My downloads-window doesn't function properly anymore, often it just stays blank, and the one in my taskbar doesn't turn green at all. Can you tell me how to fi

My downloads-window doesn't function properly anymore. It just stays white whenever I am downloading something. Only after downloading the same file once or twice more, it shows the progress of my download. The window in the taskbar -that should progressively turn green- doesn't show anything at all anymore. How can I fix this?

Note that there should only be a prefs.js file (Windows hides the .js file extension) and not a numbered prefs-##.js file. 
The presence of a numbered file indicates there there has been a problem with creating/updating prefs.js at some time and you can remove the numbered prefs-1.js file. 
If the main prefs.js doesn't have a current time stamp then you will have to delete that file as well and redo all customization settings in Options.
Make sure that you do not run Firefox in (permanent) Private Browsing mode.
*https://support.mozilla.org/kb/Private+Browsing
*Tools > Options > Privacy: Use custom settings for history
*Deselect: [ ] "Always use private browsing mode"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode

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Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop

Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop

Thanks for your reply. I was able to find help through a tech support chat session and the person helped me edit my /etc/hosts file and it solved the problem.
For anyone else experiencing this issue (Mac OS X):
Close all other programs and sign out from the Adobe Desktop App
From the Finder, Go > Go to Folder...
Type /etc and hit enter
Find "hosts" file (only "hosts", there were similar files such as hosts.config but only open the one that says "hosts"
Open the file, and replace the entire content with ### Host Database## localhost is used to configure the loopback interface#
Close the file, sign back into the Adobe Desktop App
Problem solved!

My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

Hi vision4success ,
I would like to gather some information regarding your issue, So, please answer the questions below:
What is the exact issue that you are facing?
Do you get any error while installing Photoshop element?
What is the Operating System that you are using?
Since when you are facing this problem. Has it ever worked for you?
What all steps did you try from your end?
If you have any other details regarding the issue that might help us, please feel free to mention that as well.
Waiting for you reply.
Regards,
Sarika

TS1702 I have downloaded and attempted to purchas the app "ForeFlight HD" for the iPad 2, however, when I put my credit card information into the app for purchase, I am told to contact iTunes support to complete the transaction. Can you tell me how to fix

I have downloaded and attempted to purchas the app "ForeFlight HD" for the iPad 2, however, when I put my credit card information into the app for purchase, I am told to contact iTunes support to complete the transaction. Can you tell me how to fix this?

Contact iTunes Support:
http://www.apple.com/support/itunes/contact/

Slide to unlock doesn't work happend more than 8 time every time i had to restart my phone, Please can you tell me how to fix this bug . iPhone 5, iOS 7.0.4

Slide to unlock doesn't work happend more than 8 time every time i had to restart my phone, Please can you tell me how to fix this bug .
iPhone 5, iOS 7.0.4

Backup and restore your software via iTunes. If the problem continues, restore as a NEW device. If this solves it, that means there is some corruption in your backup file. If the problem is still there, you should take it to the Genius Bar at an Apple Store for evaluation.

Hi please can you help me. I have photoshop CS5 extended, I bought a new camera Nikon D610 I want to edit my photos adobe camera raw , but when I try to open photoshop CS5 it will not open. Please can you tell me how to download and install the camera raw

HI bought a new camera Nikon D610 , I am using adobe photoshop CS5 extended, I want to edit my photos in camera raw but it is not possible to do so . I need to download camera raw plugin for CS5 can some tell me how to do so or if there is a link for the camera plugin.
Many thanks Pitt.

For that Nikon model you need ACR 8.3 that means CS6 or CC. Or you can download the DNG converter convert your Nikon RAW files to Adobe RAW files. And then process the Adobe RAW files with CS5 ACR version 6.7
Camera Raw plug-in | Supported cameras

I downloaded Firefox 4.0.1 and have not been able to use my DigitalPersona fingerprint login since. Will this be added on or can you tell me how to go back to using the older version of Firefox so I can use my fingerprint login again? Thanks

I have not been able to use my digitalPersona v4.11.3826 (fingerprint login) since I downloaded firefox 4.0.1. Will this be incorporated to the add-ons or if not, can you tell me what the easiest way is to go back to using the older version of Firefox?

EgisTec, who now provide the HP Simplepass application, have made an update of the scanner software for Firefox 4, for details see https://support.mozilla.com/questions/814397

I downloaded current version of itunes today not knowing I would lose the ability to burn the music I purchased to a cd as well as nano. can anyone tell me how to get back to the previous version or help me to be able to burn my music to a cd as well?

today i made the mistake of downloading the update for itunes, 12 26 12, not realizing i would lose the choice to also burn my purchased music to a cd as well as the nano. can anyone tell me how to get back my previous version so I may continue to make my cds that I play in my vehicle. are there steps I can take to be able to transfer the purchased music to another exterior drive where I can then burn it to a cd, besides the nano? as my name indicates I am just getting too old to keep up with all these changes..

https://discussions.apple.com/thread/4572096?start=0&tstart=0
As for moving you itunes library, just copy the entier iTunes storage folder to the exterior drive. user/MyDocuments/Music/iTunes

HI there, am having a big problem updating mu iphone due to me forgetting my password, can you tell me how to retrieve it. It seems like i have one apple id for downloads and a different one for updates. Can you help ps.?

Hi There
Am having a big problem updating my iphone 4 Apps, due to a problem with my password for my apple id. But it seems that i have two different ids, one for the updates and another for the downloads. I am not able to retrieve my Id password for updating my Apps. Can you help me ps?
Thank you

What program did you use to fix the internal hard drive? What repairs did it report making? More crucially, if repairs were reported, did you re-run the utility until it reported no problems found? It's possible for one set of problems with a drive to mask others.
If you have about 5GB or so free space on the internal hard drive, you can use your OS X Install disc to perform an Archive and Install to recover from the failed Software Update. When the computer restarts, download and run the OS X Update Combo 10.4.11 (Universal). When the Mac restarts after that, run Software Update. During all this, make sure nothing interrupts or shuts down the Mac! Note that the first start after each of these updates will take significantly longer than subsequent starts, so be very patient.
How did you back up your internal drive to the external one? Did you just drag things over in the Finder, or did you use a utility such as SuperDuper! or CarbonCopyCloner? Does the external HD show up as a bootable volume in System Preferences > Startup Disk, or using Startup Manager?

Im getting a grey box at the bottom of my screen under the display line for the add ons like ghostry,personnas and greasemonkey icons are . i cant seem to get a "full screen" anymore . can you tell me how to overcome this

the box is located under the icon line at the bottom of the screen and above the window tool bar/icon box ! its almost like im running in a wide screen mode ! i cant seem to find a way of making the screen deeper, so it fills all the available space ! its also . freezing and it messes with the add ons and the adobe plugins ! a real shame cause i think the new layout is great . kep up the good work

Do you have that problem when running in the Firefox SafeMode? 
[http://support.mozilla.com/en-US/kb/Safe+Mode] 
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: 
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

When i try to open firefox i get a message that says Windows has encountered a problem and will notify when there is a solution. Then you can click on the explanation and it says DEP will not allow it to open. Can you tell me how to fix this?

I was able to install and have an icon on my desktop. When i click on it it automatically pops a box up that says: Firefox has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Then it highlights an icon at the bottom to show what the problem is and it is DEP (data execution prevention. I tried a few suggestions there but it didn't work. So it said to see if there is a download version compatable with DEP

See:
* https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it

Hi all,,i don't know how to download ios 5?can you tell me how to download it? Thank you

Hi all
How i can download ios5? I dont understand how to download it?
Is there any requirements that i need to download ios 5?
Thank you

Launch iTunes and look under the "About iTunes". Where that will be located will depend on what operating system your computer is running. On a Mac, it's under the iTunes menu. On Windows, it's under the Help menu, I believe.

When opening Apple Mail links 2 Firefox Windows Open, The top one is blank and the one behind it contains the web link page???

Whether with previous version of Firefox, or new one (3.6.4), when I open an Apple Mail link, Firefox opens 2 windows. Top window is blank, window behind it contains web page for mail link that I hit. I can't find anything in preferences of mail or Firefox to resolve this issue.
== This happened ==
Every time Firefox opened

I have discovered one solutionto my problem, which is not really convenient and is something I don't have to do with Safari 5 -- If I have Firefox open, but not a window open, then when I click on an Apple Mail link, only 1 window opens. But I don't always want to have my browser open, so this is kinda annoying. I'd rather not use Safari -- Firefox is so much better. Please fix this! Thanks.
Brenda

My computer crashed and I had no back up. How can I retrieve my purchased songs? I can view my history of purchased songs and the list appears in itunes with ! next to them. Can you please reset this so I can re-download my purchased music.

My name is Janet Haynes. I have a PC and it crashed. I now have a new PC and have installed itunes. My music list appears with ! by them. How do I get my purchased music back. I have done all the online support and nothing has worked. I made an appointment with the Genius Bar at the Apple store and they told me to go this route. Please reset my itunes an allow me to re-download my music. I do not have a tremendous amount of songs, but do not want to have to purchase them again. Please, Please help me. I thank you in advance
Janet Haynes
[email protected] or [email protected]
(225) 278-0431

It is probably not wise to leave your e-mail and phone number on a public forum.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back.
You purchase one download only.
If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from an ipod: File>Transfer Purchases

Can you tell me how I can ask for help with the following Indesign question: I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whet

I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whether or not my JPEG files were sufficiently HI-Res for the printer. I don't know how I did it but somehow the window has changed so that now it does not have the alphabetical/numerical/Hi-Res information. It just shows the pages in a two page spread in numerical order. How can I restore the window so that I will be able to view the information as I did previously.
Your help will be appreciated,
Don Unwin
[Personal Information Removed]

The pages panel is not the place where you see this information. You can customize the Links panel to show all sorts of things, including the page number, effective and actual ppi, and whether the link is OK or needs updating.

My downloads-window doesn't function properly anymore, often it just stays blank, and the one in my taskbar doesn't turn green at all. Can you tell me how to fi

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