Error message "Reload original in the automatic document feeder (ADF) and try again."

My all-in-one HP Officejet 8600 plus continues to get the subject error message whether I use the document feeder or scan on the glass. It started right after a document pulled in sideways in the document feeder and got caught. I was able to pull it out complete. It did not tear or shred, just crinkled up. I can still get a copy made from the document scanner, but not one from the scanner bed. When scanning from the document feeder to the PC, this message prevents me from getting the document on the PC. I do a lot of scanning and need this feature to work. When scanning from the glass bed, this message prevents me from getting the copy.
I have cleaned all the rollers, scanner bed, and anything that I could see. I have checked all places on the top, inside the document feeder, in between the rollers, under the document feeder, also in the rollers, inside the cartridge compartment, and in the back collating department for any clogs and/or pieces of paper or debris. There is none. I have made sure the printer was reset to factory defaults. I also unplugged the printer cord from the printer and wall socket and let stand for at least 60 seconds to be sure there was a proper reset this way. And one other thing I checked was to be sure that I could not reset the printer in any way from my PC which I could not. As you can see, I checked everything that I could but to no avail.
My warranty ran out 1 1/2 months ago and I cannot afford to buy another printer since everything else seems to be working great. Can anyone give me something else to look at that will fix this problem? Oh, before I forget, I can still print from the PC just find, I just cannot get document to show up on PC because this error prevents me. Thank you very much for any suggestions.

I have the same problem. Did you get a resolution?

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My feeder doesn't feed. The message is "Reload original in the adf and try again. Any suggestions?

Please help. My Automatic document Feeder doesn't work. I've had the printer less than 2 months. I hear noises like it's trying to feed but nothing happens. The message on the screen is "Reload original in the automatic document feeder (ADF) and try again."
Is there anything I can do????

Hey @Corkeydoggy,
I would like to assist you today with resolving the automatic document feeder paper feed issues that you're experiencing on your HP Officejet Pro 8620 e-All-in-One Printer. There is a chance that there is debris within the document feeder that is causing paper feed issues, or there may be an issue occuring with the rollers or paper sensor. To resolve this paper feed issue can I please have you follow the steps below.
Step 1: Check for Jams or Debris:
1. Press the Power button to turn off the printer.
2. Lift the ADF cover.
3. Lift the tab located on the left edge of the ADF to raise the ADF mechanism.
4. Push in the green tab located in the center of the ADF.
5. Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull out the paper with both hands.
6. If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF. Use a flashlight to thoroughly check the rollers for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur.
7. Pull up on the green tab to set it back in place.
8. Close the ADF cover tightly at both ends.
9. Power your printer back on
- Source
Once your printer returns to the ready state please test Copying from the document feeder again. If the issue persists, please proceed to the next step.
Step 2: Clean the Document Feeder:
Gather the following materials:
A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
Clean, lint-free cotton swabs
Clean the Document Feeder:
1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.
3. Lift the top cover of the ADF. This provides easy access to the rollers and separator pad.
(1) ADF Cover
(2) Rollers
(3) Separator Pad
4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
5. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
(1) Rollers
(2) Separator Pad
6. Allow the rollers to dry completely (approximately 10 minutes).
7. Close the ADF cover tightly at both ends.
8. Plug in and power your printer back up
- Source
Once your printer returns to the ready state please test Copying from the document feeder again.
Please respond to this post with the result of your troubleshooting. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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TimCW1,
Here is a link to a document about the Automatic Document Feeder for your printer. It deals with the specific error message you are getting. Let us know if this helps or if you still have the issue.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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Hey thatssoivi,
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Author's note: because I'm not yet allowed to post links in the forums, please note that all links have
dot for the actual . in links, and any "http://" is spaced out so things don't appear as links. Common sense, folks.
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folder. If that folder is still there, you'll get the "Sorry, something happened and we couldn't finish creating the ISO. Restart setup and try again" message.
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Worked like a charm. Thank you!

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Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
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Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
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The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
           ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
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Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
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from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

Error message "Reload original in the automatic document feeder (ADF) and try again."

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