My feeder doesn't feed. The message is "Reload original in the adf and try again. Any suggestions?

Question

Please help.  My Automatic document Feeder doesn't work.  I've had the printer less than 2 months.  I hear noises like it's trying to feed but  nothing happens.  The message on the screen is "Reload original in the automatic document feeder (ADF) and try again."
Is there anything I can do????

Answer 1

Hey @Corkeydoggy,
I would like to assist you today with resolving the automatic document feeder paper feed issues that you're experiencing on your HP Officejet Pro 8620 e-All-in-One Printer. There is a chance that there is debris within the document feeder that is causing paper feed issues, or there may be an issue occuring with the rollers or paper sensor. To resolve this paper feed issue can I please have you follow the steps below.
Step 1: Check for Jams or Debris:
1. Press the Power button to turn off the printer.
2. Lift the ADF cover.
3. Lift the tab located on the left edge of the ADF to raise the ADF mechanism.
4. Push in the green tab located in the center of the ADF.
5. Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull out the paper with both hands.
6. If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF. Use a flashlight to thoroughly check the rollers for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur.
7. Pull up on the green tab to set it back in place.
8. Close the ADF cover tightly at both ends.
9. Power your printer back on
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Once your printer returns to the ready state please test Copying from the document feeder again. If the issue persists, please proceed to the next step.
Step 2: Clean the Document Feeder:
Gather the following materials:
A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
Clean, lint-free cotton swabs
Clean the Document Feeder:
1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.
3. Lift the top cover of the ADF. This provides easy access to the rollers and separator pad.
(1) ADF Cover
(2) Rollers
(3) Separator Pad
4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
5. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
(1) Rollers
(2) Separator Pad
6. Allow the rollers to dry completely (approximately 10 minutes).
7. Close the ADF cover tightly at both ends.
8. Plug in and power your printer back up
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Once your printer returns to the ready state please test Copying from the document feeder again.
Please respond to this post with the result of your troubleshooting. Thanks for reaching out to the HP Support Forums. Good luck!
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