversight in design - likely to comeback in another version.
Although you can no longer double-click a category to create break-out windows as iTunes 10 allowed, I was happy to see you can get a separate download window if you click the DOWN ARROW next to search field while something is downloading. That's a plus.
Apple Support has only reached out once during the 2+ days to suggest logging out of iTunes, close the program, and re-launch / login and try to download again. (by the way, that did not work). If I waited one day apiece to try out seven different trouble-shoots one at a time, I'd be a week into trouble-shooting with no solution in sight.
If you are fearful as I was of iTunes 11, don't be. It works... just not like how you remember. Plus you can always go back and get a previous version of iTunes for PC - just Google keywords: "archived versions of itunes pc" (without quotes). The first hit is comprehensive. The site used to have MAC archived versions, but no more; I have not tried searching for Mac archive.
Cheers!

Best Buy Gamers Club not tied to account. 15 days to fix?

Yesterday, I was happily excited to purchase gamers club unlocked so I can get GTA 5 for XBONE. While at the store I had an issue signing up since my name was incorrect and the store rep was having a tough time getting that fixed. Instead I signed up using a new number not in best buys system.... Anyway, game wasn't instock so I wanted to get home and make the purchase at a different store for store pickup.
Came home to create account with the number I signed up with. Low and behold the gamers club unlock was not attached to my account. Called 800 number and they said it will take 15 days to fix?
Anything we can do here?

Hello thavarin,
Thank you for being a My Best Buy member, and thank you too for your interest in Gamers Club Unlocked. I'm sorry to hear of the difficulty you've had in the enrollment process, but I'll be happy to review your account with you.
Upon review of your account and purchase I have discovered that the store actually sold you a Gifting Gamers Club Unlocked membership, which can be used to give an Unlocked membership to a friend or family member. In order to Unlock an account, though the gifting card, which is activated when sold, would need to be brought back and used on a receipt with the Unlocked SKU, 3081375.
Please return to the store with the Gifting card you should have been given at the time of purchase as well as your receipt. A team member at the Customer Service counter should be able to assist you in getting your account unlocked.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

X.509 client certificate not working through Reverse proxy

Dear expert,
We are working on fiori infrastructure. Our current scope is to enable X.509 authentication for both internet and intranet. However, the intranet scenario for X.509 authentication is working fine but internet is not, we got error message of "Base64 decoding of certificate failed". For landscape, the only difference between internet and intranet is we have apache reverse proxy in DMZ. We are using gateway as fron-end server, business suite and HANA in the back-end.
As X.509 authentication works fine under intranet scenario, we assume that the configuration for X.509 for both front-end and back-end are correct. With that assumption, the issue would exist in reverse proxy. We are using apache 2.4.7 with openssl 1.0.1e, but we have upgraded the openssl to the latest version 1.0.1h for SSL certificate generation. Below are the apache configuration for X.509.
Listen 1081
<VirtualHost *:1081>
SSLEngine on
SSLCertificateFile "D:/Apache24/conf/server.cer"
SSLCertificateKeyFile "D:/Apache24/conf/server.key"
SSLCertificateChainFile "D:/Apache24/conf/server-ca.cer"
SSLCACertificateFile "D:/Apache24/conf/client-ca.cer"
SSLVerifyClient optional
SSLVerifyDepth 10
SSLProxyEngine On
SSLProxyCACertificateFile "D:/Apache24/conf/internal-ca.cer"
SSLProxyMachineCertificateFile "D:/Apache24/conf/server.pem"
AllowEncodedSlashes On
ProxyPreserveHost on
RequestHeader unset Accept-Encoding
<Proxy *>
     AddDefaultCharset Off
     SSLRequireSSL
     Order deny,allow
     Allow from all
</Proxy>
RequestHeader set ClientProtocol https
RequestHeader set x-sap-webdisp-ap HTTPS=1081
RequestHeader set SSL_CLIENT_CERT ""
RequestHeader set SSL_CLIENT_S_DN ""
RequestHeader set SSL_CLIENT_I_DN ""
RequestHeader set SSL_CLIENT_CERT "%{SSL_CLIENT_CERT}s"
RequestHeader set SSL_CLIENT_S_DN "%{SSL_CLIENT_S_DN}s"
RequestHeader set SSL_CLIENT_I_DN "%{SSL_CLIENT_I_DN}s"
ProxyPass / https://ldcinxd.wdf.sap.corp:1081/ nocanon Keepalive=on
proxyPassReverse / https://ldcinxd.wdf.sap.corp:1081/
We are out of mind on how to resolve this issue. Please kindly help if you have any idea on it.
thanks,
Best regards,
Xian' an

Hi Samuli,
Really thanks for your reply.
Yes, we have tried your suggestion above in the apache configure file above, but when testing the HANA service, we got error message "Certificate could not be authenticated".
Yes, web dispatcher makes the X.509 authentication much easier as under intranet scenario, no DMZ between browser and web dispatcher. Client certificate pass through web dispatcher directly and it works perfectly this way. Not sure why it doesn' t work through apache reverse proxy.
Best regards,
Xian' an

My best buy reward certificate not working on preorder?

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