My Hp Pavilion Sleekbook 14 14-b015TX Plays no sound in the first 30 seconds of any audio

Hi!..
Please help me with my sleekbook. The problem with this is that no music or souds will be played in its first 30 seconds of the music or even video. I already ask the hp store technician but when they tried it, it played the music or sound in the beginning of each music or video. But when I am in home or at school I always experience this kind of problem. My sleekbook is brandnew, I purchase it last month. What should I do with this? Please help me T_T . Thanks

Hello jarvin,
Thank you for the reply.  I believe you should call in and speak to a rep.
Toll Free: 1-800-1441-0094
+63 (2) 867-3551
Monday-Friday
08:30 AM – 05:30 PM
That is the number you would call.  Please let me know what happens.
Good luck!
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