My computer doesn't recognize my "used" ipod shuffle

How do I get my computer to recognize my "used" ipod shuffle?

See how easy it was to state those important facts. My mind-reading superpower is not working this week...
I know how to connect to the UBS port correctly
I wasn't talking about the USB port end of the cable. I was talking about the plug that connects to the headphones jack on the shuffle. That connection can initially be tighter than expected for some people, so make sure it is fully inserted into the headphones jack. You should feel it click into place.
I have one short cable and a cable with a port to dock the shuffle. (it lights up)
If that second one is a third-party cable, make sure it is described as being for the 3rd and 4th gen shuffle. A cable that is for the older 2nd gen shuffle does not work, because the connector plug is different. So, it's possible that you have only one cable that is designed to work withe the 4th gen shuffle?
Both my shuffles are brand new from Amazon. (I returned one as I thought it was bad)
IF you returned one of the shuffles, you only have one on-hand to trouble-shoot with at the moment? "3 bad iPods"? What model is the third iPod? It doesn't connect to your computer and iTunes either? Or maybe you are saying you had three shuffles total and returned one, so now you have two? Confusing...
It seems unlikely that you'd get three (or even two) shuffles that do not connect consecutively. So it still seems to me like it's related to software on the computer, IF it's not one of the things mentioned above. This document has advice on things to try, when both the computer (Windows) and iTunes do not recognize the shuffle as being connected
http://support.apple.com/kb/TS1369
Some of the points you have already tried, and some do not apply to the shuffle.

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Hy there,
In order for you to solve this problem you have to follow these stept if your running windows:
1'st step is to go into the device manager
2 step is to go to portable devices (it is right under network adapters)
3 step is to right clic apple ipod and click update drivers
4 step is to brows your drivers from C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
After that your itunes will pump up alown and youl see your iphone right there.
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Thank you for the question. Below, I have attached a couple troubleshooting articles that will help resolve the device not being recognized by iTunes.
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http://support.apple.com/kb/ts1369
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This article was one of the ones you linked to above in your initial post
http://support.apple.com/kb/TS1369
Under Part 9. Verify that USB drivers are installed, did you try the steps in If only "Unknown Device" appears? That appears to be your situation.
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(If Enable disk use was already checked, try unchecking it and Apply the change. Basically, set it the "other way" and see if there is any improvement.)
NOTE: When disk use is enabled, you have to eject the iPod in iTunes before disconnecting it physically.
If the disk use change makes a difference, that may provide a clue about the actual cause.

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