Order has been canceled because we were unable to verify your information.

I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!

Good morning rachel87,
It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
Sincerely,

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Received email sayingYour itunes account has been frozen because we are unable to validate your account information. how do i know if its from apple or a scam. my itune is working fine

i have recieved an email saying it is an email from apple saying
his is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information.
Your itunes account has been frozen because we are unable to validate your account information.
Once you have updated your account records, we will try again to validate your information and your account suspension will be lifted. This will help protect your account in the future. This process does not take more than 3 minutes. To proceed to confirm your account details please click on the link below and follow the instructions.
Click Here To Validate Your Account.
We apologise for any inconvenience caused.
my account is not frozen and i do not know if this is a genuine email. anyone else experienced this
thanks

It's a phishing attempt to get your account id and password, the 'validate' link on that page isn't an Apple website (there are similar phishing attempts regularly posted on here) - you could forward the email to Apple : [email protected]

Your Apple account has been frozen because we are unable to validate your account information

hi,
i've got spam (?) mails every other day.
title:
Your Apple account has been frozen because we are unable to validate your account information
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the layout of the mail looks quite good that's why i am asking
thanks
reto

Yes, it will be spam. Do not divulge any personal or financial information.

Dear Apple Customer, This is an automatic message sent by our Security System to let you know that you have 48 hours to confirm your account information. Your Apple account has been frozen because we are unable to validate your account information

Email scam on my iPhone

Welcome to Apple Support Communities
Delete the mail. If you are using iCloud as the mail provider, see > http://support.apple.com/kb/ts4019

**ISSUE** Your order has been canceled - unable to verify your information

Hello. Every time I place an order on bestbuy.com, my order is immediately canceled. In fact, I get the cancellation email before I get the order confirmation email.
The subject of the cancellation email is: "Your order has been canceled"
The body of the email starts out like this: "We're sorry, but an item on your order placed on October 31, 2014 has been canceled because we were unable to verify your information..."
This issue started last winter, and I haven't been able to place an order online since.
Please help!

Good afternoon ChickenSansHead,
Welcome to the Best Buy forum, and thank you for posting!
Without knowing exactly why your BestBuy.com order was cancelled, you may not know what corrections to make before you try to place a second order. The most common reason an order will be cancelled is that the billing information entered does not match what is on file. For example, if your credit card has a middle initial on it and you do not include it when you enter your credit card on BestBuy.com, then that may cause the order to be cancelled.
With that being said, I would like to go over your BestBuy.com order with you to see if we can determine exactly why it was cancelled so that next time you place an order you receive the confirmation email and not a cancellation. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Order cancelled for "unable to verify your information"

I am a elite plus member since 2012 (or could be earlier). Starting last month two of my BBY.com orders (Order placed on 5/29/2015 and 6/3/2015) were cancelled for the same reason "we were unable to verify your information", although my address and payment info were correct. After my order was rejected, I visited local BBY store. I had no problem to charge the same items to the same BBY Master card that I used for online order. I called BBY customer service asking what was going on. The rep told me he did not see any information on his computer about what information cannot be verified. He offered to escalation my case. Three weeks later, on 6/29/2015, I received a email from BBY Verification Group telling me: "Thank you for your order. We apologize for any inconvenience the cancellation may have caused. Unfortunately, we will be unable to process your orders on Bestbuy.com. Please visit a Best Buy location in the future." What is happening here on Bestbuy.com? Why Bestbuy.com refused to do business with elite plus member? I search in the web and found out I am not the only one has this problem. I have no problem to visit local BBY store but I prefer to place order online for it can save my time and gas. Also, sometimes I receive reward coupon from Bestbuy.com which can only be used in online order. Can a customer service specialist here can look into the issue? Thanks.

Hello susumu,
As a loyal customer to Best Buy, I can imagine the frustration you may have experienced through your recent BestBuy.com order cancellations. We certainly don’t wish to take away the convenience of shopping online for any of our customers. I’m sorry if we have troubled you in any way by having you visit the store for your recent purchases.
Orders can be cancelled for a variety of reasons, and occasionally this is due to us being unable to verify a piece of your billing or shipping information, as you have already been informed. It sounds as though this was already looked into by one of our support teams, but I will do my best to try to provide you with any additional clarity I discover with the help of those support teams.
We have received your private message as well, and I will likely be providing you with any additional information via private message; be sure to keep an eye on your private message inbox for my communication.
Kindest regards,

Hello I have a problem with security questions and i cant reset to my email The error was   Exceeded Maximum Attempts We apologize, but we were unable to verify your account information with the answers you provided to our security questions. You have

Hello
I have a problem with security questions and i cant reset to my email
The error was
Exceeded Maximum Attempts
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
Click here      for assistance.
i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers
http://www.traidnt.net/vb/attachment...134863-333.jpg
can you help me please

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

We were unable to verify your account

I want to try the Azure. I followed the Free trial step in the web site. After entered the mobile phone number and requested sending the
SMS it show "We were unable to verify your account" Kindly advise.

Hi,
You can call the local support number from the page to ask them to verify the account for you. If not, you can ask them to open a support ticket for you.
Thanks,
QinDian Tang
MSDN Community Support | Feedback to us
Develop and promote your apps in Windows Store
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

My Broadband order has been cancelled 11 times so ...

I am at the end of my tether with BT.
Since the 11th of November I have been trying to migrate to BT Broadband -I am still trying.
I have been fobbed off with so many excuses now I don't know what to do next.
The lack of communication from a communications company is unbelievable.
A Line Manager told me two days ago that it was not an issue any more and that my connection would be activated on Monday the 15th.He promised to phone me back yesterday -luckily I did not hold my breath waiting for his call.
For over an hour this morning I have been trying to get answers as to why it seems his order (and order number 10 placed by Liam the night before) have been cancelled by BT but are still showing as being in progress on the website.
Yet another order has been placed-will it be honoured?

Hi coig,
Thanks for your post and welcome to the forum!
I'm sorry that you're having problems migrating your services over to us. I'm happy to give you a hand from here and check what's causing the problem.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I've ordered a book from iPhoto 3 times. Last order was W29631918. It says the order is accepted and being processed and then about 4 days later tells me the order has been cancelled. If I call the help line it tells me the order has been cancelled and

CLICK. I've never had any problem like this with Shutterfly, ever. And Apple gives you no other explanation. CLICK. That was my last Apple order. What a waste. Maybe someone from Apple can tell my why they do this. It was for Christmas and I started ordering November 5 and waiting for it to be delivered each time. This last one I followed and it even told me that the order had been processed and could not be cancelled. The proprietary company. Now I'm sorry I started using iphoto. I'll redo the project with Shutterfly but I'm wondering if Apple treats many of its customers like this.

i had the same problem .. and the worse is that i am from middle east where we can not get any help from apple.
like if apple is only for some countries not for all world.
what happened then? have you ever know what was the problem?

Truthful about damage, our MacBook air repair order has been canceled. What does this mean?

My husband spilled a beverage on my Air, and we promptly took it to our local Apple store. I am fully aware that AppleCare does not cover water damage. However, while at the store the genius bar folks informed us (in writing) that they could make a one time exception which reduced the tier four damage from almost $700, to $0. Needless to say this thrilled us, as we were completely prepared to replace the unit out if pocket without argument. Later in the evening I signed into my apple account just to see if it had been mailed to the depot. Apple canceled the repair. I would think postponing it, and then calling us to say "hey, we will need payment for this" would have happened before canceling the repair. I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.
Basic info:
1. We fully disclosed that there is water damage
2. In writing we have a CS code, and written statement "depot repair as a one time exception for customer" listed under proposed resolution
3. Amount due $0.00
Now, I don't mind (well, I do mind because it *****) paying for a repair due to my husbands neglect, however I wish a phone call or email communication should have been made prior to outright canceling the repair order.
What can I do? What does the canceled order mean. we've been loyal apple customers for years, multiple computers, iPhones, I pods, and I pads. The cancellation of our repair order seems odd.

>while at the store the genius bar folks informed us (in writing)
Have you contacted the Genius that gave you this information for an explanation? If his/her name is not on the written statement you received, it should be in Apple's system.
>What can I do? What does the canceled order mean.
>I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.
I would call either the Apple Store or Applecare. They should be able to help you.
FWIW, I agree with you 100% that you should have been contacted by Apple.
EDIT: Looks like you resolved this while I was typing

What does 'The operation has been cancelled due to restrictions in effect on your computer. Please contact your system administrator' mean?

I have a problem with my printer, and I'm trying to access the manual through the printer 'Properties' but it won't let me and I just get this message. I also get this message when I'm trying to upload updates to Adobe Acrobat.

hello drthompson, this doesn't sound like a problem that is related to firefox in particular. please see if running the fixit from http://support.microsoft.com/kb/310049 helps or else please contact a support forum that is specialised in windows support, since this will beyond our capacity here...

Unable to verify my information

I'm getting really frusterated with my orders constantly getting canceled with the reason "we were unable to verify your information". Customer service has no clue why either. I'd like to get to the bottom of it before I decide to spend my money elsewhere from now on. The most frusterating part is I'm using a reward certificate and it takes a few daysd to reimburse it back into my account before I can try again. Is there sometihing in particular that causes these cancellations?

Greetings Derek712, and welcome to the Best Buy forum,
I can imagine feeling frustrated if orders you recently placed on BestBuy.com were cancelled and no exact reason was given as to why. As you mentioned, it can take up to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. That could potentially delay your chances to place another order before a sale or promotional offer expires.
The most common reason a BestBuy.com order will be cancelled is because the information entered during the online checkout process does not match or cannot be confirmed. If the billing address does not match what the bank has on file or if a shipping address cannot be confirmed, then an order might end up being cancelled. I would suggest not placing any other orders until we can find out why your previous orders were cancelled.
I am very sorry for any inconvenience you have experienced and would like to see what I can do to further assist. To go over the orders that have been cancelled and to gather some additional information, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
I hope that you have a safe and happy 4th of July!

An error was received while reading backup file- Cancelling Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.).

Hi,
We have been getting the below error while restoring a database onto SQL Server 2008. We are using lite speed and performing a full restore. When we restart the server, the restore is completed cleanly but every 3 or 4 days once, the restore is failing.
We have tried everything from installing a patch that was supposed to fix it but it is not.
Error Message:
BackupIoRequest::ReportIoError: read failure on backup device 'VDI_7D17E958-2468-45A8-B7F0-EB73D0BF0F3A_3'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.).
The backup is getting validated successfully but failing while trying to read it. Any help would be greatly appreciated.
Thanks,
Sree

Hello,
I would try to get the latest update for the LiteSpeed software, based on the following thread:
http://www.red-gate.com/messageboard/viewtopic.php?t=5968
Please read the following article too:
http://troubleshootingsql.com/2011/02/09/troubleshooting-that-darn-backup-error/
Hope this helps.
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Alberto Morillo
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Why my order is canceled? Unfortunately we were unable to approve your order in the Adobe Store.

I just ordered premium production but then recive mail -"Unfortunately we were unable to approve your order in the Adobe Store."

You will have to take it up with sales support. Contact them by web form or web chat.
Mylenium

Order has been canceled because we were unable to verify your information.

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