My iCloud backup is on a completely different Apple ID that I don't even recognize? How is this possible and how do I restore my phone?! I'm ******. Is it possible that someone has hacked my iCloud?

I was updating to the new ios8. I got to where I could choose a backup method from icloud or iTunes. My very latest backup was on icloud yesterday so I went with icloud. It showed me backups from yesterday, Oct 9th, and Oct 8th. I chose yesterday. I was then prompted to enter the Apple ID password for "this just in [email protected]" (no spaces). I have no freaking clue who's account that is but it IS NOT mine. So I hit the back button and tried with the other two but got the same thing. This is freaking me out now. Does someone else have access to my cloud? How do I restore my phone now since I obviously do not have the password for this account? What do I do? I'm ******!

Did you buy a used iPhone? It appears that it's locked to that account.
However, before going nuts, try this step by step suggestion to change iCloud accounts.
http://9to5mac.com/2014/07/19/how-to-safely-delete-or-change-an-icloud-account-f rom-your-mac-or-ios-device/
I sincerely doubt that you've been hacked.

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Someone has hacked my icloud account and has changed my details how can I recover it?

Someone has hacked my icloud account and has changed my details how can I recover it?
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Some one please help???

Hi i have the same problem exactly someone changed my password and all the other details and now i unable to use my iphone all i need is just any one can reset my i cloud i already has created a new one but i cant delete my old one PLEASE HELP !!

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You can download it on your computer at no extra charge and then sync it to your ipod

When I plug my iPhone into my computer to sync my iTunes I get a message that says "iTunes cannot read the content of the iPhone" and wants me to restore my phone back to factory settings. Any suggestions so that I don't have to restore?

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This is a post from a user named edgar999 and it worked PERFECTLY:
"OK - this is how it works:
In order to backup from iCloud you cannot use iTunes!
Therefore disconnect your device from your computer.
Turn on your device and go to Settings and then go to General.
At the bottom of this submenu there is a buttom "Reset"
If you push that buttom you see 6 different Erase settings to chose from!
Chose "Erase All Content and Settings" because this will wipe everything from your device and will let you restore from iCloud! (I tried the top "Reset All Settings" but that did not let me use iClouds afterwards!)
Once you pushed that buttom your device will be wiped clean and after some time you will see the Device Welcome Screen like on a new device!
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Restoring from a backup can take some time. The process uses your Wi-Fi connection to download settings, content and data. If you had a lot of content on your device, this can take a while. The restore screen should give you estimates at each stage of the restore process, starting with restoring the settings and then booting into the iPad. When the iPad home screen appears, the device will continue the restore process by downloading all of your applications.
If you are restoring from a backup because you have run into problems with your device that can only be solved by restoring it, you can first choose your latest backup. If you still have problems, you can move on to the next latest backup, repeating the process until (hopefully) the problem is cleared."
THANK YOU edgar999!!!!

When I try to get on the internet thru safari at home, on my network, I get a pop up that says Safari cannot open the page because it is not connected to the Internet. How can this be and how do I fix it?

when I try to get on the internet thru safari at home, on my network, I get a pop up that says Safari cannot open the page because it is not connected to the Internet. How can this be and how do I fix it?

Does the iPod connect to other networks?
Do other device connect?
Did the iPod connect to this network before?
Try:
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Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
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- iOS: Troubleshooting Wi-Fi networks and connections
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Apple Retail Store - Genius Bar

My apple ID online is different than my apple ID on my iPhone. How can this happen and how do I fix it?

My apple ID online is different than my apple ID on my iPhone. How can this happen and how can I fix it?

You'll have to get the other person to delete your son's email address.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
 Cheers, Tom

When I plug my ipod touch into the pc, it tells me:the ipod cannot be used because the apple mobile device service is not started. What does this mean and how do I get rid of that and enable syncing?

When I plug my ipod touch into the pc, it tells me:the ipod cannot be used because the apple mobile device service is not started. What does this mean and how do I get rid of that and enable syncing?

Hello Julia,
Start with this article.
http://support.apple.com/kb/ts1567
B-rock

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Thank you Niel,
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HT204266 my daughters appleid pops up on my phone when I go to update my apps. How does this happen and how can I change it. It also states that I am in the US store when my id and country region are canadian.

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you downloaded apps using her Apple ID which is set the the US Store.
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I keep finding words on web pages (including my own) written in green and doubly underlined (described as 'Text enhance') that provide a hyperlink to "Groupon". HOw does this happen and how can I stop it?

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I dont want to "OPT-OUT"....i want it gone permanently!!

I could not remember my apple ID password so I made a request for a new one. When I received the email with the link on resetting my password it was addressed to John Ohare. My name is not John Ohare. Does this mean someone is hacked my iCloud account?

I could not remember my apple ID password so I made a request for a new one. When I received the email with the link on resetting my password it was addressed to John Ohare. My name is not John Ohare. Does this mean someone has hacked my iCloud account?

Hello Corinne Craven,
Thank you for using Apple Support Communities!
You can update the name on your Apple ID here:
Appleid.apple.com
If you suspect unauthorized access to your apple ID I would normally recommend resetting your password, but you have already done this.
Here is some information about 2 step verification which is another level of security for your account.
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Be sure to read all the information in the article if you choose to use two-step verification.
Take care,
Sterling

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What does this mean
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how can I fix it?
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I don't have an iPhone but it may be somewhere along the steps for removing card information
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My iCloud backup is on a completely different Apple ID that I don't even recognize? How is this possible and how do I restore my phone?! I'm ******. Is it possible that someone has hacked my iCloud?

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