My envy 110 works but the web services and eprint services give "connection error". what to do?

My family use  Macs and Apple Deskbook and a BT Homehub network. The HP troubleshooting instructions do not always match what is on computer screen. The menu paths that HP gives sometimes do not exist.
The Envy 110 printer was working fine but it often could not be found by the computers so I followed HP instructions to set a Static IP Address on the Printer. But now the Web Service and ePrint Service give a "connection error".    Any suggestions? I am annoyed that HP don't give a phone number to help.

When you set that static IP on the printer, make sure of 2 things:
1. The IP address is outside the DHCP range of the router.
2. Use an external DNS, like Google DNS: 8.8.8.8 and 8.8.4.4
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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