My Broadband order has been cancelled 11 times so ...

I am at the end of my tether with BT.
Since the 11th of November I have been trying to migrate to BT Broadband -I am still trying.
I have been fobbed off with so many excuses now I don't know what to do next.
The lack of communication from a communications company is unbelievable.
A Line Manager told me two days ago that it was not an issue any more and that my connection would be activated on Monday the 15th.He promised to phone me back yesterday -luckily I did not hold my breath waiting for his call.
For over an hour this morning I have been trying to get answers as to why it seems his order (and order number 10 placed by Liam the night before) have been cancelled by BT but are still showing as being in progress on the website.
Yet another order has been placed-will it be honoured?

Hi coig,
Thanks for your post and welcome to the forum!
I'm sorry that you're having problems migrating your services over to us. I'm happy to give you a hand from here and check what's causing the problem.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Order has been canceled because we were unable to verify your information.

I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!

Good morning rachel87,
It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
Sincerely,

**ISSUE** Your order has been canceled - unable to verify your information

Hello. Every time I place an order on bestbuy.com, my order is immediately canceled. In fact, I get the cancellation email before I get the order confirmation email.
The subject of the cancellation email is: "Your order has been canceled"
The body of the email starts out like this: "We're sorry, but an item on your order placed on October 31, 2014 has been canceled because we were unable to verify your information..."
This issue started last winter, and I haven't been able to place an order online since.
Please help!

Good afternoon ChickenSansHead,
Welcome to the Best Buy forum, and thank you for posting!
Without knowing exactly why your BestBuy.com order was cancelled, you may not know what corrections to make before you try to place a second order. The most common reason an order will be cancelled is that the billing information entered does not match what is on file. For example, if your credit card has a middle initial on it and you do not include it when you enter your credit card on BestBuy.com, then that may cause the order to be cancelled.
With that being said, I would like to go over your BestBuy.com order with you to see if we can determine exactly why it was cancelled so that next time you place an order you receive the confirmation email and not a cancellation. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I've ordered a book from iPhoto 3 times. Last order was W29631918. It says the order is accepted and being processed and then about 4 days later tells me the order has been cancelled. If I call the help line it tells me the order has been cancelled and

CLICK. I've never had any problem like this with Shutterfly, ever. And Apple gives you no other explanation. CLICK. That was my last Apple order. What a waste. Maybe someone from Apple can tell my why they do this. It was for Christmas and I started ordering November 5 and waiting for it to be delivered each time. This last one I followed and it even told me that the order had been processed and could not be cancelled. The proprietary company. Now I'm sorry I started using iphoto. I'll redo the project with Shutterfly but I'm wondering if Apple treats many of its customers like this.

i had the same problem .. and the worse is that i am from middle east where we can not get any help from apple.
like if apple is only for some countries not for all world.
what happened then? have you ever know what was the problem?

Truthful about damage, our MacBook air repair order has been canceled. What does this mean?

My husband spilled a beverage on my Air, and we promptly took it to our local Apple store. I am fully aware that AppleCare does not cover water damage. However, while at the store the genius bar folks informed us (in writing) that they could make a one time exception which reduced the tier four damage from almost $700, to $0. Needless to say this thrilled us, as we were completely prepared to replace the unit out if pocket without argument. Later in the evening I signed into my apple account just to see if it had been mailed to the depot. Apple canceled the repair. I would think postponing it, and then calling us to say "hey, we will need payment for this" would have happened before canceling the repair. I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.
Basic info:
1. We fully disclosed that there is water damage
2. In writing we have a CS code, and written statement "depot repair as a one time exception for customer" listed under proposed resolution
3. Amount due $0.00
Now, I don't mind (well, I do mind because it *****) paying for a repair due to my husbands neglect, however I wish a phone call or email communication should have been made prior to outright canceling the repair order.
What can I do? What does the canceled order mean. we've been loyal apple customers for years, multiple computers, iPhones, I pods, and I pads. The cancellation of our repair order seems odd.

>while at the store the genius bar folks informed us (in writing)
Have you contacted the Genius that gave you this information for an explanation? If his/her name is not on the written statement you received, it should be in Apple's system.
>What can I do? What does the canceled order mean.
>I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.
I would call either the Apple Store or Applecare. They should be able to help you.
FWIW, I agree with you 100% that you should have been contacted by Apple.
EDIT: Looks like you resolved this while I was typing

My broadband package has been downgraded without m...

I wrote on here a couple of days ago as I was really annoyed at BT for cancelling my order for the Home Hub 4 which they ordered on my behalf - the order has disappeared off the MY BT page and I've no idea what happened, can only speculate. However, I've now logged back into My BT and found my broadband package has been downgraded from Unlimited Broadband to More Broadband!!! As far as I can tell, this means I've now got a limit of 40GB per month - I use that in a week!!
What the hell are BT playing at? Has anyone got these problems or have I been landed with the idiots??
Seriously considering cancelling the contract even though we are only weeks into it.
Sort it out BT

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

After installing Firefox then closing it, I cannot open it, PC says it has been cancelled due to restrictions on my computer

I have run Firefox for over a year now. However I ended up with various pop-ups recently though they were easy enough to remove and didn't effect Firefox in any obvious way. In the past few days every time I have attempted to open Firefox, even right-clicking on the .exe file a warning pops-up saying "the operation has been cancelled due to restrictions in effect on this computer. please contact your system administrator".
I uninstalled and reinstalled Firefox and it worked fine, only to return to that warning message after I closed and re-opened it. This has also effected Google Chrome in the exact same way even though I never owned Chrome until all this business began. Internet Explorer, which I'm on now has suffered no problems.

Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Order has been fully supplied and invoiced but a quantity of 76 is still sh

Hi,
Customer order XXXXXX line30This order has been fully supplied and invoiced but a quantity of 76 is still showing as outstanding on MD04
Total quantity is 288 out of which 212 was deliverd and invoiced once and 76 was delivered another time and invoiced the status is compleate for both
when you see in MD04 for same material it is showing 76 under Rec/Re coluem and it is showing purchse req under MRP colum, for rest of the line items it is showing Purchase order item under MRP coluem
user doest want this 76 in MD04
I have searched the note in SAP note no:Note 25444
SDRQCR21: Recovery of sales and delivery requirements
and run but no results. the problem is still there.
and also please guid me wether it is a sd issue are MM or any other because as to my analysis if i run SDRQCR21 it has to delete all bad requirments but this is with purchase requisistion under MRP colum in MD04 screen with a * mark.
please help me find a solution
Thanks for the help
Regards
Rajendra Prasad

Hi,
Try and click delivery completed in sale order and check MD04.
This will not appear.
regards
suresh

Payment run has been cancelled

Hi Experts,
We have a problem in Payment Run. In proposal there are 154 line items are ready for payment (status is Green). But once we did the payment run the status is Posting orders: 109 generated, 109 completed and Payment run has been cancelled.
There are 154 vendors in this payment run. But the payment has been done only for first 109 vendors and the remaining vendors are not included in the payment.
Please suggest what could be the reason.
Regards,
Havina

Hi Havina,
The reasons could be galore.
The open invoice items may not be due or overdue for payment.
Depending on the next run date, APP might have not picked the open items for payment.
The open item might have been blocked for payment.
The vendor master record itself might have a payment block.
Depending on the case to case you need to analyse.
Hope this helps you....
Regards,
Sreekanth....

TS: This operation has been cancelled due to restrictions in effect on this computer

We are running Windows 2003 TS for client access their report. We create a group policy to “Hide these specified drives in My
Computer” and “Prevent access to drives from My Computer”. The problem is when a TS user tries to save the PDF report, he receives this error: This operation has been cancelled due to restrictions in effect on this computer
Any suggestions how we fix this problem?
Bob Lin, MCSE & CNE Networking, Internet, Routing, VPN Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

Hi Bob,
Thanks for posting in Windows Server Forum.
As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.
If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up.
BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.
Thanks for your Support & understanding.
Regards.
Dharmesh Solanki

SQL2012: Internal Error: The operation terminated unsuccessfully. The connection timeout was exceeded. Server: The operation has been cancelled

When rendering a SSRS native mode report based on a query to SSAS the report with fail with the following error:
An error has occurred during report processing. (rsProcessingAborted) Cannot read the next data row for the dataset. (rsErrorReadingNextDataRow). The connection either timed out or was lost. Unable to read data from the transport connection:
An existing connection was forcibly closed by the remote host.
Putting a trace on the SSAS instance, I get an error:
Internal error: The operation terminated unsuccessfully. The connection timeout was exceeded. Server: The operation has been cancelled.
I've modified the IIS (6) application pool timeouts, the SSRS rsreportserver.config timeouts, and the SSAS timeouts. Restarted services, rebooted, and still I get this error.
The report will render if I select a shorter time period (less data, shorter query time).
Running SQL2012 (11.0.5058.0), SSAS and SSRS on separate servers, same subnet.
Any help or suggested troubleshooting greatly appreciated.

Please check the links below.
http://www.symantec.com/business/support/index?page=content&id=TECH186577
https://support.microsoft.com/kb/2200755?wa=wsignin1.0
http://msdn.microsoft.com/en-IN/library/ms155782.aspx
http://blogs.msdn.com/b/dynamicsaxbi/archive/2013/02/14/how-to-addressing-ssrs-session-timeouts.aspx

Failure Writing file...Report processing has been canceled by user

I'm having a bit of an odd issue. In my SCOM environment I have 8 scheduled reports that management likes to look at. 7 of them are working just fine, however one of them keeps failing with the status:
"Failure writing file <file name> : Report processing has been canceled by the user."
Now this report is running every Sunday at 2:30 AM and I can assure you I am not up administering reports at 2:30 am on a Sunday.
Except for the file name this is set up identically to one of the reports that is working fine. If I write click and "run" the report it generates, though it takes a few minutes, and I can save it as an excel file to where we want it. There's nothing
in the event log around the time it says it last ran (2:30:03 AM).
Any ideas?

Hi Dave,
Could be conflicting with this built maintenance at 2:30am:
There is a rule in the System Center Internal Library called "Optimize Indexes". This rule runs every night at 2:30am on the RMS and calls p_OptimizeIndexes. Make sure any standard maintenance you perform on the OpsMgr DB does not interfere
with this job.
http://blogs.technet.com/b/kevinholman/archive/2008/04/12/what-sql-maintenance-should-i-perform-on-my-opsmgr-databases.aspx
Did you look at SQL Reporting Services Logs?
As well, you can try to change the Report Execution TimeOut in Report Manager.
Natalya

Payment run has been cancelled F110

Hi Experts,
Would like to ask possible reasons the following status is displayed in F110.
"Parameters have been entered
Payment proposal has been created
Payment proposal has been edited
Payment run has been cancelled
Posting orders: (X-1) generated, (X) completed."
Why does posting/payment were still created even if it is stated that "Payment run has been cancelled". What are possible reasons the payment run was cancelled.
Thank you very much in advance.

Hi,
With reference to the belowstatus which you have provided,
"Parameters have been entered
Payment proposal has been created
Payment proposal has been edited
Payment run has been cancelled
Posting orders: (X-1) generated, (X) completed."
Once you edited the Payment Proposal, then sytem displays a message Payment proposal has been edited
After that only you have cancelled the Payment Proposal, then sytem displays a message Payment run has been cancelled
Once you cancelled the Payment run system won't generate any posting orders.
Please try to replicate the same once again, you won't get this again.
Thanks
Chandra

Your order has been sent for processing...

...and the button to cancel my pre-order has now went away. Hopefully this is a good sign that my 6 Plus is moving through the process and I'll still get it on launch day. Fingers crossed!

I ordered the Plus, 64GB, in Silver. And I was getting the same "expected delivery date not available" until about a little over and hour ago. Check it once more and noticed that the status had changed to "your order has been sent for processing". I was a bit shocked to see the change too since everyone else was having the "not available message". I'll keep checking and will post if the status changes again.

Alert: The backup operation for the cluster configuration data has been canceled due to an abort request

Hello,
Alert: The backup operation for the cluster configuration data has been canceled due to an abort request
Alert description: The backup operation for the cluster configuration data has been canceled. The cluster Volume Shadow Copy Service (VSS) writer received an abort request.
This is the backup of VSS which is sending this alert every morning.
Event ID 1544
All fixes I found are applied..
kb2277439 has already been applied
978527 is there too
975921 is there too..
any other id
Cluster Node /Status gives both nodes up A & B
The error is coming only on Node A...
Any idea?
Thanks,
Dom
System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hi,
Which backup software do you use to do a backup? Please also try to apply those hotfix on the Cluster:
A transient communication failure causes a Windows Server 2008 R2 failover cluster to stop working
http://support.microsoft.com/kb/2550886
The network location profile changes from "Domain" to "Public" in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/2524478
Recommended hotfixes and updates for Windows Server 2008 R2 SP1 Failover Clusters
http://support.microsoft.com/kb/2545685/EN-US
Regards,
Mandy
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My Broadband order has been cancelled 11 times so ...

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