My iPhone 4S was turned off when the battery got empty, and when I put it on the charger it didn't charge at all. I tried restarting it (on/off home button for 10 sec) nothing happened except it kept giving me the "charge battery" on its screen.

Hi! My iPhone 4S was turned off when the battery got empty, and when I put it on the charger it didn't charge at all. I tried restarting it (on/off home button for 10 sec) nothing happened except it kept giving me the "charge battery" on its screen. I tried with different chargers, still dead! What's weirder is that my sister who has iPhone 4 experienced the same today! No we don't live in the same house!! Does anyone have the same problem?
Please apple support do you people have a convincing answer for us? Is there a solution? My phone is only 2 years old and was (2 hours ago), in top condition!!
Please help....

imanfromsweden wrote:
Please apple support do you people have a convincing answer for us? Is there a solution? My phone is only 2 years old and was (2 hours ago), in top condition!!
Please help....
On belhalf of my fellow volunteers, the answer is, "We'll try our best."
My advice is to try not to treat this like it is a paid service provided by compensated professionals. Ask nicely and one of the nice folks here might take some time out of their weekend to offer advice.

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Plssss help i beg all of u after hard reset my iphone got stuck with an apple symbol i thought it will get on and now the battery got empty and pressing power on button it switch on showing red battery and gets off and also its not connecting to my l

Re: plssss help i beg all of u after hard reset my iphone got stuck with an apple symbol i thought it will get on and now the battery got empty and pressing power on button it switch on showing red battery and gets off and also its not connecting to my la
its not connecting y?i think its software got corrupted,i think i should charge it first with a battery charger and when apple logo appears i should connect with pc,but i dont know how 2 open the back cover and how 2 remove the battery,i phone battery is removable or not?i mean it is fiz or wot?

Recharge. Reset. Restore.

My iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

my iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

Hey jestinsinclairr,
Thanks for using Apple Support Communities.
After reviewing your post, it sounds like you had one issue and then got a second trying to resolve the first. A frustrating situation for sure. The first article linked has what to do if it is not powering on unless plugged in. The second article addresses the error you are receiving when trying to restore.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#10
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Have a nice day,
Mario

Trying to reboot iphone 4. pushed sleep/wake and home buttons for 20 sec. phone didn't reboot. itunes won't recognize phone.

Trying to reboot iphone 4. Pushed the sleep/wake and home buttons together for 20+ sec. nothing happens. i tunes does not recognize the phone. The phone was working fine until the S/W and home buttons were pushed for aprox. 30 sec. it shut down and will not restart. have tried the reboot with out success.

Did you also try to connect in recovery mode? iOS: Unable to update or restore

My phone turns off and does not turn on, even i tries holding power button n home button for few min.... its shows nothing. i connect it to the computer n it doesnt show in itunes. plz repl wats the prblm wid it

my phone turns off and does not turn on, even i tries holding power button n home button for few min.... its shows nothing. i connect it to the computer n it doesnt show in itunes. plz reply wats the prblm wid it

Hi kamalkumar,
I'm sorry to hear you are having issues with your iPhone.
The article below will provide some troubleshooting steps for this issue:
iPhone: Hardware troubleshooting
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged. Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
I hope this information helps ....
Have a great day!
- Judy

HT201412 My ipad does not turn off...i tried pressing the Sleep/Wake button and Home button for 10 secs but no response. Also, the screen is not rotating on portrait or landscape view...any suggestions?

My ipad does not turn off...i tried pressing the slep/wake button and home button for more than 10 secs but nothing hapened. Also, the screen is not rotating on portrait and landscape views...

While this could potentially be a hardwar issue:
Try a rest: Simultaneously hold down the Home and On buttons until the iPad shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the iPad back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.
If the reset doesn't work, you may need to consider restoring the iPad to factory settings

HT5163 I turned my iphone off when visiting the doctor's surgery and now it won't turn back on. It had 73% battery left and I have tried connecting it to my computer with USB but nothing happens. I have taken out and replaced the sim card too. Any sugg

I turned my iphone off when visiting the doctor's surgery and now it won't turn back on. It had 73% battery left and I have tried connecting it to my computer with USB but nothing happens. I have taken out and replaced the sim card too. Any suggestions

If wjosten's tip doesn't work try plugging it into a USB charger (not through your computer), wait about 30 seconds and it should come on. If it doesn't remove the cord from the phone and keep trying this. I've had this same issue and found a combination of the reset & charging cable tends to work. Sometimes it takes about 5 minutes for the phone to respond.
Best of luck.

My new iphone 5s is locked with 'Restore failed'. i have pressed the sleep button togther with the radial button the fron to restore but nothing happens except it clikc to take a photo. please help soooo fustrated?

my new iphone 5s is locked with 'Restore failed'. i have pressed the sleep button togther with the radial button the fron to restore but nothing happens except it clikc to take a photo. please help soooo fustrated?

What is the error number in the error message? To reset the phone you must press and HOLD both buttons for at least 10 seconds, and longer until an Apple logo appears.

My iphone 4 turned off yesterday very randomly. I had 88% battery when it turned off. I plugged it into the wall and it said i had no battery, then the apple came up as if it was turning on. It went black again and this keeps repeating. Any help please ?

My iphone 4 turned off yesterday very randomly. I had 88% battery when it turned off. I plugged it into the wall and it said i had no battery, then the apple came up as if it was turning on. It went black again and this keeps repeating over and over. Any help please ?

Battery could be at EOL. Try getting it replaced.

Dear all, Since a week ago I observe that when I press the button for my macbook air to start a nap, first the screen turns to black but I can see the arrow (pointer). And only after few seconds the arrow and the screen really shut down.

Dear all, Since a week ago I observe that when I press the button for my macbook air to start a nap, first the screen turns to black (although I can see it is stil on) and I can see the arrow (pointer). Only after 15 seconds the arrow and the screen really shut down. It did not occur before, as a matter of fact it was instantaneous. What could be the problem?

Note the time in your Mac's menu bar or some other accurate timepiece. Then, press the button to put the MBA to sleep. Wait until the cursor disappears and for all indications that the Mac appears to be asleep.
Then, wake the Mac the way you normally wake it.
Then, find the Console app - it is in your Utilities folder and looks like this
You can find it by selecting Utilities from the Finder's Go menu.
Open Console.
If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu.
Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's sleep problem. To do that type the words sleep cause in the Filter field at the upper left of the Console window:
That will cause all log entries to be hidden, except for the entries containing those words. The last entry in the list will correspond to the last time you woke the Mac. It will have a time stamp in the form hh:mm:ss later than the time you noted in the Mac's menu bar prior to putting it to sleep.
Make note of that exact time in hours, minutes, and seconds.
Next: Clear the filter field by clicking the x in the above screenshot. It should then look like this:
All previously displayed log entries will reappear.
Next: Find the log entry that corresponds exactly to the time you noted in hours, minutes, and seconds containing the words "previous sleep cause". You may have to scroll up or down a considerable distance. When you find that line, select it and drag your cursor up and prior to the entry corresponding to the approximate time you noted before putting the Mac to sleep. This will result in a selection of perhaps 50 to 100 lines or so.
One or more of them, along with their time stamps, may reveal the reason for the fifteen second delay.
Copy and paste those log entries in a reply.
Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.

Hey how are you guys listen i have an iphone 4s the one i use with the H20 CARRIEr and i trying to enable the option call forwarding and when i type tho number i go back and i notice to the call forwarding it turning off as soon i back to the main menu ?

hey how are you guys listen i have an iphone 4s the one i use with the H20 CARRIEr and i trying to enable the option call forwarding and when i type tho number i go back and i notice to the call forwarding it turning off as soon i back to the main menu ?

There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon.

I want to get rid of a book in the iBooks "Purchased" collection, but when I touch the Edit button and select the book and then touch the Delete button, then the "Delete this copy" seletion, nothing happens. How do I delete the book from the collection?

I want to get rid of a book in the iBooks "Purchased" collection, but when I touch the Edit button and select the book and then touch the Delete button, then the "Delete this copy" seletion, nothing happens. How do I delete the book from the collection?

The Cloud by the song indicates that is is an iTunes purchase but it is not downloaded on the iPod. If you only want download iTunes purchases to show in the Music app go to Settings>itunes and pp Store and turn off Show aLL.

I 'think' my Ipod Touch is in recovery mode and people say to hold the power and home button for 10 sec and i did, but its still not turning back on. Plus its dead and wont charge

I 'think' my Ipod Touch is in recovery mode and people say to hold the power and home button for 10 sec and i did, but its still not turning back on. Plus its dead and wont charge. PLZ HELP ME!!!!

- If in recovery mode the screen will have an iTunes logo with an USB plug.
- Have you tried connecting it to your computer for a n hw and then see if it appears in iTunes. If it does restore the iPod.
- If screen is blank, try placing he iPod in recovery mode and then restoring. For recovery mode:
iPhone and iPod touch: Unable to update or restore

Hi my IPhone 5s was turned off, the red and the blue screen appeared. After flashing iTunes connectivity options into What should I do?

Hi
My iphone 5s was turned off.
Showing red & blue on the screen.
It show apple mark then i have to conect cable to the iTunes.

Iphone is geting hot & battery is low

My IPhone 4 won't turn on , I have tried holding the power button , the home button for 20 secs and it won't work , tried putting it into DFU mode and nothings happened , last night I updated it to 6.0.1 since then it hasn' t turned on , what should I do?

My IPhone 4 won't turn on , I have tried holding the power button , the home button for 20 secs and it won't work , tried putting it into DFU mode and nothings happened , last night I updated it to 6.0.1 since then it hasn' t turned on , what should I do?

I suggest charging it for several hours, then trying again.

My iPhone 4S was turned off when the battery got empty, and when I put it on the charger it didn't charge at all. I tried restarting it (on/off home button for 10 sec) nothing happened except it kept giving me the "charge battery" on its screen.

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