My incredible story with a Raid LaCie Biggest Quadra Fw 800.

I bought a Raid LaCie Biggest Quadra Fw 800 in June 2007 at Ktuin store(the biggest retailer of Mac and LaCie in Spain) in Madrid Calle Orense for 1079,00€. As soon as I took it out from the box and I connetted it to my Powerbook G4 and my MacPro the drive burn them out. Some smoke came out from the firewire socket. Three months later LaCie gave me a new Raid LaCie Biggets Quadra Fw 800.They didn’t pay anything for the damage caused to my 2 computers. Luckily the Macpro was still in warranty. Mac fixed it for free but still I had to pay 700€ to fix the Powerbook.
Well, I put the brand new Raid LaCie Biggest Quadra Fw800 on my desk and I saved there all my last 5 years of work as a photographer. I didn’t make any back up because:
1) I’m a stupid guy
2) I had confidence on raid system (they make back up their own)
3) Never I would have thought that a second Raid LaCie Biggest Quadra Fw800 will broke
Exactly 9 months later the Raid LaCie Biggest Quadra Fw800 stopped working. The message of the computer was that it just can’t recognize the device.
At Ktuin store in Madrid the kept the Raid LaCie Biggest Quadra Fw800 for 45 days passing programs to rebuild the volume lost. Also the LaCie sent a new box to put the 4 disks but…. nothing, it keeps not working. They told me that if I wanted to recover my datas I needed to bring it to a recovery lab but I would have lost my warranty on them. I had to choose datas or drives.
Now I’m waiting news from my recovery lab praying that they will be able to recover my photos. The estimate is from a minimum of 1300€ (one disk broken) to a maximum of 7200€ (4 disks broken) (Mixed of 2 estimates from Recovery Labs Madrid and Serman Madrid 12/08/08).
So
1) I lost a client who had bought a report and I couldn’t deliver him the photos
2) I have client waiting for his photos since 45 days
3) I have agencies waiting for my photos
4) I payed 700€ to fix my powerbook
5) I will have to pay between 1300 and 7200€ to recover datas
6) I won’t have the right to take advantage of the warranty and will have to buy new drives which sure won’t be LaCie
Thank you very much LaCie
Marco Cristofori
www.marcocristofori.com
Ps
Today september 2nd, 2008 Recovery Labs Madrid confirmed what Serman Madrid had already said: my raid has been formatted at 35%. This occurred when the raid was in possession of Ktuin store in Madrid. The Recovery Labs Madrid technician said that this probably happened when they decided to change the box. The drives finding a new environment have started formatting automatically. The Ktuin technicians were working being coordinated by LaCie technicians.

There are numerous threads here about losing data and the best way to backup. It is commonly held that the best advice is to back up your data three times. This is mostly for a desktop setup but the principle remains the same.
1 - To another hard drive in your machine.
2 - To an external drive that is solely turned on and used for backing up all data.
3 - burning all data to DVD that is then stored offsite or to another hard drive that is also stored offsite.
This is to ensure that should your house burn down or someone rob you and steal everything at least all your data is safe.
There are of course other ways to backup one or more of these steps such as backing up over ethernet to an external server etc and what method like TM or Dantz Retrospect configured to your taste.
Some, also suggest burning all your data to disc every five years or so, as that seems to be the accepted lifespan of CDs and DVDs.
You have to ask yourself " Can I afford to lose my data ?"
Stewie

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  • Problems with Xserve RAID

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  • Taken to the Ombudsman Service - My story with BT

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    I had a lengthy telephone conversation with an adv​isor last week, after our services were disconnect​ed, toconfirm that April's bill was reduced to £20​.09 as they had refunded around £50 worth of charg​es. The advisorconfirmed that April's bill was ori​ginally going to be £75; they failed to break this​ down for me, which isunbelievable. I cannot see h​ow BT can justify charging £75 for services that f​ail to provide what they say theydo.
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    I have mentioned all of the above to the OS for th​em to consider, who will send a termination reques​t to BT.It's unfortunate that the whole situation ​has come to this, but as a consumer I refuse to pa​y for a service thatI am not receiving. I am curre​ntly receiving a 1.8 Mbps Internet speed, whereas ​Virgin Media will provide5Mpbs in the same area/po​stcode/house number. 
    Please see my story:
    http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

    I will make sure to keep you updated:
    I just took 3 minutes and 42 seconds to load up a webpage, to then get told there is 'limited connectivity'; it must be such hard work for BT to run Broadband and Vision at once ....
    I'm not entirely sure why I am receiving the large internet package - for the purpose of using my PS3 online - as I cannot use it due to the poor connection.
    Okay, so we'll do another speed test:
    Wow - I'm not even sure what to say to this! I'm not even sure how I'm typing this with such a slow speed. 
    We'll go to another website now so we can get the 'average':
    Other speeds in my area, Last updated: 11/06/2011 18:18:37, between 3.8Mbps - 20+Mbps.
    Please see my story:
    http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

  • My story with Sony

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    What do you think the Xperia Active X is a powerful specifications (my dream)
    Yours my affection and respect

    Not only for me. For all people, but like Mobile resistant and good to use But like Mobile voice high and strong specifications I speak for the company and for the benefit of the company Sony were always there are some problems in its phones Such as: a low voice - stop in the big games and applications - the vibration does not work sometimes The screen easily scratch and a lot

  • Configuring my new Mac Pro with a RAID solution...  Help appreciated!

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    I got burned many years ago by four failed IBM 75GXP hard drives, so I think choosing a reliable hard drive is very important; I'll probably go with a Seagate Barracuda 7200.11 or Hitachi Deskstar 7K1000. Great info here:
    http://www.storagereview.com/1000.sr
    Good RAID tests results:
    http://www.macintouch.com/reviews/macpro/followup.html
    And I think this is required reading too:
    http://manuals.info.apple.com/en/RAIDUtility_UserGuide.pdf
    Ron

  • StorEge A1000 + PC (with Mylex960 Raid Controller)

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    HVD is not common in the PeeCee universe.
    The array already has a RAID controller in its chassis,
    and will not work with a RAID controller SCSI card.
    Any attempts to use a LVD card or a S/E card will just not work, either.
    It would be invisible to the SCSI chain.
    ... then, additionally, you're going to need some sort of RAID control software
    to administer the A1000 and its internal RAID controller.
    if you do eventually get a compatible HBA, you also need to be aware
    that functional support for the array was specifically dropped from Solaris 10.
    You'd need to run Sol8 or Sol9 with RM6 software, and I cannot remember
    whether RM6 was ever ported to x86 Solaris.
    I fear you're just going to be out of luck,
    and may need to get rid of the array (e.g. Ebay ?).

  • 2010 Mac Pro with Apple RAID card - "Drive carrier 00:03 removed"

    I've got a 2010 Mac Pro with the Apple RAID card and 4 internal identical Seagate ST32000641AS 2TB drives inside.
    I've never had a problem with the RAID card (either battery or in operation) except for one thing:
    Almost every time I shut the machine down (which I try to do as rarely as possible), it keeps losing Drive 3, the spare.
    (See RAID Utility event log snippet below.)
    [I wish I could understand why this Apple RAID card keeps losing the spare across power-cycles/reboots, but I digress.]
    So I just adopted it as the spare and it spawns the rebuild and many hours later, everything's fine again.
    ... until the last time I rebooted (Jan. 2nd).
    After the usual "I lost the spare" message upon login, it began the rebuild.
    But this time, about 11 1/2 hours later the rebuild stopped and RAID Utility reported "Drive carrier 00:03 removed".
    Bay 3 is now missing in the Controller view.
    I powered off the system last night, and left it off overnight.  Today I took all the drives out, blew the dust off and reseated them.
    Same thing.  Drive 3 is still missing, and now the rebuild task aborted.
    The drive bay location shouldn't matter, right?  Can I swap the Bay 3 drive with the Bay 4 drive?
    I figure one of two things would happen:
    (1) It will report Bay 3 as being there but Bay 4 as being missing, same situation as is now.  Meaning the problem is in the Bay 3 spare drive.
    (2) It will report Bay 3 as being missing (despite a 'good' drive being present) and Bay 4 will be the (unattached) spare, and the RAID set will be unviable.  Meaning the problem is with the drive bay itself, not whatever drive is plugged into it.
    If "Drive carrier removed" is trying to tell me the disk is bad, why do I not see any log messages about it?  I suppose a spare that never gets used could go bad from lack of use, but ... no messages at all?
    Hesitant to plunk down $160 on a new spare disk if the present one isn't actually dead ...
    % sudo raidutil list raidsetinfo
                                         Total     Avail
    Raidsets      Type       Drives       Size      Size  Comments
    RS1           RAID 5     1,2,4      5.23TB    0.00MB  Rebuild: 0% complete            
    % sudo raidutil list driveinfo
    Drives  Raidset       Size      Flags
    Bay #1  RS1             2.00TB   IsMemberOfRAIDSet:RS1 IsReliable
    Bay #2  RS1             2.00TB   IsMemberOfRAIDSet:RS1 IsReliable
    Bay #4  RS1             2.00TB   IsMemberOfRAIDSet:RS1 IsReliable
    Event log snippet:
    Saturday, January 11, 2014 8:15:19 AM PT
    Background task aborted: Task=Rebuild,Scope=DRVGRP,Group=RS1
    informational
    Friday, January 3, 2014 3:50:28 AM PT
    Drive carrier 00:03 removed
    informational
    Thursday, January 2, 2014 4:29:37 PM PT
    Marked drive in bay 3 as a global spare
    informational
    Thursday, January 2, 2014 4:29:28 PM PT
    Adopted drive in bay 3
    informational
    Thursday, January 2, 2014 4:28:34 PM PT
    Degraded RAID set RS1 - No spare available for rebuild
    critical
    Saturday, December 7, 2013 5:35:17 PM PT
    Marked drive in bay 3 as a global spare
    informational
    Saturday, December 7, 2013 5:35:08 PM PT
    Adopted drive in bay 3
    informational
    Saturday, December 7, 2013 5:34:11 PM PT
    The "RedundancyScrub" command could not be executed. (Invalid request or invalid parameter in the request.)
    warning
    Saturday, December 7, 2013 5:34:03 PM PT
    Degraded RAID set RS1 - No spare available for rebuild
    critical
    Friday, December 6, 2013 4:56:47 AM PT
    Battery finished conditioning
    informational
    Thursday, December 5, 2013 9:53:44 PM PT
    Battery started scheduled conditioning cycle (write cache disabled)
    informational
    Friday, September 6, 2013 10:53:11 PM PT
    Battery finished conditioning
    informational
    Friday, September 6, 2013 3:41:33 PM PT
    Battery started scheduled conditioning cycle (write cache disabled)
    informational
    Saturday, June 8, 2013 3:41:35 PM PT
    Battery finished conditioning
    informational
    Saturday, June 8, 2013 8:37:49 AM PT
    Battery started scheduled conditioning cycle (write cache disabled)
    informational
    Thursday, May 30, 2013 4:09:51 PM PT
    Marked drive in bay 3 as a global spare
    informational
    Thursday, May 30, 2013 4:09:42 PM PT
    Adopted drive in bay 3
    informational
    Thursday, May 30, 2013 4:08:59 PM PT
    Degraded RAID set RS1 - No spare available for rebuild
    critical
    Thursday, May 30, 2013 3:32:29 PM PT
    Degraded RAID set RS1
    warning

    Power Pig wrote:
    "Hesitant to plunk down $160 on a new spare disk if the present one isn't actually dead ...
    % sudo raidutil list raidsetinfo
                                         Total     Avail
    Raidsets      Type       Drives       Size      Size  Comments
    RS1           RAID 5     1,2,4      5.23TB    0.00MB  Rebuild: 0% complete     
    I was talking about this.
    This looks like a RAID 5 setup without the parity to me. I would said it basically a RAID 0.
    Also you metioned "I guess that previous spare must really have gone 'bad', despite having never been used! "
    I wiped everything out, I selected the 3 disks and clicked on "Create RAID Set" with RAID5 selected and the "Use unassigned drives as spares" option checked.  The 3rd disk has always been marked as the spare ever since then.  You do not have a choice to create a "RAID5 setup without the parity".  If I wanted a RAID0 I would have chosen a RAID0!  raidutil now says
    % sudo raidutil list raidsetinfo
                                         Total     Avail
    Raidsets      Type       Drives       Size      Size  Comments
    RS1           RAID 5     1,2,3,4    5.23TB    0.00MB  No tasks running
    Every time the system would 'lose' Drive 3 on boot, I would just keep rebooting until it was 'found', and then manually re-assign the now-'floating' drive as the spare - and the RAID would rebuild.
    There was never a problem until the day that prompted this post - when it would not find Drive 3 no matter what I did.  I turned the Mac Pro off for several hours until the drives had all cooled down and it still did not find the drive.  I left the machine on but unmounted the degraded volume until I got the new replacement drive.
    I really don't understand what you are getting at. It's like you are trying to tell me I set it up as a 4-drive RAID5 with no parity(!) and that I was in grave danger because one of the disks was gone.  The actual RAID contents (spread across Drives 1, 2 and 4) were never in danger, unless a 2nd disk had failed while the spare was not seen by the Apple RAID card.  I wasn't too worried about that happening.

  • Experience with Iomega 250GB Ext Drive & Lacie PCMCIA to Firewire 800?

    Hi!
    I bought an Iomega 250GB Ext. Hard Drive and I'm contemplating buying a Lacie PCMCIA to Firewire 800 PC card for my PowerBook G4 (the G4 is older and does not have built in Firewire 800 capability.) Has anyone had experience with this configuration? I'd like to know if there have been any problems trying to go with this configuration before I buy the Lacie card. If there are problems with this set-up then my best choice it appears would be to use the Firewire 400 port on the laptop and on the ext. drive. (There is also USB 1.1/2.0 capability.) Anyone with experience in this area please advise.
    Thank you!
    tenntooter

    Hi t,
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