My complaints about VZW's lack of good "feature" phones

In an effort to save on my wireless bill (college kids have to do that) I have moved from my beloved LG Ally to a KIN TWOm. Upon seeing the selection of "feature" phones that VZW offers, I was left with an empty feeling. Verizon has to have the worst selection of "feature" or "quick messaging" phones in the business. Gone are the glory days of the ENv Touch, Rogue, Chocolate Touch (piece of crap really), and Reality (still found in some stores). Now we (the customer) are stuck with offerings like the Cosmos Touch and the Pantech Crux as well as the KINs. As far as the Cosmos and Crux is concerned, they are far from enticing. So is the once overly hyped KIN series the only appealing decives they offer for those looking to save? Looks that way.
Let's take a look at what competitors like ATT and T Mobile have to offer (I use them as they are now, technically, "bigger" than VZW). ATT has a spectacular selection within their "quick messaging" phones. Some of those that shine brightest are the LG Vu Plus, Samsung Eternity II, Samsung Solstice, HTC Freestyle, and the Pantech Laser (among others). All of these phones offer a
resistive touch screen or better, as well as, at the least, a 2mp camera. All of them also come with some type of social network integration. The Samsung also include an intuitive display that allows you to place widgets on up to three homescreens. The Freestyle provides a smartphone experience without the data package price, and the Laser is acclaimed as the thinnest sliding phone ever.
T Mobile has the Samsung Gravity T, t249, t359 and Nokia Nuron (these stick out to me most). The t249 and t359 aren't touch screen phones, but they have clean interfaces and social networking integration. The Gravity has a 2mp camera, good color choices, and a great OS. The Nuron isn't the greatest phone, but it offers a capacitive touchscreen and a good user experience. Even though T Mobile's selection isn't as good as ATT's, it trounces VZWs'.
If you don't have the pleasure of choosing from great selections (those of ATT and T Mobile) then like most, if not all of us here, you are stuck between choosing a flip phone dating back at least four years (Accolade), one approved by military standards (Ravine, Brigade, Barrage, etc...) or one of the touchscreen "feature" phones VZW offers. The Cosmos Touch, Crux or KIN ONEm or KIN TWOm. What is so bad about these phones? Well, I can't say too much is wrong with the KINs, aside from them carrying a half-baked OS (the potential these phones had was astoundingly lost in bad marketing and under development). The Crux on the other-hand is a pain to use. Considering its unresponsive touch screen, and sluggish performance it makes for a terrible user experience. This leaves the Cosmos Touch-it is no ENv Touch. It lacks a good camera, no way to record video, and a bad screen resolution.
The way I see it is that the only decent "feature" phones VZW offers are the KINs ONEm and TWOm. They are equipped with WiFi, 5 and 8mp cameras (respectively) capacitive touchscreens, and a decent web browser. These are features that ATT and T Mobile do not offer on their "quick messaging" phones (1 point for VZW). Too bad they only come with a stripped OS (no more LOOP or KIN SPOT) because these features were too "data heavy" and, in all honesty, made them too much like smartphones. Nor do they include Backup Assist support, or any access to the VZW apps (really not a big deal anyway). At least when using a KIN you aren't bombarded with VZW marketing and logos.
Before I settled on the KIN TWOm I checked to see if I could get my hands on a Samsung Rogue (re-certified). The only way I could only get it is to pay $159. For a re-certified phone? I don't think so. It is obvious that while ATT and T Mobile are still keeping those in mind who can't afford a smartphone, VZW is forgetting them. They are throwing the "feature" phone to the wind and concentrating on selling expensive smartphones. I will say that they are making smartphones more affordable, but it is not yet enough.
In the end I will stick with VZW, as long as I can afford it....they really do have the best coverage. But I will be a disgruntle customer stuck with a pathetic selection of "feature" phones until the day I go back to my smartphone (out of college maybe?). I will now step off of my soapbox.
Thanks to those of you who read this, and I hope VZW takes this seriously.

The main point of the post was to provide a solid comparison of the lower end phones offered by the three most major carriers in order to show that VZW is falling behind (albeit in brief). I will admit that that did get lost as my post dragged on. The problem is that Verizon does not offer a good enough selection of phones to choose from for those trying to save by going the lower end route.
Thier selection of phones has indeed changed. Comparing the latest run of "feature" phones to the phones they offered not just two years ago, I can see a change. The quallity and build of the products is the same, but the capabilities are lower. If you look back at the phones I mentioned from ATT and compare them to the touchscreen phones that Verizon offers, I think you will see a difference in features. You can get previous phones; but by doing so you forfeit the ability of getting insurance, or any other replacements.
When I said that T Mobile and ATT are bigger than VZW, I am taking into account the merger that is currently taking place. Once the merger is 100% complete they will have about 30 million more subscribers than VZW. I doubt that T Mobile's quick messaging phones will become obsolete like Alltel's did. T Mobile is larger and thier phones are better known.
I agree that VZW has better customer service (many sources can prove this), but I do not agree that ATT's phones are garbage. They carry Samsung, LG, and Pantech. VZW carries the same brands (+ Sharp). I will again agree that VZW is the best all around, except for the selection of "feature" phones. A reason I will stay with Verizon is that they have good customer service, and great reception everywhere, if this were not the case I would switch carriers simply for the chance to get a better lower end phone. I also stay with them in hopes of being able to get a smartphone back one day-VZW has a fantastic selection of them.

Similar Messages

Where do I file a complaint about attempting to procure a replacement phone?

I was put through the wringer over the last few days trying to procure a replacement phone.
I purchased 4 each 4s Iphones approximately 2 years ago and also purchased geek squad warrenties for each.
1) Best Buy sent me home to do it myself. They no longer take care of replacing phones at the store.
2) At home, I had trouble finding my account on line. My account was not entered correctly under my wifes name and phone number as listed on the warrenty reciept. It turns out, my name, not hers, was entered for the account, and furthermore, it was my sons phone however my son's phone was entered incorrectly (two digets switched)
3) After an hour of being on hold, being dropped twice, and having trouble hearing through horrible phone connections with customer service, telling my story over and over, with help, I made it to the screen that requested my phones IMEI. It didn't work. More calls, more story telling, and more sketchy service determines that my phone's IMEI number was entered incorrectly in the database. It was missing the last number.
4) I then make it to the Verizon page and my information won't take. I get locked out after 3 trys. The geek squad service rep is trying to tell me to input the phone number that I needed replaced. Wrong. It needs to be my billing phone number. She's locked out too. So, se tells me she'll push it through and I can call a geek number when I recieve my phone, and they will manually activate it.
5) My phone arrives. More story telling, transfers, dropped connections, bad static peanuts music, and I finally reach a person who seems to know how to help me. But he can't. My bill is past due. My son purchased a phone, and my automatic payment didn't cover it. He can't help me. He recommends that I call verizon directly.
6) I call verizon. They can't help me becuase Best buy sent me a "non verizon" phone. It's not on their list. "This happens some times with Best Buy" Bring it to a store, talk to a manager, tell them the problem, and they should pull another phone off the shelf, a verizon phone, and activate it for me.
7) I go to Best Buy, second time. I'm actually going to upgrade three phones, but I need this one preplaced so I can recieve the 100 bucks. I talked the manager. He won't help. He says there is nothing he can do. I left, went to a verizon store, and ordered three new Iphones.
8) I get home and try again to activate my replacement phone. I am dropped twice while on hold. On the third call, a service rep that seems to know what he's doing calls verizon. Verizon won't activate it. The customer rep tells me to go back to the store again, talk to the manager, and tell him to verify the imei number, verify the phone is a best buy phone, call verizon, and get my phone activated, and if he doesn't, then get the managers name, store number, and best buy will begin an investigation.
9) So I visit the bust buy store again. The third time. I talk to the manager. He has no clue. He calls over a sales rep to take care of it. The sales rep has no problems. He activates the phone. Why didn't he do this the first time.
Over the years I have purchased many items from Best Buy, -several tv's, home and car stereos, phones, ipods, and various electronics. Database input was horrible, -made it impossible for me to accomplish procuring the phone by myself on line. Your phone connections with the geek sqaud were horrible. Most of the geeks squad didn't know how to handle my problem and kept transferring me, and dropping me. The manager at the store didn't care, had to threaten him with an investigation. I spent 3 neights and at least 6 hours on my computer and phone dealing with the geek squad, and had to make three trips to the Best buy store. It's not right. I would like to file a complaint.

Hello fiasco5-
Well, after reading through your post, your user name makes a lot more sense now. The amount of hassles that you went through just to get your phone replaced through our Geek Squad Protection (GSP) plan is astounding and I applaud your patience in sticking with the process.
While we certainly offer the option for the customer to process their exchange by shipping their replacement phone from and to their home, the stores should not be telling you that this is your only option. They are also capable of still helping your process these express replacements and in your case, it sounds as though their help would have been invaluable in avoiding many of the issues your experienced. I absolutely apologize for the frustrations and amount of time you personally had to take to get this resolved. I’m glad to hear that ultimately we did get the phone activated and ready for your use.
I’d like to make sure that we get the right store connected with this incident so that this can be reviewed by the store’s upper management, so I’m going to send you a private message to collect those details. You can check your private messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

How to make a complaint about in store Apple customer service on iphone4S ?

Hi all,
I'd like to know about how to make a complaint about a very unpleasant service experience and I'd also like to share this story with you to see whether you guys have any comments (good/bad all welcomed!).
I booked a genius bar service to see the technical consultant at 1:00 pm yesterday. I came at around 1:15 pm and I was told by the order person (i.e. the person who holds a list of bookings on an ipad and instructs customers to queue) that I had to book another service time (i.e. next week).Our conversation was not pleasant and is (roughly) the following one.
Order person: You missed your appointment so book another one and come next week.
Me: I had my work and that is why I am late.
Order person: Sorry you need to book another one.
Me: No other alternative? I took a bus and came all the way here.
Order person: Or you can try Bondi.
Me: ............No other alternative?
Order person: Or you can wait for half an hour to one hour. You have seen how many people there are here.
Me: All right. I understand so can I ask you some technical questions?
Order person: You need to make a booking and talk to a genius service person.
Me: I just want to know given the issue I have if I can make a replacement.
Order person: What is your problem?
Me: I bought this iphone here in Sydney and gave it to someone who lives overseas as a gift. When he made a call he frequently could not hear anything from the other end. I bought two iphones, one black and one white. (I showed him my reciept.) The white one works but the black one doesn't.
Order person: Did you restore it?
Me: Yes and I brought it here. (I showed him the iphone.)
Order person: You do not have a micro-SIM card in the phone?
Me: No because I do not use an iphone.
Order person: If you do not have a SIM card then how can we assess it?
Me: So you need a SIM card?
Order person: Yes.
Me: I came here three times and different people told me different things. The first two times both the came-up people said just take your phone and we can offer you a replacement. So I think this is how it should be.
Order person: Well, I'm sorry!!! Now you know you need to have your micro-SIM card.
Me: Can I see your manager? I want to know exactly what I need to do.
Order person: I am the manager at the moment.
Me: So that is all I need to bring? Iphone and its SIM card.
Order person: Yes.
Me: OK.
Order person and his colleague had an unpleasant laugh after I turned.
There are a few things I want to make a complaint on and I'd like to see you guys' opinions on this.
The order person's attitude was not very acceptable. I understand he is an expert in this area but I believe there are non-expert customers like me who takes time to understand. Some of his words and his laugh made me very uncomfortable.
Even I have come three times I am still confused about what I need to bring to see the genius service person. I can bring an iphone but I do not have an Australian micro-SIM card (since this iphone is a gift to other people who lives overseas).
Thanks for reading all this! Any comments or suggestions are more than welcomed, both good and bad!
Please let me know if you know a proper place where I can make a complaint!
Thanks!!!

Thanks for your response and yes, I haven't thought about the warranty being not international.
Having said this, using all the modern technology of identifying and tracking my device to e.g. figur out the warranty status, I find it not satisfactory. People like in my case relocate from time to time and Apple as an international company with employees world-wide should know better I think and I expect a more customer oriented problem solving attitude and -if you want to make a difference - it sure is possible.
Yes, I know the cue information from Manhattan, but in Hamburg you get other educational information on them.
For me there is a gap between the glamourous coolness, hand-shaking and introducing oneself on one hand and the unsatisfactory problem solution from the customer's perspective. As such I am already annoyed/frustrated when my device is not working as it is supposed to. Getting just process-required and not flexible responses does not help.
And no, I don't feel well, if I have an appointment scheduled for 10 minutes, invest already hours to make it happen and stay for much longer.
What annoys me is that I get the impression despite the fact that as an 'already educated customer' I do a lot myself in figuring out what to do best and be considerate and I am still confronted with an attitude as if I don't 'function good enough' as customer and should know this and that and better. This *****.

How do I submit a complaint about an Apple store?

I want to lodge a complaint about the (lack of) service at the Apple store in Eaton Centre, Toronto, where I made a reservation for training, and no trainer showed up. The site does not include any information about how to actually contact Apple management. Thanks

No, you're question was about filing a complaint about the Toronto store. This is a user forum, not a complaint forum nor a line to Apple. Apple is not listening here.
If you want to send Apple feedback do so at Apple Feedback. If you want to resolve your issue with the specific store then call the store manager. We are all users like you. We cannot resolve your problem.

Two complaints about Behance

Some complaints about Behance Jobs:
(1) The filters don't work. I set the job filters to "United States" and "NY," and the first five results were in Alpharetta, GA; Cookeville, TN; Stockholm, Sweden; and St. Louis, MO.
(2) My second complaint is that not only has Behance removed the section where an applicant can attach or write a cover letter, but now they won't even let the applicant attach a résumé. So much for good UX! Now Behance Jobs is useless to me.

Hello Duke,
Thanks for writing and sorry to hear that. To address your questions:
1 - can you try this again? Seems as though this was a fluke, since this feature is defintiely working - please see the below.
2 - You're correct that this has been removed - the focus is now on the work itself, so you will apply with your Portfolio of Creative Work when applying for a job.
Hope this helps and sorry to hear that you're frustrate! Let us know if anything else comes up.

How do I register a complaint about my new Mac?

The font situation on Mac, and especially in select applications such as Safari, is laughable. Can anyone over age 50 actually read what is written on the tabs?? Is there any way to register a complaint about this at Apple so that someone might actually read it? This is especially frustrating coming from Windows and a set of apps where fonts are much better dealt with at the system level.
And the Universal Access options are very poor substitutes for well designed system level font options, and reducing the resolution on my $1000 monitor to really low is stupid, and zoom with the track pad or Cmd+ doesn't zoom the menu bar, and specifying minimum font size doesn't effect the menu and tabs, etc.
And for those among you with good eyes, stand back oh, say 10 feet and try to read the fonts. That's me at three feet.
Thanks,
ZoiVan

1. I spend way too much at my optometrist & opthamalogist(sp?) as it is, and my vision is as good as it gets
2. And the reason I compared the Mac to Windows is that the fonts are generally far easier to read on Win. I think this may be related to font rendering differences as well as the ability of the user to control colors and font sizes in Windows at a system level. For example, the black on medium grey of my tabs in Safari, especially with the cute shadowing/indented effect, is very difficult for me to read. In windows, it is black on a much lighter grey with no 3-D effects which results in much better contrast. And Win lets the user control the font and window bar colors at a system level, allowing one to maximize readibility at the (possible) expense of graphic design coolness.
3. And BTW, I am well over 62 years old myself, dealing with failing eyes but not (yet) failing interest in writing and other activities which are better performed on the computer than with a yellow stick and white paper pad. :-)

How do I file a complaint about horrible, incompetent and negligent customer service?

I might sound super rambling but I am very frustrated and just tired of explaining the situation over and over and over.
On Wednesday, January 21st, I got a call from Verizon Loyalty Department about a "promotion", which I get $25 credit on each line if I upgrade with edge plan. I wasn't sure what phone to change, so I asked them to call me back on Friday. They called me on Thursday, but I couldn't get the call, so I called them on Friday and talked to the customer service. I wasn't still sure about the upgrades, so I asked them about the upgrades with $25 credit would still apply several weeks later if I decide to upgrade, the first representative whom I've talked to looked at my plan and said something like, "Yes, that is absolutely possible. I was looking through your plan, and since you are a loyal customer and ended your 2 year contract with us, I can give you $25 off on your each line. I asked them would I still get the $25 credit for each line when I upgrade to edge plan. He said yes because the $25 off that he is giving me is for the monthly charge and the edge plan $25 credit was for the equipment charges. So Month to Month $25 off was applied on the Jan 24th, and activated on 29th.
After I finally decided to upgrade my phone, I called Verizon customer service the next week. I do not recall the exact day but on 28th or 29th I called to upgrade it, and the second representative also assured me that the credits were going to happen, and then he offered me to bump down my data to 6 gb from 8 gb to save money because I use less then 6 gb each month. I bumped down to 6gb loyalty plan so I was only paying $60 per month instead of $70 per month. The representative told me I would be only paying around $120 per month. I forgot to ask my sister what phone she wanted to change, so I didn't upgrade it right a way. So only the data plan changed on that day.
I was extremely busy with my work for few weeks, and I finally called again to upgrade it, the third representative told me different old me that the previous representative was wrong about giving me another $25 credit when I upgrade with edge plan. So I ended up upgrading both of my lines with $25 credit on each line plus $60 for 6gb data. But she said I would be still paying less then what I normally pay, which is around $183. I upgraded and took me few days to receive my phone. I checked my bill and it was showing different than what I was told. I called again and explain all this thing again and the lady adjusted my data plan - 6gb loyalty plan for $50. She said she doesn't know what other representative was doing, but this will fix that I would only pay around $150-160 per month. After I got my phone, I called verizon to activate my phone (I don't really remember it was before or after, I just talked to them too many times and they have changed my promotions and plans too many times in very short time). He also confirmed $25 credit off for each line, but there was one time tax fee that none of the representative has mentioned while I asked bunch of questions about the upgrading fee and how much it would cost on the first month and etc.)
After all of that happened, I was settled and didn't think about the payment until I got $290 with only $15 credit on my bill. I called again and asked what happened and the representative told me she doesn't know why this happened and why the previous representatives told you something that weren't true. and I had to go through the explanation again. She said she fixed it and everything was taken care of.
I checked my bill today. My plan was changed to $90 for 6gb and I was paying $30 more than I originally paying which was around $180 and $50 more than I was supposed to pay. I called the representative today, explained the previous situation and asked why this happened. Basically he told me that all the previous representatives were lying to me. Are you kidding me? They were lying to me? How am I suppose to know if he wasn't "lying" to me? He said only thing he can do is change back to my original plan and amount, and I would pay $6 more than what I used to pay which was about $183.. I asked me if I would get the the 8gb back. He told me that isn't possible. The change did not happen so far. I am tired of calling verizon and more tired of getting different answers from different representative.
I am seriously concerning about changing my service to different carrier. I have to call the verizon every single month when there is a change in my plan. If they were really lying about the promotion and plan just to sell more service, they should be suspended or fired or something, and I need my money back for overcharged fee and need some kind of compensation for my wasted time and stress I got from this.

Okay. You are just missing the whole point, and I am not saying anything after this. I did go to the website to read about the edge plan after I got a call from the loyalty department. I asked the questions on some parts I didn't understand (or was confused of) to the representatives. But my main question was whether I was getting $25 credit and in what conditions. They all answered differently to the same question. (My original question - Do I get the $25 credit with edge plan?- One rep. offered me that month to month $25 off before my upgrade. Other rep. confirmed $25 off plus $25 credit with edge and offered bumping down data plan to save extra money. Another rep denied $25 off plus $25 credit with edge but confirmed decrease in my monthly payment by bumping down the data plan. Other rep denied both. You see what I am talking about? I asked one question to begin with: am I getting the $25 credit with edge upgrade plan - and they are the one who offered me different promotions and offers)
I also left the part that I actually went to the website and 'researched' the different plans that all the representatives were talking about after I hung up on the phone each time. I joined the forum today because I wanted to know where and how I could file the complaints on verizon customer service after today's call. I should have been more clear on what I was asking, but I thought I was clear enough on my title "How do I file a complaint...?" Yes I am angry at the fact I didn't get what I thought I was getting, but I am more frustrated the fact every single time I talked to the customer service I get an answer from the rep. I am on the phone, saying "Previous representative you've talked were wrong about this," or "They were lying." The representative, then, would fix my issue, but I would still get the conflicted bills. Don't I suppose to call the customer service to fix it? What's the customer service for if it's not for that?

Who do I contact to file a complaint about wifi on my new IPhone5 and poor customer service at the Apple Store in Leawood, KS

I am having problems connecting to wifi at home with my new IPhone 5. I got it replaced today at the Apple Store after dealing with a rude customer service person yesterday and today. They simply would not listen to me explain all the troubleshooting I have done. I also have an Apple Airport Extreme base station router, Macbook Air, two IPads, IMac and my husband's IPhone 5 on this wifi system with no problems. After talking to Apple Care yesterday, they told me to go to the store today to exchange my phone. The customer service person argued with me that I would have the same problems even if I exchanged the phone. This has been a very frustrating experience and after being a loyal "Apple" geek for many years, I'm seriously thinking about returning my IPhone 5 and getting a Samsung Galaxy S3! This is totally unacceptable! Tech support at Apple Care was great yesterday and that person actually listened to me unlike the two individuals at the Apple Store in Leawood, KS. How do I file a complaint about the hassles at the Apple Store?

Talk to the store manager.
Regards.

About the iPhone and it's "lack of basic features"

There are SO MANY rants going on in this discussing board about the iPhone lacking "basic features" of a cellphone. Here is my response to all of them at once. (I know this has nothing to do with user-to-user technical support, but the topic is discussed on here enough to warrant this post.)
Sure, I would like to be able to send texts messages to multiple contacts, I would love to be able to add my own ringtones, copy and paste, and picture message. Here's the deal, Apple didn't set out to create a product with those features, they didn't set out to create a product that is like all the others or that has all the best features that every other phone has. They started over. They didn't compare it to any other phone. They have said over and over that the iPhone is a completely new product from the ground up. Sure it includes some features that can be found in phones that came before it, but it's all done in a new way. It's not some super phone that combines the best of every smartphone out there. They were very open about this and listed EVERYTHING the phone was going to be capable of. No, they didn't tell you the things that it wouldn't do, that's not the angle they were taking when designing and marketing this product, no one does that. The iPhone does everything they said it would do and does it better than any other phone that has the same features. So how can anyone come on here a gripe about it lacking basic features? The features I listed above are features that someone else reading this may never need or want. Basic features to you are not going to be basic features to me. Basic features 3 years ago are not basic features today nor will they be in 3 years. There are no basic features when it comes to the iPhone, other then perhaps the phone part. When you set out to create a product from the ground up, you don't start with a list of features that need to be included. You start with a blank slate and build on that, from your own ideas, your own technology, not based on what anyone else is doing or what has been done in the past. This is what Apple has done, and they have been very clear about it from day one. So please, if you feel that the iPhone lacks the "basic features" on a cell phone, take it back so that someone else can have that phone and enjoy its "basic features," that are like no other phone before it.

Your posting should have went to the Apple.com feedback section instead of posting it here in the user to user forum, this goes back to doing research on what the iphone can and cannot do before making the purchase you have to remember this is just the first generation iphone just like there was a first generation ipod most likely they'll be enhancements coming up for the iphone i myself am happy with my iphone, how many cell phones out there have visual voicemail?

How can I lodge a complaint about Adobe Flash Player?

How can I lodge a complaint about Adobe Flash Player? When I updated Adobe Flash Player this morning it also installed a McAfee scanning software without any warning or notification. I find this totally unacceptable. But I cannot find any information on the Adobe website that will allow me to lodge my complaint. Which I also find totally unacceptable.
Ho hum.

This is a an old complaint. I would have thoughtas much bad karma as Adobe has received would have stopped this practice espcially since it found that many time McAfeee either gets protection signatures wrong or cause more problems than it fixes.
I don't know whether mailto:[email protected] is still effective.
At one time a disgruntled Adobe products user created a FaceBook or twitter page. And many in past have claimed when there complaints got ignored or laughed at by Adobe. They suddenly got action whe airring their complaint on this FaceBook or Twitter page.
There should be a big warning Box stating:
Adobe is about to install a package Called McAfee on your computer. If you do not wish to instal click checkmark here.
Do you wish have Adobe install Products not requested on your computer yes__ or no__ please use a √
And to adhere to wishes of the customer.

Huge lack of functionality - Please write about what is lacking in Photos.

Is it just me or are we missing functionality in Photos?
Photos cannot be used professionally as it is currently - As I see it, the program is only 80% finished
Please write about what is lacking in Photos.
1)
Shared Albums, sort order.
Optional sort order of "Shared Albums". It should be possible to select for example alphabetical sorting - Now is sort order creation time and this is useless.
(This applies to OSX and IOS)
2)
All Photos, sort order.
Optional sorting order of the All Photos. It must be possible to choose alphabetical sorting - Now it's random and this is useless.
(This applies to OSX and IOS)
3)
Shared Smart Album
Ability to create a Smart Album in Shared Album.
(This applies to OSX and IOS)
4)
Make an Album Shared
It should be possible to select an album and do the Shared.
(This applies to OSX)
5)
Batch Rename (file rename)
Ability to perform Batch Rename + serial number.
(This applies to OSX)
6)
Geo tag
Edit Geo tags on one or more images simultaneously - this is needed when importing images from a SLR camera without GPS.
(This applies to OSX)
7)
Change Title
Ability to edit the title of many images simultaneously.
(This applies to OSX)
8)
Edit metadata
Ability to edit all metadata of many images simultaneously.
(This applies to OSX)
9)
Edit - Crop
"Crop" must remember selected aspects. It must be possible to choose a default Aspect.
(This applies to OSX)
10)
Sync, Faces
Sync Faces to other devices – another MAC, IPhone or IPad.
(This applies to OSX an IOS)

Lars Coling wrote:
Is it just me or are we missing functionality in Photos?
Photos cannot be used professionally as it is currently - As I see it, the program is only 80% finished
Please write about what is lacking in Photos.
1)
Shared Albums, sort order.
Optional sort order of "Shared Albums". It should be possible to select for example alphabetical sorting - Now is sort order creation time and this is useless.
(This applies to OSX and IOS)
2)
All Photos, sort order.
Optional sorting order of the All Photos. It must be possible to choose alphabetical sorting - Now it's random and this is useless.
(This applies to OSX and IOS)
3)
Shared Smart Album
Ability to create a Smart Album in Shared Album.
(This applies to OSX and IOS)
4)
Make an Album Shared
It should be possible to select an album and do the Shared.
(This applies to OSX)
5)
Batch Rename (file rename)
Ability to perform Batch Rename + serial number.
(This applies to OSX)
6)
Geo tag
Edit Geo tags on one or more images simultaneously - this is needed when importing images from a SLR camera without GPS.
(This applies to OSX)
7)
Change Title
Ability to edit the title of many images simultaneously.
(This applies to OSX)
8)
Edit metadata
Ability to edit all metadata of many images simultaneously.
(This applies to OSX)
9)
Edit - Crop
"Crop" must remember selected aspects. It must be possible to choose a default Aspect.
(This applies to OSX)
10)
Sync, Faces
Sync Faces to other devices – another MAC, IPhone or IPad.
(This applies to OSX an IOS)
Send feedback here:
https://www.apple.com/feedback/photos.html
This link wasn't available a few days ago.

Complaint about customer service and business practices

I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.

so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING.

Any ideas how to lodge a complaint about an app?

Any ideas how i lodge a complaint about an app when the developer contact email bounces back? There have been numerous complaints about people not able to get hold of the developer or their support site (link just sends you to another app they're selling). Paid £6.99 for something that isn't working. Very annoying!

You need to approach App Store or iTunes store once you have made reasonable efforts to talk to the developer. On the bottom of your e-mail receipt should be an invitation to report a problem. Report this situation as the problem. Always assuming, of course, that you bought the app from Apple.

How can I complaint about an app and get my money back?

How can I complaint about an App and get my money back?

First Contact the Developer of the App.
If necessary...Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Where can i complaint about a Developer imposture for a third party app that i have already purchased?

Where can i complaint about a Developer imposture for a third party app that i have already purchased?

I'm not sure what you mean by a "developer imposture", but if you are having a problem with an app that the app's developer cannot or will not assist with, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

My complaints about VZW's lack of good "feature" phones

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