My Home Hub 3 seems to have randomly completely br...

Tried everything I can. Must be a hardware malfunction. After hours on the phone to BT can't get it to work. Will BT send me another Bt Home Hub 3 for free or will i have to pay?

If you are currently within a minimum contract for BT Broadband, then your Home Hub is guaranteed, and BT will send you a new (or reconditioned) one. That assumes that you've gone through the endless fault-finding on the Indian help line.
Otherwise, you could re-contract and make sure you specifically ask for a new one. Or buy one from BT. Or buy one off the well-known internet auction site.

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HT201240 how do i remember my password for my mac at home i seem to have forgotton it.......

forgot my password for parential blocks now im bloked from view websites

If you scroll down the page you will see this:
Follow these steps to reset a password when there is only one administrator account on the computer, or if the original administrator account needs a password reset. "Original" administrator account refers to the one that was created immediately after installing Mac OS X. If the original administrator password is known, that administrator account may be used to reset the passwords of other administrator accounts using the steps described above. These steps require an optical drive; if your Mac does not have an optical drive and you have a Mac OS X v10.6 Install disc, see below.
Start up from a Mac OS X Install disc (one whose version is closest to the version of Mac OS X installed). Usually, you can start from the disc by putting it in your computer, restarting, and holding the C key. Or, put it in the computer and click the Install or Restore icon you see in the disc's main window (after which the computer will start from the disc without you needing to hold C). Or, you can use Startup Manager or the Startup Disk preference pane to select the Install disc.
Choose a language, click the arrow button to continue,
Mac OS X v10.6 or later: Choose Password Reset from the Utilities menu.
Mac OS X v10.5 or v10.4: Choose Reset Password from the Utilities menu.
Mac OS X v10.3: Choose Reset Password from the Installer menu.
Tip: If you don't see this menu or menu choice, you're probably not started from the disc yet.
Note: The default keyboard layout is U.S. English while started from the installation disc. If you use a keyboard layout other than U.S English, use the Input menu (the flag icon on the right side of the menu bar) to select the desired layout before typing a new password.
Select your Mac OS X hard disk volume.
Select the user name of your original administrator account.
Important: Do not select "System Administrator (root)". This is actually the root user. You should not confuse it with a normal administrator account.
Enter a new password.
Click Save.
Click the red button in the upper left corner to quit the application.
Choose Quit Mac OS X Installer... from the Mac OS X Installer menu.
Click Restart.
After following these steps, you'll want to also follow the steps in this article.

My control button does not allow me to return to the home page. I have to completely shut down the system and reboot to switch to another application.

My navigating button, key does not allow me to switch to other applications. To do this I have to
Shut down and reboot. I spoke with apple customer service on
Friday and they has me connect to the computer and download any new
And updated information. That resolved the issue for one day and the problem
Started again.

Try restoring your phone as a "new" device in iTunes, not from backup. When finished, eject your phone. Do not sync any content back to your phone. How are things working now? If OK, sync your content back to your phone. If not, make an appointment at an Apple store, as you most likely have a hardware issue.

Time Capsule and BT Home Hub compatibility

Hi
I would be very grateful for your help.
I have a BT Home Hub (brand new) connected via ethernet cable to my Time Capsule (gen 4). I get the combination to work together OK (without switching off the BT Home Hub wireless), and I have the option of using the BT Home Hub wireless network too. I notice that the Time Capsule network is much less consistent than the direct BT Home Hub one. I also see that the BT Home Hub seems to have a much better coverage of the rooms in our house thean the Time Capsule network.
Is there some sort of conflict going on here? Should I permanently switch off the wireless router function on the BT Home Hub?
If I do straight speed checks - most of the time they both seem to perform similarly, yet every now and then - perhaps 3x weekly, the Time Capsule one just goes very slow or stops all together.
I was hoping the Time Capsule would give the best possible coverage around the house, so if that issue is not linked to the BT Home Hub compatibility issue, then are there different settings I should be trying on the Time Capsule via Air utility?
For completeness sake I also notice that the hourly back up sometimes fails as my iMac does not find the Time Casule every hour, and sometimes very small updates can take longer thah I would expect. Perhaps this is linked to the above, but perhaps not.
Anyway, I would be most grateful for your advice.
Best wishes,
David

Hmmm.. TC should auto select channel to not interfere with the Home Hub.. but the home hub might also be set to auto.. this means you have auto-auto.. and no controller who dictates the terms. Set fixed wireless channels.. and keep them separated as far as possible from each other. Even using EOP or long ethernet even better to run the TC in some wireless dark area of the house.
In my case I have a Thomson G wireless adsl modem.. and it beats the TC wireless hands down at the other end of the house.. simple fact is, the TC is no wireless power house.. regardless of Apple's so called improvements to the antennas and power output. The design is just not good for wireless.
So for 2.4ghz there are only 3 non-overlapping channels, 1, 6, 11 (13 in UK).. I recommend you set the BT to 1 and the TC to 11 or 13.
Use wireless names in the TC that are short no spaces pure alphanumeric.. and use wpa2 Personal security.
That is about the best you can do.. I like to force 5ghz to a different name.. so I can select it and it is much faster if you are in range.. but 5ghz has poor range.

Home Hub 3 Wi-Fi not working

I have infinty unlimited and the home hub 3 I have seems to have stopped working completely on wi-fi. I have re-set (more than once). I had the same issue in the early years with the Home hub 3 but this last one when changes about 2 years ago was good. I haven't used it all the time as I swapped it out for a duel band TP router as it had Loop-Back as was then running a server with 2 web sites on so much better control on the ports etc.
This started to play up the other month so as no longer running a server etc at home plug in the Home Hub and was up and running quickly and well until now!!! I only have one wired PC and everything else in the house is wireless, iPod, iPad, Kindles, Laptops etc. as with 5 people in the house lots of Wi-Fi needed.
So I have plug in a old router from work to one of the network ports but looking to get this back up and running,
So the question is does BT replace faulty hubs as I am still a customer or are they only covered for a year???
if they replace How do I go about this?
Or should I just buy another router as before?
Thanks
Solved!
Go to Solution.

If the homhub is faulty and you are still in contract BT will replace it free of charge. If you are not in contract they will not replace it unless you re-contract. You need to contact BT at 0800 111 4567 and report a fault.

Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Do i connect the time capsule to my bt home hub

I thought that this would be simple, but here I am 2 days later. I have a BT home hub, which I have used a powerline network to extend connection to the other end of the house. I wanted to plug the TC into the output of the powerline, but this did not seem to work, after lots of turning routes on and off. Today tried to wire it directly to the home hub, still no luck. I am not that technical, so any help is greatly appriciated. Thanks in advance.

thank you for the response, yes it was. Also a couple of things, the IPv4 is there, but all the fields around router address are empty. My TC also says that there are 4 warnings, ethernet, internet, and a couple of updates.
I can not see any lights flashing on the ethernet port
thanks

BT Home Hub 3 and Android 4.2.1 WI-FI issue

Hi, i'm seeing a really annoying issue on my nexus 4 running android 4.2.1. The wireless works perfectly when i am connected at home to the HH3. Everytime i leave the house and go out of the home hubs range, when i return, the BT HH3 shows as "Not in range" even when standing right next to it.
As soon i toggle Wi-Fi off then back on on the nexus 4 it connects instantly with a signal strength of excellent. The hh3 is set to channel 13 and looks to be not conflicting with another router on wifi analyser.
If anyone has seen anything similar on another android device when using a HH3 i would appreciate any feedback or potential fixes.

I have a HTC Desire with Android 2.1, and a home hub 1, and have no problems. Do you have another router you can try, or perhaps use as an extra wireless access point?
I do know that people seem to have problems with the HH3, for some reason, but I cannot see why it should be an issue with an Andriod device, as they normally remember wireless settings.
Channel 13 can cause issues with some devices.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Factory Reset of Home Hub 2

Hello all,
Having constant loss of Broadband, so I want to try a factory reset of my home hub 2 and have looked at the instructions on doing this. I have got as far as making a backup of my current settings, but I am a little confused about how to restore my settings once I've done the reset.
The help pages make the following statement:
'To reset your Hub to settings that you've saved before, click on Browse to find the set-up file on your computer, then click Restore.'
But presumbly to do this I will need the original admin password. Before I go ahead with the reset can I assume that the admin password printed on the label on the back of the home hub is indeed the one I'll need? I'd hate to totally screw this up. A dodgy internet connection is after all better than none at all!
CM

Thank you for your response. Since this morning I have had my iMac connected via ethernet cable to hub and we're still getting dropouts. I have previously tried different filters and using the test socket, so don't think there's a problem with either our wiring or filters. Interestingly later this morning the blue BB light went out on hub and was off for a few minutes.
Excuse my ignorance, but should that have affected the phone (corded)? There was no connection at all on the phone at that point. When the blue light came back on, my husband could get on to internet from his machine (I'd shut mine down for a bit at that point), but when I tried the phone it was making a very odd noise. That was sorted by unplugging it temporarily from the filter and plugging it back again. Phone once again seems OK, and I'm back online. Might that point to a hub problem?
In case it's of any help here's the connection log since I logged on this morning:
12:22:55   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3136 kbit/s, upstream: 448 kbit/s; output Power Down: 19.6 dBm, Up: 12.3 dBm; line Attenuation Down: 25.0 dB, Up: 14.0 dB; snr Margin Down: 16.0 dB, Up: 15.1 dB)
12:22:43   1 Aug
xDSL linestate down
12:20:32   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 5376 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 12.1 dBm; line Attenuation Down: 22.0 dB, Up: 13.0 dB; snr Margin Down: 22.0 dB, Up: 14.9 dB)
12:20:20   1 Aug
xDSL linestate down
11:59:49   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3360 kbit/s, upstream: 448 kbit/s; output Power Down: 19.6 dBm, Up: 12.3 dBm; line Attenuation Down: 24.0 dB, Up: 13.5 dB; snr Margin Down: 16.0 dB, Up: 15.0 dB)
11:59:37   1 Aug
xDSL linestate down
10:04:15   1 Aug
PPP link up (Internet) [86.165.40.121]
10:04:15   1 Aug
PPP CHAP Chap receive success : authentication ok
10:04:14   1 Aug
PPP CHAP Receive challenge (rhost = ERX5.Ilford3)
10:04:10   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3392 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 12.3 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 13.0 dB, Up: 15.1 dB)
10:03:57   1 Aug
xDSL linestate down
10:03:32   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3136 kbit/s, upstream: 448 kbit/s; output Power Down: 19.5 dBm, Up: 12.3 dBm; line Attenuation Down: 25.0 dB, Up: 14.0 dB; snr Margin Down: 9.0 dB, Up: 14.9 dB)
09:57:29   1 Aug
PPP link down (Internet) [86.165.40.98]
09:56:42   1 Aug
xDSL linestate down
09:36:32   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3488 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 12.4 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 12.0 dB, Up: 15.0 dB)
09:36:19   1 Aug
xDSL linestate down
09:26:59   1 Aug
PPP link up (Internet) [86.165.40.98]
09:26:59   1 Aug
PPP CHAP Chap receive success : authentication ok
09:26:58   1 Aug
PPP CHAP Receive challenge (rhost = ERX5.Ilford3)
09:26:46   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3616 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 12.3 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 14.0 dB, Up: 14.9 dB)
09:26:26   1 Aug
xDSL linestate down
09:26:05   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 3584 kbit/s, upstream: 448 kbit/s; output Power Down: 19.7 dBm, Up: 12.3 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 14.0 dB, Up: 14.9 dB)
09:25:56   1 Aug
PPP link down (Internet) [86.165.39.189]
09:25:51   1 Aug
xDSL linestate down
09:25:28   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 2880 kbit/s, upstream: 256 kbit/s; output Power Down: 19.6 dBm, Up: 12.5 dBm; line Attenuation Down: 25.0 dB, Up: 14.0 dB; snr Margin Down: 7.0 dB, Up: 14.9 dB)
09:25:15   1 Aug
xDSL linestate down
07:31:13   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 1600 kbit/s, upstream: 256 kbit/s; output Power Down: 19.1 dBm, Up: 12.5 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 7.0 dB, Up: 15.6 dB)
07:31:00   1 Aug
xDSL linestate down
07:20:05   1 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 1440 kbit/s, upstream: 192 kbit/s; output Power Down: 19.1 dBm, Up: 12.5 dBm; line Attenuation Down: 24.0 dB, Up: 14.0 dB; snr Margin Down: 8.0 dB, Up: 15.4 dB)
07:19:52   1 Aug
xDSL linestate down

Chirping noise from Home Hub 3!

Sorry about the rather vague subject title, but since a reboot early this morning (following a local BT exchange problem yesterday) my new Home Hub 3 keep making small 'chirruping' noises!
A bit like the sound Nokia mobile phones make when their batteries are getting low, but quieter than that... I probably only hear it because it is about a metre or so away from me!
I have certainly never heard it before, and wondered anything to be concerned about, or is it some sort of resynchronisation procedure perhaps?
Has anyone else noticed anything similar?

Montala wrote:
Hi,
Sorry for not having replied on here before,
Had a chuckle at some of the comments, but things seem to have quietened down a bit now, so perhaps the baby birds have finally flown the nest!
My Home Hub seems to be working well at present anyway, so all I want now is for BT to lay about 3 miles of fibre optic cable from our nearest exchange to the cabinet immediately outside my house, and I shall be a very happy bunny!
Hi Montala,
Glad you took it in good heart, but you can see we couldn't miss the oportunity.
As regards the fibre cable, You never know
toekneem
http://www.no2nuisancecalls.net
(EASBF)

HOME HUB 2 PROBLEM

Hello All.New poster here.Am suffering HH2 wireless problems which seem to be common knowledge on these forums.My question is because ihave BTV and am considering you view do i need to replace the hub with another BT one ie HH3 or can purchase my own other brand if so any reccomendations would be appreciated.Thank you
Solved!
Go to Solution.

The home hub 2 does have issues, especially if its a few years old.
Reported problems with the Home Hub 2.0
You can use your own router if you wish.
There is a small list here.
Replacements for BT home hub 3
This one is quite popular.
Using the TP-Link TD-W8960N instead of the BT home hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

NAT TYPE 3 on PS3 using BT HOME HUB

Recently I have noticed that my NAT Type has changed from OPEN to STRICT on my PS3. This is causing problems when connecting to online games. Quite often I will not be able to connect to game, friends will not be able to connect to me if I am host and also I get signed off the PSN network randomly. This has only started happening recently.
I have read about this on other threads and it appears to be a problem with the BT HOME HUB. I have the older white version (not sure what model type).
Can anyone advise if BT intend to address this common problem with connecting to online games through a BT Home Hub?
It would appear that obtaining NAT Type 2 from NAT Type 3 can be quite a tricky process. Again I would be grateful if anyone has any advice on how to do this and whether ti is worth trying.
If this issue is not resolved soon I may have to consider if I will renew my contract with BT as it would appear it is a recent upgrade to the BT Home Hub that has caused the problem.
I did not have any major connection issues until recently.
Thanks in advance for any advice.

try this mate,it was for my old bt205 but when i got my first hub i had to use these settings also.oh and another 1 to look for is in your hub settings 192.168.1.254 then go in to advanced settings and look at your network ( have your xbox on ) your hub should list the things connected to it,now pick the xboxlive from the dropdown box and pair it up this should always give you open nat,if it goes strict again unplug router/hub power line for 2 mins then reboot and reboot your 360.
http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_adp.php?p_sid=ACNLc8oi&cat_lvl1=346&cat_lvl...

Bt home hub 3 and home hub 2

Ok new to this what I trying to do is get a better wifi signal down stairs I have tried a wireless extender kit.
these work ok but they don't have the same name as my bt hh3 (I was told they would have once plugged in) is they a way I can have these so these are working with the same name and ip addrees as my hh3 as if I want to use these I have to connect to these every time I want to use my Internet downstairs which is a pain in the butt I also have my old hh2 is they a way I could use this along side my hh3 wireless as I have found that these bt hubs seems to have a better range then the tp link extenders if there is a way to use the hh2 with the hh3 on the same address and same name as hh3 would be great if this can be done or would I have to joine them up by the eithernet cable which I don't really want to be having a cable running across the stairs.

This is the option you need on the menu, using a HH3a as the master.
If you use a version b, then you will not be able to roam between the two wireless networks.
Use a spare BT Home Hub as a wired wireless access point (HH1, 1.5, 2.0 and HH3 version a only)
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problem using static IPs on PCs with BT Home Hub 2

Hi
Have today just been upgraded to BT Infinity using the new VDSL modem and BT Home Hub.
I have a server running Ubuntu and several PCs and laptops, mostly connected via ethernet.
Prior to the upgrade I was using the 10.x.x.x range for the network with most of the devices using static IPs. However, it seems that the 10.* range is not acceptable when configuring the IP address and Subnet mask on the Home Hub. Great! .... Not.
Anyway, so decided to switch to using the 192.168.x.x range (subnet 255.255.0.0). Have configured the router as .1.1 and my server as .3.1. However, the server is unable to ping virtually all sites on the Internet (I say all as some times www.google.com works ok.)
Also all PCs will not work with static IP configurations (using IPs like .4.1, .5.1, etc.). The only way I can get the PCs and laptops to work is to use the DHCP setting (Obtain IP from server). This is configured on the home hub as .100.1 - .100.254
I really need the PCs and laptops to work with static IPs.
Am I missing something or is this a known problem with the Home Hub? It seems that the Home Hub will only connect to the Internet if it is configured to grab an IP from DHCP on the Home Hub.
Thanks for any help in advance.
Sarah

Ok. I think I have found a work-around for this, which shows that the problem is the BT home hub.
Delete all the devices showing on the hub (in the Advnaced Settings).
Configure each PC with a static IP address with the required IP. Reboot the PC. After logging in, go to the router and enter the device showing in the home hub and set the device so that it always uses the IP address (as it will have registered the IP - even though it is outside the DHCP range). Save this. Go back to the PC and reconfigure the network settings to use DHCP and reboot the PC. The PC will then continue to re-use the original IP address, which allows this to be used as a static IP address, thus allowing it to be used for apps that need to have a fixed IP.
Repeat for each PC.
Although this works I have a feeling that the IPs used may only be retained as long as the home hub is not rebooted.
It shows that it is possible to use "static" IPs outside the 192.168.1.* range and outside the DHCP range (I was using 192.168.100.* and it worked ok). Therefore there is no reason why this should not work as static IPs, other than that the firmware on the home hub does not allow it. What rubbish.
I cannot wait until some of the other manufacturers (like Linksys, Netgear, Belkin) jump on the VDSL bandwagon and produce compatiable routers.
Regards
Sarah

My Home Hub 3 seems to have randomly completely br...

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