My cc membership was canceled

My cc membership was canceled when I updated payment within the time limit. Today however its showing that my account is canceled. I did check my account a few times after and my card was the new card.
So I am not sure whats going on

Hi lynchmobalaska,
I have checked your subscription, Adobe tried to get the payment on November 23rd, 30 th & December 6th 2013, unfortunately, it did not go through.
At present the membership is suspended, please contact your bank for this & then contact us at http://adobe.ly/yxj0t6 to reactivate it with payments.
Regards,
Rajshree

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Today I received a notice saying that my creative cloud membership was due to expire. I renewed this

Today I received a notice saying that my creative cloud membership was due to expire. I renewed this on 16/8/2013 and was told that I would get the same benefits for the same price. What is going on. Why can't I contact someone by email

Hi anniewatkins
It looks like you signed up for a new membership and the original membership was cancelled which is why you received the email.
Please let me know if you have further questions.
Thanks
Bev

Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

Sign in, activation, or connection errors | CS5.5 and later
For anything else contact support by web chat.
Mylenium

Report Job was cancelled upon user request???

Hi,
My reports take more than 10 minutes to complete, most times I get
"Report Job was cancelled upon user request".
error, how to fix this problem? Is there any time limit inside the report I can set.
Thanks

hi ,
There is no limit on the report run time. The most probable reason why you are getting the 'Report cancelled upon user request' message is the users might have hit the "cancel Report" button which is displayed when it is running in 'SYNCHRONOUS MODE'. do not hit that button as it will terminate the report. to increase the speed of returning the results by the report, try improving the sql that you use in the report, or if you have DBA rights try adding in INDEXES on the columns of the tables used by the report.
Hope this helps
Manoj

Open project was canceled or RoboHelp was unable to load database

I have Robohelp 2002r2 and am creating Robohelp HTML help.
The project was ok yesterday but today when I try to open it I get
the error message "Open project was canceled or RoboHelp was unable
to load database". I tried the solutions in the knowledgebase
(rb_3245) but still no luck. I can't even create a new project
either or I get the same message. Anybody know what to
do????

Welcome to the forum.
The message is usually easily dealt with. I haven't checked
the article as you didn't include a link but I'm guessing it
involved deleting a couple of files and then using the HHP file to
open the project.
What is more worrying is that you cannot create a new
project.
Have you tried opening one of the supplied sample files?
Are your projects stored locally and not on a network?
Have IT given you a new profile to log on with?
Has anything else changed in your environment?

Project Error: Open project was canceled or RoboHelp was unable to load database

Hi,
I checked an HTMLHelp project out of SourceOff Site (SOS),
then attempted to open it locally with RoboHelp 5 when I got the
error message: "Open project was cancelled or RoboHelp was unable
to load database."
I found the TechNote for this error message (rb_3245) which
said to delete the .xpj and .cpd files, then right-click the HHP
file and click Edit to open the project. This worked fine for
opening the project, however the Primary Layout Source defaulted to
WebHelp. I reset the Primary Layout Source to HTMLHelp which caused
all of the graphics in the project to not display. I fixed this
issue, compiled the Help, and all appeared to be fixed. I checked
the project back into SOS to back it up. This morning, I checked it
out of SOS and tried to open the project locally again, only to get
the same error. I closed the project, undid the check-out, and
asked another writer to check-out the project then open it locally
to see if he got the same error. He did not get the error.
I am not sure what could be wrong on my computer that is
causing this error. I had no problems opening and using this
project until yesterday and I made no file name or path changes to
the project. Any ideas on what may be wrong?

Welcome to the forum.
The message is usually easily dealt with. I haven't checked
the article as you didn't include a link but I'm guessing it
involved deleting a couple of files and then using the HHP file to
open the project.
What is more worrying is that you cannot create a new
project.
Have you tried opening one of the supplied sample files?
Are your projects stored locally and not on a network?
Have IT given you a new profile to log on with?
Has anything else changed in your environment?

"Open project was cancelled" Error Message

When I try to open any RoboHelp X5 projects, I receive the
following error:
Open project was cancelled or the application was unable to
load database for "C:\Documents and
Settings\jdoe\Desktop\Project_Name\Project_Name.cpd"
The only change I've made recently that may have affected
RoboHelp is that I installed SQL Server last month... maybe it
messed up the database configuration.
I've done the following and have run out of ideas:
* Disabled SQL Server
* Uninstalled SQL Server
* Deleted the .cpd file for a project
* Attempted to open a project using the .hhp file
* Uninstalled and reinstalled RoboHelp
I'd greatly appreciate any suggestions.
Mary

I know some great bars! Far more fun than fixing this but I
guess you have to.
Was RH reinstalled with your logon (the one you are using
now) and did that have admin rights attached. If it was installed
by an IT person with their logon, start again.
Try trashing the CPD and the XPJ.
Try creating a new project, saving it and reopening it. If
that works, also create a printed output from it.
There are topics on my site about installing RH and opening
corrupt projects.
Let us know how that all goes.

"open project was cancelled or the application was unable to load database for..."

I'm doing a project for my Professional Writing course and I
have to use RoboHelp to create an online help document. The
professor provided templates for us to use but when I go to open
the project file I get the following error: "open project was
cancelled or the application was unable to load database
for....(then the directory)"
I know the project file isn't corrupted because the members
of my class are using the same one without issue. I tried
re-downloading the file, I also re-installed the program itself,
still with no luck. I'm using a Trial Version of RoboHelp 6.0 .
The only other suggestions I have seen are that I don't have
edit perms for the system, but it's my personal laptop and I have
full admin privs. I thought at first that the folder was read-only,
but when I opened it up all it displays is the little green box in
the checkbox (which doesn't mean the folder is read-only, it's just
some stupid windows default, it's only read-only if the box is
actually checked). I tried making the entire directory read-only
and then turn it off but still get the same error.
Any suggestions?

There's a topic on my site about Opening Projects that
includes the method of deleting the CPD and XPJ files but I didn't
cover that as the project is good for everyone else. Anything is
worth a try at the moment though.
Another thing to try is to rename the course folder, then
create a new folder with the same name plus all sub folders. Then
move the files across. That will ensure the folder properties are
good and not read only. Yes I know what you said but again anything
is worth a try.
Also, in the last post you are saying the directory is not
read-only. I assume the files are all good?
Ref my previous post, is it the case that now you are getting
an error before the original error would have popped up?

Open project was cancelled or application was unable to load database for pathname

My pc is installed with Robohelp 3x. Recently I shifted the
pc from one room to anther. Now when I attempt to open my existing
workable solution, it give me the following message: "Open project
was canceled or application was unable to load database for
<pathname>". Do I need to call for Robohelp technical
support? If yes, can someone provide me the toll free number?
Can someone pls advise?

Thanks Peter, managed to get in through the link you've
given. I seriously doubt it has anything gotta do with a corrupted
project. I have 2 working projects last week but they can no longer
be opened this week.
I tried even to created an empty project from scratch. It was
created successfully but when I reopen the project, it shows the
same error message.
Could there have been other possibilities or ways which I can
troubleshoot?
*puzzled*

Windows 8.1 install was cancelled Late 2013 Retina MacBook

"Installaction was cancelled."
"Any changed made to your computer won't be saved."
"Windows could not prepare the computer to boot into the next phase of the installation. To install Windows, restart the installation."
1. USB flash memory 16GB
2. Windows 8.1 DVD
3. Apple Super Drive
I try to use bootcamp and partition size is 180GB for Windows 8.1.
I thought almost finish on Windows 8.1 installation, but these message was appeared.....
I called to Apple support, but they cannot solve this problem.
How can I do???????
Does anyone have same errors?
OS X 10.9.2

I tried as you said, but I could not install....
1. restart boot camp assistant and remove/delete the non-working Windows partition
2. restart the machine and do a PRAM reset
3. open disk utility, select the HD and repair permissions twice
4. restart boot camp assistant
5. burn the DVD into an ISO on OSX
6. put that ISO and Windows support software onto your USB
I think installation is almost finish, but the drivers was something wrong.....
Do I have to wait for new drivers?

The call was cancelled by the caller before the remote party answered

Hi,
We have a Lync 2010 Enterprise deployment in a single site with 2 FE and Mediation Server collocated.
When dialling a number from a PSTN phone the call gets routed via our PBX/PBX Gateway/Mediation Server/FE Server to the desktop Lync client successfully.
As soon as the user answers the call with the Lync client the call 'hangs' and terminates without hearing anything on either side.
The snooper logs show:
Error:
SIP/2.0 487 Request Terminated
Partial Content:
User-Agent: UCCAPI/4.0.7577.4398 OC/4.0.7577.4398 (Microsoft Lync 2010)
Ms-client-diagnostics: 52092;reason="The call was cancelled by the caller before the remote party answered"
Content-Length: 0
Please help?
Vinkie

What kind of gateway are you using to connect to your PBX and how? What is your media set to? G.711 μ-law or a-law? I'd check media settings there as a starting point.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".

"The query was cancelled" error after upgrade from 10.1.3.3.3 to 10.1.3.4.2

Hi,
I was using OBIEE 10.1.3.3.3 /. After upgrading to 10.1.3.4.2 , the queries are not running ( long running queries alone) as expected. and so all the campaigns iwh tlong running queries are cancelled and the error message is seen in the xml log in Marketing jobs management.
We have upgraded the OBIEE version from 10.1.3.3.3 to 10.1.3.4.2 yesterday after which the connectivites have been checked with SQLPLUS and they are working fine. But when the campaign has been loaded, the Analytics have received the request for the segment query and after longer run, the task has been cancelled with the error message "The Query was cancelled as mentioned below in the Job Stats
<jobStats>
<jobID>2</jobID>
<jobType>WriteListFiles</jobType>
<jobUser>userid</jobUser>
<jobState>Error</jobState>
<jobTotalMilliSec>1h 41m 21s 160ms</jobTotalMilliSec>
<jobStartedTime>2012-03-22T08:06:13Z</jobStartedTime>
<jobFinishedTime>2012-03-22T09:47:34Z</jobFinishedTime>
<jobIsCancelling>N</jobIsCancelling>
- <exception>
<message>Job request of type "WriteListFiles" failed.</message>
- <exception>
<message>Error executing the list generation SQL.</message>
- <exception>
<message>Error in executing cursor for WorkNode (Id:0)</message>
- <exception>
<message>The query was cancelled.</message>
</exception>
</exception>
</exception>
</exception>
</jobStats>
Please let us know the suggestions
So far, the unaccessedtimingrunoutminutes tag has been tried to set 50 under ODBC tag in instanceconfig.xml. and the defaulttimeoutminutes has been tried to set to 150 in the same instanceconfig.xml.
along with that the rpd changes are done. For all the users apart from the Administrator, the timeout has been changedfrom 10 minutes to 150 minutes. But still that way is not working.
The segments was fired with the Administrator login. So , if the timeout for admin login can be set, i assume that the problem might be solved. Please let us know ur suggestions here too.
If that is the case, when we open rpd , only for Administrator user and group, the Permissions button is disabled. So i want to know how to change for Admin user settings in rpd..
Please advice us on the same.
Regards,
Madasamy M.
Edited by: Madasamy Murugaboobathi on Mar 26, 2012 1:40 PM

The issue has been resolved by setting the following parameters
<UnaccessedRunningTimeoutMinutes>120</UnaccessedRunningTimeoutMinutes>
<DefaultTimeoutMinutes>120</DefaultTimeoutMinutes>
<ClientSessionExpireMinutes>120</ClientSessionExpireMinutes>
<ConnectionExpireMinutes>120</ConnectionExpireMinutes>
<UIDefaultTimeoutMinutes>1440</UIDefaultTimeoutMinutes>

Authorisation request for this document was cancelled

Forum,
I have an approval stage and template configured in SAP when a sales order is raised it prompts the user for authorisation. Whilst this is ok'd the order is placed in a 'Draft' status. Upon trying to add one particular order, i get the following message:
The authorisation request for this document was cancelled. The document cannot be added inless the authorisation request is restored.
As he needed to get the order processed. I advised he duplicate the order and re-add it this time ensuring the correct authorisation procedure is carried out.
Why would this occur?
Regards,
Juan

HI Juan
The question u have asked is nor very much clear the first scenario is that once the approval is rejected the document saves in draft well if thats the concern than this is the way the approval procedure is defined that without approval the document should not have any affect on the system whereas rightly said by fellow geniuses u can have multiple person to approve if one is not present other can approve it this would save time and effort for you
The second scenario is that the approval procedure u have assigned gives u the message with one particular document and its fine with rest if thats the case then i would request you please check the query if there is any associated with the approval procedure
Regards,
Manish

Infoview: A request was cancelled

When I go into infoview and click on the actual name of the report, instead of clicking "schedule or history" I am prompted with the parameter dialog box right away. I notice there are only 2 parameter dialog boxes when there needs to be 7 parameter dialog boxes.
It appears that there is an older version of the report when you click on the actual name of the report in infoview. But if you go into history or click schedule and select the parameters it shows 7 parameters and that's correct.
When I click on the actual name of the report I go to the parameter screen and select from my two parameter dialog box and then proceed to run the report. After about five minutes of running the report comes back with this error message ...
CrystalReportViewer
A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server.
Unable to retrieve Object.
A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server.
We use CRXI R2 on our development machines to create reports.
Any thoughts on how to correct this problem?

The parameters in this report are connecting with a stored procedure via the Record Selection screen in Crystal Reports.
I went into CMC and changed the 7 parameters to "Prompt" and this fixed the problem of me not being able to see all 7 parameters before. So now all the parameters are visible when I click on the report name in infoview.
I also tried to run the report in infoview by clicking the report title as I did before and I choose my options for all of the 7 parameter dialog boxes and ran the report. The report takes about 2-3 minutes and comes back with the error....
CrystalReportViewer
A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server.
Unable to retrieve Object.
A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server.
I ran the crystal report on the server using CRXI R2 and it worked fine. So we know the report is functioning properly.
I almost think this is a security issue, do I need to restart a particular service on the server?

Your request was cancelled. The necessary security privileges

I downloaded this example and ran it against the BusinessObjects server I got where
http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/809d64c6-461c-2c10-f4bd-e499c25d6a38?quicklink=index&overridelayout=true
I tried to view a simple report and I got this message. This message appears with any of the reports ones that were already created or ones that we created. The user I am running on is a administrator and if I login to actual server through a web
browser the report works fine.
Your request was cancelled. The necessary security privileges could not be verified. Please contact your system administrator.
BusinessObjects Version XI 2.0
.Net Framework 4.0
Anyone have any ideas ?

1. try passing the non encoded token e.g. BOToken = enterpriseSession.getLogonTokenMgr().createLogonToken("", 120, 100);
2. try using getDefaultToken() and see if that works.
3. Have you tried usign openDocument.jsp instread?
4. are you redirecting to this url? 'http://[server]:8080/BOE/CrystalReports/viewrpt.cwr?id='repId'&apstoken=[token]';
Java uses double quote " rather than single quote ' for string declaration.

My cc membership was canceled

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