MY computer crashed and I had to reload the operating system. I had purchased the export PDF. However, I had not back up since my purchase. The export no longer works, it just keeps circling and the message acts like it is doing it but it circles and

MY computer crashed and I had to reload the operating system. I had purchased the export PDF. However, I had not back up since my purchase and it is my understanding that this software is not stored on my computer. The export no longer works, it just keeps circling and the message acts like it is doing it but it circles and never completes. Msg says "uploading file to adobe exportPDF online"

Hi lisa99vano,
I'm sorry that your computer crashed. That's the worst. But, it shouldn't have affected ExportPDF, since that is an online service (provided you're using a supported web browser, and there's no firewall or proxy preventing ExportPDF from uploading). First, please make sure that you're using a supported web browser: http://www.adobe.com/acom/systemreqs/
Next, I think we should consider the file that you're trying to convert. How big is it? Had you tried converting it before the crash? Does it contain both text and graphics? Do other files convert without issue?
I look forward to hearing back from you with some specifics about the file.
Best,
Sara

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?

damfam9 wrote:
My old computer crashed and i just purchased a new laptop. How do i get my library on my new computer without erasing all the songs on my ipod?
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