My DVD drive on my IMAC will not allow me to load a disc, even though there is no DVD in the disc slot.

My IMAC will not allow me to load a DVD, even though the disc drive is empty.  Any ideas as to what I should do to resolve the problem
Thanks
Roger

Sounds like you have a newer iMac than this forum covers. The newer ones have a bar or "fence" that, on detecting the drive has failed. moves the bar to block the slot so no media can be inserted (to avoid damage or loss of a disk).
You will need a new optical drive--contact an Apple retail Store or an Authorized Apple Service Provider:
Find an Authorized Service Provider

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