My iPhone 5s....screen is black,power is good,can't even turn phone off to reboot..

IiPhone 5s....Screen is black,can't turn on or off......if I push button...several minutes later Siri ask if I need help.

I think there must be something wrong with your iPhone. You should take it to a local store to have it repaired.

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My iphone's screen goes black and it behaves like that it is switched off.No switches work and the power button also does not respond.The ringtone do not also respond.The only way to switch on the phone is to press home button and power button together.

My iphone's screen goes black and it behaves like that it is switched off.No switches work and the power button also does not respond.The ringtone do not also respond.The only way to switch on the phone is to press home button and power button together.

Pressing the Home button and the sleep/wake or on/off button together until you see the Apple logo and then release is called a reset.
If no change after a reset, the next step is restoring your iPhone.

HT1430 my iPhone is not turning on after resting option and i can't even turn it off because of my my power button doesn't work

my iPhone is not turning on after i did click on resting option and i can't even turn it off because my power button is compressed please help

Amrit M wrote:
my iPhone is not turning on... my power button is compressed
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
Be sure to make an appointment first...

IPod nano 3rd gen. Apple logo remains on screen and iTunes doesn't recognise it's plugged in, I can't even turn it off. I've tried to get to disc menu but when I hold the 'menu and select button' it reboots it doesn't recognise the select and play button

iPod nano 3rd gen. Apple logo remains on screen and iTunes doesn't recognise it's plugged in, I can't even turn it off. I've tried to get to disc menu but when I hold the 'menu and select button' it reboots and then doesn't recognise the select and play button to show the tick. I'm helpless.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iPhone 4 froze when I was using the Facebook app. The only thing moving is the indicator at the top spinning to show its "thinking." Its been like this for about an hour, I can't even turn it off. Any ideas (other than letting the battery go dead)?

My iPhone 4 froze when I was using the Facebook app. The only thing moving is the indicator at the top spinning to show its "thinking." Its been like this for about an hour, I can't even turn it off. Any ideas (other than letting the battery go dead)?

Thank you, I've tried that but it won't work either, the logo never comes up. It just stays on the FB app screen. I tried connecting to iTunes to see if I can fix something from there and it freezes iTunes. Also tried disconnecting the wifi (I don't know how I thought that would help but worth a try) and plugging it into the charger but still nothing. I think I'll have to visit the store tomorrow. I appreciate it, though!

My iPhone 5 just locked up on me. None of the buttons work and I can't even turn it off. Any solutions? Thanks.

My iPhone 5 just locked up on me. None of the buttons work and I can't even turn it off. Any solutions? Thanks.

Reset the device by pressing and holding the home and power buttons until the white Apple logo appears.

TS3992 My iPad is saying it hasn't backed up for 2weeks etc but the screen stays frozen on this MSG even when I have plugged in, wifi and screen locked??? Any ideas, I can't even turn it off

My iPad is saying it hasn't backed up for two weeks but when I plug in and is attached to wifi with screen locked it doesn't clear it? iPad is in effect frozen, I can't even turn it off and on again

Bec M wrote:
Found the answer! Hold down home and power button at same time and ignore red slider button
That is called a Reset...
http://support.apple.com/kb/ht1430

IPad started acting up, so I reset and now all I get is the apple icon and I can't even turn it off screen frozen and has been for about 18 hours

iPad started acting up, would not open books, screens come up that I never touched etc. so I did a reset, the apple icon showed up and has been on now for about 18 hours I can't even turn it off I plugged in in over night but still screen frozen? Any suggestions?

Hello there, Gina1964.
The following Knowledge Base article offers some great information for troubleshooting the issue you're describing:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

My iphone 5c freezes and i can't operate it anymore. i can use the buttons but i can't move the screen. i can't even turn it off because i can't slide the screen.

i can't operate my phone because the screen froze. i can't even turn it off

Try a reset: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

How do i fix my touch screen? my phone seems frozen though it rings, etc., but i cannot use my scene to turn phone on. I can't even turn it off because the slider doesn't respond.

My iphone touch screen suddenly stopped working. I hold the power button to power off, but cannot use slider to complete the action. Thought perhaps restart would help.It's keeping proper time, etc., but i can't use it at all. Help. Any suggestions?

Try a reset, hold down the home/power button together until you see the apple logo and then release, then wait for the phone to boot back up. NO data is lost.

When I go to view a video I downloaded from iTunes the screen goes black and won't play. Tried turning it off multiple times. Still downs not work

Worst part is I am on a plane and now have time to kill as I can't watch my movie right now

Quit the video app and try again.
Go to the home screen first by tapping the home button. Quit the app by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on the video app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the app. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Launch the video app again and see what happens.
If that doesn't work - go to the home screen again and swipe to the right to bring up the search feature. Type the name of the movie in the search field at the top. If the movie shows up in the search - tap on the icon and hopefully it will start playing. Let it play for a couple of minutes and tap done. go back to the video app and see if the movie appears there. If so you should be able to play it from there.
If that doesn't work, try resetting the iPad and launch the video app again.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

I dropped my ipod touch gen 5. and the screen went a very dark blue. and the screen is not responding. all you can do i turn ond off the home button. but the screen still doesnt show up. what do i do? please help

hi
not even 20 minutes ago i accidentally dropped my iPod touch generation 5. and the screen wasn't responding. it went dark blue/ black color. when you press the on/off button or the home button, all that happens is that the screen light up but not eh background,time and etc. its just a simple black screen with a glow. my iPod has already being cracked before. and i haven't fixed it.
please tell me what i can do. should i reset it or what? my iPod is honestly my life. i backed it up and everything yesterday. im so glad i did that. please help

Try
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Unless you purchased the option AppleCare+ extended warranty
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following may be able to fix it for less less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Fix it yourself if you are up to it. However, it is hard since yo do not know what is wrong
iPod Touch Repair – iFixit

Was in iphoto and computer froze with spinning wheel. I have tried to force quit and it won't even do that. I can not even turn it off by pressing the power switch. what should I do - unplug it?

I was in iphoto and tried to edit a photo and computer froze. I then tried to do a force quit but it still didn't do anything. I tried this a few times. After 5 hours I tried to shut off computer and it didn't do anything. Should I just unplug it?

yes. the solution of last resort. now, as to why your computer froze when you were trying to edit a photo in iPhoto, I can't help you much. Maybe a lack of ram, maybe something else running in the background, hogging system resources. try running disc utility and repairing preferences. Also check activity monitor while your machine is running so you can find out if there is a hog or not. if force quit doesn't work, there's not much else you can do. I'll leave it to someone else to suggest other possible solutions
JB

IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?

IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?

Hey 11doski,
Thanks for the question. After reviewing your post, it sounds like the display has a dark screen. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iPhone: Hardware troubleshooting
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

My iPhone's screen is black with a white search circle in the middle of it. I can't get it to turn on or off?

My iPhone's screen is black with a white search circle in the middle of it. I can't get it to turn on or off. What should I do?

Try doing a hard reset - by holding the 'Power' button on the top and the 'Home' button simultaneously!

My iPhone 5s....screen is black,power is good,can't even turn phone off to reboot..

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